Mitel Voice Processing Solutions Installation And Service Manual

							cp 6282Disk Addition (add.disk)Page 1 of 5
VoiceMemo Release 6.OA and later
This procedure describes how to increase the storage capacity by adding a primary disk
to a Centigram Series 6 server.This procedure can be performed while the server is
online.For instructions describing how to add storage redundancy to a server by adding
a single redundant disk, see CP 628 1 Redundant Disk Addition (make.redundant).
FOR THE MODEL 70 ONLY:Some system prompts in this procedure may contain
generic references to other multiple-module Centigram Series 6 servers. In such cases,
shaded areas indicate a difference in operations for the Model 70. The Model 70 is
equivalent to a “one module” server. When asked for the number of the host or module,
always enter “1” or “a”.All SCSI references in this procedure are for SCSI servers only.
Note:You can find 
TRs referenced in this procedure in the Centipam “s,,i,, 6 Technical
StepReference 
Manual.
ED IntroductionThe Series 6 server allows the customer to expand the number of message storage hours to
meet the expanding needs of users.This is done by either adding disk capacity or adding
disk drives (“disks”) to the server. The program to add a disk is called “Add Disk.” There
are two methods for accessing the Add Disk program:
1.From the Hardware Configuration Menu
2.From the Floppy Boot and Service Diskettes
This procedure describes both methods. Centigram recommends running the Add Disk
program from the Hardware Configuration Menu. Both procedures prevent the server
from processing calls during the upgrade. Before you implement the upgrade, please follow
these guidelines:lCheck that the serial numbers imprinted on the labels of the Service Diskette
and the Optional Feature Diskette coincide with the serial numbers of the
primary disk and the redundant disk that you are adding.
Note:Centigram recommends that you check all other system diskettes
to ensure that their serial numbers match.
Reference
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							CP 6282
Page 2 of 5VoiceMemo Release 6.OA and later
step
CD Prepare the New Disk
1.Determine how to jumper the new hard disk as an IDE “slave” disk.
2.Jumper the new hard disk. If there are two hard disks in one server, one must be
configured as master and the other must be configured as slave.If there is one hard
disk in the server, it must be configured as master.IDE hard disks are shipped from
Centigram configured as master.
. .
@9 Prepare the System
3.Reach the Hard Disk Utilities Menu, then go to the SCSI Status Menu.
4.Verify that all disks are in sync.
Select:(D) Display Status of all SCSI Buses and disks.
Response: Server displays a report showing the status of all disks. Verify that all
disks show the status as 
ENA. Press Enter to exit.
5.If any disk is out of sync with its redundant mate, update the redundancy.
6.Execute a system shutdown. Change the status of the modules based on which
program you are using:
*If running from the Hardware Configuration Menu, leave all modules enabled.
QE~~ Install the Disk7.Turn off the system power and remove the server cabinet.
8.Change the hardware, adding the new disk.
9.If you are running the Add Disk program from the Hardware Configuration Menu,-go to step 10. If you are running the Add Disk program from the Floppy Boot and
Service Diskettes, go to step 15.
Reference
T’R 1923
I-R 1923
Menu Map 
8
CP 7015
CP 6268
CP 6224, Ch. 4
CP 6221, Ch. 4 
						

							Cl? 6282
Page 3 of 5VoiceMemo Release 6.OA and later
Step
@D Run the Add Disk Program From the Hardware
Configuration Menu
IO. Turn on the power to the system, and boot from the hard disk.
11. Reach the 
VoiceMemo Hardware Configuration Menu, then to go the Disk
Configuration Menu.
12. Add the disk.
Select:(A) Add a single disk
Prompt: Please insert service diskette
drive, hit  when readyResponse: Insert the Service Diskette, and press Enter.
I
into floppy
Prompt: Specify one of the following bus:diskId pairs:n:n n:n
Which disk?Response: Where 
“r-r” represents the valid disk IDS.Enter the two-digit disk ID.
Prompt:--__~---__----_---------~--~~----~---~~-----~----~~~~~~-~~~~----SpeechAccounts
SoftwarePrompts
(Messages)(Mailboxes etc.)
