Panasonic Digital Business System Section 300 Installation Guide

							Section 700, Feature Operation SLT Features 
Issue 1. July 6, 1993 CPC-B, Version 4 
To Cancel an Absence Message 
1. Lift the handset. 
2. Dial “7 1.” 
3. Replace the handset. 
Related Programming 
l FFl (System): Extension Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
l FF6 (Names and Messages): Absence Message 
Considerations 
l Calling parties without a display get a busy signal, rather than the Absence 
Message. 
l If a message code number that has not been programmed when a message 
is selected, “Absence,” followed by the code number, will appear on the 
caller’s display. 
l Absence Message return times can be input as shown in Table 17: 
. 
Table 17. Example Return Times for Absence Messages 
1 No input 
1 Rem-n 1 
I Return 9:OO 
I 
11 
I 
1 Return 11:OO 
1 615 1 Retum6:15 I 
1035 Return lo:35 
Four-digit numbers can also be input (OOOfl - 9999 = Hours & Minutes or 
Month & Date). 
l Setting an Absence Message cancels DND and Call Forwarding features. 
l When an Absence Message is set on a DID station, incoming DID calls are 
routed according to the ringing assignment programmed for 
the incoming 
tWlk. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 SLT Features 
CPC-f3, Version 4 
Busy Override 
(All Versions) 
Description 
Extensions in the same Paging Group (l-7) can break into one another’s outside calls 
or Intercom Calls to relay urgent information or to create three-party Conference 
CalIS. 
Operation 
Press “4” when you hear the busy tone. 
l An alert tone will sound at both phones (system programming required). 
Related Programming 
l FFl (System): Alert Tone for Busy Override and Offhook Voice Announce 
l FFI (System): Extension Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Busy Override Send 
l FF3 (Extension): Busy Override Receive 
l FF3 (Extension): Extension Paging Groups 
Considerations 
l You cannot break in on three-party conference calls. 
l The default for the override alert tone is “off.” If the override alert tone is 
enabled, the tone will be sent to both parties when a call is overridden. 
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							Section 700, Feature Operation SLT Features 
Issue 1. July 6, 1993 CPC-B, Version 4 
Call Forwarding 
(All Versions) 
Call Forwarding allows users to send their calls to another extension, an outside line, 
or voice mail. All versions of the DBS provide call forwarding. However, some call 
forwarding enhancements are not available with earlier versions. The following table 
shows the call forwarding features available with each release. 
Table. 18. DBS Call Forwarding features 
Feature Availability 
Call Forwarding--All Calls All versions 
Call Forwarding--No Answer CPC-A Version 3.1 or higher 
CPC-B Version 2.0 or higher 
Call Forwarding--Busy All versions 
Call Forwarding--Busy/No Answer All versions 
Call Forwarding--External All versions 
Permanent Call Forwarding CPC-B Version 3.1 or higher 
Call Forwarding-All Calls. When the Call Forwarding--All Calls feature is 
activated, all incoming calls to an extension are forwarded immediately. 
_- 
Call Forwarding-No Answer. When Call Forwarding--No Answer is activated, an 
unanswered call will ring until the Call Forward No Answer timer expires. When the 
timer expires, the unanswered call will be forwarded. 
Call Forwarding-Busy. When Call Forwarding--Busy is activated, all incoming 
calls to a busy extension will be forwarded to a designated extension. 
Call Forwarding-Busy/No Answer. When Call Forwarding--Busy/No Answer 
feature is activated, all incoming calls to an extension that is off-hook or does not 
answer will be forwarded to a designated extension. Similarly, if the extension is busy, 
the calls will be forwarded to the designated extension. 
Call Forwarding-External. When Call Forwarding-External is activated, all 
incoming 
intercom calls to an extension will be forwarded to an outside number. In 
order to forward to an outside number, the number must first be entered as a system or 
personal speed dial number. 
