Mitel Voice Processing Solutions Installation And Service Manual

							cl?5415Set the Site Name, Banner, and Code
Page 1 of 1
VoiceMemo Release 6.OA and later
This procedure describes how to set the site name, site banner, and the site code.
StepReference
1.Reach the System Maintenance Menu.
2.Change the site name.
Select:(N) System Name. Code, and Banner
Prompt: Enter ‘Y’ to change the site name, N to keep the
current site name:
/lenu MapIResponse: Y to change the name,
N to keep the current name.
3.If you answered yes to step 2, then enter the new site name, otherwise continue at
step 4.
Prompt: Enter new site name (return for none):Response: Enter a descriptive name, up to 
60 characters.
4.Change the site code.
PYOWZP~: B-&er Y to change the site code, N to keep the
current site code:Response: Y to change the site code,
N to keep the current site code.
5.If you answered yes to step 4, then enter the new site code, otherwise continue at
step 6.
Prompt: Enter new site code (return for none):
Response: Enter a code, up to 10 characters.
6.Change the site banner.
Prompt Enter Y to change the site banner, N to keep
Ithe current site banner:Response: Y to change the site banner, then enter the new site banner,
N to keep the current site banner.
7.If you answered yes to step 6, then enter the new site code, otherwise continue at
step 8.
Prompt: Enter new site banner (return for none):Response: Enter a banner, up to 240 characters. To acknowledge the end of the
text enter a period 
(.) on a new line and press Enter.
8.The system returns to the System Maintenance Menu. 
						

							cl?5701Run Verify With System Offline
Page 1 of 3
VoiceMemo Release 6.OA and later
This procedure describes how to execute an offline system verify. The verify can be run
only if all modules are shut down. For information regarding online system verification,
see CP 700 1.FOR THE MODEL 120 AND MODEL 70 ONLY: Some system prompts in this
procedure may contain generic references to other multiple-module Centigram Series 6
products. In such cases, shaded areas indicate a difference in operations for the Model
120 and Model 70. The Model 120 and Model 70 models are equivalent to “one
module” servers. When asked for the number of the host or module, always enter “1” or
“a”.This procedure applies to servers using either SCSI or IDE hard disks. All SCSI
references in this procedure are for SCSI servers only.
8.WARNING!
This procedure requires that you shut down the server resulting in an
interruption to call processing.Centigram recommends that 
YOUperform this procedure during periods of low call traffic.
Step
1.Reach the System Maintenance Menu.
2.Execute a system shutdown.
Select:(S) System Shutdown
Prompt: WARNING ! !
This will terminate call processing.
Weshutdown if you really want to do this
Response: shutdown3.The server asks which modules are to be shut down.
Prompt hosts to shutdown?IResponse: a for all.
Prompk Wait for Message Waiting?Response: Y to wait for message waiting queue to clear.
4.When the Series 6 server has taken all lines of the server off-hook, it continues by
asking if a verify is to be executed.
Prompti Perform Offline System Verification?Response: Y to execute the verify.
5.The server asks if the results of the verify are to be recorded. The default is yes.
Prompt: Log results?
Response: Y or press Enter.
3
Reference
Menu Map 1 
						

							cl? 5701Page 2 of 3
VoiceMemo Release G.OA and later
Step6.When the verify is complete, the system continues with the shutdown, asking if the
server should wait while the message waiting indicators are updated.If any errors
were encountered during the verify, contact the Technical Assistance Center.
7.Change the status of the modules if desired.
Prompt:Enable or Disable Modules?Response: Y to change the status of modules,
N to keep the module status the same and continue at step 11.
8.Ifyou answered yes in step 7, ad7artwiththesrat*lsof~moduleisdisplayedandthenltheModule Maintenance Menu is displayed.
9. To enable a module:
Select:(E) ENABLE a module
prompt; Which Module?Response: Enter the number of the module to be enabled. If enabling multiple
modules, enable the module attached to the console last. (Enter 1 or a
for Model 120 or Model 70.)
10. To disable a module:
Select:(D) DISABLE a module
Prompt: Which Module?Response: The number of the module. If disabling multiple modules, disable the
module attached to the console last. (Enter 1 or a for Model 120 or
Model 70.)
Prompt: type disableto confirm your request:
Response: disableIf enabling or disabling multiple modules, repeat step 9 or step 10 as appropriate.
If the status of the module attached to the console was changed, the balance of this
procedure is not be seen due to the module resetting.
11. When done configuring the module, exit the menu. The system completes the
shutdown.
Prompt: ***SHUTDOWN COMPLETE***The System Maintenance Menu is displayed, even though the server is not
operational.
12. Reach the Reports Menu.
R&GenceMenu Map 9
Dot. Rev. A 
						

