Mitel Voice Processing Solutions Installation And Service Manual

							Enhanced In-band IntegrationIf none of the templates match, the 
VoiceMemo system performs the error action of
the last surviving template.
If the 
VoiceMemo system receives unexpected data or a lapse in data (time out), it
carries out the action specified in the Error Action field. Template execution is
complete when the system performs an error action or plays a prompt, or all
templates have been executed.
Figure l-5 uses the AT&T System 25 integration to show how the EIB 
sofiwarematches the incoming data with the templates.
Switch sends: 
R
Tl:R=+TNext: 2 3 4 
5-T2:
T3:
T4:
T5:
# 0 0 # 123 # #
+#+O+O+#+sx+#+# *Vl
+#+O l###
+#+O 2#sx#dx#
+#+O 3##dx#
3005EIBFigure l-5Template Pattern Matching
The ring from the switch matches the Data Field in Template 1 completely, and the
VoiceMemo system takes the line off-hook. The switch then sends the data packet
shown by the digits in the figure. The EIB software compares those digits with
templates 2, 
3, 4, and 5 in parallel. Templates 3, 4, and 5 drop from the matching
process when the first non-matching digit (0) is received. Template 2 matches all the
way to the end, and the 
VoiceMemo system performs the action for that template:
Vl, play the mailbox login prompt.
Figure l-6 is a flowchart that shows the process of template execution.
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							Enhanced In-band Integration
IStart
I
YestExecute Action
I
3004EIBFigure 
l-6 Template Execution
Note:Templates only describe the protocol during call setup. Template
execution is complete once the 
VoiceMemo system starts to play a
greeting or perform an error action, and the response to any
additional digits is determined by standard 
VoiceMemo software.
Template RulesThe following rules apply when creating or modifying a template:
1.Both Data and Action fields must not be blank. Only one of the rwo fields
can be blank. Templates always have comma separators, even if fields are
blank.l-10 
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							2.
3.4.
5.
6.
7.
8.
9.Enhanced In-band Integration
If more than one template in a group of Next Templates matches the received
data, the system carries out the action of the first matching template (in order
of template number).Therefore, you should specify templates in the order of
priority for their actions.If all the templates in a group of next templates fail, the system performs
the error action of the last surviving template.
If a time out occurs while receiving digits, the system performs the error
action for the template with the longest time out value.If all the templates
in the group have the same value, the system performs the first template’s
error action.
If the system recognizes invalid entries in the Data field at any time during
template execution, it drops the template and writes 
a.r? entry in the error
log. It does not perform an action or error action for that template.
If the Time-out field is left blank, the system uses a value of 0 for the 
inter-digit time out. The time out value does not apply while waiting for a
ringing event in template 1.
The maximum length for the Time-out field is 4 characters. The
maximum length of all other fields is 80 characters.
All actions that begin with Vn, where n is a prompt number, must be the
last action in the template.
Except for rule 
#l, you can leave any fields blank.
10. All template fields are case sensitive.
11. You cannot leave any spaces between the variable length string (source or
destination number) and the termination digit.
12. Except for rule 
#l 1, you can use spaces to enhance the readability of the
template. Spaces are sometimes required. For example, an eleven-digit
source extension followed by the digits 
I2 must be entered as “~1112” to
distinguish it from 
“~1 112.”
13. When a different application (template set) is activated, the changes take
affect on the next call placed to the system; no reboot is necessary.
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							Enhanced In-band IntegrationDeriving Mailbox NumbersThe source and destination digits sent from the switch do not always match exactly
with 
VoiceMemo mailbox numbers. You can use two features with the Enhanced
In-band option to translate the incoming digits to an arbitrary 
VoiceMemo mailbox
number.
Digit AbsorptionDigit absorption shortens the incoming extension numbers to a fixed number of
digits.For example, if your switching system sends seven-digit extension numbers
and you want to use four-digit mailbox numbers, you can set the Calling and Called
Extension Absorbed Digits fields to 3 to absorb the leading three digits.
