Mitel Voice Processing Solutions Installation And Service Manual

							Hardware and Software Requirements..........................................................c-2
Useof ReceptionistII...................................................................................C-3VoiceMemo Template Specifications............................................................C-3
Appendix D: 
Norstar Enhanced In-band Integration
Features and Functions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-l
Hardware and 
Sofixare Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-2
FeatureInteractions
andLimitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-3
Useof ReceptionistII
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-3
VoiceMemoTemplateSpecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-4
Appendix E: Worksheet
IndexMenu Map 
						

							1 Enhanced In-band Integration
The Enhanced In-band Integration (EIB) optional feature allows an AIPVoiceMemo system to accept complex call information as DTMF or MF digits
during call setup.In-band signaling refers to sending tones in the voice frequency
baud over the same circuit on which the conversation later takes place.
The EIB optional feature comes ready to integrate with the following switches:
AT&T System 25, AT&T Legend, Omni, Fujitsu 
Starlog, Northern Telecom
Norstar, Northern Telecom MTX, and IUSACELL Cellular switches. The installer
can also program the 
VoiceMemo system to integrate with other switches that use in-band signaling.
This manual describes the structure of Enhanced In-band Integration and provides
procedures for configuring a 
VoiceMemo system and several switches. Information
on specific switches is contained in the appendixes.
Overview
While standard 
VoiceMemo software can recognize a mailbox number dialed to it,
the EIB software can recognize several additional pieces of information provided by
the switch. By using pattern matching, the EIB software can recognize the call type
(no answer forward, busy forward, direct call) and the origination and destination
extension numbers. Based on this information, the 
VoiceMemo system can play an
appropriate mailbox greeting. The 
VoiceMemo system can also set message waiting
indicators (usually a light on the telephone or a broken dial tone) using either the
DTMF-to-PBX or RS-232 Message Waiting feature. Figure 1-l shows
information exchanged between the two systems.
tkSwitch
bCall information
4Message Waiting Information
VoiceMemoSystem
3010INTt
leFigure l-lIntegration Communications
Enhanced In-band Integration supports the following user features:
l-1 
						

							Enhanced In-band IntegrationlMailbox owners can forward their calls to the VoiceMemo system so that
callers hear mailbox owners’ personal greetings.
lMailbox owners can use conditional greetings to let callers know why they
have reached the 
VoiceMemo system (on the phone, away from desk, and
so on).
lMailbox owners do not need to enter their own mailbox numbers when
they call from their own extensions. They only need to enter their
passcodes to access the system.
lCallers can choose to transfer to the operator or to some other defined
answering point, or they may dial another 
PBX extension.
lThe optional Receptionist II feature can answer outside calls that reach the
VoiceMemo system directly.. .
Note:Some of these features are not supported by all switches. See the
appendixes for information about specific switches.
VoiceMemo Release 5.04 allows Enhanced In-band integrations to run on more than
one line group. This can be used for:
Different in-band switches connected to a single 
VoiceMemo system.
A single switch with different protocols connected to a single 
VoiceMemosystem. For example, an Omni switch with two tenant groups where one
has a three-digit dial plan and the other has a four-digit dial plan.
A single switch with only one protocol but different 
VoiceMemoapplications. For example, calls to different 800 numbers could reach
different line groups and hear different greetings.
- How the Integration Works
The Enhanced In-band Integration software uses pattern matching to recognize the
call information sent from the switch. It compares the DTMF or MF tones with
templates of patterns that define the various call types.Each template defines the
following:
lThe data expected from the switch
0The action to be performed after receiving the data
0The maximum time benveen digits
0The action to be performed if an error is encountered 
						

							i
Enhanced In-band IntegrationThe templates provide the flexibility needed to integrate with different kinds of PBX
and CO switches. Generally, each switch integration contains one template for each
call type and one to answer the incoming call.If a specific switch has three call types
(Ring No Answer, Busy, Direct Call), the integration has a total of four templates.
When the switch routes a call to the 
VoiceMemo system, it constructs an
information packet made of DTMF or MF tones to describe the call. The switch
makes a telephone connection to the 
VoiceMemo system and plays the tones into the
VoiceMemo line card. The EIB software decodes the information packet and
compares it to the templates, and then plays the appropriate greeting to the caller.
For example, if a caller at extension 123 calls extension 456 and the extension is not
answered, the PBX creates an information packet and sends it to the 
VoiceMemosystem, as shown in Figure I-2.
Extension 123 1
Extension 456PBX
Information
Packet
*Cl #456#123#
AIP System
I
/
3001EIB
Figure 1-2Sample Call HandlingThis switch uses the DTMF tones *Cl to indicate that the call was not answered.
The resulting information packet is shown in Figure l-3. 
						

