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Panasonic Digital Business System Section 300 Installation Guide
Panasonic Digital Business System Section 300 Installation Guide
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Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Operation To assign an EL key: 1. Press the PROG key. 2. Press the FF key you want to assign the EL appearance to. 3. Dial the extension number. To make an intercom call using the EL key: Press the idle EL key. To pick up a call on an EL key: Press the flashing EL key. Related Programming l FFl (System): Extension (BLF) Delayed Ring l FF4 (Ringing and Hunt Groups): Extension Ring Assignment l FF5 (FF Keys): FF Key Assignments for Extensions Considerations l Ringing assignments for EL keys are assigned through system programming. l If several calls arrive at an Extension Line key, the calls are queued and will ring on a fist-in, first-out basis. 117
Section 700, Feature Operation Key Telephone Features issue 1. July 6, 1993 CPC-B, Version 4 Direct Line (DL) Appearances (CPC-B Version 2.0 or higher) Description Direct Line keys can be assigned to any one of sixty-four CO lines for making and receiving outside line calls. Direct Line keys have priority over Multi-Line keys for outgoing and incoming outside line calls. The LED for a Direct Line key will flash green on an incoming call if the CO line is set to ring. It will flash red if the CO line is not set to ring. If another extension answers the call, the LED on the telephone will light red. Operation Operation To originate a trunk call . . . Action Press an idle DL key. The key blinks (green) as the call is made. To place a call on Exclusive Trunk Hold (page 96) . . . Press the DL key. To place a call on System Trunk Hold (page 8 1) . . . Press the HOLD key. To transfer a call . . . Press HOLD, dial the destination exten- sion, then press PROG. Related Programming l FFl (System): Least Cost Routing l FF2 (Trunks): Trunk Group Assignment l FF3 (Extension): Forced LCR l FF5 (Keys): FF Key Assignment * FF8 (LCR) LCR Setting 118
Section 700, Feature Operation Key Telephone Features Issue 1. July 6, 1993 CPC-B, Version 4 Multi-CO (MCO) Appearances (All Versions) Description You can make and receive CO line calls using a Multi-CO (MCO) key. Each extension can have up to three MC0 keys. The Attendant can have up to 12 MC0 keys. An MC0 key can be assigned to any of the pooled trunk groups. See “Pooled Trunk Access” on page 134 for more information. See “ML/MC0 Separation” (page 120) for information on assigning both ML and MC0 keys to the same system (CPC-B Version 4 or higher). Operation Operation To originate a trunk call . . . Action Piess an idle MC0 key. The key blinks (green) as the call is made. To place a call on Exclusive Trunk Hold (page 96) . . . Press the MC0 key. i ? To place a call on System Trunk Hold (page 81) . . . To transfer a call . . . Press the HOLD key. Press HOLD, dial the destination exten- sion, then press PROG. Related Programming l FFl (System): Least Cost Routing l FF2 (Trunks): Trunk Group Assignment l FF3 (Extension): Forced LCR l FF5 (Keys): FF Key Assignment l FF8 (LCR) LCR Setting 119
Section 700, Feature Operation Key Telephone Features Issue 1. July 6, 1993 CPC-B, Version 4 I Considerations . When all trunks in a group are busy, the corresponding MC0 key lights red. l If LCR is enabled, MC0 keys can be assigned for trunk group 89. However, the FF keys will not light. l Press the MC0 key that flashes red to answer an outside call. l There are seven groups of outside lines: 9 and 81 - 86. Multi-Line (ML) Appearances (CPC-B Version 2.0 or higher) Description You can make and receive both CO line calls and Intercom Calls using a Multi-Line (ML) key. Each extension can have up to three Multi-Line keys. The Attendant can have up to 12 Multi-Line keys. See “ML/MC0 Separation” (page 122) for information on assigning both ML and MC0 keys to the same system (CPC-B Version 4 or higher). Operation Operation To originate an intercom or trunk call . . . ACtiO?l Press an idle MC0 key. The key blinks (Been) as the call is made. 1 To place a call on Exclusive Hold (page 96) . . . 1 Press the MC0 key. I 1 To place a call on System Hold (page 81) . . . 1 Press the HOLD key. To transfer a call . . . Press HOLD, dial the destination exten- sion, then press PROG. 120
Section 700, Feature Operation Issue 1. July 6, 1993 Related Programming l FFI (System): Least Cost Routing l FF2 (Trunks): Trunk Group Assignment l FF3 (Extension): Forced LCR : ,_ l FF5 (Keys): FF Key Assignment Key Telephone Features CPC-6, Version 4 l FF8 (LCR) LCR Setting Considerations l A Multi-Line key will ring for incoming CO calls, Intercom Calls, recall calls, and call-forward calls. l When a CO call or an intercom Call arrives, a search will begin for a Multi- Line key not in use. The lower numbered FF keys will be searchedfirst. When a free Multi-Line key is found, the LED will flash green and the extension will ring. l If another phone answers an incoming trunk call, the ML LED on your extension will go off and the ringing will stop, indicating that the Multi- Line key on your telephone is no longer in use. l When dialing an extension number, the system automatically selects the free Multi-Line key with the lowest number. l If the CO line or held extension does not respond before the Recall Timer expires, the extension will ring and the Multi-Line key will flash green. l If LCR is enabled, ML keys can be assigned for trunk group 89. However, the FF keys will not light. 121
