Mitel Voice Processing Solutions Installation And Service Manual

							List of Centigram Procedures
Page 3 of 3ProcedureChapter
NumberNumberTitle
CPs CalledCalled By
CP65902Model 70 InstallationCP1340
CP6201
CP6215CP6216
CP6261
CP6268
CP7001
CP65925Offline Disk Replacement (Non-CP5703
Redundant Systems/RedundantCP 6221
Systems)CP6224,,CP6298
CP7001
CP70012Run Verify With System OnlineCP6590
CP6592
CP6483
a?70045Name the Configurations
CP70055View the Configuration Names
CP70145Enable a Module
CP70155Update Disk RedundancyCP6281
CP6282
CP6283
CP7019
cl? 7017
5Shut Down a Hard Disk
CP70195Enable a Hard DiskCP7015CP6281
CP7021
3Perform an Online Increase SystemCP6282
HoursCP 7022
CP7025
CP 7029
CP 7030
CP703 1
5Add or Cancel a Phoneline Exception
5Activate New SoftwareCP7000
5Diagnose a Disk With System Online
5Run Diagnose From Hard Disk
5Run Diagnose From Diskette 
						

							Index
Aactivating new software, Cl? 7025add.disk Cl? 6282
program,
adding
hard disks, CP 6282phoneline exception, CP 7022
redundant hard disks, CP 6281GCOS, 1-17
LCOS, 1-17
NCOS, 1-17
RCOS, 1-17
restoring, Cl? 5413
TCOS, 1-17
Configurable Data Link, 
l- 16
configuration
Administrator’s mailbox, l-l 8
AMIS Analog, 1-15
Attendant mailbox, l- 18
Auto Wakeup, 1 
- 14
Automated Dispatch, 
l- 16
automatic exit, avoiding, xivnaming, CP 7004
viewing names, CP 70%connectors, A-2
console passcode, recovering, CP 5303
console, installing, CP 62 16
B
backup
classes of service, CP 5412floppy, 
CP 5703
Broadcast mailboxes, l- 18console, tips, xiiicustomer turnover, 2-6
customization, 1 - 12Cut-Through paging, 
l-
D
14
defaults, accepting, xiii
c
cabinetdescription, l-5
installing, CP 6224removing, CP 6224
Call Detail Recorder (CDR), l-1
CaMgent, 1 - 13diagnose program, CP 7031, CP 7030, CP 7029
Direct Data Link, l-l 6
disk. See hard disk
disks
6running diagnose, CP 7031, CP 7030, CP
7029shutting down, CP 7017
viewing operational parameters, CP 53 13
canceling phoneline exception,CP7022
distribution lists, 1-13, 1-15
cardsdistributors, 4-3
-Ethernet, l-l 1
Fax, l-11Eline, l-10editing history file, CP 5304
Serial 
16/32, 1-11
Electronic Set Emulation, l-l6
Smartcards, l-l 1enabling, hard disks, CP 7019
specialty, 1- 10
Centigram Service Partners, 4-3
Chain mailboxes, 1-18
classes of servicebacking up, CP 5412
defined, 1-16FCOS, 1-17
equipment log,2-3
equipment, protecting, xvi
Ethernet cards,l-l1
FFax l-l 1
cards,
fax publishing mailboxes, 
l-19
Index-l 
						

							Index-17 Fax Store and Forward, I-19
FaxMemo, l-14
FCC regulatory compliance, l-4
Feature Class of Service (FCOS), 1
field repairs, 4-2
floppy disk drivebacking up, CP 5703
description, l-9
installing, CP 6222removing, CP 6222
running diagnose from, CP 703 1Foreign Language Prompts, l-l 6
Functional System Partition Administration(FPSA), l-l 5
GGreeting Only mailboxe, 
l- 18
Group Class of Service (GCOS), l-17
Guaranteed Fax mailboxes, l-l 9
Guest mailboxes, 1-l 8
H
14adding, CP 6282
adding redundant, CP 628 1
changing module status, CP 53description, l-9
enabling, CP 70 19
installing, CP 6221offline replacement, CP 6592
removing, CP 6221
replacing redundant, CP 6283
updating redundancy, CP 
70 15
hardwarecabinet, 1-5
hard diskfloppy disk drive, l-9
hard disk, l-9
line cards, 1- 10
overview, 
l-5
specialty cards, 1 - 10
history file, viewing and editing, CP 
5304
I
increase system hours, CP 7021
installationcabinet, CP 6224
console, CP 6216
floppy disk drive, CP 6222hard disk, CP 6221line card, CP 6220
Model 70, CP 6590
modem, CP 6270
optional feature, CP 5402
preparing for, xv
printer, CP 62 15quality check, CP 6258
redundant hard disk, CP 6284
integrations, 1- 15
Jjack types, A-2
Limits Class of Service 
(LCOIS), 1-17
line cards
description, 1-l 0installing, CP 6220
removing, CP 6220
loads, A-2M
mailbox
Administrator’s, 
l- 18Attendant, 1-l 8
Broadcast, l-18
Chain, 1-18
fax publishing, 1 - 19Greeting Only, 
l- 18
Guaranteed Fax, l- 19Guest, 
l-18
optional special application, l-l 9
Rotational, 
l- 19
special application, 
l- 18Tree, 1-19
mailbox user featuresAuto Wakeup, 1-14
Cal&gent, 1 - 13
customization, 1 
- 12
Cut-Through paging, 1 
- 14
distribution lists, 1- 13
FaxMemo, l-14
Message Waiting, l-1 3
Outdial Notification, 1-l 3
Receptionist II, 1- 14
speciai pager terminal protocol paging, 1- 14
voice mail/messaging, 1- 12Index-2 
J 
						

