Panasonic Digital Business System Section 300 Installation Guide

							Section 700, Feature Operation 
Issue 1. July 6, 1993 DSLT Features 
CPC-B, Version 4 
c ! Related Programming 
- FFl (System): Call Forward No Answer Tier 
- FFI (System): Extension Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Permanent Call Forward Type (CPC-B Version 3.1 or 
higher) 
l FF3 (Extension): Permanent Call Forward Extension (CPC-B Version 3.1 
or higher) 
0 FFlO (System and Personal Speed Dial): System Speed Dial Numbers 
l FFlO (System and Personal Speed Dial): Personal Speed Dial Numbers 
Considerations 
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“:::. 
,,:.:. 
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7 s 
l Calls can be forwarded to extensions that have call forwarding activated. 
For example, phone “A” can be forwarded to phone “B,” even if phone “B” 
is forwarded to voice mail. 
l DND and Absence Messages cancel Call Forwarding. 
l Voice calls do not forward when Call Forwarding--No Answer is used. 
. .._ 
l Extensions for which Call Forwarding-External has been set cannot: 
- Be in the middle of an outside call when the feature is activated. 
- Have a toll restriction setting that prohibits outside calls. ’ 
l Calls can be forwarded to a third-party voice mail (a system other than the 
DBS Voice Mail) by using the “Call Forward ID Code” described on page 
10. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 DSLT Features 
CPC-B. Version 4 
Call Hold 
Description 
The DSLT is provided with a HOLD key. The HOLD key is used to both place calls 
on hold and retrieve calls from hold. 
The HOLD key provides either exclusive or system hold, depending on system 
programming. With Exclusive Hold, only the station that held the call can retrieve it. 
with System Hold, another station can retrieve the call. 
Operation 
To place a call on Hold: 
Press the HOLD key. 
To release the call: 
Press the HOLD key again. 
Related Programming 
l FFI (System): Non-appearance CO Line Hold 
l PFl (System): Extension Hold Recall ?imer 
l PFl (System): Central Office Line Automatic Hold 
Considerations 
l A held call will recall if it is not retrieved before the Hold Recall Timer 
expires. 
l If there is no response to the Hold Recall tone, the tone will sound at the 
Attendant Phone. However, no tone will sound at an Attendant Phone if 
Night Mode is activated. 
i 
f 
c- 
f 
l If your system is set to onhook transfer, you have placed an outside call on 
hold, and then you make an Intercom Call, you must make sure the other 
extension presses the 
FLASH key or hangs up before you do. If you hang 
up before the other extension, the held outside line will be transfer-red to 
that extension. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 DSLT Features 
CPC-B, Version 4 
* An error tone 
will sound if you attempt to place more than one call on hold 
at the same time. 
- The DBS can provide music-on-hold to callers placed on hold. See “Music- 
On-Hold” (page 2 1) for more information. 
Call Park 
Description 
You can use the Call Park function to transfer a call, even if you cannot locate the 
intended recipient of the call. Simply park the ca:l, then page the person to whom you 
would like to transfer the call. That person can answer the call from any extension by 
dialing the number of the extension that parked the call. 
::: 
Operation 
To park a call: 
1. 
_‘, 
! 1 
2. 
Press the HOLD key. 
Dial “75.” 
To retrieve a parked call: 
1. Lift the handset. 
You will hear intercom dial tone from the handset. 
2. Dial “76.” 
3. Dial the number of the extension that parked the call. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 DSLT Features 
CPC-B, Version 4 
Related Programming 
l FFl (System): Park Recall Timer 
Considerations 
l An alarm tone will sound if a parked call is not released before the Park 
Recall Timer expires (determined by system programming). If this 
happens, the user that parked the call can retrieve it by simply picking up 
the handset. If no one retrieves the call after the Park Recall Timer expires, 
a second alarm will sound at an attendant phone(s). 
- You cannot park more than one outside line at a time. 
l The Call Park Recall Xmer is similar to the Recall Timer, except that when 
the Call Park Recall lamer is set for “0” a call is recalled automatically in 
three minutes. 
Call Pickup 
DSLTs can use both directed and group call pickup. 
Direct Call Pickup 
Description 
A ca,ll to any extension can be answered from any other extension using the Direct 
Call Pickup feature. 
Operation 
1. Lift the handset. 
2. Dial “79.” 
. e 
( c 
/ 
3. Enter the number of the ringing extension- 
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							Section 700, Feature Operation DSLT Features 
Issue 1. July 6, 1993 CPC-B, Version 4 
. . .; 
i ‘i 
Related Programming 
- FFl (System): Extension Class of Service (CPC-B 3.1 or higher) 
* FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
Considerations 
* If more than one caller is attempting to reach the ringing extension, the 
Direct Call Pickup feature will answer the call that arrived first. 
Once the call has been picked up, other extensions that attempt to pick up 
the call receive busy tone. 
l You can answer incoming calls, intercom calls (both tone and voice), call 
waiting, paging, transferred calls, or recalls using the Direct .Call Pickup 
feature. You cannot answer callbacks with this feature. 
Group Call Pickup 
7. 
.:. :, 
-:: _  
.( Description 
Using the Group Call Pickup feature, you can answer calls to other extensions within 
your Paging Group (01-07) without entering the number of the extension that is 
ringing. 
