Panasonic Digital Business System Section 300 Installation Guide

							Section 700, Feature Operation 
Issue 1. July 6, 1993 System Features 
CPC-B, Version 4 
Considerations 
l If an external paging system has been connected to Paging Groups 00 - 07, 
paging can be done through the external speakers. Voice Paging can also be 
heard over the extensions in groups 00 - 07. 
l An extension can belong to more than one paging group. 
l A maximum of eight Paging Groups can be assigned to a system. 
l Additional pages cannot be sent when someone is paging group 00. In fact, 
if you page group 00 while other extensions are paging groups 0 1 - 07, the 
latter operations will be terminated, and “Page Overridden” will appear on 
your display. 
l Paging cannot be heard at busy extensions or at extensions for which the 
Do Not Disturb, Call Forwarding, or Absence Message feature is activated, 
l Paging can be answered from an idle extension by dialing the Meet-Me 
Answer code (“77”). 
l The Meet-Me Answer feature cannot be used at an extension that is off- 
hook at the time of the Paging Call, even if the extension’s status is later 
changed to onhook. 
l The Meet-Me Answer feature cannot be used with Paging Group 00. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 System Features 
CPC-B, Version 4 
Power Failure Transfer 
(All Versions) 
Des&p tion 
This feature provides telephone service to a limited number of SLTs during a power 
failure. The SLTs are connected to the CO via a Power Failure Unit (PFU). 
In the event of a power failure, the power failure stations have dial tone directly from 
the CO; system features and-restrictions do not apply. 
Hard ware Requirements 
l Power Failure Unit (VA-43703) 
l An SLT that will be connected to the PFU. 
Considerations 
l Up to four SLTs can be connected to one Power Failure Unit. 
l If a call is in progress through the PFU when the power is restored, the call 
will be disconnected. 
l For added protection against power outages, backup batteries can be 
installed in the DBS. Backup batteries provide full telephone service and 
system features to all DBS extensions for a limited amount of time. 
The backup batteries typically last up to 3C minutes. 
27  
						

							Section 700, Feature Operation 
Issue 1. July 6, 1993 System Features 
CPC-8, Version 4 
Station Class of Service 
(CPC-B Version 3.1 or higher) 
Description 
Eight station classes of service are available. Twenty system features can be allowed 
or denied for each class of service. Class of service “0” allows all features and is the 
default for all extensions. Attempts to access denied features will result in busy tone. 
The following features are available for each class of service: 
Table 1. Station Classes of Service 
I Feature IA ccess Code 
Dial Tone On/off 
Head/Hand Set Exchange 
I 
#50 
#51 
I 
Absence Message Set/Reset 1 7 1 
Call Forwarding Set/Reset 72 
Do-Not-Disturb Set/Reset 73 
1 Station Lockout 
1 Park Access I 75 
Park Pickup I 
1 76 
1 Meet-Me Answer 
UNA Pickup I 
1 78 
Direct Pickup 
1 Group Pickup 
Tone/Voice Mode I 1 (after dialing number) 
1 Message Waiting Set 
1 Busy Override 
1 Call Waiting 
off Hook Voice Announce I5 
1 
I CO Call Queuing 
SLT Transfer 
12 I 
18 
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							Section 700, Feature Operation 
Issue 
1. July 6, 1993 
Related Programming 
l FFI (System): Extension COS Set 
l FF3 (Extension): Class of Service System Features 
CPC-6, Version 4 
Station Hunting 
(All Versions) 
Station hunting allqws calls to be automatically transferred among a preselected group 
of phones. 1. ._ 
When a call terminates to a busy station in a hunt group, the call automatically 
transfers to another station within the group. If the second station is busy, the call 
automatically transfers to another member of the group. 
Several methods of station hunting are available. The CPC version determines which 
methods are available. 
Terminal and Circular Hunting 
(CPC-A; CPC-B Versions Prior to 2.0) 
Description 
CPC-A and CPC-B Versions prior to 2.0 provide terminal and circular hunt groups. 
Terminal Hunt Groups 
With terminal hunt groups, a call must ring at the first extension in the group in order 
for hunting to be invoke& 
If the first extension of the hunt group is busy, the call automatically transfers to the 
n&t extension in the group. If that extension is busy, the call continues to hunt through 
the group. The order in which the call hunts is determined by how the group is 
programmed. Up to eight extensions can be placed in the group, and calls will always 
hunt from member 1 to member 2 to member 3 and so on. 
If desired, another hunt group can be designated to receive calls should all the 
members of the original group be busy. 
29  
						

