NEC Neax2000 Ivs Feature Programming Manual

							CHAPTER 2 ND-45670 (E)
Pag e 9 4
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
DESCRIPTION DATA
Assign the ACD Delay Announcement 
function to the required Digital 
Announcement Trunk.• YY = 00
(1) 000-127 (Digital Announcement Trunk 
Circuit No.)
(2) 0B0XX
*a: ACD Group No. (00-15)
When transferring the call to an extension, or 
Attendant, after the 1st interval time of ACD 
Delay Announcement, assign the destination.
Note:This command is effective when
CM17 = A is set to 0 (to be set
periodically).
Note:This is a separate feature called
“Delay Overflow”. ACD Delay
Announcement is required in order
for this feature to work.• YY = 17
(1) 00-63: Tenant No. 
(2) Destination:
X-XXXX: Station No. 
E000: SN610 ATTCON
Assign an access code to record, replay, and 
delete the Digital Announcement Trunk.• Y=0-3 (Numbering Plan Group 0-3)
(1) X-XXXX: Access code
(2) A00: Record
A01: Replay
A02: Delete
Specify a diversion display on a transferred 
destination (Multiline Terminal or SN610 
ATTCON)(1) 357
(2) 0/1 : Available/Not Available
A
END
CM20
CM08
CM49
CM51
*a 
						

							ND-45670 (E) CHAPTER 2
Page 95
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
When sending the ACD second delay announcement:
.
DESCRIPTION DATA
Provide the system with Busy Tone 
Connection for processing when all ACD 
stations are busy.(1) 212
(2) 0: Busy Tone Connection
Assign the Digital Announcement Trunk 
Circuit No. to the required LEN.
Note:The Digital Announcement Trunk
Circuit No. must be assigned to the
first LEN (Level 0) and/or the third
LEN (Level 2) of each LT slot.(1) LEN (0000-0511)
(2) EB000-EB127: Digital Announcement 
Trunk Circuit No.
For PIM0/1: EB000-EB031
For PIM2/3: EB032-EB063
For PIM4/5: EB064-EB095
For PIM6/7: EB096-EB127
Specify the pattern of the message sent to each 
ACD group periodically.•Y=A
(1) X-XXXX: Pilot Station number of the 
ACD Group
(2) 0: To be sent periodically
CM08 START
A
CM10
CM17 
						

							CHAPTER 2 ND-45670 (E)
Pag e 9 6
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
DESCRIPTION DATA
Set the interval time of ACD Delay 
Announcement•Y = 0
(1) 47
(2) 01-30: 4-120 sec. in 4 sec. increments
If no data is set, the default setting is 32-36 
seconds.
Define the maximum waiting time of ACD 
Call for the ACD PEG Count. This timing is 
also applied to the duration of Ringback Tone 
after a call arrives, prior to answer by the ACD 
Delay Announcement.•Y = 0
(1) 16
(2) 01-30: 4-120 sec. in 4 sec. increments
If no data is set, the default setting is 32-36 
seconds.
Assign the ACD Delay Announcement 
function and the ACD Second Delay 
Announcement function to the required 
Digital Announcement Trunk.• YY = 00
(1) 000-127 (Digital Announcement Trunk 
Circuit No.)
(2) 11XX
: ACD Second Delay Announce-
*a ment
*a: ACD Group No. (00-15)
CM49
END
A
CM41 
						

							ND-45670 (E) CHAPTER 2
Page 97
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
To provide DID Number Conversion for an ACD Group:
DESCRIPTION DATA
Assign the data for DID to the Trunk Routes 
assigned by CM30• YY = 12 (Number of digit to be received)
(1) Trunk Route No. (00-63)
(2) 3 : 4 digits
• YY = 18 (Received Digit Conversion)
(1) Trunk Route No. (00-63)
(2) 0 : To be provided
• YY = 78 (Digit conversion of leading 2-4 
digits of DID incoming LDN)
(1) Trunk Route No. (00-63)
(2) 0 : Available
When data for CM35, YY = 18 is set to “0” 
(Received Digits Conversion is to be 
provided), assign the data for interpreting the 
digits received.
Note:When the digit conversion of leading
2-4 digits of DID incoming LDN is
available (CM35, YY=78, Data=0),
leading 2-4 digits LDN should be
assigned as the first data of CM76.
(When the DID incoming LDN is 1
digit, the digit conversion for only
one digit is not available.)• Y = 0 (Day Mode)
• Y= 1 (Night Mode)
(1) X-XXXX:Station Number Received
(2) X-XXX:Station/Data Station Number to 
be terminated.
DXX: Change Terminating System to:
D01:
D13: TAS
D04: DIT
D14: H A - 6 1 O Z / S N 6 1 0 
ATTCON
D16: DISA
START
END
CM35
CM76
CM49 
						