Operation 
1. Lit the handset. 
2. Dial “70.” 
Related Programming 
- 
l FFl (System): Extension Class of Service (CPC-B Version 3.1 or higher) 
* FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Extension Page Group 
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							Section 700, Feature Operation DSLT Features 
Issue 1. July 6, 1993 CFC-B, Version 4 
Considerations 
- If more than one call is arriving at the Paging Group, the Group Call Pickup 
feature will answer a caIl to the lowest port number fist. 
l If the called extension belongs to more than one Paging Group, the Group 
CaIl Pickup Feature will answer a call to the lowest numbered Paging 
Group first. 
l You can answer incoming calls, Intercom Tone Calling, or Intercom Voice 
Calling using the Group Call Pickup feature. You cannot answer Paging or 
Callback with this feature. 
Call Transfer 
The DBS provides two call transfer methods: blind transfer and screened transfer. 
Blind Transfer 
Description 8 
Blind transfer allows the transfer of a call directly to an extension, without waiting for 
the called extension to answer. 
‘.. _,. Operation 
1. Press the HOLD key to place the call on hold. 
2. Dial the extension number to which the call is to be transferred. 
3. Replace the handset before the other party answers. 
l You can also replace the handset after the third party answers. 
- The third party need only pick up the handset to speak to the outside line. 
Related Programming 
l FFl (System): Onhook Transfer 
- FFI (System): Extension Transfer Recall Timer 
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							Section 700, Feature Operation DSLT Features 
Issue 1. July 6, 1993 CPC-B, Version 4 
I Considerations 
* In order to transfer a call by pressing HOLD, dialing the extension, and 
going onhook, the Onhook Transfer feature must be enabled in system 
programming. 
l You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated. 
l You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if extension “A” is forwarded to extension “B,” calls that are 
transferred to extension “A” will be forwarded to extension “B.” 
l When you transfer a call to an extension that does not answer and does not 
have Call Forwarding activated, the transfer will recall to your extension 
after the Ti-ansfer Recall Timer expires. 
-. 
p::.. (For example, if you transfer an outside call on line 1 to extension 135 and 
that extension does not answer, the call will return to your extension.) 
; 
/ 
Screened Transfer 
Description 
Using the Screened Transfer feature, you can contact a third party and announce the 
call before the transfer. 
To use Screened Transfer when your system is set for Onhook Transfer: 
1. Press the HOLD key to place the call on hold. 
l You will hear intercom dial tone from the handset. .--  _ 
2. Dial the extension number to which the call is to be transferred. 
3. When your call is answered, inform the third party of the transfer. 
4. Replace the handset. 
l The third party need only pick up the handset to speak to the outside line. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 DSLT Features 
CPC-B, Version 4 
To use Screened Transfer when Onhook Transfer is disabled: 
1. Press the HOLD key to place the outside call on hold. 
l You will hear intercom dial tone from the handset. 
2. Dial the extension number to which the call is to be transferred. 
3. When your call is answered, inform the third party of the transfer. 
l The EXT LED will stop flashing and remain lit. 
4. Dial “8.” 
l The third party need only pick up the handset to speak to the outside line. 
5. Replace the handset. 
Related Programming 
l FFl (System): Onhook Transfer 
l FFl (System): Extension Transfer Recall Timer 
Considerations 
l You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated. 
* You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if phone “A” is covered to phone “B,” calls that are 
transferred to phone “A” will be forwarded to phone “B.” 
l When you transfer a call to an extension thai does not answer and does not 
have Call Forwarding activated, the transfer will recall to your extension 
after the Transfer Recall ‘limer expires. 
(For example, if you transfer an outside call on line 1 to extension 135 and 
that extension is busy or does not answer, the call will return to your 
extension-) 
164  
						

							Section 700, Feature Operation 
Issue 1. July 6, 1993 DSLT Features 
CPC-B, Version 4 
I Call Waiting 
Descfip tion 
You can send a Call Waiting signal, followed by a brief LCD message, to a busy 
extension. The party receiving the message need only replace the handset and then 
pick it up again to be automatically connected to the message sender’s extension. 
. ,. .- 
The following messages can be sent using the Call Waiting ‘feature: 
Table 15. Call Waiting Text Messages 
Message Code Message 
5 
“Visitor Here” 
6 “Need Help” 
7 “Important” 
9 “Emergency” 
i 
Message codes 0 - 4 cannot 
be used. 
Operation 
To Set.ball Waiting: 
1. Lift the handset. 
2. Dial the extension number. 
You will hear busy tone. 
3. Press “3.” 
4. If you wish to send a text message, dial the desired message code (5-7 or 9). 
The message will display on the called party’s phone if the called party has a 
key phone. (If the called party does not have a display, he or she will continue 
to hear a call waiting indication.) 
5. Remain on the line until the called 
party picks up- 
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							Section 700, Feature Operation 
issue 1. July 6, 1993 DSLT Features 
CPC-B, Version 4 
To answer 
Call Waiting (after disconnecting the current call): 
1. Replace the handset. 
l The current call will be disconnected. 
2. Pick up the handset. 
l You will automatically be connected to the extension sending the Call 
Waiting. 
To 
answer Call Waiting (without disconnecting the current call): 
1. Press HOLD. 
l The current call will be disconnected. 
l The new call will be connected automatically. 
2. Press HOLD again to retrieve the fast call. 
Related Programming 
l FFl (System) Extension Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-3 Version 3.1 or higher) 
l FF3 (Extension); Call Waiting Notification Tone 
. . -. - 
l FF3 (Extension): Call Waiting (Receive) 
Considerations 
l Call Waiting can be used without entering a message code. 
l If the extension called has DND activated, has a call on hold, is ringing 
(from another call), or is engaged in a conference call, Call Waiting cannot 
be sent. 
l If the extension called has call forwarding activated, call waiting cannot be 
sent unless the called extension 
has an available ML key. 
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