Mitel Voice Processing Solutions Installation And Service Manual

							Page 4
3.1.
Summary of Installation
To install language prompts, you must do two things: load the prompts onto the server, and
enable the prompts. Loading the prompts is the process of copying the prompts data to a
prompts drive. The user does not have to specify which drive to load the data as the server
handles this automatically. Enabling the prompts is the process of verifying the serialized
diskette (prompts setup diskette) that permits the new prompts to run on the server. This is
done by running the add.extracost program.
3.2.Installation Instructions
FOR THE MODEL 120 AND MODEL 70 ONLY: Some server prompts in this
procedure may contain generic references to other multiple-module Centigram Series 6
products. The Model I.20 and Model 70 are “one module” servers. When asked for the
number of the module, always enter 
“1” or “a” (all.).8.
WARNING!This procedure requires that you shut down the system resulting in
an interruption to call processing. Centigram recommends that you
Step 1.
Step 2
Step 3
Step 4
Step 5
Step 6perform this procedure during periods of low call traffic.
Reach the System Maintenance Menu, and execute a system shutdown (menu
choice S, System, Shutdown). You are prompted:
WARNING!!
This will terminate call processing.Tme
shutdownif you really want to do thisEnter shutdown.
Specify the modules to shut down. When you are prompted modules
to
shutdown, enter a for all modules.You arepromptedwait for message waiting queues to be
empty?[Y ] :Press Enter to wait for the message waiting queues to clear.
You arepromptedwait for paging queues to be empty?
[Yl :Press Enter to wait for the paging queues to clear.
Wait until all lines are off-hook. When prompted Perform Off line
System Verification?,respondNto skiptheverify.Reach the Module Maintenance Menu, as follows, and disable all modules.
Disable the module connected to the server console last. The prompts are:
Enable or disable modules?
i 
						

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Enter Y. This takes you to the Module Maintenance Menu.
Select (D) Disable a module:
Which module?Enter the number of the module to disable. Repeat this choice until finally
specifying the module connecting to the server console. When you do so, you are
prompted:
Warning: Disabling module 1 will result in system reboot!
Do not confirm disable if you do not want this to happen.
Type disable to confirm your request.Step 7Enter disable to disable the module.
*.The server resets. Wait for the maintenance mode prompt.
Step 8
Run the prompts.add program. When you see the prompt Enter one of the
names: thenrespond promphadd.Step 9Load the first prompts diskette into the server. (Do not load the prompts setup
diskette!) When prompted:
Insert the 1st diskette containing the prompts and press
returnPress Enter. When prompted:
Wait until drive light is out, insert language disk #l,
hit CR when ready.Press Enter. (Do not change disks.) When prompted for each additional diskette,
remove the previous one and insert the next one in sequence. Press Enter when
the correct diskette is inserted.
Step 10When the last diskette has been loaded, the server displays the number of directory
entries, pointer sectors, and speech blocks used by the prompt partition. You are
then returned to the Off-Line Maintenance Menu.
Step 11The only prompts that do not need to be enabled are the full and hotel sets of
American English prompts, mnemonic version (non-numeric). All other prompts
must be enabled as described in the next two steps.(However, you can also enable
prompts online as described in section 5.2, Online Enable.)
Skip to step 13 if installing American English mnemonic full set, otherwise,
continue. 
						

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Enable the prompts. When prompted Enter one of the names : enter
add.extracost. The prompts are:Enter Y to add extra cost features, N to stop: [N]Enter Y to enable the prompts. When prompted:
Insert Extra Cost SETUP disk in the floppy drive
Enter  when ready :Insert the Prompts setup disk and press Enter.
Step 12Exit the extra-cost menu. When prompted:
Do you want to install another extra cost feature? [Y/N] :
Mla.Press Enter. You see a number of warning messages. You can ignore the ones
about activating the configuration and rebooting the system.
Step 13When prompted Enter one of the names : enter host.status. Enable all
modules, enabling the module connected to the server console last.
Select (E) Enable a module:
Which module?Enter the number of the module to enable. Repeat this choice until finally
specifying the module connected to the server console. When you do so, you are
prompted:
Rebooting module X.Step 14The server resets and resumes normal operation.
There are two ways to use the prompts once installed and enabled. You can
specify the prompts language as the default language for a line group.
Or, createor modify an LCOS for the new prompt language, then specify the LCOS for each
mailbox using the language.Complete information on how to perform these tasks
are in the 
VoiceMemo Reference and Configuration Manual, in the Mailboxes and
the Other Classes of Service chapters.
4.
Updating PromptsThis section covers updating prompts on a Series 6 server. Refer to Section 3 for information
on installing new prompts. 
						