Digit OffsetDigit offset transforms the incoming strings into a different mailbox number by
adding or subtracting a given number.If the switching system sends a 1234 and the
Called Extension Signed Offset is 
+200, the VoiceMemo system changes the
extension number to mailbox 1434.
Conditional GreetingsMailbox owners can use conditional greetings to let callers know why they reached
the 
VoiceMemo system-no answer, busy, or call forward. If the dialed extension
was busy, the caller hears the Busy greeting.If the called party did not answer, the
caller hears the Ring No Answer greeting. Mailbox owners can use the prerecorded
conditional greetings or they can record their own greetings.
The conditional greetings are enabled in a user’s FCOS, however users must activate
the feature from within their own mailboxes.
Note:Not all switches can provide the call information required to
support conditional greetings.
Administrative InterfaceYou use both offline and online menus to configure an Enhanced In-band
Integration on a 
VoiceMemo system. You use the offline menus to define a new line
group, assign the line group to the Enhanced In-band Integration, and configure
application parameters. You use the online menus to install the integration template
set or configure an existing template set.
The final step required to fully configure an Enhanced In-band Integration is to set
the mailbox message waiting types.
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							Enhanced In-band Integration
The Enhanced In-band Integration option works with incoming calls; it does not
provide a means to activate message waiting indicators. Either the DTMF-to-PBX
or the RS-232 Message Waiting application can perform this function. Both
message waiting methods are included with the base software; see the VoiceMemoReference and 
Con$guration Manual for details.
Loading a Template SetAll application template sets are copied onto the hard disk when you load the
Enhanced In-band Integration optional feature diskette. You then must select and
install a specific application template set to activate the integration.
Modifying a TemplateYou can modify an existing EIB integration application by editing the templates.
You can save a modified application with its original name or a new name. Using
the original name to save the file overwrites the original template.
You cannot overwrite applications that are provided by Centigram; you must save
any changes under a different application name.
If you do not save your changes,
and then later make additional changes or install a different template set, you cannot
go back to the unsaved version.
Creating a TemplateIf there is no template set for your switch, you can create a set using the
administrative menus. You create an integration template (or set of templates) by
editing templates in the online menu-the same procedure as modifying a template.
There is a worksheet at the end of this manual to help you design templates for your
switch.
Feature Interactions and limitations
lVoiceMemo Releases 5.02 and 5.03 allow only one Enhanced In-band
Integration line group per system.Unpredictable system behavior is likely
if you use more than one integration.
Release 5.04 supports multiple line
groups of EIB integration.
lNot all switches support all of the features and call types available with
Enhanced In-band Integration.Refer to your switch documentation for
more information on the features available with your particular switch.
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							2 Menu Parameters
This chapter lists menu choices available in a VoiceMemo system. You can use this
information when planning and installation or when filling in the 
VoiceMemoworksheets. At an AIP maintenance console, most menu choices require input from
you, such as numbering a line group or answering yes to a yes/no question. These
choices change the configuration of the system, depending on what you enter. Many
other menu choices change the system’s status, such as starting a program or printing
a report.Still other menu choices are navigational only 
- they go to a submenu or
return you to a starting point. Navigational choices are excluded from this chapter,
since they have no effect on the system.
How to Use This ChapterRefer to this chapter when you need more information about a menu item and what
kind of input is needed, what ranges are acceptable, and what units are used for any
numerical entries.
The following sections are included, when appropriate, for each menu item:
Location in Menus The name of the menu the selection appears in. For
example, the Reports menu choice is on the main menu, so that entry would
read Main Menu.
What to Enter What the system expects you to type. 
All options are included
here. In most cases, you can enter a question mark 
(?) for on-line help.
Default What the system assigns to this choice if you do not alter it, or if you
reset the system back to its defaults.
How It Works An explanation of what happens when you select this choice.
Other Requirements What you must do in other menus or have in terms of
hardware or software to implement this choice.
