Mitel Voice Processing Solutions Installation And Service Manual

							Installing New Systems
Customer Turnover
After you have completed the post installation audit checklist as described in the
System Implementation Guide, turn the account over to the group responsible for
ongoing maintenance and support.
Provide the customer with appropriate telephone numbers and escalation procedures.
Discuss outstanding items to be completed, review special applications, and
communicate areas of concern.
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							Installation Task listPage 1 of 1
VoiceMemo Release 6.OA and later
Procedure
Installing New Systems
Model 70 Installation..........................................................................a? 6590Check InstallationQuality........................................................................Cl? 6258
Connect
theTelephoneLines...................................................................Cl?626 1
InstallConsole..........................................................................................CP
62 16Install Modem..........................................................................................CP 6270
InstallPrinterI............................................................................................CP 6215
InstallRedundant HardDisk...................................................................CP6284
Run a System Information Report............................................................
CP 1340
Run Verify With System Online..............................................................
CP 7001
TestBasic Telephony Functions...............................................................CP6201
Note:Procedures for building the customer database are in the
VoiceMemo Reference and Confguration Manual.For additional information, refer to the Centigram Series 
G
Technical Reference Manual, and the System ImplementationGuide. For detailed information about optional features, refer to
the respective optional feature manual.
Updates to procedures and the Model 
70 are issued to the field in
Centigram’s Notices to Installers. You should add them to this
guide, as appropriate. 
						

							Run a System Information ReportPage 1 of 2VoiceMemo Release 6.OA and later
This procedure describes how to run a System Information Report. The System
Information report shows all the levels of software previously loaded in the server; the
type of floppy disk
drive installed; the hard disk serial number(s); and the number of
system hours, ports, and links in the server.To run additional reports, refer to the
VoiceMemo Reference and Conj&ration Manual.FOR THE MODEL 120 AND MODEL 70 
ONLY: Some system prompts in this
procedure may contain generic references to other multiple-module Centigram Series 6
products. In such cases, shaded areas indicate a difference in operations for the Model
120 and Model 70. The Model 
120 and Model 70 models are equivalent to “one
module” servers. When asked for the number of the host or module, always enter “1” or
“a”.
StepThis procedure applies to servers using either SCSI or IDE hard disks.
’1. Reach the Reports Menu.
2.Run the System Information report.
Select:(I) System Information
Prompt:REPORT OUTPUT ROUTING
(C) Console (screen)
(P) Console with pause
(1) Printer A
(F) File...
(A) Append to file...
(X) Exit (no report)
If you need help later, type ?.
COMMAND (C/P/l/F/A/X):Response: C to send the report to the console without pausing
P to send the report to the console, pausing as the screen fills,
1 to send the report to printer A*,
F to send the report to a file on the Series 6 server,
A to append the report to an existing file on the Series 6 server, or
X to exit report output options (no report).
* You can have one or more serial ports on your server with different
devices, depending on the configuration of your server.
The server displays the report to the output device you select.If you are sending it
to the console, use the following commands to control scrolling:
To stop scrolling:Press 
&l-STo restart scrolling:
Press Ctrl-Q
Reference
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SteplThe following is a sample System Information Report.
SYSTEM INFORMATION
Fri Apr 28 
14:55:52 1995
VoiceMemo SERVICE Release 6.00 Rev A17.01 Tue Apr 25 12:56:46
Partion Table
13-------
13-------
- - - - - - - -
1995
- - - - - - - -s.Serial number for hard disk is 1234
Serial number for hard disk is 1234
System hours : 240
Hour Lock : 0
Port Lock : 0
Link Lock : 8
UI Lock : 0
Floppy Type : 
1.44M
OneView session licenses: 100OneView client licenses: 300
Figure1Sample System Information Report
Reference 
						

							cp 620 1Test Basic Telephony FunctionsPage 1 of 5
VoiceMemo Release 6.OA and later
This procedure explains how to test basic telephony functions in a newly installed
Model 70.
StepRq%ence
GD Test Telephone lines
1.Set up your equipment as shown in Figure 1.
2.Use the telephone test set to verify the following parameters:
lRinging voltage or proper E 
& M Signalling
lEnd-to-end transmission of voice
lEnd-to-end transmission of DTMF
lSound quality of lines (no noise or static)
lHunting capability of hunt lines
TelephoneTest Set “B”
Private BranchTest Station “A”
Operator Station
Figure 1Post-Installation Test-Equipment Setup
@XD Test Answering Capabilities3.Plug a working telephone (Test Set 
“B”) into an Model 70 port.
4.Call on Test Telephone “A,” and ensure that the Model 70 answers with the
appropriate greeting. If a port does not answer, see Table 1 for frequent problems
and where to go for more details.
5.Repeat the above steps for each additional port. 
						