Any speed dial~number (00-99) can be used to store an outside number for call 
forwarding. (00-89 are system speed dial numbers; 90 - 99 are personal speed dial 
numbers.) 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 SLT Features 
CPC-B, Version 4 
Permanent Call Forwarding. Permanent call forwarding is assigned through 
system programming, rather than by the user. Permanent call forwarding is normally 
used to forward calls to a voice mail system. 
An extension user can invoke other forms of call forwarding (no answer, busy, all 
calls) to temporarily override the permanent call forwarding destination. 
Permanent call forwarding can be used with busy, no answer, or busy/no answer. 
Operation 
To activate Call Forwarding: 
1. Lift the handset. 
l You will hear intercom dial tone from the speaker. 
2. Dial “72.” 
3. Dial the appropriate call forwarding code. 
(Busy/no answer 1 1 1 
4. If you’re forwarding to an internal number, enter the number of the extension 
you want to receive your calls. If you’re forwarding to an outside number, 
dial “0” plus the appropriate speed dial number. 
Note: To forward to an outside number, you must have already programmed 
the number into personal or system speed dialing. With CPC-A or CPC-B 
Versions prior to 2.0, you can only forward to an outside number that is 
programmed into personal speed dial number 99. Beginning with CPC-B, 
you can forward to any speed dial number (system or personal). 
5. Replace the handset. 
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							Section 700, Feature Operation SLT Features 
issue 1. July 6, 1993 CPC-6, Version 4 
To cancel Call Forwarding 
1. Lift the handset. 
2. Dial “72.” 
. . .- 3. Replace the handset. 
Related Programming 
l FFl (System): Call Forward No Answer Tier 
l FFl (System): Extension Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Permanent call Forward Type (CPC-B Version 3.1 or 
higher) 
l FF3 (Extension): Permanent Call Forward Extension (CPC-B Version 3.1 
or higher) 
l FFlO (System and Personal Speed Dial): System Speed Dial Numbers 
l FFlO (System and Personal Speed Dial): Personal Sped Dial Numbers 
Considerations 
l With CPC-A and CPC-B Versions prior to 2.0, calls cannot be forwarded to 
an extension that already has call forwarding activated. In other words, 
phone “A” could only forward to phone “B” if phone “B” was not 
forwarded. 
Beginning with CPC-B Version 2.0, calls can be forwarded to extensions 
that have call forwarding activated. For example, phone “A” can be 
forwarded to phone “B,” even if phone “B” is forwarded to voice mail. 
l Calls can be forwarded to extensions that have call forwarding activated. 
For example, phone “A” can be forwarded to phone “B,” even if phone “B” 
is forwarded to voice mail. 
l DND and Absence Messages cancel Call Forwarding. 
l Voice calls do not forward when Call Forwarding--No Answer is used. 
l Extensions for which Call Forwarding-External has been set cannot: 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 SLT Features 
CPC-B, Version 4 
- 
Be in the middle of an outside call when the feature is activated. . 
- Have a toll restriction setting that prohibits outside calls. 
l Calls can be forwarded to a third-party voice mail (a system other than the 
DBS Voice Mail) by using the “Call Forward ID Code” described on page 
10. 
Call Hold 
(All Versions) 
Description 
Call Hold provides either exclusive or system hold, depending on system 
programming. With Exclusive Hold, only the station that held the call can retrieve it. 
With System Hold, another station can retrieve the call. 
Operation 
To piace a call on Hold: 
Flash the switchhook. 
To 
release the call: 
Flash the switchhook again. 
Related Programming 
l FFl (System): Non-appearance CO Line Hold 
l FFl (System): Extension Hold Recall Trmer 
l FFl (System): SLT Onhook Flash Timer 
Considerations 
0 A held call will recall if it is not retrieved before the Hold Recall Timer 
expires. 
f - 
l If there is no response to the Hold Recall, the call will transfer to the 
Attendant Phone. However, no tone will sound at an Attendant Phone if 
Night Mode is activated. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 SLT Features 
CPC-8, Version 4 
l If you flash the switchhook during a conference call, the flash will be 
ignored. 
l If your system is set to onhook transfer and you have placed an outside call 
on hold, and then you make an intercom call, you must make sure the other 
extension hangs up before you do. If you hang up before the other 
extension, 
the held outside line will be transferred to that extension. 
l The DBS can provide music-on-hold to callers placed on hold. See “Music- 
On-Hold” (page 2 1) for more information. 
