Mitel Voice Processing Solutions Installation And Service Manual

							3 Upgrading and Updating SystemsHow To Use This ChapterThis chapter provides step-by-step procedures for upgrading and updating a Series 6
Model 
70. Additional information is also located in the VoiceMemo Reference and
Conjpration Manual and the Centigram Series G Technical Reference Manual.A task list and Centigram Procedures 
(CPs) describing upgrading and updating
procedures are located at the end of this chapter. The task list identifies two
procedural levels of 
CPs: a high-level CP and a low-level CP. A high-level CP
provides instructions on how to do overall tasks, such as installing a server. A 
low-level CP provides instructions on more specific tasks, such as how to install a line
card.Readers familiar with Centigram servers can use the 
CPs as a checklist if desired,
while readers new to Centigram servers can use 
CPs for step-by-step instructions.
After gaining experience with this documentation, you can find your own innovative
way of using the task list.One possible approach on how to use the task list is
provided below:
Using the Task listSelect from the task list the title of the task that you want to perform and note its
high-level CP number. Flip through the 
CPs in this chapter until you find the
correct CP number. Follow the instructions given in the CP.
A reference column in each CP contains pointers, when necessary, to supplemental
information such as another procedure, a technical reference in the Centigram
Series G Technical Reference Manuab another manual, or menu maps. Use the tabsincluded with this binder to find referenced supplemental information that is located
within this manual.
If you need to interrupt a CP and seek reference information, first mark the CP with
your bookmark or otherwise note down where you are in the CP. After you are
finished with the reference information, return to the CP and continue to execute the
steps where you left off.
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							Upgrade and Update Task list
Page 1 of 1
VoiceMemo Release 6.OA and later
TaskProcedure
Upgrading and Updating Systems
ORline System Software Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cl? 6483
InstallOptional Feature WithSystem Online...........................................Cl?5402
Perform anOfflinePrompts
Update........................................................
Cl?6262
Perform
anOfflineSoftwareUpdate........................................................CP6263
Perform an Online Increase
SystemHours...............................................CP702 1
r.Note:
Procedures for building the customer database are in the
VoiceMemo Reference and Confguration Manual.For additional information, refer to the Centigram Series 
6
Technical Reference Manual and the System ImplementationGuide. For detailed information about optional features, refer to
the respective optional feature manual.
Updates to procedures and the Model 70 are issued to the field in
Centigram’s Notices to Installers. You should add them to this
guide, as appropriate.For questions, contact TAC before starting any of these
procedures. Be sure the following tasks have been completed
before attempting any of these procedures.
lSystem is stable and free of errors and corruption
lAll system backups have been performed 
						

							cp 5402
Install Optional Feature With System Online
Page 1 of 2
VoiceMemo Release 6.OA and later
The procedure describes how to install an optional feature with the system online. Be
sure the Optional Feature Diskette(s) and the Module Enable Diskette contain the serial
number(s) for all disk(s) in the system.
Note:The serial number on the OneView Optional Feature diskette must match the
serial number of the hard disk on which 
OneView is being installed.If you
receive an error message about an incorrect serial number, contact your
support organization.CAUTION!
If you are loading a revision support disk (RSD), do it after
completion of this procedure.Loading the RSD first, 
conld create an
incorrect configuration.
StepReference
1.Reach the System Maintenance Menu, then go to the System Maintenance
Additional Options Menu.
2.Select the Add Optional Feature(s) program.
Select:(A) Add Optional Feature(s)
PTU~PL Enter Y to add optional features, N to stop:
Response: Y for Yes.
3.Install the optional feature.
Prompt: Insert @tional Featurefloppy disk in the floppy
drive.
Enter any key when ready:Response: Insert the Optional Feature diskette, then press Enter.
4.
sAfter you have installed the Optional Feature software, the system asks if you want
to install another optional feature.
Prompt: Do you want to install another optional feature?Response: Y to install another optional feature and continue from step 
3,N if you are done installing optional features.
The system automatically edits and saves the configuration files, then returns to theAdditional Options Menu.
5.Exit the VoiceMemo Configuration Offline Menu. You see the following prompt:
Prompt: Wait for message waiting queues to be empty?
Response: N to continue.
Clenu Map 12
Doe. Rev. A 
						