Tips 
& Techniques Suggestions and examples for using this menu choice,
Interactions & Limitations How this parameter could affect others inanother part of the 
VoiceMemo application.
See Also Other menu parameters or reference material that you may find
useful.2-l 
						

							Enhanced In-band Integration Menu Parameters
ActionLocation in Menus In-band Edit Template Menu
What to Enter The action to be performed when the received data matches.
Table 2-l contains a list of all valid entries for the Action field.
Table 2- 1Valid Action Field Entries
ActionDescription
D?ZDial DTMF digits IZ, (O-9, A-D) max 231H
Hang-upT
Go off-hook
*.WnWink 
n/lOs of a second. .
wnWait n/l OS of a second
voPlay 
login prompt with passcode required
VlPlay login prompt, passcode optional *
v2
Play Forward 
All greeting
v3Play Ring No Answer greeting
v4Play Busy Forward greeting
v5Play General greeting (Auto Receptionist or
Message Center greeting)
. .. ~^---^. -The systemwill not require callers to enter a passcode it FCOS bit 218 is
enabled.
*How It Works 
VoiceMemo matches the templates to the incoming data.
After a match has been reached, the template performs the action.
Tips 
& Techniques The Action Field entries are case sensitive - “w” is
different from 
“W.”
Interactions & Limitations Line cards will wink automatically when lineexception 24 is enabled. Turn it off to control winks from the in-band
templates. Note that you can control the time before a wink (wn), the
duration of a wink 
ox;;l), and the wait after a wink (wn).
See 
Also Error Action
2-2 
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							Enhanced In-band Integration Menu ParametersApplication DescriptionLocation in Menus Enhanced In-band Menu
What to Enter A one-line description of the application.
Default On integrations provided by Centigram, this value is filled in
automatically.If you are creating a new set of application templates, use this
entry to describe the new application.
How It Works The application description provides more information than
the application name allows.
Interactions & Limitations This field entry is limited to one line.*.Tip 
& Techniques This field is for the user’s record keeping.
Application NameLocation 
in Menus Enhanced In-band Menu
What to Enter A short descriptive name for the application.
Default The default value is determined by the optional feature integration
that is installed. For example, with the AT&T System 25 integration installed,
this value defaults to 
SYS25.How It Works Enter the name of the application template set to use or the
name of the new application template set.
Interactions & Limitations There must not be any spaces in the applicationname. The application name must not contain any reserved words from the
template language. The application name must be less than or equal to 10
characters.Tips 
& Techniques This is the name of the file that stores the application
templates on the disk, for example, 
SYS25.
Backup ApplicationLocation in Menus Enhanced In-band Menu (Release 5.03 only)
What to Enter No entry required.
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							Enhanced In-band Integration Menu Parameters
How It’ Works When you select to backup an application, the system will save
a copy of the current template set on the hard disk. You can later reload this
application to put it into service or make more changes.
Tips & Techniques Use an application name that is easy to remember.
Interactions & Limitations If there is already an application with the samename on the hard disk, the system will ask you if you want to overwrite the
existing application. You cannot overwrite any of the applications provided by
Centigram.
See 
Also Save Application
Called Extension Absorbed DigitsLocation in Menus In-band Integration Menu
What to Enter The number of leading input digits to absorb from the called
extension. The acceptable range is from 0 to 12 digits.
Default 0 digits
How It Works Some switches and 
PBXs send digits (O-9, *, #) before the
extension; this feature allows those digits to be removed. After the digits have
been absorbed, the remaining digits are passed to the application templates.
Interactions 
& Limitations Do not set this parameter to absorb the digits
that identify different call types.
See Also Calling Extension Absorbed Digits
Called Extension Signed OffsetILocation in Menus In-band Integration Menu
What to Enter The numerical constant to be added to the called extension
received.Default 0 digits
How It Works This adds or subtracts offset to the called extension. Offsets
are added to or subtracted from the extension digits on a digit-by-digit basis.
This allows for 
VoiceMemo mailbox numbers that are different from the
switching system dialing plan.