Mitel Voice Processing Solutions Installation And Service Manual

							0 1996 Centigram Communications Corporation. All rights reserved.
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PROPRIETARY TERMS
The following are trademarks or registered trademarks of Centigram
Communications Corporation:
AIP, 
CallAgent,CallText, Centigram,PROSE, Speaklt, SpeechPlus,SPEECH+, 
TruVoice, VGS, VoiceMemo, FaxMemo, OneViewPROSE 2000 Version 
1 01992 Centigram Communications Corporation.
All other brand and product names are claimed or registered marks of their
respective companies.
NOTICE
The information contained in this document is believed to be accurate in all
respects but is not warranted by 
Mite1 Corporation (MITEL8). The information
is subject to change without notice and should not be construed in any way
as a commitment by 
Mite1 or any of its affiliates or subsidiaries. Mite1 and its
affiliates and subsidiaries assume no responsibility for any errors or omissionsin this document. Revisions of this document or new editions of it may be
issued to incorporate such changes.
i 
						

							MITEL MAILTM on the SX-2000@ PABX
Contents
OVERVIEW
. . . . . . . . . . . . . . ..*............................................................................................................................4GENERAL
. . . . . . . ..‘........................~...........................................................................................................4REQUIREMENTS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...........5HARDWARE INTERFACE
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6SX-2000
ICSPROGRAMMING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7*.MITEL MAIL HARDWARE
. . . . . . . . . . . . . . . . . . . . . ..*.......*.........................................................................*..........11MITEL MAIL PROGRAMMING
.............................................................................................................11
DefineLineGroup in OfflineMenu.........................................................................................................11
Configure the Enhanced In-Band Application
.........................................................................................12
Install the Enhanced In-Band Application.
..............................................................................................14MESSAGE WAITING CONSIDERATIONS
...........................................................................................18
3 
						

							OVERVIEW
This document is intended to show the necessary hardware connectivity to the MITEL SX-2000@PABX, as well as to define the Customer Data Entry (CDE) requirements to integrate the
MITEL MAILTM system with the PBX.
GENERAL
Full integration between the M/T,!3 MA/L system and the SX-2000 is achieved through the use of
the “Enhanced In-band” signaling application on 
M/TEL MAIL, and Advanced Analog Networking
(AAN) on the SX-2000 system. Enhancements are as follows:
‘bConditional Greetings can be enabled to provide Busy, No-Answer and yet Available
responses to callers forwarded to subscribers’ mailboxes.
‘%During message playback, subscribers can answer messages left by other internal users.
This only applies to internally forwarded calls.
%A single ARS access code can be used for direct subscriber login, call forwarding and call
rerouting.
M/TEL MA/L can be interfaced to the SX-2000 without using the Enhanced In-band signaling
application, but is not discussed in this document. Mite1 recommends the integration discussed in
this document for ease in implementation, usability and increased functionality, using MS2007
MR2 
(Nil .4.0) or greater. In older software loads, Enhanced In-band signaling can be used but
is limited in functionality and complicated to implement. 
						

							., .  .
REQUIREMENTSl
M/TEL MA/L includes “Receptionist II” and “Enhanced In-band” signaling as part of the basic
package.l
PBX software MS2007 MR3 (N16.1.1) is required for the Digital E&M (Tl E&M) interface.l
Minimum software load of MS2007 MR2 (Nil .4.0) is required to support full functionality. The
following feature packages must be purchased on the PBX, as required:
B Advanced Analog Networking
.Required on the Voice Mail PBX for Enhanced In-band signaling or Direct Subscriber
Login.
NOTE:1. Software load Nl 1.4.0 (MR2) provides
enhancements to 
AAN for ease in integrating to
M/TEL 
MA/L for Enhanced In-band Signaling.
2. 
AAN can only be used for message retrieval (not
Forwarding) in software versions older than 
Nil .4.0.
B Answer Plus - MCD
.Required to make use of the System Reroute timer in station COS. The System Option
timer is used otherwise. This timer is used only for 2nd alternative rerouting.
B Flexible Dimensioning
.If callback messages are applied from voice mail, the maximum number of SUPERSETTM
Callback Messages should not exceed the limit controlled by the purchased dimension
level (MFRD). This should be considered separately on remote 
PBXs in a Network.
Consider the maximum number of multiline sets in each PBX and set to set
messaging. The following multiline sets must be considered in this count:
SUPERSET 4’, SUPERSET 4DNTM and all SUPERSET series sets.
NOTE:SUPER-SET Callback Messages can be flexed in PBX software level MS2007
only.
All Network PBXs require the following features for full use of Network voice mail - Callback
functionality from a voice mail hunt group and public network access:
Public Network Access via DPNSS(if necessary)
MSDN/DPNSS Voice I
MSDNlDPNSS Voice Ill
MSDNlDPNSS Voice V
NOTE:Callback Messages from a voice mail hunt group is only available in MS2007. 
						

