Mitel Voice Processing Solutions Installation And Service Manual

							DP 7501Page 6 of 6
VoiceMemo Release 5.03 and later
stebReference35. Compare your templates with your worksheet to verify your work.
Select:(0) Show Application
Response: The system scrolls all of the templates in the application onto the
console screen.If any of the information does not match your
worksheet, select the template and make the necessary changes.
36. Backup (save) the application.
Select:(H) Backup Application (Release 5.03 systems) or
(S) Save Application (Release 5.04 systems)
Prompt:Do you want to overwrite existing copy?
Response: Y
f’rompt: Application backed up37. Press X to return to the Online configuration menu.
38. Press X again to save your changes and exit.
Dot. Rev. A
l-
P 
						

							Appendix A:Fujitsu Starlog Enhanced In-band IntegrationThis appendix contains supplemental information about integrating an 
AIP
VoiceMemo system with a Fujitsu Starlog PBX. See the Task List for procedures to
configure the integration.
Features and FunctionsThe 
Starlog PBX uses a hunt group to route internal and external calls to the
VoiceMemo system. When the switch sets up a call to the VoiceMemo system, it
directs the call to the hunt group pilot. The pilot is a “phantom extension,” and is
always busy. This forces the call to hunt past the pilot‘to one of the 
VoiceMemo
ports.The 
VoiceMemo extension that controls message wait requests is also part of the
hunt group, but it is an originate-only extension.Because it is part of the hunt
group, users can place message waiting return calls, which hunts past the message
waiting port to the 
VoiceMemo ports.
Figure A- 1 shows the strategy for 
Starlog to AIP VoiceMemo integration.
The PBX uses integration pattern 0 to convey calling party identification to the
VoiceMemo system.It can identify many different call types in the information
packet, and the 
Starlog Enhanced In-band integration has over 20 templates to
recognize all of the different call types.See the template specifications later in this
appendix for more details on the different call types.
The AII? 
VoiceMemo system has three types of message waiting notification that you
can use with the 
Starlog PBX:
0RS-232 Message Waiting (Type 7) - also called Modem Message
Waiting, uses an 
VoiceMemo serial port and an external 1200 baud
modem to pass DTMF message waiting requests to the PBX. This does
not use a 
VoiceMemo line port, and is usually the most economical type
of message waiting. The limitation with this type of message waiting is
that the confirmation tones from the PBX are not passed from the
modem back to the 
VoiceMemo system.
A-l 
						

							Fujitsu Statlog
lDTMF-to-PBX Message Waiting (Type 3) - uses VoiceMemo line ports
to pass DTMF message waiting requests to the PBX.
0Pager and Message Delivery Message Waiting (Type 5) - uses one or
more 
VoiceMemo line ports to outdial to external paging systems or
telephone numbers.
Starlog PBXIncoming
Trunks,DILs\
StationForwarding
Message
Retrieval
‘4- - ) Queue-
7//Circular
Hunt Group
ou;f;k~- ---------
t
-
-
AIP VoiceMemo SystemIntegration Ports
I
a-1 MODEM
Message Waiting 
Port(s+---------.
Outdial Ports*Enhanced In-band
and Receptionist II
Applications
*.RS-232
Message Waiting
orDTMF to PBX
Message Waiting
Outdials:
Paging, Fax,
Call Placement
Figure A- 1Starlog to VoiceMemo System Integration Structure
Hardware and Software RequirementsThe AIP 
VoiceMemo system software requirements are:
lRelease 5.02 or later
l
Enhanced In-band Integration optional feature
The 
VoiceMemo system hardware requirements are:
lOne line card port for every incoming phone line
lOne serial port for RS-232 message wait control, or one line card port
for DTMF-to-PBX message wait control
lAdditional line card ports to place any outgoing calls (paging, fax, etc.)
A-2
i 
						

