Mitel Voice Processing Solutions Installation And Service Manual

							5.1.System Configuration Form 1l
Program the ONS line cards in this form
5.2.Feature Access Codes Form 2l
Program a Feature Access code for Call Forwarding - Internal Only (Feature 4)l
Program a Feature Access code for Call Forwarding - External Only (Feature 5)l
Program a Feature Access code for Abbreviated Dial Access (Feature 24)
0Program a Feature Access code for Send Message (Feature 41).
Program a Feature Access code for Call Message sender of Oldest Message
(Feature 42)
5.3.Class of Service (COS) Form 3l
Voice mail lines and message sending line(s) should each be assigned a unique COS
number. The following COS options should be enabled for each:53.1. Voice Mail Port COS
.
COS Option 212 (Can Flash if Talking to an Incoming Trunk)
eCOS Option 213 (Can Flash if Talking to an Outgoing Trunk).
COS Option 216 (Data Security).
COS Option 238 (Override Security)l
COS Option 261 (ONS Voice Mail Port)
5.3.2.Message Waiting Port COSl
COS Option 216 (Data Security)l
COS Option 220 (Do Not Disturb)
0COS Option 235 (Originate Only)l
COS Option 238 (Override Security).
COS Option 259 (Message Sending)l
COS Option 261 (ONS Voice Mail Port).
COS Option 265 (Voice Mail System Speed Dial Index O-255)
NOTE: COS Option 265 must be set to the index number programmed in CDE
form 31 for message retrieval (refer to Section 5.8.2
Message Retrieve Abbreviated Dial Number, on page 9).
5.3.3. User Extensions COS.
COS Option 206 (Call Forwarding - Busy).
COS Option 207 (Call Forwarding - Don’t Answer)
*COS Option 208 (Call Forwarding - External)l
COS Option 231 (Message Waiting Setup Bell) or COS Option 232 (Message
Waiting Setup Lamp) in the COS of the mailbox holder’s extension.
COS Option 245 (Abbreviated Dial Access)
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							5.4.System Options Form 4l
Enable System Option 21 (Incoming to Outgoing Call Forwarding)
5.5.Station Programming Form 9l
Program the ONS lines and give the appropriate COSl
Voice mail ports must be in a separate COS from the message waiting ports
5.6.Non Dial-h Trunks Form 14l
If required, enter the Voice Mail Port Hunt Group Access Code in form 14 for DAY,
Nl, and/or N2 for trunks to go to Receptionist
*.
5.7.Hunt Groups Form 17l Program all 
VoiceMemo ONS lines in a hunt group and give them a Hunt Group
Access code.l
Program the Message Waiting line(s) in a hunt group and give them a Hunt Group
Access code.
NOTE:Message Waiting Hunt Group is not the same as VoiceMemo ONS
Hunt Group.
5.8.System Abbreviated Dial Form 31
Integration is based upon the use of system abbreviated dial numbers. This eliminates
several dialing steps involved in sending and retrieving voice mail messages.
Special codes entered in the System Abbreviated Dial Form (CDE form 31) allow the
caller to customize the PABX operation to suit the operation of the particular voice mail
system.
The 
MITEL MA/L Enhanced In-band application, described in this document, is set up to
expect three pieces of information, delimited by a # character. These digits are sent as
DTMF tones by the PBX, after the voice mail port answers a call sent to it. The three
fields expected are:
1) Reason call is forwarded to voice mail (i.e., Busy or No-Answer)
2) Called party’s mailbox number
3) Calling party’s mailbox number (if a system user)
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							All fields are provided by the insertion of special codes in the abbreviated dial Stringused to access M/TEL MAIL.
The special codes include:CODE
*1
l 3xx
*4
*6
*8
*9**
o-9DESCRIPTION
5-second pause
Insert manual dialed digits (XX represents digits expected)
Send call forward condition to voice mail
Tone out caller extension number
Send digits of calling party to voice mail
1 -second pause
DTMF digit 
*
DTMF digits 0 - 97 
						

