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Panasonic Digital Business System Section 300 Installation Guide
Panasonic Digital Business System Section 300 Installation Guide
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Section 700, Feature Operation Issue 1. July 6, 1993 SLT Features CPC-6. Version 4 Related Programming l FFI (System): Onhook Transfer l FF 1 (System): Extension Transfer Recall Timer Considerations l In order to transfer a call by flashing the switchhook, dialing the extension, and going onhook, the Onhook Transfer feature must be enabled in system programming. 0 You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. l You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if extension “A” is covered to extension “B,” calls that are transferred to extension “A” will be forwarded to extension “B.” l When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, the transfer will recall to your extension after the Transfer Recall’Timer expires. (For example, if you transfer an outside call on line 1 to extension 135 and that extension does not answer, the call will return to your extension.) ;’ : 197
Section 700, Feature Operation issue 1. July 6, 1993 SLT Features CPC-B, Version 4 Screened Transfer Description Using the Screened Transfer feature, you can contact a third party via an extension before transferring a call to that party. Operation To use Screened Transfer when your system is set for Onhook Transfer: 1. Flash the switchhook to place the call on hold. l You will hear intercom dial tone from the handset. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. 4. Replace the handset. l The third party need only pick up the handset to speak to the outside line. To use Screened Transfer when Onhook Transfer is disabled: 1. Flash the switchhook to place the outside call on hold. l You will hear intercom dial tone from the handset. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. l The EXT LED will stop flashing and remain lit. 4. Dial “8.” l The third party need only pick up the handset to speak to the outside line. 5. Replace the handset. 198
Section 700, Feature Operation Issue 1. July 6, 1993 SLT Features CPC-B, Version 4 Related Programming l FFl (System): Onhook Transfer l FFl (System): Extension Transfer Recall Timer Considerations l You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. l You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if phone “A” is covered to phone “B ,” calls that are transferred to phone “A” will be forwarded to phone “B.” l When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, a call tone will sound at your extension after Transfer Recall Timer expires. (For example, if you transfer an outside call on line 1 to extension 135 and that extension is busy or does not answer, the call will return to your extension.) 199
Section 700, Feature Operation SLT Features issue 1. July 6, 1993 CPC-B, Version 4 !’ . . Call Waiting (All Versions) Description You can send a Call Waiting signal, followed by a brief LCD message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically connected to the message sender’s extension. The following messages can be sent using the Call Waiting feature: Table 19. Call Waiting Text Messages 7 “Important” 9 “Emergency” Message codes 0 - 4 cannot be used. Operation To Set Call Waiting: 1. Lift the handset. 2. Dial the extension number. You will hear busy tone. 3. Press “3.” 4. If you wish to send a text message, dial the desired message code (5-7 or 9). The message will display on the called party’s phone if the called party has a key phone. (If the called party does not have a display, he or she will continue to hear a call waiting indication.) 5. Remain on the line until the called party picks up. , 200
Section 700, Feature Operation Issue 1. July 6, 1993 SLT Features CPC-B, Version 4 To answer Call Waiting (after disconnecting the current call): 1. Replace the handset. l The current call will be disconnected. 2. Pick up the handset. l You will automatically be connected to the extension sending the Call Waiting. To answer Call Waiting (without disconnecting the current call): 1. Flash the switchhook. l The current call will be disconnected. l The new call will be connected automatically. 1. Flash the switchhook again to retrieve the original call. Related Programming l FFl (System) Extension Class of Service (CPC-B Version 3.1 or higher) l FF3 (Extension): Class of Service (CPC-B Version 3.1 oi higher) l FF3 (Extension): Call Waiting Notification Tone l FF3 (Extension): Call Waiting (Receive) Considerations l Call Waiting can be used without entering a message code. l If the extension called has DND activated, has a call on hold, is ringing (from another call), or is engaged in a conference call, Call Waiting cannot be sent. l Call Waiting cannot be sent to an ML key. 201
