Mitel Voice Processing Solutions Installation And Service Manual

							User will then read the following (for example):
PMS integration selected on serial port 1. (Connect cable to VoiceMemo“Serial Port 1” connector).Exit completely out of the Offline Menu.
WARNING: REBOOT to enable reconfiguration changes!
Exit completely out of the 
OfFline Menu.Please exit out of the Main Menu as follows:
MAIN MENU
(M) Mailbox maintenance
(R) Report generation
(S) System maintenance
00 Exit
COMMAND (M/R/S/X): X
Users will view the following:
Console shutdown. Hit 
ctrl - Z to reactivate. Extra cost feature is now
installed. . .
REBOOT TO START OPERATION....
At this point the 
VoiceMemo system will automatically REBOOT. The PMS Integration is
now installed and must be and configured completely (see appropriate following chapter).
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							Configuration of EECO and HIS Integrations
The EECO and HIS PMS lntearation Set-UpACCESS:Chapter 3
The PMS menu is accessed off of the 
Reconfiauration menu that is accesses from the
System Maintenance Menu. The menus are 
as”follows:MAIN MENU
(M) Mailbox maintenance
(R)Report generation
(S) System maintenance
(x> ExitEnter letter in ( ) to execute command.
When you need help later type 
?.COMMAND (M/R/S/X) : S
SYSTEM MAINTENANCE
(A>Automatic Wakeup(B) Automated Receptionist Extensions
(D)Display modem passcode
(E)Enable modem/serial port
(F) Floppy backup
(G)Re-synchronize HIS PMS room status(H) Hard Disk Utilities
u->tights test
(M) Manual message purge
(N) System name
(P>Passcode
( wReconfiguration(S) System shutdown
(T)Time and date
(U) Utility menu
(V)Call Detail Recorder
(W) Network menu
PO Exit
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I 
						

