Mitel Voice Processing Solutions Installation And Service Manual

							Omni
See the Receptionist II manual for more information about programming for
Receptionist II.
VoiceMemo Template SpecificationsThe Omni templates have a default inter-digit timeout of four seconds and are set to
hangup on an error condition. Without actually editing the templates, you can
change the inter-digit timeout and the error action by using the Omni Edit
Parameters Menu.
The Enhanced In-band Integration optional feature includes 
two template sets for
Omni integration, one for a three-digit dialing plan and one for a four-digit dialing
plan. The default templates for Omni integration with a three-digit dialing plan are:
a,
NAME: OMN13
DESCRIPTION: OMNI-3 digit Application by Centigram
Tl:R,,,
Next:234567891011
Comment:T2: 
02#, T V5, 40, H
Next:
Comment: direct call with no Id
T3:03 s3 0# d3 0#, T V4, 40, H
Next:
Comment:Busy forward
T4: 04 
s3 0# d3 O#, T V3, 40, H
Next :
Comment:RNA forward
T5:05 s3 O# OOOO#, T Vl, 40, H
Next:
Comment: 
Login prompt:000 is the VMEMO access point (dummy
extension)
T6:05 s3 0# d3 0#, T V2, 40, H
Next:
Comment:
Forward all
T7:06 
Xx# d3 0#, T V2, 40, H
Next:
Comment:
Message desk Attendent forward
T8:07 Xx# d3 0#, T V2, 40, H
Next:
Comment: Message desk forward,
B-4 
						

							OmniT9: 08 Xx# d3 0#, T V4, 40, H
Next:
Comment: Trunk call Busy forward
TlO:09 Xx# d3 0#, T V3, 40, H
Next:
Comment:Trunk call 
RNA forward
Tll:lXx# d3 O#, T V3, 40, H
Next:
Comment:Command code 
lo-16 will have the same greeting
B-5i 
						

							Appendix C:System 25 Enhanced In-band IntegrationThis appendix contains supplemental information about integrating an AIP
VoiceMemo system with an AT&T System 25. See the Task List for procedures to
configure the integration.
Features and FunctionsThe System 25 integration operates over standard two-wire circuits from Tip and
Ring cards. The switch routes direct and forwarded calls to the 
VoiceMemoapplication over one group of lines. The 
VoiceMemo system sends message waiting
requests to the switch over a separate line (or group of lines). The Receptionist II
application (if installed) operates on the same line group as the 
VoiceMemo
application.The System 25 integration allows call transfers from the 
VoiceMemo system, such as
return to operator or to another extension. The switch also correctly passes the
original called extension number to the 
VoiceMemo system when a double forward
occurs. Although the switch allows all types of call forward (busy, ring no answer, all
calls), it only sends one type of call forward message to the 
VoiceMemo system.
Because there is no distinction, mailbox owners cannot use conditional personal
greetings.Figure C-l shows the strategy for System 25 to 
AIP VoiceMemo integration.
The 
AIP VoiceMemo system has three types of message waiting notification that you
can use with the System 25:
0RS-232 Message Waiting (Type 7) - also called Modem Message
Waiting, uses an 
VoiceMemo serial port and an external 1200 baud
modem to pass DTMF message waiting requests to the PBX. This does
not use a 
VoiceMemo line port, and is usually the most economical type
of message waiting. The limitation with this type of message waiting is
that any confirmation tones from the PBX are not passed from the
modem back to the 
VoiceMemo system.
lDTMF-to-PBX Message Waiting (Type 3) - uses VoiceMemo line ports
to pass DTMF message waiting requests to the PBX.
C-l 
						

							System 250Pager and Message Delivery Message Waiting (Type 5) - uses one or
more 
VoiceMemo line ports to outdial to external paging systems or
telephone numbers.
System 25
Incoming
Trunks
Station
Forwarding
\\\
Y- - ) Queue-
/.
/
Circular
Hunt Group-
ou;Ql;;k;t- _-----_-_t
AIP VoiceMemo System
Integration PortsD
II MODEM
Message Waiting Port(s+----------.
Outdial Ports4Enhanced in-band
and Receptionist II
Applications
W-232
Message Waiting*.
or
DTMF-to-PBX
Message Waiting
Outdials:
Paging, Fax,
Call Placement
Figure C-lSystem 25 Integration Structure
Hardware and Software RequirementsThe AIP 
VoiceMemo system software requirements are:
l
Release 5.02 or later
, 
eEnhanced In-band Integration optional feature
The 
AU? system hardware requirements are:
9One line card port for every VoiceMemo/Receptionist II line
0One line card port for DTMF to PBX message wait control,
or
l
One serial port for RS-232 message wait control
l
Additional line card ports to place any outgoing calls (paging, fax, etc.)
c-2
4 
						

							System 25The AT&T System 25 software requirements are:
0R2Vl (Release 2, Version 1)
0R3Vl (recommended)
The System 25 hardware requirements are:
lOne (1) ZTN-78 port per VoiceMemo/Receptionist II port
0One (1) ZTN-78 port for message wait control
Use of Receptionist IIThe System 25 integration allows the optional Receptionist II application to perform
supervised transfers. The switch can recognize a switch-hook 
flagh on the line and
return dial tone. The Receptionist II port then dials the desired DN and monitors
the call. The Receptionist II application can also perform blind (unsupervised)
transfers.See the Receptionist 
II manual for more information about programming for
Receptionist II.
VoiceMemo Template SpecificationsThe default templates for System 25 integration are:
NAME: SYS25DESCRIPTION: AT&T System 25 Application by Centigram
Tl: R, T, ,
Next: 2 3 4 5 6
Comment:T2: # 00# 
sx##, VI, 50, H
Next:
Comment:direct call
T3:# 
Ol###, V5, 50, H
Next:
Comment:
direct Trunk callT4: # 
02# sx# dx#, V2, 50, H
Next:
Comment:Internal Forwarded callT5: # 
03## dx#, V2, 50, H
Next:
c-3 
						