Section 700, Feature Operation Issue 1. July 6, 1993 SLT Features CPC-6, Version 4 Camp-on (CPC-A 3.1 or higher; All Versions of CPC-B) Des&p tion If you reach a busy extension, the Camp-on feature will alert you with a ring when the extension becomes free. You will then be able to pick up your handset to automatically dial the extension. Operation To activate the Camp-on feature: 1. Lift the handset. 2. Dial the desired extension number. You will hear a busy tone if the extension is busy. 3. Press “3.” l You will hear ringback tone. l If the Camp-on feature cannot be set, you will continue to hear a busy tone. 4. Replace the handset after you hear the ringback tone. 5. Wait for the station callback ring. To answer the callback ring: 1. Pick up the handset when you hear the callback ring. l The system will automatically dial the called extension. 2. Speak when your call is answered. Related Programming 0 FF3 (Extension): Call Waiting (Receive) 202
Section 700, Feature Operation Issue 1. July 6, 1993 SLT Features CPC-6, Version 4 Consider-a tions l The callback ring must be answered within sixteen seconds or it will be canceled. l A Camp-on request will only be accepted after Call Waiting status. * Camp-on cannot be activated by an extension that has call forwarding turned on. l An extension can only have one call camped-on at a time. For example, if Extension 152 camps-on to Extension 153, another extension cannot camp- on to 153, as long as 152 is camped-on. l An extension that has initiated a camp-on cannot receive a camp-on. For instance, if Extension 200 has camped-on to Extension 300, another extension cannot camp-on to 200. Conference Calls (All Versions) Des&p tion Conference Calls allow an extension user to add a party to an existing conversation. SLT users can create the following types of Conference Calls: l One outside line and two extensions l Two outside lines and one extension (CPC-B Version 3.1 or later) l Three extensions Operation To add an extension: 1. Flash the switchhook to place the current call on hold. 2. Dial the number of the extension you wish to add to the call. 3. Dial “7” when your call is answered. 203
Section 700, Feature Operation Issue 1. July 6, 1993 SLT Features CPC-B, Version 4 To add an outside number (CPC-B Version 3.1 or higher): 1. Flash the switchhook to place the current call on hold. 2. Dial a trunk group number (81 - 86 or 9). 3. Dial the outside number. 4. Flash the switchhook when your call is answered. Related Programming l FF3 (Extension): SLT Hookflash Considerations l Call Waiting cannot be received during conference calls. l A switchhook flash is ignored during a conference call. l Calls forwarded externally cannot create a conference. l The Hold feature cannot be used during a three-party conference. 204
Section 700, Feature Operation issue 1. July 6, 1993 SLT Features CPC-B, Version 4 Dial “0” for Attendant (CPC-B Version 2.0 or higher) Description The Attendant can be called from any extension by simply pressing “0.” If multiple attendants are assigned, a dial “0” call will go to Attendant “1” first. If attendant “1” is busy, the call will then go to Attendant “2.” The call will continue to transfer to the next attendant in the attendant group if necessary. A maximum of four attendants can be assigned. Operation 1. Lift the handset. 2. Press “0.” Related Programming l FFI (System): Second Attendant Position l FFl (System): Third Attendant Position l FFI (System): Fourth Attendant Position l FFl (System): Attendant Transfer Extension Position 205
Section 700, Feature Operation Issue 1. July 6, 1993 SLT Features CPC-B, Version 4 Direct Trunk Access (All Versions) Description Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation 1. Lift the handset. 2. Dial “88” followed by the desired trunk number (01 - 64). 3. Dial the outside number. 4. Replace the handset. Do-Not-Disturb (DND) (All Versions) Description An extension can be made unavailable by activating Do-Not-Disturb (DND). When DND is activated at an extension, calls to that extension receive busy tone. Operation To activate DND: 1. Lift the handset. 2. Dial “73.” 3. Replace the handset. 206