							Enhanced In-band IntegrationCall-type identifier
Calling Extension
*Cl#456#123#
\ I /Separators
3M)2EIBFigure l-3 Sample Information Packet
The EIB 
sofnvare compares the information packet to the expected patterns set in
the templates and identifies the call type and the associated mailboxes. The
VoiceMemo system then plays the “no answer” greeting for mailbox 456 and records
a message.When the mailbox owner calls in, the VoiceMemo system says that the
message is from mailbox 123.
The EIB software comes with preprogrammed template sets for many telephone
systems, so the installer does not need to create the templates. Using the
administrative interface, it is easy to modify existing templates in the field, or create
new template sets for additional switches, if necessary.
Template Structure
An Enhanced In-band Integration usually consists of several templates.Eachtemplate consists of six fields: Data, Action, Error Action, Time-out, Next
Templates, and Comment. All of the fields are explained below, followed by a
sample template set.
DataThis field specifies the data expected from the switch. Table l-l lists the valid data
items.
l-4 
= 
						

							Action
Enhanced In-band Integration
Table 1 - 1Valid Data Field EntriesDataDescription
o-9, 
*,#DTMF/MF digits
A-DDTMF A through D (column four digits)
MF digits KI’ and ST, respectively
RRing or seizure
TDial Tone
H
J--%3 UP
snFixed-length source extension containing n digits (11 max.)
dnFixed-length destination extension containing n ?ligits (11 max.)
sxnVariable-length source extension (11 max.) terminated by
DTMF/MF character n
dxnVariable-length destination extension (11 max.) terminated by
DTMF/MF character nxnIgnore 
n digits
Ignore all digits until the DTMF/MF digit 
nThis field tells the 
VoiceMemo system what action(s) to take if the data received
completely matches the template specification. You can specify more than one
action. Table 
I-2 lists the valid actions.
I-5 
						

							Enhanced In-band IntegrationTable 
l-2Valid Action Field EntriesAction
Dnn
H
T
Wn
wnvo
Vlv2
v3
v4
v5
1Description
Dial DTMF digits nn (O-V, A-D)
Hang-upGo off-hook
Wink 
n/l OS of a second
Wait n/l 
OS of a second
Play 
login prompt with passcode required
Play 
login prompt, passcode optional *
Play Forward All greeting
*.Play Ring No Answer greeting
Play Busy Forward greeting
Play General greeting (Receptionist II or
Message Center greeting)
’ The system will not require callers to enter a passcode if FCOS bit :218 is enabled.
Error ActionThis field tells the 
VoiceMemo system what action to perform if it receives
unexpected data or if a time out occurs. Valid entries for the error action are the
same as for the Action field.
Time-outThis field defines the maximum time, in tenths of a second, to wait for the next digit
before performing the error action.
sNext TemplatesThis is a list of the application templates to compare with the next set of incoming
digits. The 
VoiceMemo system simultaneously compares all of the templates listed
in this field against each digit and executes the first template to completely match. If
the 
VoiceMemo system executes an error action it terminates the call and does not
use the remaining templates.
CommentThis field is optional and can contain a one-line comment for reference. You can
put a short description of the template here. 
						

							Enhanced In-band IntegrationExample TemplatesThe first two templates for the AT&T System 25 integration tell the 
AU?
VoiceMemo system how to recognize and handle a direct internal call. The
programming for template 1 is:
Field
ValueMeaning
Data:RWait for ring
Action:TGo off hook
Time-out:noneWait indefinitely for ring
Error Action:none
Next Templates:23456After ring, compare data with templates
2,3,4, 5, and 6 simultaneously
Comment:Wait for ring and then go off-hook
The system displays the programming as shown in Figure 1-4. The system always
shows the first four fields separated by a comma, even if some of the fields are blank.
DataTime-out

ctipn / TrAction
Tl: R, T,
Next:23466, Next TemplatesComment:
Wait for ring and go off-hook
\Comment
3003EiB
Figure l-4 Template Programming DisplayThe second template contains the pattern of DTMF/MF tones that indicate a direct
internal call. Note that the EIB software compares incoming data with this template
and with templates 
3,4, 5, and 6 simultaneously to find the first match.
l-7 
						

							Enhanced In-band IntegrationThe programming for template 2 is:
r
tLField
Data:
Action:ValueMeaning
#OO#sx##Expect #OO#, followed by a variable-length source extension number,
followed by 
##
VlPlay a login prompt for the source
mailbox
Time-out:
10Wait a maximum of 1 second between
digitsError Action:HHang up if an error occurs
Next Templates:noneNo “next templates;’ required because
the action field plays a prompt
Comment:
Direct internal call; play 
ltigin prompt
The system displays the programming like this:
T2:#OO#sx##, Vl, 10, H
Next:Comment: Direct internal call; play 
login prompt
Template ExecutionThe Enhanced In-band Integration application goes through the templates matching
incoming DTMF/MF data and performing actions. The process always begins with
the first template listed in the application (Template 1).
The 
VoiceMemo system waits to receive data from the switch, and then compares
that data with the first template’s Data field to determine if a match exists.If a
match exists, it compares the next data item to the next entry in the field. This
process continues until the 
VoiceMemo system receives either all the data required
by the template, unexpected data, or a lapse in data (a time out). When the data
completely matches the Data field of a template, the system carries out the action
defined in the Action field.
If the template does not play a prompt as its action, the 
VoiceMemo system
compares the remaining incoming data with the template(s) listed in the Next
Templates field. The system compares all templates listed in the Next Templates
field in parallel. It drops templates from the matching process as it receives 
non-matching data, and it performs the action in the first completely matching template.
l-8 
a