Mitel Voice Processing Solutions Installation And Service Manual

							1.7Mailbox Modify - The Hotel should be able to modify the mailbox number
of a particular guest without losing any of the recorded information in that
mailbox.
2.0ConfiaurationSee Chapter 2 for initial configuration information.
Once the application has been setup it is also necessary to access the following
Menus:
SYSTEM CONFIGURATION
Configure PMS integration
Feature COS
Group COS
Limits COSNetwork COS
Phoneline exceptions
Reconfigure system
Configure Video Dispatch
Configure Citywide 
SMDIConfigure 
Smartcard Table
ExitEnter letter in ( 
) to execute command.
When you need help later type 
?.COMMAND (E/F/G/L/N/P/R/V/W/X): E
Users will then view the following:
Answer the following questions to configure the PMS
Clear 
passcode on Check-out = MClear messages on Check-out = 
MClear name on Check-out = [N]
Clear greeting on Check-out = [N]
On Check-in set the mailbox FCOS = 
[O] 2
On Check-out set the mailbox FCOS = [0] 64
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							3.0Mailbox SetuoOnce the application has been setup, the user must create guest mailboxes with
either the Check-Out or Check-In FCOS (it is not critical to match the existing roomstatus since the integration handles a re-synchronization of the databases when
it first starts up).It is important to set the MWI type for the guest mailboxes to be
type 16:Message Waiting Type 
#l: ?
0:None
1:Not Available
2:AC msg lamp
3:DTMF to PBX
4:Fixed RS232
5:Pager
6:SL-1 BkGround
7:Program RS232
8:T/R RS232
9:Centrex RS232
10:lntecom RS232
11:NEC RS232
12:Video Dispatch
13:
I-T-T RS232
14:Citywide 
SMDI
15:AT&T System 75
16:HIS PMS
17:SL-I Msg Waiting
Message waiting type 
#l: 16
This is so that the guest room’s MW light is controlled by the PMS system.(Note:this integration does NOT preclude the use of another integration running on a
different serial port).After both the configuration and the mailboxes have been set up, the integration
will update the room status.
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							4.0Text MWIAs a new PMS feature, it is possible for a guest to find how many (if any) text
messages are waiting at the front desk (in the PMS system). This is done both
upon 
login and logout of the mailbox:
“Hello , you have N unplayed messages, 2 messages total.X text messages at the front desk. Press P to play the first
message...’
“You have 3 messages remaining.” (No prompting done when thereare NO text messages.)
This announcement of text messages is controlled with a 
new, FCOS Feature Bit
154:
“Announce text (E-Mail) message count.”
5.0Installation
Use the extra cost feature diskette for both the enabling of the feature and with theHard Disk Maintenance Menu choice of 
“prompts.add” to add the following
additional prompts:
Prompt 2131: “text message” .
Prompt 2182: “text messages” .
