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Mitel Sx-2000 Light For The Superset 4025/4125 Guide

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    Page 1 ACD 2000 Agent/Supervisor/Senior
    Page 2 DUE TO THE DYNAMIC NATURE OF THE PRODUCT DESIGN, THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE W ITHOUT NOTICE. MITEL CORPORATION, ITS AFFILIATES, AND/OR ITS SUBSIDIARIES ASSUME NO RESPONSIBILITY FOR ERRORS AND OMISSIONS CONTAINED IN THIS INFORMATION. ™ Trademark of Mitel Networks Corporation. © Copyright 2001, Mitel Networks Corporation. 1\\bYWXdcbUcUbfUT
    Page 3 3 Contents General Information About this Guide 5 What is Automatic Call Distribution (ACD)? 6 About Your SUPERSET 4025/4125 7 Personal Keys 7 Line Select Keys/Line Appearances 7 Line Status Indicators 8 Feature Keys 8 Main Display 8 The SuperKey and Softkeys 9 Function Keys 9 Feature Access Codes 10 Features Not Available 10 ACD 2000 Agent Features and Capabilities 11 What are Agent Groups? 12 Logging In 14 Displaying Agent Log-In Information 16 Logging Out 17 Answering Calls 18 Using...
    Page 4 4 ACD 2000 Supervisor Features and Capabilities 29 What is the Supervisory Position? 30 Queue Threshold Alert / Queue Status 31 Silent Agent and Group Monitoring 32 Conferencing 35 Responding to Help 36 System Reporting Capabilities 38 Personal Directory 40
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