Mitel Voice Processing Solutions Installation And Service Manual

							Product Descriptionpasscodes every number of days.
Fifth, FPSA provides an audit trail (if the audit trail
is turned on) every time an administrator enters the server.
Automated or Video Dispatch
This feature enables you to establish mailboxes with specialized distribution lists for
dispatchers and field service representatives. Dispatched message activity can be
displayed on a terminal. This application is used by customers with dispatch
operations units to increase productivity and reduce dispatch costs.
Call Detail Recorder (CDR)
CDR tracks server activity for billing purposes.It records call information, such as
number of messages received, faxes delivered, and 
outdial notifications, on a mailbox
or system level. CDR enables you to bill mailbox users, cost centers, or specific
accounts directly.zConfigurable Data link and Electronic Set Emulation
Integrations
Direct Data Link enables the Model 70 to use a separate data communications
circuit to receive call processing information from the PBX or CO. With Electronic
Set Emulation, the Model 70 acts as an electronic telephone set to the PBX. Both
are optional integration features.
Foreign language Prompts
The Model 70 plays all prompts in a maximum of four languages.Some of the
available languages are English, French, French hotel, Spanish, German, Portuguese,
Japanese, and Korean.
MESA-Net
MESA-Net is a digital networking application that enables up to 1500 remotely
located Series 6 servers to communicate with each other over 16 simultaneously
operating digital links.(Some of the 1500 remote Series 6 servers must be shared if
Administered 
AMIS is also being used.)
Classes of ServiceClasses of service define the features and capabilities of mailboxes.Six distinct
classes of service categories can be programmed and assigned independently of one
another. Classes of service can be used in combination to build multiple tiers of
service offerings or privileges. More information about classes of service can be
found in the 
VoiceMemo Reference and Conjgurati.on Manual. 
						

							Product Description
Feature Class of Service (FCOS)
An FCOS determines what voice mail capabilities a mailbox user has and how each
call is processed. Each feature is called a feature bit. Over 200 features bits are
available. The server allows a maximum of 640 
FCOSs, or combinations of features.
Each mailbox must be assigned an FCOS.
limits Class of Service (LCOS)The LCOS defines all of the time and storage parameters of a mailbox by restricting
message, greeting, and outdialing digit lengths. This class of service is used to
control server resources. Up to 640 
LCOSs can be programmed to quantify
different categories of parameters.Each mailbox must be assigned an LCOS.
Group Class of Service (GCOS)zThe GCOS defines the number of users any particular user can exchange messages
with. This class of service provides software partitioning at the mailbox level,
without requiring partitioning at the line group level.
Two types of groups can be configured: flexible, or bitmapped, GCOS, which
allows multiple groups to exchange messages; and closed, or 
affinity, GCOS, which
restricts message exchange to within the defined group of users.
Up to 64 bitmapped 
GCOSs and 32,000 affinity GCOSs can be assigned in the
Model 70. Each mailbox must be assigned a GCOS.
Network Class of Service (NCOS)The NCOS works in conjunction with the MESA-Net digital networking feature.
It
is used to assign a user’s access and priority on a network that is set up to connect
multiple Series 6 servers.
Restriction Class of Service (RCOS)The RCOS is a parameter assigned to mailboxes that limits what telephone number
can be outdialed. Limits are placed on the area codes or exchanges a mailbox can
outdial.
Tenant Class of Service (TCOS)The TCOS is a mailbox option used with the SMDI integration. This feature
governs mailbox interaction between user communities.
1-17 
						