Call Park 
(All Versions) 
Description 
You can use the Call Park function to transfer a call, even if you cannot locate the 
intended recipient of the call. Simply park the call, then page the person to whom you 
would like to transfer the call. That person can answer the call from any extension by 
dialing the number of the extension that parked the call. 
Operation 
To park a call: 
1. Flash the switchhook. 
2. Dial “75.” , 
To retrieve a parked call: 
1. Lift the handset. 
You will hear intercom dial tone from the handset. 
2. Dial “76.” 
3. Dial the number of the extension that parked the call. 
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							Section 700, Feature Operation 
issue 1. July 6, 1993 SLT Features 
CPC-B, Version 4 
Related Programming 
l FFl (System): Park Recall Timer 
Considerations 
l The parked call will recall if it is not retrieved before the Recall Xmer 
expires. If this happens, the user that parked the call can retrieve it by 
simply picking up the handset. If no one retrieves the call after the Park 
Recall Timer expires, the call will revert to the attendant. 
l You cannot park more than one outside line at a time. 
l The Park Recall Timer is similar to the Recall Timer, except that when the 
Park Recall Timer is set for “0” a call is recalled automatically in three 
minutes. 
Call Pickup 
(All Versions) 
SLTs can use both directed and group call pickup. 
Direct Call Pickup 
Description 
A call to any extension can be answered from any other extension using the Direct 
Call Pickup feature. 
Operation 
1. Lift the handset. 
2. Dial “79.” 
3. Enter the number of the ringing extension. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 SLT Features 
CPC-8, Version 4 
f . Related Programming 
l FFl (System): Extension Class of Service (CPC-B 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
Considerations 
l If more than one caller is attempting to reach the ringing extension, the 
Direct Call Pickup feature will answer the call that arrived first. 
Once the call has been picked up, other extensions that attempt to pick up 
the call receive busy tone. 
l You can answer incoming calls, intercom calls (both tone and voice), call 
waiting, paging, transferred calls, or recalls using the Direct Call Pickup 
feature. You cannot answer callbacks with this feature. 
Group Call Pickup 
c ’ Description 
Using the Group Call Pickup feature, you can answer calls to other extensions within 
your Paging Group (01-07) without entering the number of the extension that is 
ringing. 
Operation 
1. Lift the handset. 
2. Dial “70.” 
Related Programming 
l FFl (System): Extension Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Extension Page Group 
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							Section 700, Feature Operation 
Issue 1_ July 6, 1993 SLT Features 
CPC-B, Version 4 
Considerations 
l If more than one call is arriving at the Paging Group, the Group Call Pickup 
feature will answer the call to the lowest port number first. 
l If the called extension belongs to more than one Paging Group, the Group 
Call Pickup Feature will answer the call to the lowest numbered Paging 
Group first. 
l You can answer incoming calls, Intercom Tone Calling, or Intercom Voice 
Calling using the Group Call Pickup feature. You cannot answer Paging or 
Callback with this feature. 
Call Transfer 
(All Versions) 
The DBS provides two call transfer methods: blind transfer and screened transfer. 
With CPC-A and CPC-B Versions prior to 2.0, SLTs can only transfer trunk calls. 
Beginning with CPC-B Version 2.0, SLTs can transfer trunk and intercom calls. 
Blind Transfer 
Description 
Blind transfer allows the transfer of a call directly to an extension, without waiting for 
the called extension to answer. 
Operation 
1. Flash the switchhook to place the call on hold. 
2. Dial the extension number to which the call is to be transferred. 
3. Replace the handset before the other party answers. 
l You can also replace the handset after the third party answers. 
l The third party need only pick up the handset to speak to the outside line. 
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