							CHAPTER 2 ND-45670 (E)
Pag e 9 8
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
DESCRIPTION DATA
Provide The System With ACD Busyout 
indication on DSS Console.(1) 265
(2) 0: To be provided
Assign the function key on each DSS Console. (1) DSS Console  No. (00-31) +   + Func-
tion Key No. (57-59)
(2) F1055 : ACD Busyout
START
END
CM08
CM97, 
						

							ND-45670 (E) CHAPTER 2
Page 99
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
To monitor an ACD call, with or without Warning Tone:
DESCRIPTION DATA
Specify whether warning tone is sent to 
connected parties (in two-way calling) when 
monitoring.
Assign the Class of Service for monitoring 
stations.(1) 259
(2) 0 : No Tone
1 : One Warning Tone
• CM12 YY = 02
(1) X-XXXX: Station number
(2) XX
 XX
*a: Service Restriction Class (A) 
(00-15 )
• CM15 YYY = 103
(1) XX: [Service Restriction Class (A) 
00-15] assigned by CM12 YY = 02
(2) 1 : Allowed
Assign the Class of Service for monitored 
stations.
Note:Monitoring telephone conversations
may be illegal under certain
circumstances and laws. Consult a
legal advisor before implementing
the monitoring of telephone
conversations. Some federal and
state laws require a party monitoring
a telephone conversation to use
beep-tone(s), to notify all parties to
the telephone conversation, and/or
obtain consent from all parties to the
telephone conversation. Some of
these laws provide strict penalties for
illegal monitoring of telephone
conversations.• CM12 YY = 02
(1) X-XXXX: Station number
(2) XX
 XX
*a: Service Restriction Class (A) 
(00-15 )
• CM15 YYY = 104
(1) XX:[Service Restriction Class (A) 
00-15] assigned by CM12 YY = 02
(2) 1 : Allowed
Assign the access code for monitoring, if 
required.• Y = 0-3 (Number Plan Group 0-3)
(1) X-XXX: Access Code
(2) 033: Monitor
CM08 START
CM20
A
CM12
CM15
CM12
CM15
*a
*a 
						

							CHAPTER 2 ND-45670 (E)
Pag e 1 00
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
To provide Call Waiting (CW) LEDs on the Multiline Terminal:
DESCRIPTION DATA
Assign a monitoring function key to the 
multiline terminals, if required.• YY = 00
(1) Primary Ext. No. +   + Key No.
(2) F0033: Monitor
DESCRIPTION DATA
Assign the incoming call to queuing mode 
when all ACD stations are busy.(1) 212
(2) 1 : Queuing
Specify the maximum number of queuing in 
each ACD group for controlling call waiting 
lamp of a Multiline Terminal.
Note:Depending on the number of queuing
station/trunk, lamp indication
pattern on a Multiline Terminal is
different as shown below:(1) 15
(2) 01-99 (Number of queuing in each ACD 
group)
If no data is set, the default setting is 01.
N=Number of queuing station/trunk
Assign the ACD Call Waiting Indication LED 
to the required Multiline Terminal, as 
required.• YY = 00
(1) Primary Extension No. +   + Key No. 
(2) F1280: ACD Group 00
F1295: ACD Group 15
CM90
END
A
,
CM08
END
START
CM42
CM90
CONDITIONS LAMP INDICATION
2nd Data=01 Steady on red irrespective of number of queuing station/trunk
1 
£ N < 2nd Data (2nd Data 
¹ 01) Steady on red
2nd Data 
£ N (2nd Data 
¹ 01) Flashing red
, 
						