							58.1.Message Forwarding Abbreviated Dial Number
Refer to Figure 2 - Call Forward and Message Retrieve Process. Users forward
their sets to the index number. This must be set up as follows:
Index Number
Diait Strinq
Voice Mail Hunt Group Access + *4 + # + *6 + # + *8 + #
Example: 100 = 2000*4#*6#*8#
Users’ telephones are set up to forward calls, on Busy or No-Answer conditions,
to this abbreviated dial number. If a call to a set is not answered, or encounters a
busy condition, the PBX follows the forwarding that has been set, and dials the
hunt group access code (2000 in this case).
When the 
M/TEL MA/L system answers the forwarded call, the PBX sends the
remaining digits 
(*4#*6#*8#).*.
The *4 is converted into the call forward Busy, or call forward No-Answer access
code, defined in Form 4. This code is matched to a template in the Enhanced 
In-
band programming so the appropriate greeting will play.
The 
*6 is converted into the calling party’s extension number (i.e., the extension
number of the telephone calling the 
M/TEL MA/L system, which is also the user’smailbox number).
The l 8 is converted into the originator’s extension number (i.e., the number of
the extension that called the user’s telephone), provided they are calling from
another extension on the PBX. 
(NOTE: If the originator is an outside caller, the
*8 code will not tone out any digits).
The # characters are toned out to mark the end of each field and are interpreted
by 
M/TEL MA/L as de-limiting characters.
‘rg/  
!@2202
2204
/  
a, r;.,I
I
Sx-200 DIGITAL/LIGHTMSG Waiting HG
Abbreviated Access code: 88FWD to: 88100 to send callers to
voice mail
VM HG Access 2000
0Retrieve Msg dial 88200
OR Dial Call Sender of Oldest
Message feature code
OR Press message key (Supersets only)
F!$&MITEL MAIL
X 1805
Voice Mail Hunt Group Access Code: 2000
Call FWD Index 100: 
2000*4#*6#‘8#Msg. Retrieve Index 200: 
2000##*6#
Figure 2 - Call Forward and Message Retrieve Process
8 
						

							5.8.2.Message Retrieve Abbreviated Dial Number
The index number for users to retrieve messages is set up as followS:
Index NumberDiait String
Voice Mail Hunt Group Access + # + # + *6 + #
Example: 200 = 2000##*6#
NOTE: 
This number is programmed as the index number for COS option 265 in
the message waiting ports COS (refer to Section 5.3.2
Message Waiting Port COS on Page 
5), and is used by the SUPERSET
Message key and Call Message Sender of Oldest Message PBX
features.
The PBX dials the hunt group access code (2000 in this case).When 
M/TEL MA/L answers the call, the PBX tones out the remainder of the
abbreviated dial string (##*6#).
The 
M/TEL MA/L system matches the ####to one of its programmed Enhanced In-
band application templates, and the 
l 6 is converted into the calling party’sextension number (i.e., the user’s extension number, which is also the user’s
mailbox number).
The 
M/TEL MA/L system plays the appropriate user login greeting and the user
is prompted 
to enter a password.
5.9.Message RetrievalMessages can be retrieved from the 
M/TEL MA/L system by one of the following
methods. Both methods assume that users are calling from their own extension
telephones. The M/TEL MA/L system prompts for users’ passcodes before playing any
saved messages.
5.9.1.Message Retrieval Using a SUPERSETl
SUPERSET 4’, SUPERSET 430TM, and SUPERSET 4DNTM:
1. Press the Message softkey
2. Press Read
3. 
Press Call. 
SUPERSET 420TM:
1. Press the Message key
2. Press Calll
SUPERSET 41 OTM:
1. Press the Message keyl 
SUPERSET 401TM.
1. Go off-hook
2. Press the Message key
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							5.9.2.Message Retrieval Using Feature Code
Go off-hook and dial the Call Sender of Oldest Message feature access code.This code is programed in Form 2 (Feature Access Codes), and is feature
number 42.
5.9.3.Message Retrieval by Outside CallerAlthough this section is not relevant to the PBX setup, it is included here for
information purposes.
“Outside callers” refers to callers calling from outside the PBX, via trunk access.
These callers are routed to the 
M/TEL MA/L Receptionist II application, wherethey hear the “company greeting”. Users who want to access their mailboxes
from an extension other than their own, can do so by dialing the hunt group
access code of the ONS voice mail ports. At this point they are treated in the
same way as outside callers.Outside callers who want to call into the M/TEL MA/L system to retrieve their
messages, must press the * key (star) during the M/TEL MA/L company greeting.
This puts them into the message centre application, where they are prompted for
mailbox numbers. After entering mailbox numbers, they again press the * key(star) and are prompted for their passcodes. Once users successfully enter
passcodes, they can retrieve their messages.
10 
						

