Mitel Voice Processing Solutions Installation And Service Manual

							CP 6263
Page 4 of 5VoiceMemo Release 6.OA and later
Step11. The prompts are copied to multiple hard disks, as applicable. The process can take
many minutes, depending on the number of disks. The server then requests theremaining diskettes.
Prompt: Verifying diskette...
Insert Prompt Diskette 2 in floppy drive.
Enter
Y when ready, or N to quit:
Response: Insert the specified diskette and Y to continue.
12. When the prompts are complete, the server displays the number of speech blocks
that have been used for the server prompts.
*.
Prompt: xxxx speech blocks allocated out of 4000 available
Press 
 to continue...
Response: Press Enter.13. The server has an option for additional prompts to be loaded.
Prompt Do you want to add prompts to the system?
Response: Y to add additional prompts to the existing set; follow the instructions
supplied, similar to Steps 10 to 12 above.
Otherwise, press Enter.14. The server has an option for adding and RSD or patch:
Prompt: Do you want to install an RSD or Patch?
Response: Enter Y to add an RSD or patch.
Otherwise, press Enter.15. To complete the update process, you must load the Module Enable diskette and all
the optional features.Prompt: Does the system have 
QAional Features?
sResponse: Y16. Load the Module Enable diskette or the optional feature.
Prompt: Insert 
optional Feature Setup diskette in the floppy
drive
Enter 
 when ready :
Response: Insert the diskette, then press Enter.
i
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Reference 
						

							Cl6263Page 5 of 5
VoiceMemo Release 6.OA and later
Step
17.The server loads the feature and asks if there are more.
pr~m~~t: XXX Optional Feature is now installed...
Is there another Optional Feature in thesystem?
Response: “XXX” represents the name of the optional feature.
Enter Y, if there are more. Repeat steps 16 and 17 until the ModuleEnable diskette and all optional features have been loaded.
Enter N, to end adding optional features and continue with the process.
18. If the server is a multi-module server, or contains a QNET card in Module 
1, the.
following message is displayed. If the server is a single module, go to step 19.
prompt: WAFNING: Do NOT reset this module.
Press the reset button on all other modules, then
carriage return.
Response: Reset the specified modules and press Enter.The server waits for the other modules to boot before it continues.
Prompt.- Waitingfor the other modules to boot up...
Updating configuration...Please wait....Messages are displayed to the screen showing conversion of records, if any.
19. Exit and reboot to complete the update.
Reference
Doe Fkv. A 
						

							cr 6483Offline System 
So&are UpdatePage 1 of 1VoiceMemo Release 6.OA and later
This procedure describes how to update the system software on your Centigram Series 6
server to a new release while the server is offline.
steb
1.Review the System History File for any software modifications made to the server.
2.Run a System Information report and verify that the serial number(s) of the server
hard disks are listed on the Service Diskette and all Optional Feature Diskettes.
3.If you use billing reports, perform a “gather” of all billing information.
8.4.If you use billing reports, print out the billing reports.
5.Print out the logfile for future reference.
6.Print out any CDR LogfrIes you need for future reference.
7.Run a System Verify. Use either the online or offline verify program.
8.Perform a floppy backup. A backup is done before and after the update procedure.
9.Shut down the system.
10. Update the software, prompts, Module Enable diskette, 
FaxMemo diskette,
Receptionist II diskette, and currently installed optional features. If any new
optional features are to be added to the server, they are loaded in step 11 of this
process. Allow the system to reboot at the end of the software update.
11. Load any new optional features. Features previously loaded on the system were
updated in step 10; this step is to load only new optional features. If the server did
enot ask for the Module Enable diskette, install it now.If there are no new optional
features to be added, go to step 
12.12. Perform a second floppy backup using a new set of diskettes.
Reference
3’ 5304, Ch. 5
2’ 1340, Ch. 2
VoiceMemo
Reference and
ConjgurationManual
VoiceMemo
Reference and
ConjgwationManual
CP 5701, Ch. 5
;P 7001, Ch. 2
CP 5703, Ch. 5
CP 6268, Ch. 5
CP 6263
CP 5402
CP 5703, Ch. 5
Dot. Rev. A 
						

