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Panasonic Digital Business System Section 300 Installation Guide
Panasonic Digital Business System Section 300 Installation Guide
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Section 700, Feature Operation Issue 1. July 6, 1993 Attendant Features CPC-6, Version 4 3. Dial ‘WO,” then enter the number of the outside line you want to check. If 1234 outgoing calls have been made on line 01, “Outgoing01 1234” will appear on the display. Pressing the # key steps through the trunk numbers and system speed dial numbers. 4. Press the ON/OFF key. The ON/OFF LED will go off. To check other usage rates: Replace “#MI” in Step 3 with one of the following codes: Table 4. Traffu: measurement options Operation code -play Check the number of incoming calls to a specific trunk #91NN “Incoming W’ Check the number of times a System Speed Dial number #/92SS “SYS-SPD SS” was used: Delete usage data: Notes: I#93 “Clear All Inform” NN = CO line number (01 - 64) SS = System Speed Dial number (00 - 89) Considerations l Usage data cannot be cleared item by item. l All data is retained until it is deleted or until 65,536 entries are made (at which point the figures are reset to zero). l A backup battery protects memory contents in case of power failure. 67
Section 700, Feature Operation Issue 1. July 6, 1993 Walking COS Confirmation Attendant Features CPC-B, Version 4 (CPC-B Version 3.1 or higher) Description The attendant can check the Walking Class of Service ID code of any extension. Operation 1. Press ON/OFF. 2. Press CONF. 3. Dial #12 plus the extension number. The Walking Class of Service ID code will appear on the display. 68
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Chapter 3. Key Telephone Features . This chapter describes DBS key telephone features. DBS key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. Figure 5 illustrates the DBS key phone VB-43225. The VB-43225 provides a large display that includes one-touch access to speed dial numbers, telephone features, and help screens. Figure 5. VB-43225 key phone 69
Section 700, Feature Operation Issue 1. July 6, 1993 Absence Message Key Telephone Features CPC-B, Version 4 (All Versions) Des&p tion Extension users can leave text messages on their phone when they are away. When the unattended extension is dialed, the text message will display on the caller’s phone. Any one of the following messages can be selected. Messages 5 to 9 can be changed through system programming. Table 5. Absence Messages 2 Out of Office 3 Vacation I 4 1 Another Office 1 7 User Defined 8 User Defined I 9 I User Defined I Operation To set an Absence Message 1. Press the ON/OFF key. l You will hear intercom dial tone from the speaker. l The ON/OFF LED will light. 2. Dial “7 1.” “Enter Msg Code” will appear on the display. 70
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 3. Enter a message code between 0 and 9 (See Table 5.). “Enter Parameter” will appear on the display. 4. Enter the time you will return (optional). See Table 6 for examples. 5. Press the ON/OFF key. l The DND/CF LED will light. l “At Lunch” will appear on the display if you selected message code 1. To cancel an Absence Message 1. Press the ON/OFF key. l You will hear intercom dial tone from the speaker. l The ON/OFF LED will light. 2. Dial “7 1.” “Enter Msg Code” will appear on the display. 3. Press the ON/OFF key. l The ON/OFF LED will go off. l The DND/CF LED will go off, and the message will disappear from the display. Related Programming l FFl (System) Extension Class of Service (CPC-B Version 3.1 or higher) l FF3 (Extension) class of Service (CPC-B Version 3.1 or higher) l FF6 (Names and Messages): Absence Message 71
Section 700, Feature Operation Key Telephone Features Issue 1. July 6, 1993 CPC-l3, Version 4 Considerations I l Calling parties without a display get a busy signal, rather than the Absence Message. l If a message code number that has not been programmed when a message is selected, “Absence,” followed by the code number, will appear on the display. l Absence Message return times can be input as shown in the following table: Table 6. Exnmple Return Times for Absence Messages Input Display No input Return 9 Return 9:00 11 Return 1l:OO 615 Return 6: 15 1035 Return lo:35 . Four-digit numbers can also be input (0000 - 9999 = Hours & Minutes or Month & Date). f l Setting an Absence Message cancels DND and Call Forwarding features. l When an Absence Message is set on a DID station, incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk. l Callback to an incoming CO call on a Private Line is available if the Absence Message feature is activated. 72