							HARDWARE INTERFACEBThe MIKEL MAIL system interfaces to the SX-2000 family of PBXs via Type I - E&M trunks
(analog or digital) for call processing, and QNS port(s) for message activation/deactivation.
See Notes below.
BReceptionist II and VoiceMemo functionality is performed on the same E&M trunk ports
through the use of 
AAN and Enhanced in-band signaling.
BPager Notification and FaxMemo require additional dedicated ONS port(s). E&M ports can
be used, but this is not practical from a hardware real estate perspective.
Mite1 SX-2000 PABXMITEL MAIL
Digital E&M
or
Analog E&M Trunk
Ports (Type I)
Auto Attendant 
&Voice Mail Ports
ONS Ports:
Message Waiting
Pager Notification
FaxMemo
--
--
--
--
Line Cards strappedfor E&M Interface
Line Card(s) strappedfor
ONS Interface
or useSmart Card Interface
(See Note)
NOTES:
‘4Please refer to M/TEL MA/L Volume 2, Reference and Configuration for
message waiting configuration.
BPager Notification and FaxMemo cannot use the Smart Card Interface.
BUsing the Smart Card for message waiting simply involves a data connection
from a data port on the Smart Card (RS232) to a modem connected to an ONS
port on the SX-2000. This port accesses the modem, goes off-hook and dials the
message activate or deactivate access code on the PBX.
%Digital E&M Trunks (Tl E&M) may be used with MS2007 MR3 (N16.1 .I) when
flash on Digital E&M is supported on the PBX software. 
						

							SX-2000 ICS PROGRAMMING1.Feature Access Code Assignment
Call Hold - Retrieve*11
Call Forwarding - Busy (External)*62
Call Forwarding 
- Busy (Internal)*63
Call Forwarding - Follow Me*64
Call Forwarding -No-Answer (External)*65
Call Forwarding 
-No-Answer (Internal)*66
Message Waiting 
- Activate*90
Message Waiting - Deactivate*91
NOTE: These FACs are programmable and are referenced when programming the
2.
M/TEL MAIL database (see page 13).Class of Service
Call Forwarding (External Destination)
Call Forward - No-Answer Timer (O-l 25 set)
Yes
10
Multiline Set Callback Message Erasure
No
E&MTrunks
COV/ONS/E&M Voice Mail Port
Public Network Access via DPNSSYes
Yes
Public Network to Public Network Connection AllowedYes
No-Answer Recall Timer (O-45 s)
30
ONS for&
COV/ONS/E&M Voice Mail PortYes
Message WaitingYes
Permanent Do Not DisturbYes
All Other lncomiag Trunk
No Answer Recall Timer (O-45 s)
30
(15 is default - must be less
than System Reroute and 
No-
Answer Recall timers)
(optional 
- applies to the
Voice Mail PBX only)
(required on the Voice Mail PBX
in a Network or Pager
Notification through a Remote
PBX)
(required on the Voice Mail PBX
if trunk to trunk connections are
to be permitted)
(17 is default 
- must be greater
than call forward and system
reroute timers)
(optional 
- MS2007 only)
(17 is default 
- must be greater
than call forward and system
reroute timers)
7 
						

							System Options Assignment
Call Rerouting Timer (5-60 s)22(default - must be greater than
Call Forward No-Answer, and
less than No-Answer Recall
timers)
Ringing Cadence for Tie Line Calls (Internal/External)Internal(required if M/TEL MA/L
performs screened transfers)
Disable End of Dial Character (#) (Yes/No)No
4.ONSlOPS Circuit Descriptor Assignment
Default values can be assigned for the ONS voice mail ports which will be used for
Messaging, Pager Notification or 
FaxMemo. Single line sets on the PBX, subscribing to
voice mail and equipped with a message lamp, must include the following option:
Message Waiting Lamp (Yes/No)Yes
5.Single Line Set Assignment
Assign directory numbers to the ONS voice mail ports and apply the proper Circuit
Descriptor Number.
6.Station Service Assignment
Apply the proper Class of service (COS) number to the ONS voice mail ports. Toll fraud
should be a consideration when assigning a COR to the voice mail ports. External dialing
may be required for Pager Notification or Message Forwarding.
7.Hunt Group Assignment - (MS2007 Only)
Assign the ONS Messaging port(s) to a voice mail hunt group type with a Pilot Number
that does not conflict with any other dial string in the PBX. Make the Hunt Mode
“Circular” or “Terminal”.
NOTE: Do NOT use single digit hunt group access codes.
8.Telephone Directory
Assign a name to the voice mail hunt group number so users can easily identify a
callback message from 
M/TEL MA/L.
8 
						