							cl? 5701Page 3 of 3
VoiceMemo Release 6.OA and later
StepReference13. Review the Verify Report.
Select:(V) Verify
Prompt: Report destination:
Response: cIf any errors were recorded in the report, contact the Technical Assistance Center.
14. Exit to the Main Menu.
15. Turn off the system power or press the reset button(s) to reboot.
Dot. Rev. A 
						

							Do a Floppy Backupcl? 5703Page 1 of 1
VoiceMemo Release 6.OA and later
This procedure describes how to perform a floppy backup of the Series 6 server.
step
1.Reach the System Maintenance Menu.
2.Initiate the floppy backup.
Select:(F) Floppy Backup
Prompt: Insert Backup Diskette 1 in floppy drive
Enter
Y when ready, or N to quit:
Response: Insert the diskette and enter Y to continue,
N to abort the backup process.
8.
3.If the diskette has not been formatted in QNX, format the diskette.
Prompt:Invalid backup diskette...need formatting
Enter
Y for formatting, or ‘N to quit:
Response: Y to format the diskette,
N to abort the backup process.
The system formats the diskette, if required, then proceeds with the backup.
4.Insert more diskettes as specified by the server.
The server produces a report to the console when the backup is complete, then
returns to the System Maintenance Menu.
ReferenceMenu Map 1
Dot. Rev. A 
						

							cl? 5704Perform a System Restore (system.restore)
Page 1 of 3
VoiceMemo Release 6.OA and later
This procedure describes how to perform a system restore.
It is assumed the Series 6 server has been shut down and all modules disabled using the
process described in CP 6268.
WARNING!During this procedure, the server cannot process calls. Centigram
recommends that you run this process during periods of low call traffic.
Step
1.Boot the system. (All modules boot to the Maintenance From Hard Disk Meiu,since they are disabled.)
2.Initiate the floppy backup.
PTVmpt:Enter one of the names:
Response: system.restore
3.The server starts the process. Enter the number of backup diskettes to be restored.
PW?Zpt:How many backup floppies do you have?
Response: Number of diskettes from the last floppy backup.4.Insert diskette(s) when directed.
Prompt: Insert Backup Diskette 1 in floppy drive
Enter
Y when ready, or N to quit:
Response:Insert the diskette and enter Y to continue,
N to abort the backup process.
5.Specify what information to restore.
Prompt: Do you want to turn on the tutorial for each
mmailbox restored (Y/N)?
Response: Y to restore the mailboxes with the tutorial activated,
N to restore the mailboxes with the tutorial turned off.
Prompt Do you want to restore the configuration,
security and billing information (Y/N)?
Response: Y to restore the information,
N to not restore the information.
Reference
Dot. Rev. A 
						

							CP 5704
Page 2 of 3
VoiceMemo Release 6.OA and later
StepReference6.If you answered yes to restoring the configuration and billing information, specify
the information to be restored; otherwise continue at step 8.
Prompt: Enter Yif you want to restore Billing rates
file:Response: Y to restore the information,
N to not restore the information.
Prompt: 
EnterY if you want to restore System name
file:Response: Y to restore the information,
N to not restore the information.
Prompt: Enter Yif you want to restore System code
file:Response: Y to restore the information,
N to not restore the information.
Prompt: Enter Yif you want to restore Banner file:Response: Y to restore the information,
N to not restore the information.
Prompt: Enter Yif you want to restore System
Revision History:Response: Y to restore the information,
N to not restore the information.
PT-owz~~: Enter Yif you want to restore Remote
console history file:Response: Y to restore the information,
N to not restore the information.
IPrompt: 
EnterY if you want to restore Remove
console task commands file:Response: Y to restore the information,
N to not restore the information.
Prompt: Enter Y‘if you want to restore Current
billing data file:Response: Y to restore the information,
N to not restore the information.
Prompt: 
EnterY if you want to restore VoiceMemo
configuration file:Response: Y to restore the information,
N to not restore the information.
Dot. Rev. A 
						