							CP 7021
Perform an Online Increase System HoursPage 1 of 2
VoiceMemo Release 6.OA and later
This procedure describes the online process of increasing the system hours on an
Centigram Series 6 server. The service diskette with the hard disk(s) serial number(s) is
required to complete this process.
FOR THE MODEL 120 AND MODEL 70 
ONLY: Some system prompts in this
procedure may contain generic references to other multiple-module Centigram Series 6
products. In such cases, shaded areas indicate a difference in operations for the Model
120 and Model 70. The Model 
120 and Model 70 models are equivalent to “one
module” servers. 
When asked for the number of the host or module, always enter “1” or“ na .
StepThis procedure applies to servers using either SCSI or IDE hard disks.Reference
1.Reach the System Configuration Menu, then to go the VoiceMemo Configuration
Main Menu.
2.Increase the system hours.
Select:(C) Increase System Hours
Prompt:Please insert the service diskette in floppy
drive and enter any key when ready.
Response: Insert the service diskette and press Enter.The system reads from the floppy disk and returns to the command line when done.
3.Reach the Reports Menu.
4.Verify that the hours have been changed by running a System Information Report.Menu Map 1
Menu Map 9
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							Cl? 7021
Page 2 of 2VoiceMemo Release 6.OA and later
stepRejbence
Select:(I) System Information
Prompt:REPORT OUTPUT ROUTING
(C) Console (screen)
(P) Console with pause
(1) Printer A
(F) File...
(A) Append to file...
(X) Exit (no report)If you need help later, type 
?.
COMMAND (C/P/l/F/A/X):8,Response: C to send the report to the console without pausing
P to send the report to the console, pausing as the screen fills,
1 to send the report to printer A*,
F to send the report to a file on the Series 6 server,
A to append the report to an existing file on the Series 6 server, or
X to exit report output options (no report).
* You can have one or more serial ports on your server with different
devices, depending on the configuration of your server.
The system displays the report to the output device you select. If you are sending it
to the console, use the following commands to control scrolling:
To stop scrolling:Press Ctrl-S
To restart scrolling:Press Ctrl-Q
Verify that the system hours entry reflects the new hours for the system.
Dac. 
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							4 Replacing FRUs
How To Use This ChapterThis chapter provides troubleshooting instructions and step-by-step procedures for
replacing 
FRUs in a Series 6 Model 70. Additional information is also located in the
VoiceMemo Reference and Configuration Manualand the Centigram Series G Technical
Reference Manual.A task list and Centigram Procedures 
(0s)describing FRU replacement procedures
are located at the end of this chapter. The task list identifies two procedural levels of
CPs: a high-level Cl? and a low-level CP. A high-level Cl? provides instructions on
how to do overall tasks, such as installing a server. A low-level Cl? provides
instructions on more specific tasks, such as how to install a line card.
Readers familiar with Centigram servers can use the 
CPs as a checklist if desired,
while readers new to Centigram servers can use 
CPs for step-by-step instructions.
After gaining experience with this documentation, you can find your own innovative
way of using the task list. One possible approach on how to use the task list is
provided below:
Using the Task listSelect from the task list the title of the task that you want to perform and note its
high-level CP number. Flip through the 
CPs in this chapter until you find the
correct CP number. Follow the instructions given in the CP.
A reference column in each CP contains pointers, when necessary, to supplemental
information such as another procedure, a technical reference in the Centigram Series
6 Technical Reference 
Manual, another manual, or menu maps. Use the tabs
included with this binder to find referenced supplemental information that is located
within this manual.
If you need to interrupt a CP and seek reference information, first mark the CP with
your bookmark or otherwise note down where you are in the CP. After you are
finished with the reference information, return to the CP and continue to execute the
steps where you left off.
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							Replacing FRUs
Service StrategyThe Model 
70 is designed to make installation, system expansions, and service and
repair an easy process. Maintenance and administration, either on-site or remote,
should be performed on a regular basis.
Field repairs are simplified by replacing components within the Model 70. The
eight major components (cabinet, hard disk(s), floppy disk drive, and line cards) are
all field replaceable units 
(FRUs).A typical service call to repair a failed Model 70 consists of the following steps:
1.If possible, run the Logfile and usage reports to isolate the fault.
2.Check all major cable and component connections. ’
3.Refer to the troubleshooting section of this chapter and follow the
recommended procedures.
4.Remove and replace each major FRU, and try to turn on power to the
server.
5.If the server boots after a specific FRU has been replaced, return the
defective FRU for repair.
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							Replacing FRUs
Support PlansThe distributor must choose one of two support options:
l Self-sufficient
l Centigram Service Partner
Self-SufficientDistributors who elect the self-sufficient option will handle installation and service
issues with their own Centigram Certified Technician (CCT). These distributors
must have a technical support group to field questions from their technicians.
L
Centigram Service PartnerDistributors who elect the Centigram Service Partner option will choose a third party
that has 
CCTs who have completed the Model 70 installation and service training to
handle all of their installation and service activities. The Centigram Service Partner
should have a technical support group for its technicians.
If the distributor selects this option, distributor technicians should not work with the
Model 70.
Please check with your regional office to determine which plan has been selected and
your individual responsibilities for installation and service.
.4-3 
						

							Replacing FRUs
Before You Start0
IWARNING!0When the server is turned on or while the Model 70 cover is
removed, do not attempt to remove or replace any components
or peripherals. Hazardous voltage, current, and energy levels
are present in this product.
CAUTION!Electrostatic discharge (ESD)
can damage disks, boards andother components. Wearing an anti-static wrist strap attached
to a metal part of the server chassis will reduce risk significantly.
DANGER!Before removing or replacing hardware on your server, make
sure the power is off.
Note:Be sure to do each procedure in the correct order.
Servicing and Expanding the Model 70Follow the steps shown in the Centigram Procedures 
(Us) of the Task List at the
end of this chapter to service, repair, and expand the capabilities of the Model 70. 
						

							i1.
.,~ ,.
. .Replacing 
FRUs
Troubleshooting OverviewThis section addresses general hardware troubleshooting, or “corrective
maintenance.”Detailed hardware and software troubleshooting information is
located in the Centigram Series G Diagnostics Manual.This section assumes the Model 
70 has been in service and has subsequently failed.
If you experience problems during installation, double check your work to ensure it
was done properly and try to restart the server.If the server still fails, call your
technical support group for additional instructions.
The troubleshooting process is actually a series of linked processes that include
problem recognition, diagnosis, problem or fault isolation, repair, and repair
verification.*.
General Troubleshooting ProcedureTroubleshooting methods depend on a technician’s experience and therefore can vary
widely. Centigram recommends a systematic approach that you can adapt to most
methods. This approach consists of four phases looped as one continuous process:
lVerify the Problem: Ask what has gone wrong? Have any changes been
made to the server?
.Isolate the Faulty Unit: Use a process of elimination.
lRepair the Problem: Make sure you determine how and when to make the
repair.
lVerify the Repair: Use diagnostic tools to confirm.
In other words, first you need to find out exactly what the problem is. Then you must
consider the cause(s) of the problem. Finally, you have to repair the server and check your
work. To determine possible causes, you might pose the following questions:
4-5