							Producr Description
Special Application MailboxesYou can configure special application mailboxes in the Model 70. Two special
application mailboxes are already preconfigured in the software, the administrator
and attendant mailboxes. You can create combinations of special application
mailboxes for special purposes. You can find more information about special
mailboxes in the 
VoiceMemo Reference and Confguration Manual.
AdministratorThe Administrator’s mailbox is included in the preconfigured 
so&are installation.
It belongs to the system administrator and has unique special privileges. These
privileges allow you to perform mailbox adds, changes, and deletes by telephone;
create master or system distribution lists; and record the company or system greeting.
AttendantThe Attendant mailbox is also included in the preconfigured software installation.
This mailbox contains the “message of the day” greeting and a customized user
tutorial. It is also the mailbox that receives all unaddressed messages (where neither
an extension number nor a user name is entered by the caller).
BroadcastBroadcast mailboxes allow both users and outside callers to record and send a single
message to multiple mailboxes. Voice and fax messages can be sent via the Broadcast
mailbox. Distribution lists are configured by either the system administrator or the
user. Each broadcast mailbox can send messages to up to 65,535 members.
ChainChain mailboxes allow callers to enter either the desired extension number, or the
name of the mailbox owner or mailbox number. Once the information has been
entered, callers are transferred to the appropriate mailbox or extension.
- Greeting Only
Greeting Only mailboxes are used to provide information to callers, but do not allow
callers to leave a message. There are three types of greeting only mailboxes: voice
greeting, fax greeting, or voice and fax greeting.
GuestA Guest mailbox is assigned on a temporary basis. It does not require an owner
name or 
passcode for access. This mailbox cannot save messages.
4
1-18 
						

							Product Description
RotationalRotational mailboxes allow constantly changing greetings, either by time and day
(period rotation) or with every call (index rotation).
TreeTree mailboxes route calls to preselected mailboxes when callers enter a single digit.
Callers hear a greeting which gives instructions on which single digit to enter to reach
the desired destination. Tree mailboxes can be configured to process callers with
rotary dialers.
Shared Extensions is a type of Tree mailbox which allows more than one individual
or telephone number to access the same mailbox. Discrete passcodes are assigned to
each partition within the mailbox to provide privacy for the 
sharing users.
Optional Special Application Mailboxes
Guaranteed FaxA Guaranteed Fax mailbox is associated with the 
FaxMemo optional feature and
creates a “never busy” fax machine. If the fax machine is busy, the call can be
forwarded to the Guaranteed Fax mailbox, which will receive the fax. Once received,
the mailbox attempts delivery to the fax machine until it gets through. The
operation is transparent to the fax sender.
Fax PublishingWith fax publishing, mailboxes can be configured to supplement prerecorded
outgoing messages with related hardcopy documents, such as product or company
information. This feature provides a convenient way to disseminate frequently
requested information to employees, customers, and outside callers.
Fax Store and ForwardThis feature enables users to store and forward fax messages the same basic way they
store and forward voice messages.Fax Store and Forward provides an efficient way
to store important faxes and relay them to other related parties.
MESA FormsMESA Forms is a template, or voice forms, application. It allows callers to leave
messages in a way that simulates written information on paper forms, such as
questionnaires, requests for information, or schedules.
l-19 
						

							2 Installing New SystemsHow To Use This ChapterThis chapter provides step-by-step procedures for installing a new Model 70.
Additional information is also located in the 
V&&Memo Reference and ConfgurationManual, Centigram Series 
G Technical Reference Manual, and the System
Implementation Guide.A task list and Centigram Procedures 
(CPs) describing new server installations are
located at the end of this chapter. The task list identifies two procedural levels of
CPs: a high-level CP and a low-level Cl?. A high-level CP provides instructions on
how to do overall tasks, such as installing a server. A low-level CP provides
instructions on more specific tasks, such as how to install a line card.
Readers familiar with Centigram servers can use the 
CPs as a checklist if desired,
while readers new to Centigram servers can use 
CPs for step-by-step instructions.
After gaining experience with this documentation, you can find your own innovative
way of using the task list.One possible approach on how to use the task list is
provided below:
Using the Task listSelect from the task list the title of the task that you want to perform and note its
high-level CP number. Flip through the 
CPs in this chapter until you find the
correct CP number. Follow the instructions given in the CP.
A reference column in each CP contains pointers, when necessary, to supplemental
information such as another procedure, a technical reference in the Centigram Series
G Technical Reference Manual another manual, or menu maps. Use the tabs
included with this binder to find referenced supplemental information that is located
within this manual.If you need to interrupt a CP and seek reference information, first mark the CP with
your bookmark or otherwise note down where you are in the CP. After you are
finished with the reference information, return to the CP and continue to execute the
steps where you left off.
2-1 
						