							Fujitsu StarlogThe Fujitsu 
Starlog software requirements are:
0Feature Package Fl or higher
The 
Starlog hardware requirements are:
0One (1) 8SLC port per VoiceMemo/Receptionist port
l
One (1) 
8SLC port for message wait control
Feature Interactions and limitations
lIn Starlog systems with three- and four-digit extension numbers, the PBX will
insert a lead digit 0 to fill three-digit numbers out to four digits. The EIB
software has templates set to accommodate sites with thre&-digit, four-digit, and
mixed dialing plans.
0The PBX identifies direct trunk calls by a number which is defined by
programming (CMC 251, parameter 3). The 
VoiceMemo system expects that
number to be 0000, and expects the leading digit of three-digit trunk numbers to
be 0.
lDuring a conference call, Starlog electronic telephone sets do not generate the
DTMF tones needed to control the 
VoiceMemo application.
lThe Starlog dialtone timeout is quite short - about 5 or 6 seconds. All calls
from the 
VoiceMemo system must start dialing quickly. Avoid using any pauses
(+> in the early parts of a dial string.
0It is possible to connect two Starlog switches to a single VoiceMemo system.
Call Fujitsu and Centigram for assistance.
aUse of Receptionist IIIf the 
VoiceMemo system has the Receptionist II optional feature installed, it can
extend a call to an extension which is No Answer Forwarded back to the 
VoiceMemoports. The Receptionist II port waits for that call forward to occur, recognizes by an
answer tone that it has connected to a 
VoiceMemo port, and disconnects.
For this forwarding and call recognition to work correctly, you must:
0Program the VoiceMemo system to recognize the extension numbers of
the ports running the Receptionist II application (DP 6034).
A-3
i 
						

							Fujitsu Statlog
0Program the VoiceMemo ports to dial a DTMF # when the system
identifies a call forwarded from one of its own ports.
0Set line exception 9 for ringing timeout to be greater than the Starlog’s
Forward No Answer timer.
See the Receptionist 
II Manual for more information about programming for
Receptionist II.
VoiceMemo Template SpecificationsThe 
Starlog templates have a default inter-digit timeout of 2 seconds and are set to
hangup on an error condition. Without actually editing the templates, you can
change the inter-digit timeout and the error action by using the 
Starlog Edit
Parameters Menu.
8.The default templates for 
Starlog integration are:
NAME: 
STARLOG
Tl: R, T, ,
Next:2 34567891011121314151617181920
212223
Comment:Wait for ring
T2: C,r 20, H
Next:3 4
56789101112131415161718192021
2223
Comment:In case we lose C
T3:1 0 sx#, Vl, 20, H
Next:
Comment:Direct internal call: Stuffed 0T4: 1 
sx#, Vl, 20, H
Next:
Comment: Direct internal call: No stuffed digit
A-4
i
T5: 2 Xx#, V5, 20, H
Next:
Comment:
Direct external callT6: 3 
0 sx# 0 dx#, V4, 20, H
Next:
Comment: Busy forwarded call: Stuffed 0 in source and
destination
T7:3 0 sx# dx#, V4, 20, H
Next:
Comment: Busy forwarded call: Stuffed 0 in source 
						

							Fujitsu Starlog
T8:
Next:
Comment:
T9:
Next:
Comment:
TlO:
Next:
Comment:
Tll:
Next:
Comment:
T12:
Next:
Comment:
T13:
Next:
Comment:
T14:
Next:
Comment:
T15:
Next:
Comment:
T16:
Next:
Comment:
T17:
Next:
Comment:
T18:
Next:
Comment:
T19:
Next:3 
sx# 0 dx#, V4, 20, H
Busy forwarded call:Stuffed 0 in destination
3 
sx# dx#, V4, 20, H
Busy forwarded call: No stuffed digits4 
0 sx# 0 dx#, V3, 20, H
RNA forwarded call:Stuffed 0 in source and
destination4 
0 sx# dx#, V3, 20, H
RNA forwarded call:Stuffed 0 in source4 
sx# 0 dx#, V3, 20, H. .
RNA forwarded call:Stuffed 0 in destination
4 
sx# dx#, V3, 20, H
RNA forwarded call: No stuffed digits5 
0 sx# 0 dx#, V2, 20, H
Forward All forwarded call: Stuffed 0 in source
and destination
5 Cl 
sx# dx#, V2, 20, HForward All forwarded call: Stuffed 0 in source
5 
sx# 0 dx#, V2, 20, H
Forward All forwarded call: Stuffed 0 in
destination5 
sx# dx#, V2, 20, H
Forward All forwarded call: No stuffed digits
8 
Xx# 0 dx#, V4, 20, H
Busy forwarded external call: Stuffed 0 in
destination8 
Xx# dx#, V4, 20, H
A-5
.a 
						

							Fujitsu Starlog
Comment:Busy forwarded external call: No stuffed digit in
destination
T20:
9 Xx# 0 dx#, V3, 20, H
Next:Comment: 
RNA forwarded external call: Stuffed 0 in
destinationT21: 
9 Xx# dx#, V3, 20, H
Next:Comment: RNA forwarded external call: No stuffed digit in
destinationT22: 0 Xx# 0 dx#, V2, 20, H
Next:
Comment:Forward ALL forwarded external call: Stuffed 0 in
destination*.T23: 0 
Xx# dx#, V2, 20, H
Next:Comment: Forward ALL forwarded external 
call:No stuffed
digit in destination
A-G 
						