							Section 700, Feature Operation System Features 
issue 1. July 6, 1993 CPC-9, Version 4 
A pilot number may be designated as the first extension in a terminal hunt group. A 
pilot number is a fictitious station number that, when dialed, starts the hunting process 
through the group. In CPC-A and CPC-B Versions prior to 2.0, a pilot number can be 
provided by adding a resistor to an analog port. See “Hardware Requirements*’ for 
details. 
Circular Hunt Groups 
With circular hunting, hunting is initiated by calling any extension in the group. If the 
called extension is busy, the call will hunt through the next members of the group until 
the end of the hunt group is reached. If the call reaches the end of the group without 
reaching an idle extension, it will transfer back to the fist member of the group until 
one full circle is completed. 
If desired, another hunt group can be designated to receive calls should all the 
members of the original group be busy. 
Related Programming 
l FF4 (Ringing and Hunt Groups): Hunt Group Member Table 
l FF4 (Ringing and Hunt Group): Call Next Hunt Group 
l FF4 (Ringing and Hunt Groups): Terminal/Circular Hunt Groups 
l FF4 (Ringing and Hunt Groups): Ringing Assignments 
Hardware Requirements 
l A pilot number can be provided by installing a 2 watt 450 Ohm resistor on 
the analog port that will be dialed to initiate station hunting. The resistor is 
placed across the tip and ring of the designated analog port. 
The resistor will “busy” the port. When the busy pilot number is called, the 
call will hunt through the other stations in the group. 
Considerations 
l Eight Station Hunt Groups can be programmed; a single Hunt Group can 
contain up to eight extensions, including the pilot extension. 
l If all extensions in a group are busy and an alternate group has not been 
designated, CO calls will queue, and intercom calls will receive busy tone. 
l If the first extension within a hunt group activates an absence message, call 
forwarding, or DND, the hunt feature will not work. 
30  
						

							Section 700, Feature Operation 
Issue 1. July 6, 1993 System Features 
CPC-B, Version 4 
l If an extension other than the first extension activates an absence message, 
call forwarding, or DND, the hunt feature will skip that extension, and 
proceed to the next extension within the group. 
l The amount a time a call rings at a hunt group member before transferring 
to another hunt group member is determined by the Call Forward--No 
Answer Timer. 
l An SLT hunt group member that places a call on hold then replaces the 
handset will not receive additional hunt group calls until the held call is 
released. 
l An extension that is a member of a hunt group cannot be a member of 
another hunt group or a member of call coverage group. 
l The offhook signaling option should be removed from members in a hunt 
group. 
Station Hunting (WC-B Version 2.0 or higher) 
Beginning with CPC-B Version 2.0, three types of hunt groups are available: Terminal, 
Distributed, and Longest Idle. In addition, CPC-B Version 2.0 and higher also provide 
a software-defined pilot extension number. The software-defied pilot number 
eliminates the need for the 2 W 450 Ohm resister required for a pilot nurnber in CPC- 
A and CPC-B Versions prior to 2.0. 
CPC-B Versions 2.0 or higher also allow calls from busy hunt groups to overflow to a 
transfer extension. The transfer extension can be the pilot of another hunt group, the 
pilot (0) of the attendant group, or a single extension number. 
Terminal Hunt Groups 
When the Terminal method is set, a call to the pilot number will search hunt group 
members, repeatedly, until the Transfer Tier expires. If none of the members is free 
when the timer expires, the call can be transferred to the transfer extension. 
Distributed Hunt Groups 
When the Distributed method is used, calls are distributed through the pilot number 
based on which extension in the group received a call in the last search. The incoming 
call begins its search at the next available extension in the group, then continues, in 
sequence, repeatedly, until the Transfer Timer expires. If none of the members is free 
when the timer expires, the call can be transferred to the transfer extension. 
31  
						