							Cl? 5402
Page 2 of 2VoiceMemo Release 6.OA and later
StepReference
6.The following prompt appears:
Prompt: Wait for paging queues to be empty?Response: N to continue.
7.Exit to the VoiceMemo Configuration - Main Menu, then go to the VoiceMemoConfiguration 
- Offline Menu.
8.Duplicate the active configuration.
Select(B) Duplicate Active Configuration
9.Exit to the VoiceMemo Configuration -Main Menu and activate the configurat?on.
Select:(A) Activate Configuration
tienu Map 2 
						

							cp 6262Perform an Offline Prompts Update
Page 1 of 3
VoiceMemo Release 6.OA and later
This procedure describes the offline process of updating the prompts on the Model 120
or Model 70.
FOR THE MODEL 120 AND MODEL 
70 ONLY: Some system prompts in this
procedure may contain generic references to other multiple-module Centigram Series 6
products. In such cases, shaded areas indicate a difference in operations for the Model
120 and Model 70. The Model 120 and Model 70 are equivalent to “one module”
servers. When asked for the number of the host or module, always enter “1” or “a”.
This procedure applies to servers using either SCSI or IDE hard disks.
StepWARNING!
This procedure requires that you shut down the server, 
rezulting in an
interruption to call processing.Centigram recommends that you
nerform this 
nrocedure durine neriods of low call traffic.
1.Reach the System Maintenance Menu.
2.
Execute a system shutdown.
Select:(S) System Shutdown
Prompt: WARNING! !This will terminate call
processing.W-seeshutdownif you really
want to do this
Response: shutdown
3.Specify all modules are to be shut down.
Prompt: modules to shutdownResponse: Enter the a for all modules.
lThe server displays the status of each line of the specified modules as “idle,”
“active” or “stopped,” and updates the status every minute until all lines are
stopped. The server stops any calls still in progress after five minutes.
4.If you are executing a system shutdown, wait for the message- waiting queue to clear.
If you are executing a module shutdown on a multi-module system, do not wait for
the message waiting queue to clear.
Prompt: Wait for message waiting queues to be empty?Response: Y to wait for the queue to clear,
N to continue immediately with the shutdown.
Rejrence
tienu Map I
Dac. RN. A 
						

							SteDReference
CP 6262
Page 2 of 3
VoiceMemo Release 6.OA and later
5.Decide if you want to wait for paging queues to clear.
prompt: Wait for paging queues to be empty?
Response: Y to wait for the queue to clear,
N to continue immediately with the shutdown.
The following messages are then displayed:
Message Indicator Request Queue Lengths
active:0untried:0retrying:0calls expected:0
Paging Request Queue Lengths
I,
active:0untried:0retrying:0calls expected:0
6.Specify if changes to the status of each module are to be made.
f’rompt: Enable or Disable Modules?
Response: Y
7.A chart with the status of each module is displayed and then the Module
Maintenance Menu is displayed:
*** Module Status ***
+-------+-------+-------+------+
I1 12 I3 I4 I+-------+-------+-------f-------f1  
ENA 1  - 1  - 1  - 1f-------+-------+-------+-------+
ENA=> Module is Enabled
DIS=> Module is Disabled
- => Module is not configured
MODULE MAINTENANCE MENU
-----------------------
_------------_---------
(D) DISABLE a module
(E) ENABLE a module
(X) Exit
8.Change the status of all modules to disabled, changing the status of the module the
console is attached to last.
Select:(D) DISABLE a module
Prompt: Which Module?
Response: a
Prompt: type disableto confirm your request:
Response: disable
i
Dot. kv. A
l- 
						

							Cl6262Page 3 of 3
VoiceMemo Release 6.OA and later
StepReference9.The server automatically boots to the Maintenance From Hard Disk Menu. Select
the prompts.add program.
Prompt: Enter one of the names:
Response: prompts-add
10. Load the prompts diskettes.Prompt:Insert the 1st diskette containing the prompts
and press return
Response: Insert Prompts Disk 1 then press Enter to continue.
h,pt, Wait until drive light is out, insert language
disc 
#l,hit CR when ready.
Response:Press Enter again to continue.
11. The prompts are copied to multiple hard disks, as applicable. The process can take
many minutes, depending on the number of hard disks. The server then requests
the remaining diskettes.
Prompt: Working...
Wait until drive light goes out, insert language
disc 
#2, hit CR when ready.
Response:Insert the specified diskette then press Enter to continue.
12. The server reads from the floppy disk drive and prompts for each of the remaining
diskettes.Insert the remaining diskettes and press Enter when prompted.
13. When the prompts diskettes are complete, the 
semer displays the number of speech
blocks that have been used for the system prompts.
prompt: For this prompt partition (vid 1):
xxxx directory entries allocated out of m available
= pointer sectors allocated out of )(xxx available
xxxx speech blocks allocated out of xxxxxavailable
Starting up processes, please wait...
14. Enable all modules.
Prompt:Enter one of the names:
Response: hoststatus
Select:(E) ENABLE a module
Prompt Which Module?
Response: aThe server automatically resets and returns to normal operation.
Dot. Rev. A 
						