======== =======-----__----_--------=================Configuration 1:YesYesXX HoursXXXX Account Records
Configuration 2: NoNoXX HoursXXXX Account Records
--__----_---__----_---~~~~~~~~-~~~~~~~~~~~~~~-~~~~~---~~~~~~~~~~
Please select the desired CONFIGURATION TYPE
for disk n:n (1 or 2):Response: Enter the desired configuration type.
13. Add the redundant disks, if the server is to contain any.
_
-14. Increase the system hours.
lThis completes the Add Disk program from the Hardware Configuration Menu.
@D Run the Add Disk Program From the Floppy Boot and
Service 
Diskewes
15. Insert the Floppy Boot Diskette. Turn on the system power and boot from the
diskette. The server displays the self test results.
16. The server only allows 4 seconds for the “f’ to be entered. If the server did not
accept the 
“f,” press the reset button on only the module you are working on, and
try again. When the server accepts the 
“f,” select the service option.
Prompr Enter one of the names:
Response: service2
Reference
I/Ienu Map 12
3? 8281
2’ 7021, Ch. 3
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Page 4 of 5VoiceMemo Release 6.OA and later
Step
17. The server reads from the diskette, then requests the service diskette.
Pr0mpt: Insert floppySERVICE 6.00 and hit return
Response: Insert the diskette, and press Enter.18. The server reads from the diskette, and asks which process you want to execute.
prompt: Enter one of the names:
Response: add&k19. The server reads from the diskette, and issues a warning about the pending process.
Prompt:*****WARNING:
ADD-DISK PROGRAM*******
ADD.DISK program should be run only 
wlclenincreasing the amount of disk storage by
adding a new disk.Any data on the added disk
will be destroyed in the process.The disk
being added WILL NOT be used for speech
storage until you upgrade the service hours.
---- 
WARNING ----
YOU MUST DISABLE ALL THE OTHER HOSTS TO USE
THIS OPTION. IF YOU HAVE NOT DONE SO, REBOOT
THIS HOST AND DO IT NOW !!!
IF YOU DO NOT WANT TO CONTINUE, THEN REBOOT
THE SYSTEM. . 
..OTHERWISE
. . .ENTER A CARRIAGE RETURN.
Response: Press Enter.The “Warning” is for a server currently running Release 6.00, since most servers
running these versions can run the add disk program online. If you perform the
procedure from the Floppy Boot Diskette, you must disable all modules.
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Page 5 of 5
VoiceMemo Release 6.OA and later
stebRefireme20. Add the active (or primary) disk.
Prompt: Which disk do you want to add?
Enter the disk id (path:target), 
 to stop,
or ? for help:
SpeechAccounts
Software
Prompts(Messages)(Mailboxes etc.)
-------- ------- 
------====-------- -------=================Configuration 1:YesYesXX Hours
xxxx Account Records
Configuration 2: NoNOXX HoursXXXX Account Records-__-----_-__--_____-____________________--~~-----~~~~~~----s.----Please select the desired CONFIGURATION TYPE
for disk n:n (1 or 2):
Response: Enter the desired configuration type.
21. Add the redundant disks, if any.
Prompt: Do you want this disk to have a redundant
disk? (Y/N)
Response: Y if the disk is to have a redundant disk,N to skip the redundant disk process and continue at step 24.
22. If adding redundant disk(s), identify the redundant disk ID.
Prompt Now specify the REDUNDANT disk:
Enter the disk id (path:target), 
 to stop,
or ? for help:
Response: The two-digit disk ID of redundant disk to added.
23. The server configures the disk and repeats the prompt asking for another disk ID.
Continue entering the disk ID numbers until all the redundant disks have been
added, then press Enter to exit.
s24. Acknowledge the end of the process.
Prompt: ADD-DISK DONE. ENTER A CARRIAGE RETURN TO
REBOOT THE SYSTEM.
Response: Press Enter.The server resets all modules to the Maintenance from Hard Disk Menu.
25. Reach the System Maintenance Menu, then go to the Module Maintenance Menu.
26. Update the redundancy of all disks that were affected by the shutdown.Menu Map 12
CJ? 7015
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							I
Online Disk Replacement (RedundantSystems)
cp 6283Page 1 of 2
VoiceMemo Release 6.OA and later
This procedure describes how to replace a hard disk for a single or multi-module server
with 
fir11 disk redundancy. This procedure can be performed while the server is online.