							9.E&M Trunk Circuit Descriptor Assignment
Address Signaling
Incoming Start Type
Disconnect Timer
Minimum Flash Timer 
(loo-250 ms)
Maximum Flash Timer (200-250 ms)
Outgoing Start Type
Fake Answer Supervision After Outpulsing
Ignore Answer Supervision
Release Supervision Expected
Audio Inhibit Until Answer Supervision
Transmission Facility (2 Wire/4 Wire)DTMF
IMM
300(must be greater than the
“Maximum Flash Timer”)100
250
IMM
Yes
Yes
Yes
No
2 Wire
NOTE: The E&M trunks on the PBX must be strapped for Type I.
10.Trunk Service Assignment8.
Assign the E&M trunks the proper COS, COR and simply Absorb “0” as shown.
A Trunk Label such as 
“VoiceMail” may be entered.
Non-Dial-In TrunksDial-In-Trunks
Answer PointsIncoming Digit
Modification
DayNight 1Night 2AbsorbInsert
0
NOTE: Toll fraud must be considered when assigning a COR to the voice mail ports.
External dialing may be required for Pager Notification or Message Forwarding.
11.Program the E&M trunks in the Trunk Assignment and apply the proper Trunk Service
Number and Circuit Descriptor. The trunks are then entered in the 
Trunk Group
Assignment, 
using Circular or Terminal hunting.
12.Program the following in the Automatic Route Selection Forms:
Digit Modification Assignment
Number of Digits to Absorb
Digits to be Inserted
2cR>###(Require AAN, MS2007
R2/N11.4.0 on the PBX and
Enhanced In-band signaling on
M/TEL MAIL)
NOTE: 
‘bA Tone Plan may have to be implemented at the beginning of the “Digits to
be Inserted” field, to pause before digits are outpulsed to 
M/TEL MAIL.
Do NOT use a tone plan when using Enhanced In-band signaling.
‘bCR> is the Call Forward Reason, as programmed in the FACs.
 is the Call Forwarding party.
 is the source party.
# is simply a delimiter used in the Enhanced In-band Templates.
‘bThe digits outpulsed to M/TEL MAIL must match specific templates for
Enhanced In-band Signaling to work.
9 
						

							Program the Route Assignment, referencing the proper Trunk Group and Digit
Modification Number. Digits Before Outpulsing can be set to eliminate overlap outpulsing,
but should not be required.Automatic Route Selection Assignment
Leading Digits: 81
Second Dial Tone: NoCOR Group Number:
Digits DialedDigits to Follow
TypeNumber
0Route01
NOTE: All access to M/TEL MA/L will follow this single ARS entry.
*.13.System Speed Call Assignment
Program a system speed call number which contains the ARS access to the M/TEL MAIL
E&M ports.
14.Call Rerouting
Assign the associated speed call number for M/TEL MA/L access in the following forms,
as required:l
Call Rerouting Always Alternative Assignment
0Call Rerouting First Alternative Assignmentl
Call Rerouting Second Alternative Assignment
Extensions can be rerouted to M/TEL MA/L in the Call Rerouting Assignment. All
extensions may reference a single Call Rerouting Alternative Assignment. Alternatively,
users may program call forwarding to the ARS access to M/TEL MAIL.
The voice mail hunt group for messaging must be Call Rerouted Always to the E&M
ports.
10 
						

							MITEL MAIL HARDWARE
Strap the line card ports for E&M and ONS as required. The Smart Card may alternatively be
used for Message Waiting.
MITEL MAIL PROGRAMMING
The M/TEL MA/L system must be programmed to integrate to the SX-2000 for proper call
handling. The following programming details are to assist you in setting up 
Templates for the
Enhanced In-band signaling application. For other basic programming, such as Message
Waiting, refer to M/TEL MA/L Volume 
2, Reference and Configuration.
Define Line Group in Offline Menu
1.Enter G to select the Offline Menu, from the VoiceMemo Configuration - Main Menu.
tiEnter B to Duplicate Active Configuration.8.
The system copies the active configuration into the inactive work area.
2.Enter G to Define Line Groups and Fax Groups.
3.Enter G to select Current Group.
dEnter the number for the line group to configure.
4.Enter N to enter the Name for this group: Enhanced in-band.
5.Enter A to Add lines to this group.
3Enter triplet identifiers (Module:Slot:Circuit).
6.Enter T to show this group and confirm the lines you added.
7.Enter X to Exit this menu and return to the Offline Menu.
8.Enter A to select the Line Group Only Applications menu.
9.Enter E to select the Enhanced In-band application for this line group.
The system displays the following:
INBAND Integration
(A) Calling Extension Absorbed Digits (O-12) = 
[I
(B) Calling Extension Signed Offset (+/-n) = [I
(C) Called Extension Absorbed Digits (O-12) = [I
(D) Called Extension Signed Offset (f/-n) = [I(E) MF Enable? (Y/N) = 
[]
(X) Exit
jDo NOT change any of these parameters,
10.Enter X to Exit and save changes.
The system writes the changes to the offline configuration and returns to the 
VoiceMemo
Configuration 
- Main Menu.
jRemember to Activate Configuration to enable changes.