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Panasonic Digital Business System Section 300 Installation Guide
Panasonic Digital Business System Section 300 Installation Guide
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Table of Contents System Features Account Codes.. .......................................................................................................................... 2 Non-Verified Account Codes ................................................................................................. 2 Verified Account Codes .......................................................................................................... 4 Auto Day Mode .......................................................................................................................... 6 Auto Set Relocation :-. .................................................................................................................... 7 Background Music.. .................................................................................................................... 9 Call Forward ID Code for Voice Mail.. .................................................................................... 10 Centrex/PBX Compatibility ...................................................................................................... 12 Direct Inward Dialing (DID) .................................................................................................... 13 Direct Inward System Access (DISA) ...................................................................................... 14 Distinctive Ringing c-16 . ................................................................................................................... Door Phone ............................................................................................................................... 17 DP to DTMF Signal Conversion .............................................................................................. 18 Independent Timers .................................................................................................................. 19 Least Cost Routing (LCR) ........................................................................................................ 20 Music-on-Hold .......................................................................................................................... 21 Night Service ............................................................................................................................ 22 Off-Premises Extension ............................................................................................................ 24 Paging ....................................................................................................................................... 25 Power Failure Transfer ............................................................................................................. 27 Station Class of Service ............................................................................................................ 28 Station Hunting ......................................................................................................................... 29 Terminal and Circular Hunting ............................................................................................. 29 Station Hunting (CPC-B Version 2.0 or higher) ................................................................... 3 1 Station Message Detail Recording (SMDR). ............................................................................ 34 Tl Interface.. ............................................................................................................................. 36 Toll Restriction ......................................................................................................................... 38 Trunk Name Assignment.. ........................................................................................................ 41 Trunk Queuing .......................................................................................................................... 42 Universal Night Answer ........................................................................................................... 43 Voice Mail Ringing .................................................................................................................. 45 Waking TRS Class of Service ...................................................................... Z.. ........................ 45
Attendant Features Attendant Assignment of Speed Dialing .................................................................................. 50 Attendant Busy Override .......................................................................................................... 5 1 Attendant Call Park ................................................................................................................... 52 Attendant Control of Absence Messages, Call Foiwarding, and DND .................................... 54 Attendant-Controlled Text Assignment.. .................................................................................. 55 Attendant Groups.. .................................................................................................................... 58 Dial Tone Disable ..................................................................................................................... 59 DS972.. .................................................................................................................................... 60 Headset Operation ..................................................................................................................... 62 Station Lockout Code Assignment.. ......................................................................................... 63 System Time and Date Control ................................................................................................. 64 Traffic Measurement ................................................................................................................. 66 Walking COS Confutation ..................................................................................................... 68 Key Telephone Features Absence Message.. .................................................................................................................... 70 Busy Override ........................................................................................................................... 73 Call Coverage Groups ............................................................................................................... 74 Call Forwarding ........................................................................................................................ 76 Call Hold ................................................................................................................................... 80 Exclusive Hold.. .................................................................................................................... 80 System Hold .......................................................................................................................... 81 CallPark ................................................................................................................................... 83 . Call Pickup ................................................................................................................................ 85 Direct Call Pickup.. ............................... . ................................................................................ 85 Group Call Pickup ................................................................................................................ 86 Call Transfer ............................................................................................................................. 88 Blind Transfer ....................................................................................................................... 88 Screened Transfer ................................................................................................................. 90 Call Waiting .............................................................................................................................. 92 Call Waiting/OHVA Text Reply .............................................................................................. 95 Camp-on .................................................................................................................................... 96 CO Line Key Trunk Access ...................................................................................................... 98 Conference Calls ....................................................................................................................... 99 Dial “0” for Attendant.. ........................................................................................................... 10 1 Direct Trunk Access ............................................................................................................... 102 iv