							ND-45670 (E) CHAPTER 2
Page 101
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
To provide an external Call Waiting Indicator:
DESCRIPTION DATA
Assign the incoming call to queuing mode 
when all ACD stations are busy.(1) 212
(2) 1 : Queuing
Specify the maximum number of queuing in 
each ACD group for controlling call waiting 
lamp of a Multiline Terminal.
Note:Depending on the number of queuing
station/trunk, lamp indication
pattern on a Multiline Terminal is
different as shown below:(1) 15
(2) 01-99 (Number of queuing in each ACD 
group)
If no data is set, the default setting is 01.
Assign the PN-DK00 card to the required 
LEN.
Note:The PN-DK00 card No. must be
assigned to the first LEN (Level 0)
and/or third LEN (Level 2) of each
LT slot.(1) LEN: 0000-0511
(2) E800-E831 (PN-DK00 card No.)
E800-E807: For PIM0/1
E808-E815: For PIM2/3
E816-E823: For PIM4/5
E824-E831: For PIM6/7
Assign the function of ACD Calling Waiting 
Indication to the PN-DK00.(1) XX
 X 
*a: Card No. (00-31) assigned by 
CM10 E800-E831
*b: Circuit No. (0-3)
(2) 14XX
*a: ACD Group No. (00-15) assigned by 
CM17.
CM10 START
CM44
CM08
CM42
A
N=Number of queuing station/trunk 
CONDITIONS LAMP INDICATION
2nd Data=01 Lamp on irrespective of number of queuing station/trunk (For the 
indication pattern, see CM59.)
N < 2nd Data (2nd Data 
¹ 01) Lamp off
2nd Data
 £ N (2nd Data 
¹ 01) Lamp on (For the indication pattern, see CM59.)
*b *a
*a 
						

							CHAPTER 2 ND-45670 (E)
Pag e 1 02
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
To provide the priority queuing for incoming trunk calls:
DESCRIPTION DATA
Specify the external ACD Call Waiting 
indication pattern.(1) 00
(2) 01 : 30 IPM (1 sec. ON/OFF)
02: 60 IPM (0.5 sec. ON/OFF)
03: 120 IPM (0.25 sec. ON/OFF)
07: Steadily On
DESCRIPTION DATA
Assign Priority Queuing per trunk route. • YY = 60
(1) Trunk Route No. (00-63)
(2) 0/1 : To be provided/Not to be provid-
ed
Assign Digit Conversion on DID call, 
if required.• YY=18
(1) Trunk Route No. (00-63)
(2) 0/1 : To be provided/Not to be provid-
ed
Assign Priority Queuing per DID incoming 
LDN, if Digit Conversion is provided (CM35 
YY=18 is set to 0).•Y = 6
(1) X-XXXX: Station Number received
(2) 0/1 : Not to be provided/To be provid-
ed
CM59
END
A
CM35
END
CM76 START 
						

							ND-45670 (E) CHAPTER 2
Page 103
Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
HARDWARE REQUIRED
To provide the delay announcement for ACD:
• P N - 2 D ATA  c a r d
To provide the external Call Waiting Indicator:
• PN-DK00 card
• External Indicator
Requirement for External Indicator
Control Method: Ground/Battery (Max.125 mA)
Type: Visual and/or Audible type with volume control
Make the following connections at the MDF according to the type of indicator. For details, refer to the MDF cross
connection for an External Indicator (TAS Indicator) in the INSTALLATION PROCEDURE MANUAL.
Note:The DK00 requires external relays provided by customer.
PROGRAMMING
Additional programming is required for MIS, once ACD has been programmed. Refer to the ACD/MIS System
Manual.
PBX
PN-DK00 CARD
PZ-PW86 CARD
G
PBX
PN-DK00 CARDMDF
MDFEXTERNAL INDICATOR
WITH BATTERY
EXTERNAL INDICATOR WITH
BATTERY (GROUND START)IND
IND
G