							6.MITEL MAIL PROGRAMMING
The 
M/TEL MA/L system must be programmed to integrate to the SX-200 for proper CalIhandling. The following programming details assist you to set up Enhanced In-band. Other
basic programming, such as Message Waiting, is discussed in 
M/TEL MAIL Volume 2,Reference and Configuration.
6.1.Step 1 - Define Line Group in Offline Menu
1.Log into the M/TEL MA/L system to access the OFFLINE Menu.
The system displays the Main Menu:MAIN MENU
(M) Mailbox maintenance
(C) 
CallAgent maintenance
(R) Report generation
(S) System maintenance(X) Exit
If you need help later, type 
?.8,COMMAND 
(M/C/WS/X):
3 Enter S to select System Maintenance. The system displays the System Maintenance
menu:SYSTEM MAINTENANCE
(A) Automatic Wakeup
(B)Automated Receptionist Extensions
(F) Floppy backup
(G)
Resynchronize HIS PMS room status
(H)Hard Disk Utilities
(M)Manual Message Purge
(N)Site Name, Code, Banner
(0) Additional Options
(P)Passwords/Security(R) Reconfiguration6)System shutdown
(T) Module Status
(U) System Verify
(V) Event Recorder
(W) Network menu
(X) Exit
If you need help later, type 
?.COMMAND 
(AIBIFIGIWMINIOIPIRIS~TIUIVIW~X):
a Enter R to select Reconfiguration. The system displays the System Configuration menu:SYSTEM CONFIGURATION
(A) Restore COS
(B) Backup COS
(C) Configure MWI suppression
(F) Feature COS
(‘2) Group COS
(L) Limits COS
(M) Restriction COS
(N) Network COS
(T) Tenant COS
(P) Phoneline exceptions
(R) Reconfigure system
(0) OneView Administration(X) ExitIf you need help later, type 
?.COMMAND 
(AIBICIFIGIUMINITIPIRIO/X):
11 
						

							3 Enter R to select Reconfigure System. The system displays the VoiceMemo
Configuration 
- Main Menu:VOICEMEMO CONFIGURATION 
- MAIN MENU
(A)Activate Configuration03)Hardware ConfigurationCC)Increase System HoursCD)Define Floating Modules(ElModify Active Configuration(F)Modify Inactive Configuration63Omine Menu
W)Configure Unified IntegrationwExitIf you need help later, type 
?.COMMAND 
(AIBICIDIUFIGIHIX):
3 Enter G to select Offline Menu. The system displays the Offline Menu:OFFLINE MENU: configuration 0.
Currently active configuration is: 1.
Reading configuration records...
Checking consistency between hardware configuration and OAA...
VoiceMemo Configuration - Offline Menu
(A)Linegroup Only ApplicationsCL)Linegroup and RS232 Applications(MlRS232 Only Applications(E)RS232 or Smartcard Integrations(1)Linegroup and Smartcard IntegrationsCT)DTh4F to PBX Message Lights
0)Pre-Extension Dial SuingwSL-I Phone Emulator Menu(F)Serial Redirect Float Menu((3Define Line Groups and Fax GroupsW)MESA-Net (Async and TCP/IP) Menu
(0)CSOIO Integration Menu6)Auto Gather - System Billing
NJ)Unified TCP/IP Menu(Y)Configure Smartcard TableCC)Report Current Configuration(B)Duplicate Active Contiguration(Q)Quit -- Forget Changes(X)Exit -- Save Changes
OFFLINE MENU:
2. Enter B to select Duplicate Active Configuration.
The system copies the active configuration into the inactive work area, then re-
displays the Offline Menu in the abbreviated single line form:Reading configuration records...
Checking consistency between hardware configuration and OAA
MKCONF: 
config I copied to conflg 0
OFFLINEMENU (A.L,M,E,l.T,D,P.F.G.N.O,S,U,Y,C,B.Q,X):
NOTE: To re-display any menu in its expanded form, press Enter key (carriage
return) at the abbreviated menu prompt.
12 
						