Do-Not-Disturb (DND) ............................................................................................................ 103 EM/24 Console ....................................................................................................................... 105 Flexible Function (FF) Keys.. ................................................................................................. 105 , Handsfree Answerback ........................................................................................................... 111 Intercom Calling ..................................................................................................................... 112 Last Number Redial ................................................................................................................ 115 Line Appearances ................................................................................................................... 1 16 Extension Line (EL) Appearances ...................................................................................... 116 Direct Line (DL) Appearances.. .......................................................................................... 118 Multi-CO (MCO) Appearances .......................................................................................... 119 Multi-Line (ML) Appearances.. .......................................................................................... 120 ML/MC0 Separation .............................................................................................................. 122 Meet-Me Answer .................................................................................................................... 123 Message Waiting/Callback Request ....................................................................................... 124 Off-Hook Voice Announce (OHVA). ..................................................................................... 127 One-Touch Keys ..................................................................................................................... 129 Onhook Dialing ....................................................................................................................... 133 Pooled Trunk Access .............................................................................................................. 134 Prime Line Preference ............................................................................................................ 136 Private Line ............................................................................................................................. 137 Reminder Call ......................................................................................................................... 139 Saved Number Redial ............................................................................................................. 140 Speed Dialing .......................................................................................................................... 142 Personal Speed Dialing.. ..................................................................................................... 142 System Speed Dial .............................................................................................................. 146 Station Lockout ....................................................................................................................... 148 Trunk-to-Trunk Transfer.. ............................................................ .; . ..I.. ................................... 149 DSLT Features Absence Message .................................................................................................................... 152 Busy Override ......................................................................................................................... 154 Call Forwarding ...................................................................................................................... 155 Call Hold.. ............................................................................................................................... 158 Call Park ................................................................................................................................. 159 Call Pickup .............................................................................................................................. 160 Direct Call Pickup ............................................................................................................... 160 Group Call Pickup .............................................................................................................. .16 1 V
Call Transfer ........................................................................................................................... 162 Blind Transfer ..................................................................................................................... 162 Screened Transfer ............................................................................................................... 163 Call Waiting ............................................................................................................................ 165 Camp-on .................................................................................................................................. 167 Conference Calls ..................................................................................................................... 168 Dial “0” for Attendant.. ........................................................................................................... 169 Direct Trunk Access ............................................................................................................... 170 Do-Not-Disturb (DND) ........................................................................................................... 171 Intercom Calling ....................................................................................................................... 172 Last Number Redial ................................................................................................................ 173 Meet-Me Answer .................................................................................................................... 174 Message Waiting/Callback Request ....................................................................................... 175 Off-Hook Voice Announce (OHVA) ...................................................................................... 176 Onhook Dialing ....................................................................................................................... 178 Pooled Trunk Access .............................................................................................................. 179 Reminder Call ......................................................................................................................... 180 Saved Number Redial ............................................................................................................. 18 1 Speed Dialing.. ........................................................................................................................ 182 Personal Speed Dialing ....................................................................................................... 182 System Speed Dial .............................................................................................................. 184 SLT Features Absence Message.. .................................................................................................................. 186 Busy Override ......................................................................................................................... 1.88 CaIl Forwarding ...................................................................................................................... 189 Call Hold.. ............................................................................................................................... 192 Call Park ................................................................................................................................. 193 Call Pickup.. ............................................................................................................................ 194 Direct Call Pickup.. ............................................................................................................. 194 Group Call Pickup .............................................................................................................. 195 Call Transfer ........................................................................................................................... 196 Blind Transfer ..................................................................................................................... 196 Screened Transfer ............................................................................................................... 198 Call waiting ............................................................................................................................ 200 Camp-on .................................................................................................................................. 202 Conference CalIs.. .................................................................................................................... 203 Dial “0” for Attendant.. ........................................................................................................... 205 Direct Trunk Access ............................................................................................................... 206 vi
Do-Not-Disturb (DND). .......................................................................................................... ,206 Intercom Calling ..................................................................................................................... 208 Last Number Redial ................................................................................................................ 209 Meet-Me Answer .................................................................................................................... 210 Message Waiting/Callback Request ....................................................................................... 211 Off-Hook Voice Announce (OHVA). ..................................................................................... 212 Pooled Trunk Access .............................................................................................................. 214 Speed Dialing .......................................................................................................................... 215 Personal Speed Dialing.. ..................................................................................................... 2 15 System Speed Dial .............................................................................................................. 215 vii
Section 700, Feature Operation Issue 1. July 6, 1993 System Features CPC-B, Version 4 Chapter 1. System Features This chapter contains detailed descriptions of DBS System Features. System Features are either available on a system-wide basis or aid in the overall administration of the DBS.