							System 25
Comment:External Forwarded call
T6:# 08## dx#, ~30 H, 50, H
Next:
Comment:Port badcall from the switch
c-4 
						

							Appendix D:Norstar Enhanced In-bandlntearationThis appendix contains supplemental information about integrating an AIP
VoiceMemo system with a Northern Telecom Norstar KSU.See the Task List for
procedures to configure the integration.
Features and FunctionsThe 
Norstar integration operates over a group of digital lines that is equipped with
VMI (Voice Mail Interface) modules. The switch routes direct 
&d forwarded calls
to the 
VoiceMemo system over one group of VMI lines. The VoiceMemo system
sends message waiting requests to the switch over a separate line (or group of lines)
equipped with a VMI or 
ATA (Analog Terminal Adapter). The Receptionist II
application (if installed) operates on the same line group as the 
VoiceMemo
application.The VMI units convert the 
Norstar digital telephone interface to standard loop start
circuits for the 
VoiceMemo system. They also serve as translators, passing along the
in-band codes needed for the integration and message waiting.
Figure D-l shows the strategy for 
Norstar to AIP VoiceMemo integration.
The 
Norstar integration templates are set to expect a prefix digit of 6, and a VMI
hunt group pilot extension of 239.Since these are probably not correct for your
switch, you must modify the templates during installation.
The KSU does not distinguish between different types of forwarded calls.
It sendsthe same call information message to the 
VoiceMemo system, regardless of whether
the call was forwarded due to a busy, no answer, or forward all condition. This
means that mailbox owners cannot use conditional greetings. The switch does send
the number of the originally dialed extension for multi-step forwarding, SO callers do
hear the correct mailbox greeting.
The 
AIP VoiceMemo system has two types of message waiting notification that you
can use with the 
Norstar:
lDTMF-to-PBX Message Waiting (Type 3) - uses VoiceMemo line ports
to pass DTMF message waiting requests to the KSU.
D-l 
						

							Norstai
0Pager and Message Delivery Message Waiting (Type 5) - uses one or
more 
VoiceMemo line ports to outdial to external paging systems or
telephone numbers.
NorstarAIP VoiceMemo System
x VMIEl:integration Ports) Enhanced In-band
)andReceptionist II
* A VMI can also be used for
the Message Waiting interface3009EIE
Figure D- 1Norstar Integration Structure
Hardware and Software RequirementsThe AIP 
VoiceMemo system software requirements are:
0Release 5.02 or later
0Enhanced In-band Integration optional feature
The 
AU? system hardware requirements are:
0One line card port for every incoming phone line
eOne line card port for DTMF-to-PBX message wait control
0Additional line card ports to place any outgoing calls (paging, fax, etc.)
The 
Norstar software requirements are:
lDR2The 
Norstar hardware requirements are:
lOne (1) two-port VMI unit for each two VoiceMemo/Receptionist ports
lOne (1) line through a VMI or ATA for message wait control
D-2
2 
						

							Norstar
Feature Interactions and limitationsThe following 
interactons and limitations may affect the integration of a
VoiceMemo system and a Norstar KSU.
The DR2 does not support Call Forward Busy.
The Compact DR2 has no Call Forward No Answer.
The DR3 and DR4 support Call Forward Busy if the station is in use on
any line.Call Forward Busy is a system-level option.
Call Forward No Answer means that the ICM rings several times and
then the call goes to a VMI.
A 
Norstar can support up to ten VMIs.The Compact and Modular 
DR2 only allows blind call transfers from
the 
VoiceMemo sysrem, such as return to operator or to another
extension. The 
DR3 and DR4 both allow supervised transfers through
the VMI modules.
Each VMI connects up to two ports and emulates to 
ATAs. The
emulation behaves like a 7100 phone (one button with flash, conference,
and transfer).
User telephones do not generate DTMF tones during a conference call.
Use of Receptionist IIOnly the DR3 and DR4 allow supervised transfers through the 
VMIs. For a
Compact or Modular 
DIQ the switch recognizes a switch-hook flash on the VMI
line, and the Receptionist II port dials the desired DN and goes on hook.
With supervised transfer on a 
DR3 or DR4 KSU, a Receptionist II port can extend a
call to an extension which is No Answer Forwarded back to the 
VoiceMemo ports.
The Receptionist II port waits for that call forward to occur, recognizes by an answer
tone that it has connected to a 
VoiceMemo port, and disconnects.
For this forwarding and call recognition to work correctly, you must:
D-3 
						

							Norstar
lProgram the VoiceMemo system to recognize the extension numbers of
the ports running the Receptionist II application (DP 6034).
l
Program the 
VoiceMemo ports to dial a DTMF # when the system
identifies a call forwarded from one of its own ports.
lSet line exception 9 for ringing timeout to be greater than the Norstar’s
Forward No Answer timer.
See the Receptionist 
IIManual for more information about programming for
Receptionist II.
VoiceMemo Template SpecificationsThe template sets for 
Norstar integration must be modified to have the correct
forward 
prefer digit and hunt group pilot number. The default templates for
Norstar integration are:-.NAME: 
NORSTAR
DESCRIPTION: Northern Telecom NORSTAR
Tl: R, T, ,
Next: 2 3
Comment:Wait for ring, go off hook
T2:6 239, Vi, 10, US
Next:
Comment:Direct call that forwards past first 
UMI port
T3:6 d3, u2, 10, u5
Next:
Comment: Forwarded call from a station
-- --D-4
2