Panasonic Digital Business System Section 300 Installation Guide

							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-6, Version 4 
Permanent Call Forwarding. Permanent call forwarding is assigned through 
system programming, rather than by the user. Permanent call forwarding is normally 
used to forward calls to a voice mail system. 
An extension user can invoke other forms of call forwarding (no answer, busy, all 
calls) to temporarily override the permanent call forwarding destination. 
Permanent call forwarding can be used with busy, no answer, or busy/no answer. 
When Permanent Call Forwarding is assigned, the DSS and/or BLF keys are not lit 
green, the DND/CF LED is off, and the second line of LCD displays do not display the 
Call Forwarding assignment. 
To activate Call Forwarding: 
1. Press the ON/OFF key. 
l You will hear intercom dial tone from the speaker. 
l The ON/OFF LED will light. 
2. Dial “72.” 
“ENTER FWD CODE” will appear on the display. 
3. Dial the appropriate call forwarding code. 
1 Call Forward Type 1 Code 1 
No answer 14 
“ENTER FWD EXT#” will appear on the display. 
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							Section 700, Feature Operation 
issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
4. If you’re forwarding to an internal number, enter the number of the extension 
you want to receive your calls. If you’re forwarding to an outside number, 
press AUTO plus the appropriate speed dial number. 
Note: To forward to an outside number, the number must be programmed 
into personal or system speed dialing. With CPC-A or CPC-B Versions prior 
to 2.0, you can only forward to an outside number that is programmed into 
personal speed dial number 99. Beginning with CPC-B, you can forward to 
any speed dial number (system or personal). 
5. Press the ON/OFF key. 
l The DND/CF LED will light. 
l “FWD-EX-T 135” will appear on the 2nd line of the display if extension 
135 was selected. If a name was assigned to the extension, the name will 
appear instead of the extension number. 
To cancel Call Forwarding 
1. Press ON/OFF. 
2. Dial “72.” 
3. Hang up. 
Related Programming 
l FFl (System): Call Forward No Answer Tier 
l FFl (System): Extension Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Permanent Call Forward Type (CPC-B Version 3.1 or 
higher) 
l FF3 (Extension): Permanent Call Forward Extension (CPC-B Version 3.1 
or higher) 
l FFlO (System and Personal Speed Dial): System Speed Dial Numbers 
l FFlO (System and Personal Speed Dial): Personal Speed Dial Numbers 
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							Section 709, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
Considerations 
l With CPC-A and CPC-B Versions prior to 2.0, calls cannot be forwarded to 
an extension that already has call forwarding activated. In other words, 
phone “A” could only forward to phone “B” if phone “B” was not 
forwarded. 
Beginning with CPC-B Version 2.0, calls can be forwarded to extensions 
that have call forwarding activated. For example, phone “A” can be 
forwarded to phone “B,” even if phone “B” is.forwarded to voice mail. 
l DND and Absence Messages cancel Call Forwarding. 
0 Voice calls do not forward when Call Forwarding--No Answer is used. 
l If several calls arrive at once at an extension set for Call Forwarding-No 
Answer, all of the calls will be queued. (The timing for each call begins 
with the ringing tone.) 
l Extensions for which Call Forwarding-External has been set cannot: 
- Be in the middle of an outside call when the feature is activated. 
- Have a toll restriction setting that prohibits outside calls. 
l Calls can be forwarded to a third-party voice mail (a system other than the 
DBS Voice Mail) by using the “Call Forward ID Code” described on page 
10. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-l3, Version 4 
Call Hold 
(All Versions) 
The DBS provides both Exclusive and System Hold. 
Exclusive Hold 
Descripfion 
With Exclusive Hold, only the station that held the call can retrieve it. 
Exclusive Hold can be used to hold CO calls and intercom calls. 
Operation 
To place a call on Exclusive Hold: 
Press the line key being used for the call. 
The line LED will flash green and you will hear intercom dial tone. 
c 
“Hold TRK #o 1” will appear on the display if outside line 1 is placed on 
hold. 
To retrieve a call from Exclusive Hold: 
Press the line key on which the call was placed on hold. 
The line LED will stop flashing and remain green. 
“CO TALK TRK I#) 1” will appear on the display if a held call on outside 
line 1 was released. 
Related Programming 
l FFl (System): Attendant Hold Recall Timer 
l FFl (System): Extension Hold Recall Timer 
l FFl (System): Central Office Line Automatic Hold 
e FFl (System): Non-appearance CO Lime Hold 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
Considerations 
l When using an outside line for which there is no line key on your 
extension, press the HOLD key to place the call on hold, then press a 
vacant line key. Release the held call by pressing HOLD again. (System 
programming determines whether the call will be placed on Exclusive 
Trunk Hold or System Trunk Hold.) 
l A held call will recall if it is not retrieved before the Hold Recall Timer 
expires. “Hold Recall #01” will appear on the display if a call on outside 
line 1 has been held beyond the time limit. 
l If you press the HOLD key during a conference with two outside lines, 
both outside lines will be placed on hold. 
l If your system is set for onhook transfer, you have placed an outside call on 
hold, and then you make an Intercom Call, you must make sure the other 
extension hangs up before you do. If you hang up before the other 
extension, the held outside line will be transferred to that extension. 
(Pressing FLASH will release the extension.) 
l The DBS can provide music-on-hold to callers placed on hold. See “Music- 
On-Hold” (page 2 1) for more information. 
System Hold 
Description 
Using System Hold, you can place either an outside call or an intercom Call on hold. 
A call placed on System Hold can be retrieved from any extension. 