							3. Enter G to select Define Line Groups and Fax Groups.
The system displays the Line Groups menu:Line Groups
((3W)6)(-0NJ)(A)CD)(F)((3(WCurrent Group 
= [l]Name of current group - []Show ALL groups
Show THIS group
Show Unassigned lines
Add lines to current group
Drop lines from current group
Define Fax groups
Fax group connections for current line group
Exit
Enter G to select Current Group. The system prompts for a line group number.
The 
[l] indicates group 1 is selected by default.
Enter the number for the line group you want to configure. (This example uses 3.)Enter a Group number 
- [I] 3
+ The system responds as follows:Group 
#3 has no lines assigned.
GROUP (G.N,S,T.U.A.D,F,C.X):
q Enter N to select Enter group name. Enter the name you choose for this group.
(This example uses Enhanced in-band):Enter group name 
- [] Enhanced /n-band
GROUP (G,N,S,T,U.A,D.F.C.X):
3 Enter A to add lines to this group. Lines are added by entering their triplet identifiers
(Module:Slot:Circuit). Enter a ? at the prompt for detailed command help.Enterlinestoadd- 
1:3:0,1:3:1GROUP(G.N.S,T,U,A,D,F.C,X):
+ Enter T to Show This group. Confirm the lines you added appear:Group 
#3: “Enhanced In-band”
Module 1: Lines 30 3: IFax Conn: 
GROUP 
(G,N.S,T.U,A.D,F,C,X):
j Enter X to exit the Line Groups menu and return to the Offline Menu.
4. Enter A to select the Linegroup Only Applications menu:Group 
#3 lines - [VOICEMEMO]
Linegroup Only Applications
G)KuCD)03)(P)(RI(V)6)w(XlGroup selected 
- [3]User Interface - [IDID VoiceMemoEnhanced lnbaodPager
ReceptionistVoiceMemoSpecial VMVG Application
Disable
Exit
13 
						

							5. Enter E to select the Enhanced In-band application for this line group:Group 
#3 lines - [ENHANCED IN-BAND]
INBAND Integration
(A)Calling Extension Absorbed Digits (O-12) 
- [](B)Calling Extension Signed Offset (+/-N) - [](C)Called Extension Absorbed Digits (O-12) - [](D)Called Extension Signed Offset (+/-N) - [](E)MF Enable? (Y/N) - [N](X) Exit
* No changes are required to this application.
Enter X to return to the Linegroup Only Applications menu:Group 
#3 lines - [ENHANCED IN-BAND]
APPL (G,U,D.E.P.R,V,S,W,X):
ti Enter X to return to the Offline Menu.
6. Enter X to Exit and Save Changes. The system writes the changes to the offline
configuration and returns to the 
VoiceMemo Configuration - Main Menu:Writing new configuration report to 
/usr/vmkonfig/vm.report.O...Writing new configuration commands to /usrivmkonfigivm.cmd.O...TCPIP:writing lusrlvmiconfigitcp.init.0 . . . .
TCPIP:writing /usr/vm/configkcp.host.O . . . .WARNING: ACTIVATE CONFIGURATION to enable changes!
COMMAND 
(AIBICID/E’F/GIWX):
7. Enter A to select VoiceMemo Active Configuration Menu:VOICEMEMO ACTIVE CONFIGURATION MENU
(A) Activate Configuration
(N) Name Configurations(V) View Configurations(X) Exit
If you need help later, type ?.
COMMAND (A/NIV/X):
3 Enter A to activate the inactive configuration:Configuration last edited by OFFLINE CONFIGURATION is 0.
CONRGNAMEACTIVEDATEACTIVATION DATE
NUMBER
00 CONFIGURATION # 0NO
04/24’96 15: 1701 CONFIGURATION # IYES04118/96 14:05 04118196 14:06Activate inactive configuration, 
‘CONFIGURATION # O’? [Y/N]: Y
* Enter Y to activate:Line states (A-active, I-idle, S-stopped) for module I 
(slot:port)3:o - I 31 - I 32 - I
Message Indicator Request Queue Lengths
active:0untried:0 retrying:0 calls expected:0
Pagmg Request Queue Lengthsactive:0 untried:0retrying:0calls expected.0
Wait for message waiting queues to be empty? [Y]:
(Press Enter key here)
14