Prompt 2183: “at the front desk.” **
**Note:This prompt can be replaced with an optional: “in your E-Mail System.”
**Note: Only English prompts support this prompt.
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							6.0Console Administration
Presently only the Hyatt Encore PMS has control over the Text message count
field in the user’s mailbox. This count can be monitored via the Mailbox Dump
utility. The new field now shows immediately following the network statistics/billing
fields:Sent 
urg-msgs = 0
Recspt=0
Net-urg-mien = 0
Net sent node = 
0
Greet count= 0
Recpccomplt = 0
Recpt-msgs = 0
Clr connect= 0
Net sent mlen = 0
Net-node mien = 0
Tes-msgIcnt = 3
Tas-msgsSent-to-node
Net-msgs-revNet-send nurg
Successl&gins
Recpt,busy
Recpt-attend
Callp-connectNet rcvd mlen
NetlrecipImlen
=0
=0
=0
=0
=0
=0
=0
=0
=0
=0
Pages
Urg-to-node
Net-urg-revNet-send-rep
Recpt-calls
Recpt-maUser connect
Disk -use
Netjcvd-urgNet-node-urg
=0
=0
=0
=0
=0
=0
=0
=0
=0
=0
Message Queues:
TypeCount Total Head Tail
Free
73--072
Played0a-
-1-1
Receipts
0----1-1
Future delivery
0----1
-1
TypeCount Total Head Tail
Unplayed0--1-1Urgent
0--1-1
Undelivered0---1-1Call placmt
0--1-1
If this field is other than 0, it will be displayed every time a full mailbox report is run(either when deleting, modifying, searching, etc), under a new field called 
‘TEXT
MW” (text messages waiting):
MAILBOX:100
MSGS:0UNPLAYED:0URGENT:0 RECEIPT:
0
LCOS:Default
:1FCOS:Unlimited :1
GCOS:DefauttGCOS 1 :1NCOS:Default :1
BAD LOGS:0LAST LOG:05/04/901:26pmMINS:0.0
PASSWD: NTUTOR: NDAY: MNIGHT: M
NAME:
CODE:
EXTEN:100INDEX:0 TEXTMW:
2-
AlTEN DN:
INDEX: 0
ACCESS: None
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							7.0Batch Mode
A new batch mode program 
/cmds/atext now exists in order to change/query this
new field via the console.The following is a set of examples that demonstrate its usage:
$ atext ?
use: 
atext ml = [startlmaiibox t =text-count [m2=end_maiibox] [ +verbose]$ 
atextSet text count for mailbox: ?
Enter a number in the range, 1 to 99999999999
or a range of mailboxes separated by a hyphen 
’Set text count for mailbox: 100
New text count (O-255) 
[2]: ?
Text count is used to announce user of an existing electronic
message waiting at either the hotel/motel front desk or at the user’s
E-mail system.
User must have the correct FCOS to allow
announcement.
New text count (O-255) 
[2] :Set text count for mailbox:
$ atextSet text count for mailbox: 100
New text count (O-255) 
[3] : 2
Set text count for mailbox:
$ atext ml=101 t=2$ 
atext ml =102 t=l +vMailbox 102: Text count set to 1
$ 
atextSet text count for mailbox:
103-l 05New text count (O-255): 5
Set text count for mailbox:
$ atext ml=103 m2=105 +v t=3Mailbox 103: Text count set to 3
Mailbox 104: Text count set to 3
Mailbox 105: Text count set to 3
3 Mailboxes affected
Note that when an individual mailbox is modified, the actual text count is shown.
2-Page18- 
						

							8.0Communication DescrictionThis integration is based on communication between the PMS and VMS via an
RS232 Full Duplex link. The connection should be a DB25 pin male connector.
8.1link Setup
Baud =
stop =1200 Asynchronous, Bits = IO, (Start = 1, Data = 7, Parity = 1,
1) Panty = Even.
Note:
A 
Null Modem adapter may be needed with an Encore PMS
lntegfation.Test the RS232 link without one, and if the data packets are notreceived correctly, install a Null Modem Adapter.
*.
9.0Messaae Formats
Each fixed length record will contain:
All messages start with an STX, followed by the message text. All message text
must be followed by 
ED( and the last byte LRC, to guarantee integrity.
ACK and NAK are sent by the receiver to the sender to indicate positive or
negative acknowledgement to the transmitted message. A NAK should be used
by the message sender as a request to retransmit the last message sent. ENQ
is a sender request for a repeat of the acknowledgement (ACK or NAK) as a replyto the last transmitted message.