							Installing New SystemsSite Selection and PreparationThe Model 
70 is designed to work in a typical commercial environment. Physical
space requirements are nominal. The following information describes general site
selection and preparation details. For detailed information, refer to the 
$j~ern
Implementation 
Guide.Choose a site that is:
Located near a grounded, three-pronged power outlet (for the United
States and Canada, this means a 
NEMA 5 - 1.5R outlet for 100 - 120 volt
AC or a NEMA 6 
- 15R outlet for 200 - 240 volt AC; for any other
regions, please refer to the electrical codes of that region). Noise and surge
protection is required.
ZClean and dust free
Well ventilated and away from heat sources, including direct sunlight
At least three feet from strong electromagnetic fields produced by electrical
devices (such as air conditioners, large fans, electric motors, radio and TV
transmitters, and high-frequency security devices) 
						

							Installing New Systems
Before You Start
1.Set up an equipment log to record server model and serial numbers, the
server configuration and options found on the worksheets provided to you
by your system design engineer, and other information about the server
you might find helpful.
2.
Check the power supply setting. The 200-watt power supply is integrated
into the server to provide power for all resources, drives, cards, and
peripherals. A switch on the back panel is used to set the power supply to
operate at 115 volts AC (in the range of 
loo-120 volts AC; 6 amps
maximum current) or 230 volts AC (in the range of 200-240 volts AC; 4
amps maximum current). The switch is set at the factory for 115 volt AC
operation. To verify that your server has the correct setting, check the
input power selection switch on the rear chassis. See Figure 2-l for
details.Figure 2-1
Power Supply Setting
3.Check the power cord. In some cases, the power cord supplied with the
Model 70 might not be compatible with the type of AC wall outlet in
your region.If your power cord is incompatible, you must obtain a
suitable power cord that meets the following criteria:
2-3 
						

							Installing New SystemsThe cord must be rated for use at the AC voltage available, with a
current rating that is at least 125 percent of the current product
rating.The connector at the end of the cord that plugs into the AC 
walloutlet must be a grounding-type male plug and must show
certification by an agency acceptable in your region.
The connector at the product end must be an IEC type CEE-22
female connector.
The cord must be less than 14.8 feet (4.5 meters) long.
nI0
WARNING!zDo not attempt to modify or use the supplied AC
power cord if it is not the exact type required.
WARNING!Do not attempt to install or remove any components
or peripherals while the Model 70 cover is removed
when the server is turned on. Hazardous voltage,
current, and energy levels are present in this product.
4.You need a Phillips screwdriver 
(~62 bit) and a medium flat-bladed
screwdriver. You should use an anti-static wrist strap and a conductive
foam pad when working on the server.
CAUTION!Electrostatic discharge (ESD) can damage hard disks,
boards and other components.Wearing an anti-
static wrist strap attached to a metal part of the server
chassis will reduce risk significantly.
5.Be sure to do each procedure in the correct order
2
2-4 
						

							Installing New Systems
Installing the Model 70Each Model 
70 is shipped preconfigured per specific customer order (all hardware
and software loaded). Regardless of configuration, the base server is shipped with the
components listed below. (Additional components might be needed, depending on
specific country requirements.)
l Model 70
l Modem
l Modem Cable
l Power Cable
Figure 2-2 illustrates the server components and basic installation procedure. To
install the Model 70, follow the steps shown in the Centigram Procedures (Cl’s)
listed in the Task List at the end of this section.
Ethernet or ArcNet
Switch
H
Telephone
NetworkA/C InNC 01 ItinterfaceIn
!I
Figure 2-2Model 70 Components2-5