Section 700, Feature Operation Issue 1. July 6, 1993 System Features CPC-B. Version 4 Account Codes You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is then printed for each account in the SMDR record. Non-Verified Account Codes (CPC-A and CPC-B Versions Prior to 3.1) Description In CPC-A and CPC-B Versions prior to 3.1, account codes are not verified. Non- verified account codes can beforced or voluntary, depending on extension programming. With voluntary account codes, the user is not forced to enter an account code before making a call. With forced account codes, the user must enter an account code before accessing an outside line. Non-verified account codes can be assigned to incoming and outgoing calls. To assign an account code to an outgoing call, the user enters the account code before making the call or during the call. To assign an account code to an incoming call, the user enters the account code during the call. To enter an Account Code before dialing: 1. Press the ON/OFF key. l You will hear the intercom dial tone from the speaker. l The ON/OFF LED will light. 2. Press the AUTO key, then press “#.” l “Enter Account #,’ will appear on the display. l If you are using a Single Line Telephone (SLT), dial “#7.” 3. Enter the Account Code (up to 10 digits). 4. Press 2.” 0 “Entered Account w” will appear on the display. 2
Section 700, Feature Operation Issue 1. July 6, 1993 System Features CPC-B, Version 4 5. Press a vacant CO key or dial a trunk access code. 6. Dial the telephone number. To enter an Account Code during an outside call: 1. Press the AUTO key. 2. Press ‘Y#.” “Enter Account #I” will appear on the display. 3. Enter the Account Code (up to 10 digits). l The Account Cede entered will appear on the display. 4. Press “#.” Hardware Requirements l An SMDR printer or external call accounting system is required to collect account code records. Related Programming l FF3 (Extension): Forced Account Codes Considerations l SLTs cannot assign account codes during a call. 3
Section 700, Feature Operation Issue 1. July 6, 1993 System Features CPC-6, Version 4 I Verified Account Codes (CPC-B, Version 3.1 or higher) Description Extensions with the Verified Account Codes feature enabled are restricted from making outside calls without fist entering a valid Account Code. After a valid Account Code is entered, the Toll Restriction Service (TRS) type assigned to the code is substituted for the extension TRS type, thus temporarily allowing calls based on the new TRS type. Extensions with the Verified Account Codes feature disabled can place outside calls based on the TRS type assigned to the extension. If a user wishes to place a call that would normally be restricted at the extension, a valid Verified Account Code can be entered to upgrade the TRS type assigned to the extension. Operation 1. Pick up the handset. You will hear the intercom dial tone from the handset. 2. Dial “# 11.” 3. Enter the four-digit Account Code. 4. Press “#.” You will hear intercom dial tone. 5. Press an available CO key or dial a trunk access code. You will hear outside dial tone. 6. Dial the telephone number. The Verified Account Code TRS type will remain in effect until the call is completed. 4
Section 700, Feature Operation Issue 1. July 6, 1993 System Features CPC-B, Version 4 Related Programming l FFl (System): Verified Forced Account Codes l FFl (System): Toll Restriction for Verified Forced Account Codes l FF3 (Extension): Verified Forced Account Codes l FF7 (TRS): Toll Restriction Settings Hardware Requirements l An SMDR printer or external call accounting system is required to collect account code records. Considerations l Verified account codes are for outgoing calls only. l The maximum number of verified account codes is 100. l Each verifkd account code must consist of 4 digits. l “0000” cannot be used for a verified account code. l Verified account codes do not override station lockout. * Verifkd account codes do not override Least Cost Routing (LCR) settings. l With CPC-B Version 3.1 or higher, non-verified account codes can be used. However, they can only be used on a voluntary basis. Forced non-verified account codes are not available with CPC-B 3.1 or higher.