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Panasonic Digital Business System Section 300 Installation Guide
Panasonic Digital Business System Section 300 Installation Guide
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Sectiori 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 To answer the callback ring: 1. Pick up the handset when you hear the callback ring. l “Camp-on Call” will appear on the display. l The EXT LED will flash. l The system will automatically dial the called extension. 2. Speak when your call is answered. Related Programming l FF3 (Extension): Call Waiting Notification Tone/OHVA Considerations l The callback ring must be answered within sixteen seconds or it will be canceled. l A Camp-on request will only be accepted affer Call Waiting status. l The callback ring cannot be accepted by a station that has Call Forwarding activated. l An extension can only have one call camped-on at a time. For example, if Extension 152 camps-on to Extension 153, another extension cannot camp- on to 153, as long as 152 is camped-on. l An extension that has initiated ‘a camp-on cannot receive a camp-on. For instance, if Extension 200 has camped-on to Extension 300, another extension cannot camp-on to 200. 97
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-8, Version 4 CO Line Key Trunk Access (All Versions) Description You can access an outside line by pressing a CO line key. Operation 1. Press an unlit line key. l You will hear the outside dial tone. l The line LED will light green. l “CO TALK Wl” will appear on the display if you are using CO Line 1. 2. Dial the telephone number. The dialed number will appear on the display. 3. Pick up the handset and speak when the call is answered. 4. Replace the handset. 0 The line LED will change from green to red and then go off. l The time and date will reappear on the display. Related Programming l FFl (System): SMDR Display Start Timer for Central Office Calls l FF5 (FF Keys): FF Key Assignments for Extensions 98
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Considerations l The duration of a call is shown on the display while the call is in progress. l In CPC-A and CPC-B Versions prior to 3.1, the SMDR Display Start Timer can be set to start after 16 seconds or 30 seconds after the last digit of the telephone number is dialed. In CPC-B Version 3.0 1 or higher, the timer can be set to start at 5, 16, or 30 seconds. Conference Calls (All Versions) Des&p tion Conference Calls allow an extension user to add a party to an existing conversation. Extension users can create the following types of Conference Calls: l One outside Line and two extensions * Two outside lines and one extension l One outside line and three extensions l Two outside lines and two extensions l Three extensions l Four extensions. Operation To establish a Conference Call: 1. Press HOLD or the line key of your current call to place it on hold. The extension number, outside line number, or name of the party on hold will appear on the display. 2. Press an unlit line key or dial the number of the extension you wish to add to the call. l The line LED will light green. 99
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 l You will hear the outside dial tone from the handset. l “CO TALK #+O 1” will appear on the display if you chose CO line 1. 3. If you pressed an unlit line key in step 2, dial the number of the party you wish to add to the call. The number will appear on the display. 4. Press the CONF key when your call is answered. If you are now conducting a three-way Conference call involving outside line 2, CO 1, and CO 2, “CONF ##O 1#02” will appear on the display. 5. Repeat steps 1 - 4 to add a fourth party to a three-party Conference Call. To add an extension to an outside call: 1. Press the CONF key during the outside call. 2. The party at the extension who wishes to join the call must pick up the handset. f- 3. The party joining the call must press the line key of the callin progress. (The line key LED will be lit red.) Steps 2 and 3 must be completed within five seconds of each other. 4. Pick up the handset. The three parties will now be able to speak to one another. 5. Repeat steps 1 - 4 to add another extension to a three-party Conference Call. Considerations l The SCC-A card provides 3 four-party conference circuits. The SCC-B provides 8 four-party conference circuits l Press FLASH or hang up to exit a Conference Call. l The Call Hold feature cannot be used during a four-party Conference Call. 100