							.
makeredundant program, CP 628 1maximum system capacities, l-3
menusreturning to main, xiii
viewing complete, xiiiMESA Forms, l-l 9
MESA-Net, 1-16
Message Waiting, l-1 3
messaging, 1- 12Model 70
capacities, l-3
connectors, A-2
expanding, 4-4
field repairs, 4-2
hardware overview, l-5installing, 2-5, Cl? 6590
loads, A-2
server specifications, 1-4
service strategy, 4-2
servicing, 4-4
software overview, 1-l 2
support plans, 4-3
system connections, A- 
1troubleshooting, 4-5
modem, installing, Cl? 6270
module, changing status, Cl? 53 14Multi Vendor Independent Protocol (MVIP), 
l-10N
naming configuration, CP 7004
Network Class of Service (NCOS), 
I- 17
0
offlinerunning diagnose, CP 7030
updating 
sohware, CP 6263
offline replace disk, CP 6592
offline software update, Cl? 6483
OneView, 1 - 15online, running diagnose, CP 7029
optional special application mailboxes
Fax Publishing, 1 
-I 9Fax Store and Forward, 
l-1 9
Guaranteed Fax, l- 19MESA Forms, 1-19
optional system features. See also mailbox user
features
AMIS Analog, l-15
Index
Automated Dispatch, I- 16Call Detail Recorder (CDR), l-l 6
Direct Data Link, 1-16
Electronic Set Emulation, 1-16
Foreign Language Prompts, l-l 6
Functional System Partition Administration(FSPA), 
l-15
installing, CP 5402
MESA-Net, 1 
- 16
OneView, 1 - 15
Video Dispatch, 1 
- 16
Outdial Notification, l- 13
outside caller features, 1-14
P
parameters, disk, CP 53 13 ’
passcode, console, CP 5303
phoneline exceptions, setting, CP 7022
physical specifications, l-4
power cord, 2-3
power supply setting, 2-3
printer, installing, CP 6215
procedures, documentation conventions for, xi
programs
add.disk, Cl? 6282diagnose, CP 7031, CP 7030, CP 7029
make.redundant, CP 628 1
system.reload, CP 6267
system.restore, CP 5704
prompts, updating, CP 6262
Public Telecommunications Network Connection,
A-l
Q
quality check, CP 6258
RReceptionist II, 
l-14
redundant hard disk
installing, CP 6284
replacing, CP 6283
reloading system, CP 6267report, System Information, CP 1340
restore classes of service, CP 5413Restriction Class of Service (RCOS), l-17
Rotational mailboxes, 1- 19
running, online verify, CP 7001
Index-3 
						

							system
increasing hours, CP 7021naming configuration, CP 7004
reloading, CP 6267
setting time and date, Cl? 5414shutdown, 
Cl? 6268
verify online, Cl? 7001
viewing configuration, CP 7005
system administration
hardware, 5-4phone, 5-3
system administrator, 5-2
system components. See hardware overview
system features
distribution lists, 
l- 158.integrations, 1-l 5optional, 1-15
System Information Report, CP 1340
system.reload program, CP 6267
system.restore program, CP 5704
T
telephone
connecting lines, CP 626 1
testing basic functions, CP 620 1Tenant Class of Service (TCOS), l-17
time and date, setting, CP 5414
timeouts, avoiding, xiv
tools required, 2-4
Tree mailboxes, 1 
- 19
troubleshooting
application software problems, 4-7
comunications failure, 4-7
console/terminal problems, 4-8
floppy disk drive problems, 4-9
hard disk problems, 
4- 10
integration problems, 
4- 10
line card problems, 4-l 1
overview, 4-5
power supply problems, 4-7system and 
miscellaneoud problems, 4-12
U
updating
hard disk redundancy, CP 70 15prompts, CP 6262
software, CP 6263
user distribution lists, l-13, 
l-15 
						