							cp 6263Perform an Offline 
Sofbwre UpdatePage 1 of 5VoiceMemo Release 6.OA and later
This procedure describes how to update the software on a Model 120 or Model 70. It
applies only to Release 6.0 and above. To update software, the server must be shut
down and disabled using the procedure described in Cl? 6268.
FOR THE MODEL 120 AND MODEL 70 ONLY: Some system prompts in this
procedure may contain generic references to other multiple-module Centigram Series 6
products. In such cases, shaded areas indicate a difference in operations for the Model
120 and Model 70. The Model 
120 and Model 70 are equivalent to “one module”
servers. When asked for the number of the host or module, always enter “1 or “a.This procedure applies to servers using either SCSI or IDE hard disks.
StepReference
1.Insert the Floppy Boot Diskette. Press the Reset button or turn on the p.ower to the
system. The system boots from the floppy drive. The server displays the self test
results.
2.The server reads from the floppy disk, then requests the service diskette.
J+-ompt: Insert floppy SERVICE 6.00 and hit return
Response: Insert the diskette, then press Enter.
3.The server reads from the floppy disk, and asks which process you want to execute.
Prompt: Enter one of the names:
Response: update 
						

							CP 6263
Page 2 of 5VoiceMemo Release 6.OA and later
step4.The server reads from the floppy disk and issues a warning about the pending
process.
J’rompt: WARNING! !******X*** UPDATE PROGRAM t*********UPDATE program ONLY updates the system
software files.
Data such as accounts,
and speech will remain unchanged (prompts
cleared later on UPDATE program only
if told so).
Any billing data files
constructed via the 
(G)ather command may
be incompatible with the new release. To be,
sure you will not lose billing
information,
run a billing report before doing
this update.
=====> The SYSTEM LOGFILE and CDR
information will be lost. To save 
 this information, obtain
hard copy
outputs BEFORE this update 

						

							CP 6263Page 3 of 5
VoiceMemo Release 6.OA and later
Step
6.If an old format of billing data is found on the server, the following message is
displayed:
Prompt: Old format of billing report data found.
This data
must be deleted before proceeding with the software
update.To run any billing reports from the last
gather,reboot the system now.Proceeding from here
will NOT result in any lost billing data provided
you have already run all needed reports from the
last gather. Note:
Future updates will not require
report files to be deleted.
update,
To proceed with the ,,
enter Y to delete report data:
To proceed, please enter a Y, OR TO 
ABORT,F?EBOOT
THE? SYSTEM.
Response: Y
7.The server continues, then requests the first software diskette.
The first two lines of the following prompt are seen only if the server located billing
information.
Prompt: Deleting 4:/bill_data...
Deleting 4:/prev_data...
When drive light goes out insert disk 1 and
press return
Response: Insert the specified diskette, then press Enter.
8.The server requests the remaining diskettes. Each diskette takes approximately 5
minutes.
Prompt: When drive light goes out insert disk 2 and
press return
Response: Insert the specified diskette, then press Enter.
s
9.After all software disks have been loaded, load the prompts.
Prompk WARNING! !ALL prompts will be cleared from
aplicable partition(s).
If you want to clear the
prompts, type clearIf you want to do nothing and
continue hit 

Response: clear, if new prompts are to be loaded.Press Enter to skip this process and continue at step 
12. .
10. The server clears all prompts on the server, then requests the first diskette.
Prompt: Clearing all prompts...All prompt speech cleared
Insert Prompt Diskette 1 in the floppy drive.
mter Y when ready, or N to quit:Response: Insert Prompts Diskette Number 1 then Y to continue.
2
Reference