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Dial “0” for Attendant (All Versions) Description The Attendant can be called from any extension by simply pressing “0.” If multiple attendants are assigned, a dial “0” call will go to Attendant “1” first. If attendant “1” is busy, the call will then go to Attendant “2.” The call will continue to transfer to the next attendant in the attendant group if necessary. With CPC-A and CPC-B Version 1.0, a maximum of two attendants can be assigned. Beginning with CPC-B Version 2.0, up to four attendants can be assigned. Operation 1. 2. Pick up the handset or press ON/OFF. You will hear intercom dial tone. Press “0.” l “Talk-EXT 100” will appear on the display if your extension is set for Voice Calling. l “Call-EXT 100” will appear on the display if your extension is set for Tone Calling. . Related Programming l FFl (System): Second Attendant Position l FFl (System): Third Attendant Position l FFl (System): Fourth Attendant Position l FFl (System): Attendant Transfer Extension Position l FF6 (Names and Messages): Extension Name Considerations l If the Attendant‘s name has been stored, the name will appear on the display instead of the extension number. 101
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Direct Trunk Access (All Versions) Description Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation 1. Press the ON/OFF key: l You will hear intercom dial tone from the speaker. l The ON/OFF LED will light. 2. Dial “88,” then enter the desired line number (01 - 64). l You will hear the outside dial tone from the speaker. l “CO TALK #O5” will appear on the display if you chose line 5. 3. Dial the telephone number. The number will appear on the display. 4. Pick up the handset and speak when your call is answered. 5. Replace the handset. Considerations , I l You cannot use the Direct Trunk Access feature if you are holding a call that does not appear on a CO line key. 102
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Do-Not-Disturb (DND) (All Versions) Description An extension can be made unavailable by activating Do-Not-Disturb @ND). When DND is activated at an extension, calls to that extension receive busy tone. Operation To activate DND: 1. Press the ON/OFF key: l You will hear intercom dial tone from the speaker. 4 The ON/OFF LED will light. 2. Dial “73.” l The DND/CF LED will light. l “DND Set” will appear on the display. 3. Press the ON/ OFF key. The ON/OFF LED will light. To cancel DND: 1. Press the ON/OFF key: l You will hear intercom dial tone from the speaker. l The ON/OFF LED will light. 2. Dial “73.” l The DND/CF LED will light. l “DND Canceled” will appear on the display. 103
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-6, Version 4 3. Press the ON/ OFF key. The ON/OFF LED will go off. Related Programming l FFl (System): Extension Class of Service (CPC-B Version 4.0 or higher) l FF3 (Extension): Class of Service (CPC-B Version 4.0 or higher) Considerations l Callback Queuing will ring an extension in DND. l A Private Line will ring an extension in DND. l Setting DND automatically cancels the Call Forwarding and Absence Message features. l With CPC-A and CPC-B Version 1, DND is not available for Attendant Phones. Beginning with CPC-B Version 2.0, Attendant Phones can activate DND. f l The Attendant can activate or cancel this feature on an extension using FF key LEDs on a DSS console. l The DND feature cannot be activated from an extension selected to receive call forwarding. 104
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 EM/24 Console (All Versions) Description Connecting an EM/24 console to your extension increases the number of FF keys by twenty-four. By assigning extensions to its FF keys, you can use an EM/24 console as a BLF (Busy Lamp Field). ‘. .. A- Related Programming l FF3 (Extension): Terminal Type l FF3 (Extension): EM/24 Port Assignment Considerations l An EM/24 console can be connected to any key phone. Flexible Function (FF) Keys (All Versions) Description You can assign frequently used functions to programmable keys on key phones, DSS consoles, and EM/24 consoles. All keys not already assigned as line or Speed Dialing keys are available for programming. Up to twelve dial keys or six digits can be stored in an FF key. (The LED of the FF key will not light when digits are stored in the key.) You can also store the PROG, CONF, AUTO, REDIAL (for redialing only, not for inserting a pause), and FLASH features. Also, you can assign Call Forwarding-External and either a Personal Speed Dial code or a System Speed Dial code to an FF key. Or you can assign a pilot extension number as a Call Forwarding destination by storing both Call Forwarding and the pilot extension number (0, 10 - 69, or 100 - 699) in an FF key. 105
Section 700, Feature Operation Issue 1. July 6,1993 Key Telephone Features CPC-6, Version 4 i ‘,, . Operation To assign pre-programmed codes to an FF key: 1. Press the ON/OFF key: l You will hear intercom dial tone from the speaker, l The ON/OFF LED will light. 2. Press the PROG key. “F’ will appear on the display. 3. Press the FF key to be programmed. “Enter Code” will appear on the display. 4. Enter the code to be programmed (see Table 9). The code programmed will appear on the display. 5. Press the HOLD key. “Code Stored” will appear on the display. 6. Repeat steps 2 - 5 to program additional keys. 7. Press the ON/OFF key. The ON/OFF LED will go off. To assign digits to an FF key: 1. Press the ON/OFF key. 2. Press the PROG key. 3. Press the FF key to be programmed. “Enter Code” will appear on the display. 4. Press the PROG key. 106