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Panasonic Digital Business System Section 300 Installation Guide
Panasonic Digital Business System Section 300 Installation Guide
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Section 700, Feature Operation Issue 1. July 6, 1993 DSLT Features CPC-B, Version 4 Camp-on Description If you reach a busy extension, the Camp-on feature will alert you with a ring when the extension becomes free. You will then be able to pick up your handset to automatically dial the extension. Operation To activate the Campon feature: 1. Lift the handset. 2. Dial the desired extension number. You will h&r a busy tone if the extension is busy. 3. Press “3.” l You will hear ringback tone. l If the Camp-on feature cannot be set, you will continue-to hear a busy tone. 4. Replace the handset after you hear the ringback tone. 5, Wait for the station callback ring. ’ To answer the callback ring: 1. Pick up the handset when you hear the callback ring. l The system will automatically dial the called extension. 2. Speak when your call is answered. Related Programming * FF3 (Extension): Call Waning (Receive) 167
Section 700, Feature Operation DSLT Features Issue 1. July 6. 1993 C;PZ-B, Version 4 Considerations l The callback ring must be answered within sixteen seconds or it will be canceled. l A Camp-on request wiil only be accepted after Call Waiting status. l Camp-on cannot be activated by an extension that has call forwarding turned on. l An extension can only have one call camped-on at a time. For example, if Extension 152 camps-on to Extension 153, another extension cannot camp- on to 153, as long as 152 is camped-on. l An extension that has initiated a camp-on cannot receive a camp-on. For instance, if Extension 200 has camped-on to Extension 300, another extension cannot camp-on to 200. Conference Calls Description Conference Calls allow an extension user to add a party to an existing conversation. DSLT users can create the following types of Conference Calls: l One outside line and two extensions (three-party Conference Call) l Two outside lines and one extension (three-party Conference Call) l Three extensions (Intercom Conference Call) Operation To add an extension: 1. Press the HOLD key to place the current call on hold. 2. Dial the number of the extension you wish to add to the call. 3. Press CONF when your call is answered. 168
t -. ..: .:.:. .::‘I Section 700, Feature Operation DSLT Features issue 1. July 6, 1993 CPC-6, Version 4 To add an outside number: 1. Press the HOLD key to place the current call on hold. 2. Dial a trunk group number (81 - 86 or 9). 3. Dial the outside number. 4. Press CONF when your call is answered. Considerations l Press the FLASH key to exit a Conference Call. l The Hold feature cannot be used during a three-party conference. Dial “0”:~for Attendant Description The Attendant can be called from any extension by simply pressing “0.” If multiple attendants are assigned, a dial “0” call will go to Attendant “1” first. If attendant “1” is busy, the call will then go to Attendant “2.” The call will continue to transfer to the-next attendant in the attendant group if necessary. A maximum of four attendants can be assigned. Operation 1. Lift the handset. 2. Press “0.” 169
Section 700, Feature Operation Issue 1. July 6, 1993 DSLT Features CPC-B, Version 4 Related Programming - FFI (System): Second Attendant Position l FFl (System): Third Attendant Position l FFI (System): Fourth Attendant Position l FFl (System): Attendant Transfer Extension Position Direct Trunk Access Description Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation 1. Lift the handset. 2. Dial “88” followed by the desired trunk number (01 - 64). 3. Dial the outside number. 4. Replace the handset. 170
Section 700, Feature Operation Issue 1, July 6, 1993 DSLT Features CPC-B, Version 4 Do-Not-Disturb (DND) Description An extension can be made unavailable by activating Do-Not-Disturb (DND). When DND is activated at an extension, calls to that extension receive busy tone. Operation To activate DND: 1. Lift the handset or press ON/OFF. 2. Dial “73.” 3. Replace the handset or press the ON/ OFF key. To cancel DND: 1. Lift the handset or press ON/OFF. 2. Dial “73.” 3. Replace the handset or press ON/ OFF’. Related Programming l FFl (System): Extension Class of Service (CPC-B Version 4.0 or higher) l FF3 (Extension): Class of Service (CPC-B Version 4.0 or higher) Considerations l Callback Queuing will ring an extension in DND. l Setting DND automatically cancels the Call Forwarding and Absence Message features. l The DND feature cannot be activated at an extension selected to receive Call Forwarding. 171
