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Mitel Voice Processing Solutions Installation And Service Manual
Mitel Voice Processing Solutions Installation And Service Manual
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About This ManualReader Advisoriesxii Reader advisories used in this manual are shown below. Note:Information especially useful in relation to this procedure. n CAUTION! QInformation that helps you prevent equipment or softwaredamage. ACAUTION!IInformation that helps you avoid electrostatic discharge (ESD) damage to the equipment. WARNING!Information that helps you prevent an interruption to telecommunications traffic. 0 I WARNING! 0A hazard that can cause you personal injury. ADANGER! AWarns of a condition that could severely injure or kill you.
About This ManualBefore You StartThis manual assumes that you are familiar with using a console and keyboard. This section describes how to use the Centigram Series 6 server effectively. Console lips and TechniquesThe tips and techniques offered in the following paragraphs can make configuration entry sessions at the Centigram Series 6 server maintenance console more productive. Viewing Menus lWhen you finish entering a value for a parameter, the server displays an abbreviated form of the current menu, called the “short menu.” To view the complete current menu when a short menu is displayed, just press Enter.Z lTo return to the Main Menu from any VoiceMemo application configuration menu, press X (Exit), until the Main Menu appears. Accepting Defaults lTo accept a default displayed in a prompt, just press Enter. lTo accept a default displayed in a menu, no action is necessary. Avoiding Automatic Exit CAUTION!The Centigram Series 6 server “times out” after 15 minutes. This means that if you do not enter anything at the console for 15 minutes, the server automatically exits from the current program. When this happens, all work that has not been saved on the disk is lost. To avoid being timed out and losing your work, follow these steps: 1.When you need time to think, write down the name of the current menu. 2.Exit to the (server) Main Menu. 3.When you want to continue your work, enter the appropriate menu options to regain your place. . . Xl11
About This ManualIf you find that the Centigram Series 6 senrer has timed out, follow the steps below. If your screen is blank, press any key to reactivate the screen and then continue with these steps. 1.Press any key to start the login sequence. 2.Enter your user ID and password (if requested). 3.Starting from the Main Menu, enter menu options to proceed to the menu from which the server timed out. 4.Reenter data as needed to regain lost work. Quitting an Entry Session At any point during entry of offline or online parameters, you can quit.Quitting discards all parameter entries you have made and leaves the VoiceMemo application configuration the way it was before you starred entering parameters.To quit from the VoiceMemo Configuration Offline or Online menu: Select:(Q) Quit -- Forget Changes PTYWZ~~: Quit and forget changes? (y/n) = Response: Y to return to the VoiceMemo Configuration Main Menu. Shortcut Commands You can use the Ctrl (Control) key or the l (slash) key while simultaneously pressing another key to execute shortcut commands at an Centigram Series 6 server maintenance console. To do this...Activate a timed-out console. From the offline or online menus, or FCOS, LCOS, GCOS menus, return to the VoiceMemoConfiguration Menu and save any entries. From the offline or online menus, or FCOS, LCOS, GCOS menus, return to the VoiceMemoConfiguration Menu without saving any entries. Stop scrolling a displayed report. Resume scrolling a displayed report. Return to the VoiceMemo application when a # or $prompt is displayed. Type... my key /X QY Ctrl-s Cd-Q Cd-D OY t3/pe exit a xiv
About This Manual Preparing for Hardware InstallationBefore you begin to install any Model 70 hardware, read the following warnings. 0 00 I0 AA5 WARNING!An equipment grounding conductor that is not smaller in size than the ungrounded branch-circuit supply conductors must be installed as part of the circuit that supplies the product or system.Bare, covered or insulated grounding conductors are acceptable.Individually covered or insulated equipment grounding conductors must have a continuous outer finish that is either green, or green with one or more yellow strips. The equipment grounding conductor is to be s.connected to ground at the service equipment. WARNING!The attachment plug receptacles in the vicinity of the product or system must be of a grounding type and the equipment grounding conductor serving these receptacles must be connected to earth ground at the service equipment. DANGER!Never install telephone wiring during a lighting storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone lines has been disconnected at the network interface. Use caution when installing or modifying telephone lines.