Operation 
To place a call on System Hold: 
Press the HOLD key. 
l The line LED which was being used for the call will flash green. 
l You will hear intercom dial tone. 
l “Hold TRK #Cl 1” will appear on the display if the call was on outside line 1. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, VeFsion 4 
To release a call placed on System Hold from the extension that placed it there: 
Press the line key that is flashing green. 
l The line LED will stop flashing and remain lit. 
l “CO TALK ##Ol” will appear on the display if the call was on outside line 1. 
To release a call placed on System Trunk Hold from a different extension: 
Press the line key that is flashing red. 
l The line LED will turn green and stop flashing. 
l “CO TALK TRK Ml” will appear on the display if the call was on outside 
line 1. 
Related Programming 
l FFl (System): Attendant Hold Recall Timer 
l FFl (System): Extension Hold Recall Xmer 
l FFl (System): Central Office Line Automatic Hold 
l FFl (System): Non-Appearing Central Office Line Hold 
Considerations 
l When using an outside line for which there is no line key on your 
extension, press the HOLD key to place the call on hold, then press a 
vacant line key. Release the held call by pressing 
HOLD again. (System 
programming determines whether the call will be placed on Exclusive 
Trunk Hold or System Trunk Hold.) 
l If the Automatic Outside Line Hold feature is programmed for your system, 
pressing any other line key will place your original call on System Hold. 
l A held call will recall if it is not retrieved before the Hold Recall Timer 
expires. “Hold Recall Ml 1” will appear on the display if a call on outside 
line 1 has been held beyond the time limit. 
l If you press the HOLD key during a conference with two outside lines, 
both outside lines will be placed on hold. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
l If your system is set to onhook transfer, you have placed an outside call on 
hold, and then you make an Intercom Call, you must make sure the other 
extension presses the 
FLASH key or hangs up before you do. If you hang 
up before the other extension, the held outside line will be transferred to 
that extension. 
l If there is no response to the Hold Recall, the tone will sound at the 
Attendant Phone (extension 100 or 10). However, no tone will sound at an 
Attendant Phone if Night Service is activated or if the call is on a Private 
Line. 
l An error tone will sound if you attempt to place more than one intercom 
call on hold at the same time. 
l The DBS can provide music-on-hold to callers placed on hold. See “Music- 
On-Hold” (page 2 1) for more information. 
Call Park 
(All Versions) 
Description 
You can use the Call Park function to transfer a call, even if.you cannot locate the 
intended recipient of the call. Simply park the call, then page the person you want to 
transfer to. That person can answer the call from any extension by dialing the number 
of the extension that parked the call. 
Operation 
To park a call: 
1. Press 
the HOLD key. 
2. Dial “75.” 
“Park Hold” will appear on the display. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
To retrieve a parked call: 
1. Pick up the handset. 
You will hear intercom dial tone from the handset. 
2. Dial “76.” 
3. Dial the number of the extension that parked the call. 
“CO TALK TRK #l” will appear on the display if the call was parked on line 
1. 
Related Programming 
l FFl (System): Park Recall Timer 
Considerations 
l An alarm tone will sound if a parked call is not released before the Recall 
Timer expires (determined by system programming). If this happens, the 
user that parked the call can retrieve it by simply picking up the handset. If 
no one retrieves the call after the Recall Timer expires, a second alarm will 
sound at an attendant phone(s). 
l You cannot park more than one outside line at a time. 
l The Attendant Phone cannot use this feature. The Attendant must use the 
Attendant Call Park feature. 
l The Call Park Recall Timer is similar to the Recall Tinner, except that when 
the Call Park Recall Timer is set for “0” a call is recalled automatically in 
three minutes. 
l You can store “75” on an FF key and use it as a Call Park key. After placing 
an outside call on hold, press the Call Park key to park the call. The Call 
Park LED will light while the call is parked and then go off when the call is 
released. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-6, Version 4 
Call Pickup 
(All Versions) 
The DBS provides both directed and group call pickup. 
Direct Call Pickup 
- 3 Description 
A call to any extension can be answered at from other extension using the Direct Call 
Pickup feature. The Direct Call Pickup feature can also be programmed into a One- 
Touch key. 
Operation 
1. Pick up the handset. 
You will hear intercom dial tone from the handset. 
2. Dial “79.” 
3. Enter the number of the ringing extension. 
l The extension number or the outside line number of the caller will appear 
on the display. 
l The EXT LED will light ‘or the MC0 or ML key. 
-’ 
4. Speak when your call is answered. 
5. Replace the handset. 
The EXT LED will go off. 
Related Programming 
l FFl (System): Extension Class of Service (CPC-B 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
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							Section 700, Feature Operation 
issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
Considerations 
l If more than one caller is attempting to reach the ringing extension, the 
Direct Call Pickup feature will answer the call that arrived first. 
Once the call has been picked up, other extensions that attempt to pick up 
the call receive busy tone. 
l You can answer incoming calls, intercom calls (both tone and voice), call 
waiting, paging, transferred calls, or recalls using the Direct Call Pickup 
feature. You cannot answer alarm incoming calls or callbacks with this 
feature. 
Group Call Pickup 
Des&p tion 
Using the Group Call Pickup feature, you can answer calls to other extensions within 
your Paging Group without entering the number of the extension that is ringing. Group 
Call Pickup can also be programmed into an FF key. 
Operation 
1. Pick up the handset. 
You will hear intercom dial tone from the handset. 
2. Dial “70.” 
l The extension number or the outside line number of the caller will appear 
on the display. 
l The EXT LED will light. 
3. Speak when your call is answered. 
4. Replace the handset. 
The EXT LED will go off. 
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