FOR THE MODEL 70 ONLY: Some system prompts in this procedure may contain
generic references to other multiple-module Centigram Series 6 products. In such cases,
shaded areas indicate a difference in operations for the Model 70. The Model 70 is
equivalent to a “one module” server. When asked for the number of the host or module,
always enter “1” or “a”.All SCSI references in this procedure are for SCSI servers only.
Note:Be sure that the Service Diskette, all Optional Feature Diskette(s), and the
Module Enable Diskette contain the serial numbers for 
all disk(s) in the
server and the disk(s) to be added.
CAUTION!If your server is a multi-module server without redundant disks that
has experienced a total hard disk failure, contact the Technical
Assistance Center for instructions on how to set up the hardware.
WARNING!During this procedure, the server cannot process calls. Centigram
recommends that you perform this procedure during periods of low
call traffic.
Note:You can find TRs referenced in this procedure in the Centiram Series G
StepTechnical Reference Manual.
@D Prepare the New Disk
1.Jumper the new disk to match the master or slave disk to be replaced.
2.Call the Technical Assistance Center to add the serial number of the new disk to the
Service Diskette, the Module Enable Diskette, and all Optional Feature Diskette(s),
if the server contains any. This can be done while the server is processing calls.
@I Prepare the System
3.Reach the Hard Disk Utilities Menu, then go to the SCSI Status Menu.
Reference
TR 1923
Menu Map 8
i
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Page 2 of 2VoiceMemo Release 6.OA and later
steb
5.If any disk, other than the disk to be replaced, is out of sync with its redundantmate, update the redundancy. Do not update the redundancy of the disk to be
replaced.
6.Shut down the system.Leave the status of all modules enabled.
I7.Turn off the system power.
8.Change the hardware, removing the disk to be replaced.
9.Install the new hard disk and replace the cabinet cover.
10. Turn on the system power.11. Reach the 
VoiceMemo Hardware Configuration Menu, then go to the Disk
Configuration Menu.
12. Replace the disk.
Select:(S) Replace a disk of redundant pairs
Prompt: Please insert service diskette into floppy
drive, hit  when ready.
Response: Insert the diskette and press Enter.4.Verify that all disks are in sync.
Select:(D) Display Status of all SCSI buses and disks.
Response:Server displays a report showing the status of all disks. Verify that all
disks show the status as 
ENA. Press Enter to exit.
Prompt:
Specify one of the following bus:Id pairs:n:n n:n
Which Disk?
Response:n:n represents the two digit disk IDS of the disks installed in the server
available to be replaced.
Enter the two 
digit disk ID of the disk to be replaced.
The server configures the disk. When the process is complete, the server prompts
with the serial number of the new disk.
Prompt: Serial number is xxxx.13. Update the redundancy of the new disk.
Reference
CP 7015
Cl? 6268CP 6221, Ch. 4
CP 6224, Ch. 4
Menu Map 12
a? 7015
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							Offline Disk Replacement
(Non-Redundant/Redundant Systems)CP 6592Page 1 of 4
VoiceMemo Release 6.OA and later
This procedure describes how to replace a defective or malfunctioning hard disk with a
new hard disk in a non-redundant or redundant Centigram Series 6 server. This
procedure must be performed while the server is offline. (Although this procedure can be
used for redundant systems, Centigram recommends CP 6283, Online Disk
Replacement (Redundant Systems) for redundant disk replacement.)
This procedure requires that all data be transferred from the existing disk to the new
replacement disk. To accomplish this, you must reconfigure the existing hard disk as the
slrtve disk and configure the new disk as the master disk. This conversion transfers all
information from the existing hard disk to the new hard disk and maintains a one-to-one
correspondence between the slave and master.
Be sure the Service Diskette, all Optional Feature Diskettes, and the Module Enable
Diskette contain the serial numbers for the disk in the server and the disk to be added.
Note:The Model 70 is equivalent to a one-module server. System prompts for the
Model 70 can contain generic software references to hosts or modules.
WARNING!During this procedure,the server cannot process calls.Centigram
recommends that you perform this procedure during periods of 
low call
traffic.
Note:You can find TRs referenced in this procedure in the Centigram Series G
step
Technical Reference Manual.