							CP 5704
Page 3 of 3
VoiceMemo Release 6.OA and later
Step
7.If you answered yes to restoring the VoiceMemo configuration file, specify which
configuration is to be restored; otherwise continue at step 8.
h~~pt: EnterY if you want to restore VoiceMemo
configuration file 0:Response: Y to restore configuration file 0,
N to not restore configuration file 0.
PXIWZ~: EnterY if you want to restore VoiceMemo
configuration file 1:
Response: Y to restore configuration file 1,N to not restore configuration file 1.
8.Insert more diskettes as specified by the server.
The server produces a report to the console when the restore is complete, then
returns to the Maintenance From Hard Disk Menu.
Reference
Dot. F.w. A 
						

							cp 6267Reload a System 
(systemxeload)Page 1 of 5VoiceMemo Release 6.OA and later
This procedure describes how to install the software on an Model 
120 or Model 70
using the System Reload program. This program should be used only on a 
non-
redundant server that has experienced a disk failure, and only when you are instructed
to 
use it.Performing this procedure deletes the existing database of all speech, accounts,
and configuration. To update the server software and preserve the existing database of
all speech, accounts, and configuration, use the Perform an Offline Software Update
procedure (CP 6263).
Note:Make sure the Service Diskette, all Optional Feature Diskettes, and the Module
Enable Diskette contain the serial numbers for the disk in the server and the
disk to be added.
The Model 1201 and Model 70 contain an IDE hard disk, while the Model 
@OS
contaians a SCSI hard disk. SCSI disk references have been replaced in the software
where feasible.The System Reload program erases all information currently on the hard
disk. Run this program only if your technical support group instructs you
to do so.
0
I
WARNING!
0Be sure to shut down and disable the server using the process described in
CP 6268.
Step
1.Insert the Floppy Boot Diskette. Press the reset button or turn on the system
power. The system boots off the floppy drive. The server 
d&plays the self test
results:s2.The server reads from the floppy disk, then requests the service diskette.
P7-0~pt: Insert floppySERVICE 6.00 and hit return
Response: Insert the diskette, then press Enter.3.The server reads from the floppy disk, and asks which process you want to execute.
Pr0WZpt:Enter one of the names:
Response: system.reload
Reference
Dot. Fkv. A 
						

							Cl’ 6267
Page 2 of 5
VoiceMemo Release 6.OA and later
Step
4.The server reads from the floppy disk, and issues a warning about the pending
process.
Proyqt: WARNING! !*****-k*** INSTALL PROGRAM ***-k-k*****INSTALL program should be executed only when a
complete system
installation
is desired (from scratch).
This means that
all information
on thesystem
(accounts,speech,
programs,etc.) will be
lost.
If you have a current
account backup diskette, the
account data
(but not speech) can be reloaded
via the system restore menu.
If this is not desired, thenreboot
the system and
execute the UPDATE program.
Inorder to do a complete INSTALL you
must have as
a minimum the following set of
diskettes:
TSOFTWARE DISKETTES
PROMPTS DISKETTES
IF YOU DO NOT WANT TO
CONTINUE,
THEN RE-BOOT THE
SYSTEM! !!. . ..OTHERWISE
e . DENTER A CARRIAGE RETURN
Response: Press Enter.
s5.Enter the number of modules in the server.
Prompt How many HOSTS are in this configuration?
Response:Enter the number of modules in the server.
Reference
Dot. Rev. A