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							The following is a summary table of the valid data transferred between the PMS
and the VMS:STX =
El-x =
ENQ =
ACK =
NAK =
SP =
LRC =
MBOX =
MSG =
FCOS =
UNP =
URG =
UNR =02H Start of data text
03H End of data text
05H Request for retransmission of acknowledgement
06H Positive acknowledgement
15H Negative acknowledgement
20H ASCII space character (to padd fields)
Longitudinal redundancy check 
(XOR of all bytes after STX
including the 
Rx character, with a OOH Null seed)
A 6 digit (left justified and space filled) mailbox ASCII number
“1” RESYNCHRONIZE
“2” CHECK IN1.“3” CHECK OUT
“4” MESSAGE WAITING STATUS
“5” BAD MAILBOX ADDRESS“6” QUERY MESSAGE 
WAFTING STATUS
“7” MOVE MAILBOX
“8” 
MODIN FCOS
“9” TEXT MESSAGE MW
Where the message is sent in hex (ex: “4” is 34H).
See Message Format Table (Table 1.0)
A 2 byte number (00-64) representing the Feature Class of
Sewice to use when modifying the mailbox (set up via the
console configuration menus)
A 2 byte number (00-99) representing the number of unplayed
messages in the guest mailbox (valid ranges 30H to 39H)
A 2 byte number (00-99) representing the number of all
unplayed messages with URGENT priority found in the guest
mailbox (valid ranges 30H to 39H)
A 2 byte number (00-99) representing the number of unread
text messages in the PMS system (valid ranges 30H to 39H)
Note: All messages are of a fixed length record (76 bytes), space padded.10.0 
Diaanostic Information
See Appendix A for detailed diagnostic information available through the error log
file, the CDR file and the system console.
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							VoiceMemo/Encore PMS
Message Format
Table 1.0 Message Format Table
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							Appendix A
HIS and Encore Diagnostic Specification
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							CENTIGRAM COMMUNICATIONS CORPORATIONDiagnostic SpecificationPart Number 
2750-0009-01 Rev A
June 24, 1991
Prepared by Walter Croft
HIS/Encore PMS Integration
References:
Centigram Document Part No. 2750-0009-00
‘VoiceMemofficore PMS Integration ENGINEERING SPECIPICATION’
Definitions:
ACECDR:
cdrmenu:
EECO:ENQ:
eecomenu:hisinit:
hismwi:
hiSl.CV:
hiSESpC:hissnd:
mwk
NAEOAA:
PMS:
TlT:
An ascii control character used in the RS232C serial pro&&l for positive
acknowledgement of a single character or 
full message packet.A group of routines, data and files that allow the 
VoiceMemo system to do call detailed
recording of selected information for diagnostics.
A 
VoiceMemo routine that runs only when the system administrator requests to inspector modify the CDR log 
fiIe and/or configuration.
An OAA record that stores the configured data set up by eecomenu.
An 
ascii control character used in the RS232C serial protocol.It is used to request
retransmission of the Iast character or full message packet.
A 
VoiceMemo routine that mus only when the system administrator requests to inspect
or modify the EECO 
OAA record for the HIS/Encore PMS integration.
A 
VoiceMemo routine that is started by hissnd to read though all mailboxes on the
system and 
update message waiting for any with message waiting type 16.
A 
VoiceMemo routine that receives message waiting update requests from the mwla,
reformats the data and requests hissnd to transmit the message across the serial link to
the PMS system.Upon completion it reports the status back to the 
mwia.
A 
VoiceMemo routine that receives the serial link data from the PMS system.
A 
VoiceMemo routine that is started by hisrcv if it receives a resync message from the
PMS system.It sends a message to hissnd to start hisinit and then dies.A 
VoiceMemo routine that sends data across the serial link to the PMS system.
A VoiceMemo routine that oversees message waiting updates for all the messagewaiting integrations.
An aski control character used in the RS232C serial protocol for negative
acknowledgement of a single character or 
full message packet.Open Account Administrator. The method to store 
VoiceMemo mailbox and
configuration data in 4K records.
Property Management System.
Tela-typewriter.
The 
purpe of this document is to explain the available diagnostic information for the HIS/Encore PMS
Integration.The information is 
located in three areas: the log tile, the CDR file and the system console.
Any messages that are displayed on the system console are from the nmning tasks hissnd, hi%?, hismwi-.or hi&it showing that they aborted and why.