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Page 2 of 5VoiceMemo Release 6.OA and later
StepNote:This test cannot be done on installations with full PBX integration where
each port is linked to the telephone extension through software.
In suchinstallations, plug in all telephone lines, then call each individually. See the
test plan provided with the integration 
so&are package for full details.
Table 1Frequent Problems and Reference Documents
Possible ProblemLine card jumpers: Loop/E 
& M
settings
Line card jumpers: addressing
Reference DocumentTechnical Specification in the
“Replacing 
FRUs” chapter
Technical Specification in the
“Replacing 
FRUs” chapter
Line card: not seating properly
Line group programmingCP 6220 in Chapter 4
VoiceMemo Reference and
Conjpration Manual
. .
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stebReference
@ZJ Check Accuracy of Voice Prompts
6.Create two mailboxes on the system console, using Unlimited Feature Class of
Service, and the default Limits Class of Service.
7.Disable the tutorial on the second mailbox.
8.Call the first mailbox from the test telephone and go through the tutorial. Then:
8.
a.Press 3s for User Options and listen for the User Options Menu.8b.Make a message for the second mailbox.
c.Press y twice, in quick succession, to exit the mailbox and return to thecCompany greeting.
9.Enter the number of the second mailbox. Then:
a.Listen for “You have an unplayed message...” Do not respond. After time-out,
the Model 70 should play the entire menu: “Press 
I? to Play the current
message...”b.Play the message. Listen for the prompts to keep, discard, answer, etc.
c. Press 
? to answer the message.cListen for the prompt to record additional
comments.
d.Press @ to exit the mailbox.
10. If while doing the above steps, a prompt is missing, do a Prompts Update using the
Service Diskette. When asked if you want to clear the prompts, do so by typing
“Clear.” Then, insert the prompts diskette and reload the prompts.
@S Verify Mailbox Dialing Plan
11. Set up a dialing plan for the server.
12. Set up one test mailbox for each leading digit of the dialing plan that you are using.
13. Call the server and enter the number of the first mailbox. Repeat for additional
mailboxes.If the server refuses to accept a valid number, check your mailbox
dialing plan programming for the port group.
hiceMem0
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VoiceMemo Release 6.OA and later
Step
14. Attempt to enter an invalid mailbox number for each dialing plan position. The
server should respond:“That is not a valid mailbox number. Please enter another
mailbox number.”If a prompt is missing, do an Update using the Service diskette.
When asked if you want to clear the prompts, do so by typing “Clear.” Then, insert
the prompts diskette and reload the prompts.
@D Test Call Attendant Operation15. Attach a telephone test set to Line B (Figure 1).
16. Call Line B from Test Station A. You should hear ringing on the test set.
’
17. Test each of the four attendant access routes that apply to your server. When the
dial string to reach the attendant is invoked, listen to the call progress on the test set.
Stay on the line at Station A until you are transferred to the attendant.
18. If while doing the above steps the call fails, do the following:
a.Check the programming of the Call Attendant string (take two 2500 sets and
transfer one to the operator). The programming sequence should be identical to
the manual transfer operation.
b.Check the switch hook flash timing of your server’s phoneline exceptions: long
times cause an immediate disconnect when the server issues a switch hook flash;
too short, the caller is not placed on hold.
c.Repeat the test, this time inserting a plus (+) after the dialed telephone number
-many 
PBXs do not transfer properly if the hangup occurs too fast.
ED Test Message Indicators
19. Create a mailbox and assign it the correct FCOS to enable the Caller’s Menu.
20. Call the mailbox and leave a message. Your message should complete under each of
the following conditions:
a.You stop speaking and the server hears three seconds of dial tone
b.You enter a valid DTMF tone
c.The server “hears” five seconds of dial tone
d.You reach the maximum message length allowed by the mailbox LCOS
Note:The message waiting indicator should activate.
2 
1, Log into the mailbox and retrieve the message. Log out. The message waiting
indicator should go out.
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SteDReference
@KD Test Feature Classes of Service (FCOS)22. Create mailboxes with different FCOS.
23. Test all features assigned to each FCOS. Be sure that appropriate prompts are
played and all server responses are correct.24. If while doing 
the a
bove steps you find a problem, check the FCOS programming.
Pay particular attention to possible feature conflicts.
ED Test limit Classes of Service (LCOS)
25. Create several mailboxes and assign each a different LCOS.
26. Test mailboxes to ensure parameters are correct.
QED Test Group Classes of Service (GCOS)
27. Create several mailboxes with different GCOS.
VoiceMemo
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28. Make messages among mailboxes.
29. Verify that you can deliver only messages allowed by each mailbox GCOS.
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							Install Printercp6g22ae
VoiceMemo Release 6.OA and later
The Model 70 supports one DCE serial printer using X-On/X-Off data transmission
protocols. This procedure explains how to attach this printer to the Model 70 and
provides configuration guidelines.For detailed printer specifcations, refer to the
Centigram Series 6 Technical Reference Manual.
StepRefeerence
IGXD Verify Electronic Specifications
1.Verify that the customer’s printer meets the specifications given in Table 1 below.
Table 1 Printer Specifications*,
ParameterRequirementBaud Rate9600 baud
Auto Line Feed
DisabledLine ModeFull Duplex
ParityNone
Data Bits
8Stop Bits
1Data ProtocolX-On/X-Off
MD Verify Cabling Specifications
2.Obtain the correct RS-232 cable for your printer. Table 2 lists all signals present at
the serial port connectors.
Note:The Model 70 is shipped with a 9-pin D-type
female console cable which connects to the serial
port. The other end of this console cable is a 
25pinD-type female connector. To connect to a terminal,
personal computer, modem, or printer, you need an
RS-232 cable with a 
25pin D-type male connector
at one end of the console cable. The other end of
the RS-232 cable will vary depending on the make
and manufacturer of the device you are connecting
to.
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