@:D Inventory the Conversion Parts
1.The items listed below are required to complete the conversion process. Do not
-begin the conversion unless you have all of the items.
eRelease 6.OA or later, already installed on the existing hard disk in your server
lA Floppy Boot Diskette
lA new hard disk. This hard disk must be formatted by Centigram.
lA new Service Diskette serialized for the new hard disk.
@D Prepare the System
2.Call your technical support group for assistance in adding the serial number of the
new hard disk to the Service Diskette, the Module Enable Diskette, and all
Optional Feature Diskette(s), if the server contains any. You can do this while the
server is processing calls.
2
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							06592Page 2 of 4
VoiceMemo Release 6.OA and later
Step
3.Run an Online System Verify.
4.Perform a floppy backup.
5.Shut down the system.
6.Turn off the system power.
CC9 Set Up the Hardware7. Remove cabinet cover.
L.8.Disconnect the disk cable from the existing hard disk and remove it from the
cabinet.
9.Rejumper the existing (defective or malfunctioning) hard disk from master to slave.
10. Reconnect the disk cable to slave hard disk. Do not reinstall the hard disk.
11. Jumper the new hard disk to master, if required.IDE hard disks are shipped from
Centigram configured as master.
12. Attach the second connector on the disk cable to the new master hard disk.(If a
second primary hard disk is already connected to this cable connector, temporarily
remove it until the master/slave data transfer process is complete.Do not connect
the new master hard disk to a third connector.)
WIRun the Disk Replacement Program
Note:In general, you should never operate the Model 70 with the cover
removed. This is an exception. Proceed with caution.
13. Insert the Floppy Boot Diskette. Turn on the system power and boot from the
diskette.
I14. When prompted, select the option to change the CMOS configuration.
15. Once in the CMOS set up, go to the entry for Hard Disk 1 and set the parameters
to correspond to the new hard disk which you are installing as the new master hard
disk.16. Go to the entry for Hard Disk 2 and set the parameters to correspond to the
existing hard disk. You have just reconfigured the existing hard disk. It was the
master hard disk, now it is the slave hard disk.
17. Save these changes by pressing the 
Esc key and then the F4 key.
18. The server boots from the floppy disk drive , displaying the Copyright and the
Revision history.It prompts you to select from two options:floppy or
service.
19. Select,the serviceN option.The server then asks for the Service Diskette 6.0.
Dac. Rev. A
Reference
CP7001
cl?5703
Cl?6268
Cl?6224
Cl6221TR 1923
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							CP 6592
Page 3 of 4VoiceMemo Release 6.OA and later
Step20. Insert the Service Diskette and press Enter. From the menu of options, select
REPLACE.DISK.
2 1. The server displays a warning message. This is your prompt to verify that both harddisks are correctly connected and that you did a floppy backup before you started
this procedure. If you failed to complete these requirements, stop the procedure at
this point and complete them.
prompt: WARNING! !******* REPLACE PROGRAM*******
REPLACE programshould be
run only when
you want to replace a SCSI disk
with a new SCSI
disk.YoumustTEMPORARILY
settheSCSI id of the
destination diskto be an id not.used by
any other SCSI device. If all
idsare being used then please power
downthesystem,TEMPORARILY
substitute for the new disk any
existing
disk which is not the disk to be
replaced or its mirror disk, and then start
this process again.
__-___ WAF$JING------
YOU MUST DISABLE ALL THE OTHER HOSTS TO BE
ABLE TO USE THIS OPTION.IF YOU HAVE NOT DONE
SO, REBOOT THIS HOST AND DO IT NOW.
IF YOU DO NOT WANT TO CONTINUE, THEN RE-BOOT
THE SYSTEM!!
.OTHERWISE
. . .ENTER A CARRIAGE RETURN
Response: Press Enter.22. Identify the replacement disks.
PP-o~~L Which disk do you want to replace?-Enter the disk id (path:target),  to stop, or ?
for help.
Response: RmertheSCSIIDofthedisktobereplaoxL
Prompt: Which disk is the new disk?
titer the disk id (path:target),  to stop, or ?
for help.
Response:Enm the SCSI ID of the new disk23. If the hard disks have not been prepared properly, the following error message is
displayed:
Prompt: MOUNT: Unable to find partitionIf this happens, check the cables to the hard disks, and try the disk conversion again.
If there is still a problem, contact your Distributor.
2
Reference
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