About This Manual Protecting Your Equipment From Damagea u CAUTION!Many of the Model 70 components are easily damaged by electrostatic discharge (ESD) or rough handling: line cards, CPU cards, and hard disks are particularly susceptible to damage. Unless instructed otherwise, observe the precautions listed below and in individual sections during the handling of all components. If you follow these simple instructions, you will reduce the risk of equipment trouble, down-time, and customer dissatisfaction: . . lWear a grounded wrist strap whi!e handling components.Doing so protects the components from electrostatic discharges (ESD). lDo an orderly shutdown of YOLU server before turning its power off.Refer to Cl? 6268, “Shut Down a System,” for instructions. 0Removing or installing a component whiIe the server power is on can severely damage both the component and its associated circuitry. Always: -Wait 60 seconds after YOLK turn the server power off. The hard disk should stop spinning and be quiet. -If you need to set switches or jumpers on a circuit card, first place the card on an anti-static mat. If such mat is not readily available, use the card’s anti-static bag as a temporary mat. If neither a mat nor a bag is available, do not work on the component until you have obtained one. -Store circuit cards and other components in anti-static bags andstheir original shipping boxes.
1 Product DescriptionIntroductionThis chapter provides a high level description of the Centigram Series 6 Communications Server Model 70 hardware and software functions, features, and components. It also provides general server specifications.Expanded discussions of some of the topics in this chapter are found in other chapters of this manual. Additional information is also located in the VoiceMemoReference and Conjguration Manual and the Centigram Series G Technical Reference Manual. Model 70 Overview The Model 70 is based on a standard desktop PC cabinet featuring seven available ISA slots, a 200-watt AC power supply, a 486-66 MHz CPU, an IDE hard disk, a 3.5-inch floppy disk drive, a special Multi-Vendor Integration Protocol (MVIP) bus, and a modular design for quick and easy component maintenance. This server can accommodate up to seven analog or digital adapter cards with a maximum of 30 ports (24 ports analog/30 ports digital) and up to two 500 MB IDE drives for a maximum redundant speech storage capacity of 55 hours. (Figure l-l shows the Model 70 block diagram.) YYzb POW?rSUPPlYNC InFigure l-1 Model 70 Block Diagram I-1
Product DescriptionAs the block diagram shows, the Model 70 is a PC-like server containing a CPU, serial port, floppy disk, mass storage, and ISA expansion slots. Three types of ISA adapter cards can be inserted into the expansion slots: telephony interface cards (analog and digital interface cards), telephony service cards (Fax), and computer interface cards (Serial, Ethernet). The telephony interface cards and the telephony service cards can also be linked to the h4VIP bus, which is a special ribbon cable linking the adapter cards together and allowing them to share resources. There are two general categories of mailboxes that are available in the servers at installation: standard (user/owner) mailboxes and special applications mailboxes. All mailboxes can be passcode protected. Classes of service are assigned to each mailbox. The Features Class of Service (FCOS), Limits Class of Service (LCOS),and Group Class of Service (GCOS) determine what a mailbox owner’s options are and how the m&lboxes function in relation to one another and the server. The Network Class of Service (NCOS), Restriction Class of Service (RCOS), and Tenant Class of Service (TCOS) are related to optional features. Standard Model 70 features include voice messaging, audible tone message waiting signals, and notification services.The user interface consists of mnemonic (using letters instead of numbers for commands; for example, “I”’ to play a message) and single-digit prompts, and an online user tutorial. The following optional features are also available with the Model 70: FaxMemo, OneView, Cut-Through Paging, CallAgent, MESA Forms, Receptionist II, Auto Wakeup, Integrations, MESA-Net, and AMIS Analog. Additionally, specialty