							V
Video Dispatch, I - I6
viewinghistory file, CP 5304
system configuration, CP 7005
voice mail, 
l-12
IndexW
warnings, documentation conventions for, xii
worksheets, 5-4
Index-5 
						

							issue 1 Release 2.0 January 1996Voice Processing Solutions
TM, @ - Trademark of M itel Corporation
0 Copyright 1996, Mite1 Corporation
All rights reserved.Printed in Canada.
I
Prompt
Installation
Instructions 
						

							0 1996 Centigram Communications Corporation. All rights reserved.
This publication is protected by federal copyright law. No part of this
publication may be copied or distributed, stored in a retrieval system, or
translated into any human or computer language in any form or by any means
electronic, mechanical, magnetic, manual or otherwise, or disclosed to third
parties without the express written permission of Centigram Communications
Corporation, 91 East Tasman Drive, San Jose, CA 95134.
REPRODUCTION
Licensed users and authorized distributors of Centigram products may 
capythis document for use with Centigram products provided that the copyright
notice above is included in all reproductions.
PROPRIETARY TERMS
The following are trademarks or registered trademarks of Centigram
Communications Corporation:
AIP, 
CallAgent, CallText, Centigram,PROSE, Speaklt, SpeechPlus,SPEECH+, 
TruVoice, VGS, VoiceMemo, FaxMemo, OneViewPROSE 2000 Version 1 01992 Centigram Communications Corporation.
All other brand and product names are claimed or registered marks of their
respective companies.
NOTICE
The information contained in this document is believed to be accurate in all
respects but is not warranted by 
Mite1 Corporation (MITELB). The information
is subject to change without notice and should not be construed in any way
as a commitment by 
Mite1 or any of its affiliates or subsidiaries. Mite1 and its
affiliates and subsidiaries assume no responsibility for any errors or omissionsin this document. Revisions of this document or new editions of it may be
issued to incorporate such changes. 
						

							Page 2
Table of Contents
1. INTRODUCTION...................................................................................................................................................3
1.1. SCOPE.....................................................................................................................................................................3
1.2. INTENDED AUDIENCE...............................................................................................................................................3
1.3. RELATEDIDOC-~.............................................................................................................................................3I 
.3.1. Obsolete Documents........................................................................................................................................3
2. 
NEW FUNCTIONALITY.......................................................................................................................................3
2. 
~.NOONL~EINSTALLATION.......................................................................................................................................3
3. INSTALLING NEW PROMPTS............................................................................................................................33.1. 
SLIMMARY OFINSTALLA~ON....................................................................................................................................4
~.~.INSTALLATIONINS~JCTIONS..................................................................................................................................4*.
4. UPDATING PROMPTS..........................................................................................................................................64.1. 
S-YOFUPDATE..............................................................................................................................................74.2. 
UPDATEINSTRUCTIONS............................................................................................................................................7
5. RELATED ISSUES.................................................................................................................................................7
~.~.NLJMERICPROMPTSSETS..........................................................................................................................................75.1 
.I. Overlay Set.....................................................................................................................................................7
5.2. 
ONLINE ENABLE......................................................................................................................................................7
5.3. 
LANGUAGES PER SERVER..........................................................................................................................................8 
						

							1.
2.
m
3.
Page 3
IntroductionThis document describes how to install and update prompts diskettes on a Centigram Series 6
server. This information is currently not available in Series 6 documentation.
1.1.
ScopeThis document covers installation and updating instructions only. It is for use with all prompt
sets for software release 6.0, except hotel, for all languages.
1.2.Intended AudienceThis document is intended for anyone who needs to install or update 
pgompts on a Series 6
server. This includes customers, field engineers, customer support engineers, and customer
education personnel.
1.3.Related DocumentsFor reference information on how prompts work with 
VoiceMemo software, refer to the
VoiceMemo Reference and ConJciguration Manual. For information about specifying drive
types, such as prompts drives, refer to the appropriate Series 6 Installation and Service
Manual for your server. For information on ordering prompts, see Product Note 
48A, Series
6 System Prompts.
1.3.1. Obsolete DocumentsProcedures CP 6262, CP 7008, and CP 7009, which were included in 
5.0x manuals and in
drafts of 6.0 manuals, are superseded by this document.
New functionalityThere are changes in prompt installation between 
5.0x software and 6.0 software.
2.1.
No Online InstallationFor software release 6.0, online prompts installation is no longer an option. In previous
releases, prompts could be installed while the server was processing calls
Installing New PromptsThis section covers installing new prompts on a Series 6 server. Refer to Section 4 for
updating prompts.