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Busy Override (All Versions) Description Extensions in the same Paging Group (l-7) can break into one another’s outside calls or Intercom Calls to relay urgent information or to create three-party Conference Calls. Operation 1. Pick up the handset. You will hear intercom dial tone from the handset. 2. Dial the extension number. 3. When you hear busy tone, dial “4.” l An alert tone will sound to both phones (system programming required). l The EXT LED will light. Related Programming l FFl (System): Alert Tone for Busy Override and Offhook Voice Announce l FFl (System): Extension Class of Service (CPC-B Version 3.1 or higher) l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) l FF3 (Extension): Busy Override Send l FF3 (Extension): Busy Override Receive l FF3 (Extension): Extension Paging Groups 73
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Considerations l You cannot break in on three-party conference calls. l In CPC-A and CPC-B Versions 2.0 or lower, an Attendant Phone can break into any call, independent of system programming. Beginning with CPC-B Version 2.0, attendants can be prevented from using busy override. l The default for the override alert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden. l In CPC-A and CPC-B Versions prior to 3.1, overridden extensions display “CONF’ when an override is performed. Beginning with CPC-B Version 3.1, “O\ienidden” does not appear on the display of an extension that has been broken into. Call Coverage Groups (All Versions) Description Call coverage is designed for office workers who almost always want their unanswered calls to be routed to the same secretary or secretaries. If an extension in a Call Coverage Group is unable to receive a call, the call will be automatically routed to a designated phone within the group (the “covering” phone). Up to two extensions can be designated as covering phones. For example, if an outside call on line 1 is sent to extension 135, but extension 135 is busy or does not answer, the call will ring at the covering phone and “TRK Ml> 135” will appear on the covering phone’s display. If two extensions are designated as covering phones and one of them is in DND, the second will receive the call. Call coverage assignments are controlled through system programming, rather than from individual extensions. For extension-controlled routing of unanswered calls, see “Call Forwarding” on page 76. 74
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-6, Version 4 Related Programming l FF3 (Extension): Offhook Signaling l FF4 (Ringing and Hunt Groups): Call Coverage Group Member Table Considerations l Up to sixteen Call Coverage Groups can be programmed into your system. A Call Coverage Group can have up to two covering phones and up to six extensions. : -9s l A member of one Call Coverage Group cannot ‘belong to another Call Coverage Group or to a Hunting Group. l A single-line telephone (SLT) can be a member of a coverage group, but it cannot be a covering phone. l Calls to an extension in DND do not cover. l Calls to an extension with Call Forwarding activated do not cover. l If the Call Forwarding feature or the Absence Message feature is activated for covering phone No. 1, covering phone No. 2 will “cover” the other extensions in the group. l Voice intercom calls do not cover. Only tone intercom tails can activate call coverage. 75
Section 700, Feature Operation Key Telephone Features Issue 1. July 6, 1993 CPC-B, Version 4 Call Forwarding (All Versions) Call Forwarding allows users to send their calls to another extension, an outside line, or voice mail. All versions of the DBS provide call forwarding. However, some tail forwarding enhancements are not available with earlier versions. The following table shows the call forwarding features available with each release. Table 7. DBS Call Forwarding features I Feature I Availability 1 Call Forwarding--All Calls Call Forwarding--No Answer All versions CPC-A Version 3.1 or higher CPC-B Version 2.0 or higher Call Forwarding--Busy Call Forwarding--Busy/No Answer All versions All versions Call Forwarding--External Permanent Call Forwarding All versions CPC-B Version 3.1 or higher Descfip tions Call Forwarding-All Calls. When the Call Forwarding--All Calls feature is activated, all incoming calls to an extension are forwarded immediately. Call Forwarding-No Answer. When Call Forwarding--No Answer is activated, an unanswered call will ring until the Call Forward No Answer timer expires. When the timer expires, the unanswered call will be forwarded. Call Forwarding-Busy. When Call Forwarding--Busy is activated, all incoming calls to a busy extension will be forwarded. Call Forwarding-Busy/No Answer. When Call Forwarding--Busy/No Answer feature is activated, all incoming calls to an extension that is busy or does not answer will be forwarded. Call Forwarding-External. When Call Forwarding-External is activated, all incoming intercom calls to an extension will be forwarded to an outside number. In order to forward to an outside number, the number must first be entered as a system or personal speed dial number. Any system speed dial number (0049) can be used to store an outside number for call forwarding. With CPC-A and CPC-B Versions prior to 2.0, only personal- speed dial number 99 can be used. With CPC-B Versions higher than 2.0,‘any of personal speed dial numbers (90-99) can be used. i 76