cards can also be installed in the Model 70, such as a Fax card, Smartcard, Ethernet Card, Serial 16/32 card, and others. You can perform system administration and maintenance tasks either on-site or remotely via telephone. A VT1 00 compatible terminal is required to perform installation and maintenance, and an outboard modem with cables is required for remote administration. (The VT1 00 does not support full screen mode.) In addition to adds and changes, maintenance and restore functions and system reports are available to the system administrator. Centigram’s VoiceMemo Release 6.0 is installed. To provide features, the Model 70 uses QNX , a real-time, multi-tasking operating system to control server resources. The Model 70 supports the Audio Messaging Interchange Specification (AMIS)standard and can be configured to deliver to mailboxes on other vendors’ systems. -iil-2
Product DescriptionCapacities and Expansions Model 70Maximum configuration for the Model 70 includes: l7 available line/specialty card slots lVoiceMemo ports (24 analog/30 digital) lMI55 IDE hard disk - 2,730 mailboxes; 55 hours of message storage @ 18.5Kbps, or 40 hours @ 24 Kbps lMultiple, redundant hard disks (2 IDE disks maximur$ lUser/system prompts in four languages lSpecialty cards: Fax card, Smartcard, Serial 16/32 card, and Ethernet card 1-3
Product Description Model 70 General Server Specifications Safety ComplianceThis equipment meets or exceeds requirements for safety in the US (UL 1950 1st Edition), Canada (CSA 950),and Europe (TW to EN60950, IEC 950). FCC Regulatory ComplianceThis equipment meets or exceeds requirements for EM1 and telephone interconnectability standards in the US. Physical SpecificationsHeight (with feet installed) Width Depth Weight Server EnvironmentTemperature Humidity Altitude BTUsNoise at operator position ESD AC power a 1-46.25 inches (15.92 cm) 16.35 inches (41.65 cm) 16.50 inches (42.67 cm) 21 pounds (9.5 kg) Operating: 50 - 95 “F (10 - 35 “C) Nonoperating: 40 - 158 “F (8 - 70 “C) Operating: 85% at 95 “F (35 “C) Nonoperating: 95% at 95 “F (35 “C) Operating: to 10,000 ft (3,000 m) Nonoperating: to 50,000 ft (15,240 m) 1700 41 dB maximum with peripherals idle15 kilovolts 100 - 120 volts AC, 50 - 60 Hz. 200 Watt 200 - 240 volts AC, 50 - 60 Hz, 200 Watt
Product Description Major Hardware ComponentsThe Model 70 consists of a standard desktop PC cabinet featuring seven available ISA slots, two peripheral bays, a 200-watt power supply, a 486-66 MHz CPU, an IDE hard disk, a 3.5-inch floppy disk drive, and a modular design for quick and easy component maintenance. It also features a special Multi-Vendor Integration Protocol (MVIP)ribb on cable bus that connects all line cards, allowing them to switch to any shared resource within the module level. The server backplane can accommodate up to seven analog or digital adapter cards that total between 4 and 30 ports (24 ports analog130 ports digital). Both analog and digital cards can be mixed in the same server. The server also accommodates up to two IDE hard disks for a maximum redundant speech storage capacity of 55 hours. See Figures l-2 through l-4 for details. All major hardware components are replaceable and are referred to as field replaceable units (FRUs). The Model 70 standard configuration upon shipment includes the following major hardware components: l Cabinet l Hard Disk lFloppy Disk Drive l Line Cards A VT1 00 compatible terminal (administrative console) is required for system administration and installation. For remote administration, an external modem is also required. CabinetThe Model 70 is housed in a standard PC cabinet. The housing and its major parts, listed below, are considered one component. lAn ISA-compatible motherboard with a passive backplane, which supports up to seven 16-bit ISA/AT compatible cards (line cards, fax cards, Smartcard, Serial 16/32 card, or an Ethernet card). lA 200-watt switchable power supply, which provides power for outboard resources, add-in boards, hard disk, and floppy disk drive. The power supply can operate at 120 volts AC or 240 volts AC. Figure l-2 shows the details of the rear panel. The rear panel includes the following connectors: lConsole Port (Serial Port 1) - provides connection to console l-5