							Enter letter in ( ) to execute command.
When you need help later type ?.
COMMAND (A/B/D/E/F/G/H/L/M/N/P/R/S/T/U/V/W/X): R
SYSTEM CONFIGURATION
Configure PMS integration
Feature COS(G) Group COS
CL)Limits COS(N) Network COS
(P)Phoneline exceptions
CR)Reconfigure system
o/)Configure Video Dispatch
(W)Configure Citywide SMDI
(Y)Configure Smartcard Table
(xl ExitEnter letter in ( 
) to execute command.
When you need help later type ?.
COMMAND (E/F/G/L/N/P/R/V/W/X): E
Users will then view the following:
Answer the following questions to configure the PMS
Clear 
passcode on Check-out = MClear messages on Check-out = 
MClear name on Check-out = 
MClear greeting on Check-out = 
MOn Check-in set the mailbox FCOS = [0]
On Check-out set the mailbox FCOS = 
[O]COMMAND (E/F/G/L/P/R/V/W/X): E
Here is a list of the PMS configuration questions and some help text on them:
Clear 
passcode on Check-out = MTo have the mailbox 
passcode cleared on Check-out
enter 
“Y” otherwise, enter “N”
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							Clear messages on Check-out = MTo have the mailbox messages cleared on Check-out
enter 
“Y” otherwise, enter “N”Clear name on Check-out = 
MTo have the name messages cleared on Check-out
enter 
“Y otherwise, enter “N”Clear greeting on Check-out = 
MTo have the mailbox greeting cleared on Check-out
enter 
“Y” otherwise, enter “N”On Check-in set the mailbox FCOS = [0]
Enter the Feature Class of Service number between 1 s.and 64or enter 0 to prevent the number from being changed.
On Check-out set the mailbox FCOS = 
[O]Enter the feature Class of Service number between 1 and 64
or enter 0 to prevent the number from being changed
Mailbox Set Up 
- EECO Only:
Once the application has been set up, the user must create guest mailboxes with either
the Check-out or the Check-in FCOS (it is important to match the existing room status
since the integration does not handle a re-synchronization of the databases in
VoiceMemo and the Property Management System when it first starts up).
Mailbox Set Up 
- HIS Only:
Once the application has been set up, the user must create guest mailboxes with either
the Check-out or the Check-in FCOS. (It is not critical to match the existing room status
since the integration offers a System Maintenance menu choice to provide a 
re-
synchronization of the databases when PMS first starts up). It is important to set the MWI
-type for the guest mailboxes to be type 16:
Message Waiting Type #l: ?
0:None
1:Not Available
2:AC msg lamp
3:DTMF to PBX
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							4:
5:
6:
7:
8:
9:
10:
11:
12:
13:
14:
15:
16:
17:Fixed RS232
PagerSL-1 
BkGround
Program RS232T/R RS232
Centrex RS232lntecom RS232
NEC RS232Video Dispatch
I-IT RS232Citywide 
SMDIAT&T System 75
HIS PMS
SL-1 Msg Waiting
Message waiting type #1 : 16
This is so that the guest room’s MW light is controlled by the PMS system. (Note: this
integration does NOT preclude the use of another integration running on a different serial
pan>-After both the configuration and the mailboxes have been set up, the integration will
update the room status.
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							EECO Trouble Shooting GuideChapter 4The EECO PMS Integration
Trouble Shootina Guide
1.0lmolementation
The EECO PMS integration within 
VoiceMemo polls the Property Management
System once a minute in order to find out which rooms have been
checked-in/checked-out since the last poll. This information is used to perform
user configurable check-in/check-out procedures to mailboxes on the VoiceMemo
system. For more information on the 
VoiceMemo Check-in/Check-out procedures,contact Centigram’s Marketing Department. In the following description the
VoiceMemo system will be referred to as VoiceMemo.8.
2.0Protocol
1)After 60 seconds of no activity VoiceMemo sends an ASCII “C” followed by
an 
ETN ($03).
2)The PMS replies with the character “C” within two seconds.
3)If no reply is received within the two second window up to two additional
attempts will be made by 
VoiceMemo. If there is still no response from the
PMS 
VoiceMemo will return to sleep for 60 seconds and start over at 1.
4)Once the PMS replies it then has 6 seconds to start sending room info
packets to 
VoiceMemo for processing. These packets are as follows:
A)Stan of record character * ($2A).Room status character: A = newly checked-in; V = newly 
checked-
Out.
ClRoom number followed by the delimiter character semicolon ($3B)..
Room numbers are in ASCII readable. Only numeric room numbersare supported at this time. Note, at this time the Room number is
assumed to be the mailbox number and as such needs to conform
to the dial plan. Eventually the ability to translate alphanumeric roomnumbers to mailbox numbers will be added.
D>End of record character % ($25).
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							5)
6)
These packets can be no longer than 80 characters including the start andend of record characters.When there is no more data to send to
VoiceMemo, the interface sends the single ASCII character “@” ($40).
Upon receiving the packet from the PMS 
VoiceMemo will then process theinformation. If the packet is good, all check-in/check-out procedures are
carried out and VoiceMemo requests the next packet (ii any) by sending an
“M” followed by an 
ETN ($03). If the packet is bad VoiceMemo re-requestsit by sending an 
‘L” followed by an ETX ($03). If the PMS sent the empty
reply 
(“@“) VoiceMemo will go back to sleep for sixty seconds without
responding to the PMS.
Note:The PMS must first echo the “L” or “M” before sending any other
information to VoiceMemo.r,When the PMS receives either the 
“L” ElX or “M” ETN requests from
VoiceMemo it has six seconds to respond. VoiceMemo will try either of
these requests up to three times before giving up and sleeping for sixty
seconds before starting at 1) again.
3.0Phvsical Characteristics
RS-232 compatible signal.
2)1200 baud.
3)1 start bit, 1 stop bit, 8 bit data, and no parity.
4)VoiceMemo is configured to be a DCE device.
5)No flow control is supported.
6)Data signals required are transmit data, receive data, logic ground (pin 7),data terminal ready (should always be high).
7)No control signals are used.
4.0Diaanostic information
See Appendix A for detailed diagnostic information available through the error log
file, the CDR file and the system console.
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							HIS Trouble Shooting GuideChapter 5
The HIS PMS IntegrationTrouble Shootina Guide
1.0IntroductionIn order to integrate reliably between the HIS PMS system and the Centigram
VoiceMemo voice messaging system, the following protocol has been developed.
The protocol contains three layers; physical, link, and message. This protocol
conforms to the “HIS Standard Communications Protocol for Full Duplex
Operations” fully with the following stipulations:
8.2.0 .
Phvsical Laver
Electrical Interface:EIA RS232C - Type D electrical standard
compatibility. Connection is via a 
DB25
pin male connector.
Signal Form:
EIA RS404.
Interface Distance:Maximum 50 feet. Interface unit to
interface Processing Unit direct connection.
Distances exceeding 50 feet require a line
driver.Operation Mode:
Full duplex.
3.0Link Laver
Appearance:Data Rate: 2400 Baud Asynchronous
Byte Framing: 
IO bits, (1 start, 7 data, 1 parity, 1 stop), even parity.
4.0Messaae Laver
There are six messages defined for the protocol as follows:
Message number 1 is RESYNC.Message number 2 is ROOM OCC
Message number 3 is ROOM 
VACi
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							5.0
6.0
7.0Message number 4 is MESSAGE WAITING STATUS.
Message number 5 is BAD MAILBOX ADDRESS.
Message number 6 is SEND MESSAGE WAITING STATUS.
Mailbox Re-synchronizationWith the HIS PMS integration an additional menu choice (G) has been added to
the System Maintenance Menu to allow the system administrator to re-synchronizethe state of all the mailboxes being supported by the PMS.
Messaae WaitinqThe HIS PMS integration supports message waiting notification through the PMS
system. A message waiting type has been added to the system called “HIS PMS.”
See Chapter 6, section 3 for an example of this.
Diacrnostic information
See Appendix A for detailed diagnostic information available through the error log
file, the CDR file and the system console.-Page12 
						

							Hyatt Encore Configuration and Trouble ShootingChapter 6
Encore Configurationand Trouble Shootinq
1.0Introduction
The Hyatt Encore PMS is an extra cost feature enhancement that allows integrationbetween 
VoiceMemo and the Encore Property Management System.
Under this integration it is possible to not only automatically assign vacant and
occupied mailboxes to guests (checked in or out), but it also allows for room
reassignment and text message waiting indication.
8.The 
VoiceMemo to Hyatt Encore PMS Integration is designed to offer the Hotels
a reliable and simple way of relaying communication between the voice messagingsystem 
(VMS) and the property management system (PMS).
It is designed to work with VoiceMemo Release 5.00 and later releases of software.This integration provides:
1.1
1.2
1.3
1.4
I
1.5
1.6
Check In - Automatic check in of a guest mailbox upon arrival (PMS to VMS
message)
Text Message Notification 
- VMS notification of number of text messages in
the PMS.Message 
Waging Indication- Automatic voice message waiting indication
(controlled by the PMS)
Played Message indication 
- Automatic signaling from the VMS to the PMSwhen a message is played.
Multiple Classes of Service 
- Allows the automatic check in of guests with
different classes of service which may include different language prompts.Check Out 
- Automatic check out of a mailbox, by disposing of any
recorded messages, recorded name (ii any), or recorded mailbox greeting
(if any).
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