							Page 74.1.Summary of Update
To update prompts, you must load the new prompt diskette set onto the server. The updateprocedure differs from the installation procedure in that prompts do not need to be enabled.
4.2.Update InstructionsTo update prompts, follow steps 1 through 10 in section 3.2, Installation Instructions. Then
skip to step 13, and follow the rest of the procedure from that point.
5.
Related IssuesThis section covers related issues with prompts installation and update.
5.1.Numeric Prompts SetsThere are two kinds of numeric prompts sets for American English: full set and overlay. The
numeric full set, when installed, does not replace an existing full mnemonic set. The numeric
overlay set does replace the mnemonic full set, and cannot be used unless the mnemonic full
set was already installed. Numeric overlay sets consist of two diskettes instead of six.
5.1.1, Overlay SetOverlay sets do not need to be enabled.
It is a known problem that if the overlay set is installed, the configuration report shows
“Numeric prompts enabled, prompts not loaded.”
5.2.Online EnableThe enabling portion of prompts (Steps 11 and 12) can be performed with the server online.
The procedure is identical to loading an optional feature. From the System Maintenance
Menu, choose the Additional Options Menu, and then select (A) Add Optional Feature(s).
When prompted
Enter Y to add an Optional Feature, N to stop:respond with Y. When prompted, insert the Prompts Setup diskette, and press Enter. When
asked whether to install another Optional Feature, enter N.
If you enable the prompt set online, you must duplicate the active configuration and then
activate the inactive configuration. Both these actions are available under the Offline Menu,
under System maintenance/Reconfiguration/Reconfigure System. 
						

							Page 85.3.Languages per Server
The maximum number of languages available on each type of Series 6 server is listed below.
1IServer Type
IMax. Number of Languages
704
12014
120s
8
64012 
						

							Issue 1 Release 2.0 January 1996
I voiceProcessing Solutions 1
TM, @ - Trademark of M itel Corporation
0 Copyright 1996, Mite1 Corporation
All rights reserved.Printed in Canada.
IEnhanced In-band
IntegrationManual 
’ 
						

							0 1996 Centigram Communications Corporation. All rights reserved.
This publication is protected by federal copyright law. No part of this
publication may be copied or distributed, stored in a retrieval system, or
translated into any human or computer language in any form or by any means
electronic, mechanical, magnetic, manual or otherwise, or disclosed to third
parties without the express written permission of Centigram Communications
Corporation, 91 East Tasman Drive, San Jose, CA 95134.
REPRODUCTION
Licensed users and authorized distributors of Centigram products may copy
this document for use with Centigram products provided that the copyright
notice above is included in all reproductions.
PROPRIETARY TERMS
The following are trademarks or registered trademarks of Centigram
Communications Corporation:
AIP, 
CallAgent, CallText, Centigram, PROSE, Speaklt, SpeechPlus,SPEECH+, 
TruVoice, VGS, VoiceMemo, FaxMemo, OneViewPROSE 2000 Version 1 01992 Centigram Communications Corporation.
All other brand and product names are claimed or registered marks of their
respective companies.
NOTICE
The information contained in this document is believed to be accurate in all
respects but is not warranted by 
Mite1 Corporation (MITELB). The information
is subject to change without notice and should not be construed in any way
as a commitment by 
Mite1 or any of its affiliates or subsidiaries. Mite1 and its
affiliates and subsidiaries assume no responsibility for any errors or omissionsin this document. Revisions of this document or new editions of it may be
issued to incorporate such changes. 
						

							Table of Contents1 Enhanced In-band IntegrationOverview.......................................................................................................l-l
How the Integration Works..........................................................................1-2
Template Structure.......................................................................................1-4
Data...........................................................................................................l-4
Action........................................................................................................l-5
Error Action...............................................................................................l-5
Time-out....................................................................................................l-5
Next Templates
..........................................................................................l-5
Comment...................................................................................................
1-6Example Templates...................................................................................
.1-6Template Execution......................................................................................
l-7
Template Rules
................................................................................
.............l-9
Deriving Mailbox Numbers........................................................................l-10
Digit Absorption......................................................................................
1-11Digit Offset..............................................................................................l-l 1
Conditional Greetings.................................................................................l-l 1
Administrative Interface..............................................................................
l-11Loading a Template Set............................................................................
1-12Modifying a Template..............................................................................
1-12Creatinga Template.................................................................................1-12
Feature Interactions and Limitations...........................................................1-12
2 Menu ParametersHow to Use This Chapter.............................................................................2-l
Action...........................................................................................................2-2
ApplicationDescription................................................................................
2-3
Application Name.........................................................................................2-3
Backup Application.......................................................................................2-3
Called Extension Absorbed Digits.................................................................2-4
Called ExtensionSignedOffset.....................................................................2-4
Calling Extension Absorbed Digits...............................................................2-5
Calling Extension Signed Offset...................................................................2-5
. . .111 
						

							Comment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v . . . . . . . . . . .2-6
Current Template
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Data
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .2-6
Error Action
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~..........................................2-7
Host Number
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~...2-8
Install Application
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
List Applications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
MF Enable
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Next Templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2- 10Number of In-band Tasks on This Host
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10Save Application
. . . . ..D..................................................................................2-11Show Application
. . ..‘....................................................................................2-11Show Number of In-band Tasks on Each Host
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12Time-out
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
ProceduresTask List
List of General Procedures
General Procedures
List of Detailed Procedures
Detailed Procedures
Appendix A= Fujitsu 
Starlog Enhanced In-band Integration
Features and Functions.................................................................................A-l
Hardware and Software Requirements..........................................................A-2
Feature Interactions and Limitations.............................................................A-3
Use of Receptionist II...................................................................................A-3
VoiceMemo Template Specifications............................................................A-4
-Appendix B: Omni Enhanced In-band Integration
Features and Functions.................................................................................B-l
Hardware and 
So&are Requirements..........................................................B-2
Feature Interactions and Limitations.............................................................B-3
Use of Receptionist II...................................................................................B-3
VoiceMemo Template Specifications............................................................B-4
Appendix C: System 25 Enhanced In-band Integration
Features and Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-l