							Section 700, Feature Operation System Features 
issue 1. July 6, 1993 CPC-B, Version 4 
. 
Longest Idle Hunt Groups 
With Longest Idle hunting, a call to the pilot number rings the extension in the group 
that has been available the longest. 
As with the other two methods, the search then continues through the Hunt Group until 
the Transfer Timer expires. If a member does not become available before the timer 
expires, the call can be transferred to the transfer extension. 
Related Programming 
l IF4 (Ringing and Hunt Groups): Hunt Group Search Method 
l PP4 (Ringing and Hunt Groups): Pilot Extension Number 
l IF4 (Ringing and Hunt Groups): Transfer Timer 
l PF4 (Ringing and Hunt Groups): Hunt Group Extension Number 
l IF4 (Ringing and Hunt Groups): Transfer Extension Number 
l FP4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for 
Hunt Group Pilot Numbers 
l FF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for 
Hunt Group Pilot Numbers 
l FP4 (Ringing and Hunt Groups): Central Office Day Ringing Assignment 
for Hunt Group Pilot Numbers 
l FF4 (Ringing and Hunt Groups): Central Offtce Night Ringing Assignment 
for Hunt Group Pilot Numbers . 
l FP4 (Ringing and Hunt Groups): Ringing Assignments 
l FPl (System): Hunt Group No Answer Timer (CPC-B Version 3.1 or 
higher) 
Considerations 
l Eight Station Hunt Groups can be programmed; a single Hunt Group can 
contain up to eight extensions, plus a pilot extension number. 
l The transfer destination of any Hunt Group can be set to: the pilot number 
of the next group, the pilot number (0) of .the Attendant Group, the pilot 
number of the same group, or a real extension. The transfer destination 
cannot be voice mail. 
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							Section 700, Feature Operation System Features 
Issue 1. July 6, 1993 WC-B, Version 4 
l A Transfer Timer adjusts the transfer time between hunt groups. The 
transfer time can be set from 0 to 32 seconds. If set to 0 seconds, CO calls 
will be queued at the hunt group until a member is available. Intercom calls 
will also queue. 
l Central office trunks can be set to terminate to different hunt group pilot 
numbers during day and night mode operation- 
* Beginning with CPC-B 3.1, the Hunt Group No Answer Timer determines 
how long a hunt group member rings before the call is transferred to the 
next hunt group member. In previous releases, this time was determined by 
the Call Forwarding--No Answer Timer. 
l Beginning with CPC-B Version 4.0, when a call comes to the pilot number 
of a hunt group, the call will hunt to a member that has call forwarding set, 
unless callforwarding is set to an outside number. In previous versions, 
hunting would skip an extension with call forwarding set. The following 
call types will hunt to a member that has call forwarding set: 
- Intercom calls 
- Transferred intercom calls 
- Incoming CO calls (including DID calls) 
- Transferred CO calls 
- DISA calls 
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							Section 700, Feature Operation System Features 
Issue 1. July 6, 1993 CPC-B, Version 4 
Station Message Detail Recording 
(SMDR) . 
(All Versions) 
Description 
Station Message Detail Recording (SMDR) provides detailed call records of outgoing 
calls. SMDR records can be output to a printer or an external call accounting system. 
Figure 1 shows the SMDR format for CPC-A and CPC-B Versions prior to 3.1. Figure 
2 shows the SMDR format for CPC-B Version 3.1 or higher. 
Figure 1. SMDR Format for CPC-A and CPC-B Versions Prior h 3.1 
0 1 2 3 a 5 6 7 
01234567890123456789012345678901234567S901234567~901234567~901234567~90 
1 2 3 4 5 6 7 8 
l&f DD EH:MM H:Mn.X C NZJ DDDDD-DDD-DDD-DDDD - NNN V 
l=Date 
MM=month 
DD=day 
2=Call start time 
HH=hour 
NN=minute 
3=Call duration 
H=hour (O-9) 
MW=minutes 
X=l/lOth of a minute (O-9) 
P=Call condition 
I=incoming 
I=DISA incoming 
O=DISA outgoing 
D=CalI longer than 10 hours S=Trunk number 
NN=numher (01-64) 
C=Dialed digits 
DD=digits O-9 or symbols l or# 
(See the Note following item 8.) 
I=Xxtension number or DISA number 
10-73, lOO-699=extensions 
#01-#~~=DISA numbers 
S=Account code 
A=digfts O-9 or symbols l or W 
Note: The l symbol appears as a 
greater-than sign (>) on the SMDR 
printout; the Ir symbol appears as a 
less-than sign (
						

							Section 700, Feature Operation 
Issue 1. July 6, 1993 
Figure 2. SMDR Formal for CPC-B Version 3.1 or higher 
System Features 
CPC-6, Version 4 
0 1 2 3 4 5 6 7 
0123456789012345678901234567~901234567~901234567~901234567~901234567~901234567 
1 2 3 4 5 6 7 8 9 
T MM/DD HH:Mn:SS HB:KM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAM VVVVV NN 
l=Call type 
s=Inbound DISA 
s=outbound DISA 
1=1ncoming 
o=outgoing 
T=Transfer (See Note 1.) 
N=DNIS 
D=DID 
P=Intercom calls 
2=Date 
MK=month 
DD=day 
3=Call start time 
HI&hours 
NN=minut es 
SS=seconds S=Extension number 
10-69, lOO-699=extensions 
CO number=DISA 
6=Dialed digits 
DD=digite O-9 or symbols l or# 
(See Note 2.) 
7=Account code 
A=O-9999999999 
&Verified account code 
or walking 
COS code 
VOOOO-V9999=verlfied account codes 
WOOOO-W9999=walking CO9 codes 
9=Trunk Number 
NN=number (01-64) 
O=call duration 
HH=hours 
HW=minutee 
SS=seconds 
Notes : 
1. Transferred calls include direct and group call pickups and conference calls. 
If a station call is transferred to an outside number, an SMDR record is 
also created for the station that is transferred. 
2. The l symbol appears as a greater-than sign (>) on the SWDR printout; 
the # symbol appears as 
a less-than sign (