Section 700, Feature operation Issue 1. July 6, 1993 Intercom Calling DSLT Features CPC-6, Version 4 Descriptions The DBS provides two methods of intercom calling: voice calling and tone calling. Voice Calling. With voice calling, intercom calls are connected immediately, without a ringing tone. Tone Calling. With tone calls, a ringing tone is sent to the called extension. System programming determines whether the DBS uses voice or tone calling as a default. If voice calling is the default, dialing a “1” after the extension number will change the call to a tone call. If tone calling is the default, dialing a “1” will result in a voice call. Operation To make a Voice Call: 1. Lift the handset. 2. Dial the extension number. 3. If the system default is tone calling, dial a “1.” To make an Tone Call: 1. Lift the handset. 2. Dial the extension number. 3. If the system default is voice calling, dial a “1.” l The called extension will ring. 172
Section 700, Feature Operation Issue 1. July 6, 1993 DSLT Features CPC-B, Version 4 Related Programming l FFl (System): Extension Intercom Calling l FFl (System): Alert Tone for Voice Calls l FFl (System): Extension Class of Service (CPC-B Version 4.0 or higher) l FF3 (Extension): Class of Service (CPC-B Version 4.0 or higher) Considerations l When an extension’s calling mode is set to voice calls, a “splash” tone can be sent to alert the extension to the voice call. System programming determines if the splash tone is provided. l If an extension is onhook, it will receive tone calls. l The voice calling feature is not available for DISA incoming calls. l Voice calls do not forward if Cover No Answer is turned on. Last Number Redial Description ~. .I The last outside number dialed may be redialed automatically by pressing the REDIAL key. Operation 1. Lift the handset. 2. Dial a trunk access code (8 1 - 86 or 9). 3. Press the REDIAL key. Considerations l If the Auto Flash Redial feature is set, you can flash the outside line once by pressing the REDIAL key at the busy tone. The last number dialed can then be redialed. 173
Section 700, Feature Operation DSLT Features Issue 1. July 6, 1993 CPC-B, Version 4 The Last Number Redial feature can redial a number up to sixteen digits long. A maximum of five Speed Dialing codes can be redialed. Meet-Me Answer Description You can answer a Paging call from any extension using the Meet-Me Answer feature. Operation 1. Pick up the handset from any extension at which you hear the Paging call. 2. Press “77.” l Paging will cease and you will be connected to the party trying to reach you. f 3. Speak to the party that paged you. Related Programming l FFI (System): Extension Class of Service (CPC-B Version 4.0 or higher) l FF3 (Extension): Class of Service (CPC-B Version 4.0 or higher) Considerations l The Meet-Me Answer feature cannot be used with Paging Group 00. l You can only use the Meet-Me Answer feature at an extension that does not have an incoming call. Q If an external paging system or a Universal Answer system has been installed, use Group Call Pickup to respond to the Paging call. 174
Section 700, Feature Operation Issue 1. July 6, 1993 DSLT Features CPC-B, Version 4 Message Waiting/Callback Request Description If you try to call an extension that is busy or does not answer, you can leave a message requesting a return call. Operation To leave a Callback Request: 1. Lift the handset. 2. Dial the extension number. 3. Dial “2” at the busy tone or while the telephone is still ringing. 4. Replace the handset. To answer a Callback Request: 1. Pick up the handset. You will hear intercom dial tone from the handset. 2. Press the AUTO key. 3. Press the REDIAL key. l Your telephone will automatically dial the extension that left the Callback Request. To cancel a Callback Request: 1. Lift the handset or press ON/OFF. 2. Press the AUTO key. 3. Press the FLASH key. 4. Replace the handset or press the ON/OFF key. 175
Section 700, Feature Operation DSLT Features Issue 1. July 6, 1993 CPC-B, Version 4 Related Programming . l FFl (System) Extension Class of Service (CPC-B Version 3.01 or higher) l FF3 (Extension) Class of Service (CPC-B Version 3.01 or higher) Considerations l Up to four Callback Requests can be sent to any one extension. l If you call the same extension a second time and the party answers, any Callback Requests you sent earlier will be cancelled. l If a Callback Request is sent to an extension for which Call Forwarding is set, the Callback Request will be automatically forwarded to the designated extension. 0 You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated. Off-Hook Voice Announce (OHVA) Des&p tion You can interrupt a busy extension when making an Intercom Call, then make an . ^ announcement that only the called party can hear using the Off-Hook Voice Announce (OHVA) feature. You can also transfer a held call to a busy extension after making the announcement using this feature. Operation To make an OHVA: 1. Lift the handset. 2. Dial the desired extension number. i If the extension is busy you will hear the busy tone. 3. Press “5.” 176