							Appendix B:Omni Enhanced In-band IntegrationThis appendix contains supplemental information about integrating an 
AII?
VoiceMemo system with an Omni PBX. See the Task List for procedures to
configure the integration.
Features and FunctionsThe Omni integration operates over standard two-wire E 
& M trunk circuits. The
switch routes direct and forwarded calls to the 
VoiceMemo afiplication over one
group of trunks.Th
eVoiceMemo system sends message waiting requests to the
switch over a separate trunk (or group of trunks). The Receptionist II application (if
installed) operates on the same line group as the 
VoiceMemo application.
The PBX uses a hunt group to route station and trunk calls to the 
VoiceMemosystem. All of the trunks in the hunt group are identified as VMS (Voice Mail
System) trunks in the switch database. Because they are VMS trunks, the switch
sends in-band call information when it routes a call over these trunks.
Direct (message retrieval) calls go through a POTS DN that is permanently
forwarded to the 
VoiceMemo system. The VoiceMemo system recognizes the DN
of this “dummy extension” and treats the call as a direct call from the originating
DN.
Figure B-l shows the strategy for Omni to 
AH? VoiceMemo integration.
The Omni integration does allow call transfers from the 
VoiceMemo system, such as
return to operator or to another extension.The switch’s ability to recognize a
switch-hook flash on tie trunks makes this possible.
The EIB integration software includes two Omni template sets: one for three-digit
dialing plans and one for four-digit dialing plans. The Omni integration does not
support mixed dialing plans.
The PBX sends different call information messages to the 
VoiceMemo system for the
different types of call forwarding. This allows mailbox owners to use conditional
greetings. The forwarded call types are: forward busy, forward no answer, and
forward all.B-l 
						

							OmniOMNI SI, Sill PBXAIP VoiceMemo System
Incoming
Trunks 
-IStation 
--IForwarding
Message
Retrieval
--
1 $Queue*--?f
1’Dummy
)ExtensiontCircular
--IHunt Group
fIntegration PortsB
IB
tI
.2-WireE&M Tie Trunks -Message Waiting 
Port(s1
Outdial Ports1Enhanced In-band
and Receptionist II
Applications
DTMF to PBX
Message Waiting
Outdials:
Paging, Fax,
Call Placement
Figure B-l Omni to 
VoiceMemo System Integration Structure
The 
AU’ VoiceMemo system has two types of message waiting notification that you
can use with the Omni 
PBX:l
DTMF-to-PBX Message Waiting (Type 3) 
- uses VoiceMemo line ports
to pass DTMF message waiting requests to the PBX.
l
Pager and Message Delivery Message Waiting (Type 5) 
- uses one or
more 
VoiceMemo line ports to outdial to external paging systems or
telephone numbers.
Hardware and Software RequirementsThe AIP 
VoiceMemo system software requirements are:
l
Release 5.02 or later
l
Enhanced In-band Integration optional feature
The AIP system hardware requirements are:
B-2’
lOne line card port for every incoming phone line 
						

							Omni
0One line card port for DTMF to PBX message wait control
0Additional line card ports to place any outgoing calls (paging, fax, etc.)
The Omni software requirements are:
lRelease 52.40 or later (SI)
lRelease 82.40 or 85.10 or later (SIII)
The Omni hardware requirements are:
lOne (1) 2-wire E & M trunk per VoiceMemo/Receptionist port
0One (1) 2-wire E & M trunk for message wait control
Feature Interactions and limitations’
lOmni FeaturePhones use the Message Leave-feature for message waiting
indication. If the Message Leave feature is not programmed, the Omni
PBX provides stuttered dial tone. The 
VoiceMemo system cannot
extinguish the message waiting indicator automatically for 
FeaturePhones,because the switch ignores requests to turn off the indicator. To extinguish
the Message Leave button, the user must push the button until “IVMS”
shows in the display, then hold the pound 
(#) key until the phone beeps.
l Standard (POTS) ph
onesreceive a stuttered dial tone and/or a light as a
message waiting indicator. The 
VoiceMemo system can turn these
indicators on and off through the switch.
lIt is possible to connect two Omni switches to a single 
VoiceMemo system.
Call and Centigram for assistance.
use of 
Recehonist 11The Omni PBX allows the optional Receptionist II application to perform
supervised transfers. The switch can recognize a switch-hook flash on the tie trunks
and return dial tone. The AIP 
VoiceMemo system then dials the desired DN and
monitors the call. The Receptionist II application can also perform blind
(unsupervised) transfers.If the Receptionist II application is operating in supervised mode and extends a call
that is forwarded back to the 
VoiceMemo system, the switch prevents the fonvardingand will return busy to the Receptionist II port.
B-3
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