Section 700, Feature Operation Key Telephone Features issue 1. July 6, 1993 CPC-B, Version 4 ML/MC0 Separation ( : . (CPC-B Version 4.0 or higher) Description Beginning with CPC-B Version 4, each extension can have either MC0 or ML keys. In previous software versions, MC0 or ML keys were only available on a system-wide basis, and the type of key that was available differed according to the software release. Table 10 contains definitions of MC0 and ML keys. Table 11 shows MCO/ML availability with previous releases. Table II. MCOIML availability CPC Version 1 TwofKey 1 1 CPC-A 1 MC0 only 1 CPC-B 1.0 1 MC0 only 1 CPC-B 2.0 - 3.1 ML only CPC-B 4.0 and above MC0 or ML Related Programming l FF3 (Extension): ML/MC0 Separation l FF5 (Keys): FF Key Assignment Considerations l The initial setting for all extensions (except the first attendant phone) is MCO. l The initial setting for the first attendant phone (port 1) is ML. 122
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Meet-Me Answer (All Versions) Description You can answer a Paging call from any extension using the Meet-Me Answer feature. Operation 1. Pick up the handset from any extension at which you hear the Paging call. You will hear intercom dial tone from the handset. 2. Press “77.” l Paging will cease and you will be connected to the party trying to reach you. l The EXT LED will light. 3. Speak to the party that paged you. Related Programming l FFl (System): Extension Class of Service (CPC-B Version 4.0 or higher) l FF3 (Extension): Class of Service (CPC-B Version 4.0 or higher) Considerations l The Meet-Me Answer feature cannot be used with Paging Group 00. l You can only use the Meet-Me Answer feature at an extension that does not have an incoming call. l If an external paging system or a Universal Answer system has been installed, use Group Call Pickup to respond to the Paging call. l If you are at a speakerphone, you can press the ON/OFF key instead of picking up the handset to answer the Paging Call. You can then speak to the party trying to reach you using the phone’s built-in speaker and microphone. 123
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 Message Waiting/Callback Request . (All Versions) Oescrip tion If you try to call an extension that is busy or does not answer, you can leave a message requesting a return call. Operation To leave a Callback Request: 1. Press the ON/OFF key. 2. Dial the extension number. “Call-EXT 135,” “Busy-EXT 135” or “Talk-EXT 135” will appear on the display if you attempt to call extension 135. 3. Dial “2” at the busy tone or while the telephone is still ringing. “Accept Message” will appear on the display. 4. Press the ON/OFF key. The Message Waiting lamp will flash at the called extension. To answer a Callback Request: 1. Pick up the handset. You will hear intercom dial tone from the handset. 2. Press the AUTO key. 3. Press the REDIAL key. l Your telephone will automatically dial the extension that left the Callback Request. l If extension 135 left the Callback Request and your extension is set for Tone Calling, “Call-EXT 135” will appear on the display. I 124
Section 700, Feature Operation issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 l If extension 13.5 left the Callback Request and your extension is set.for Voice Calling, “Talk-EXT 135” will appear on the display. 4. Speak when your call is answered. The EXT LED will light. The Message Waiting lamp will go off. To view the most recent Callback Request Callback Requests are normally viewed in the order received. To view the most recent callbacks first: 1. Press the ON/OFF key. l You will hear intercom dial tone from the speaker. l The ON/OFF LED will light. 2. Press the CONF key twice. The most recent Callback Request will appear on the display. 3. Press the ON/OFF key. The ON/OFF LED will go off. 4. Repeat steps 2 and 3 to view other Callback Requests. To cancel a Callback Request: 1. Press the ON/OFF key. l You will hear intercom dial tone from the speaker. l The ON/OFF LED will light. 2. Press the AUTO key. 125
Section 700, Feature Operation Issue 1. July 6, 1993 Key Telephone Features CPC-B, Version 4 3. Press the FLASH key. “Call Back Cancel” will appear on the display. 4. Press the ON/OFF key. The ON/OFF LED will go off. Related Pfogfamming l FFl (System) Extension Class of Service (CPC-B Version 3.01 or higher) l FF3 (Extension) Class of Service (CPC-B Version 3.01 or higher) Considerations l When your extension has received several Callback Requests, the number of requests will appear on the left side of the display. l Up to four Callback Requests can be sent to any one extension. The order of the messages can then be changed by the party receiving the requests. l If you call the same extension a second time and the party answers, any Callback Requests you sent earlier will be cancelled. l If a Callback Request is sent to an extension for which Call Forwarding is set, the Callback Request will be automatically forwarded to the designated extension. l You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated. 126