Dell H 625 Cdw Manual

							Troubleshooting |391
Wireless Problems
NOTE:
•Wireless network is available on Dell H625cdw and Dell H825cdw.
Problems With Installed Op tional 550-sheet feeder
If an optional 550-sheet feeder does not operate correctly following installation or stops 
working, perform the following:
• Turn off the printer, wait for 10 seconds, and then turn it on again. If this does not fix
the problem, unplug the printer, and  then check the connection between the
optional 550-sheet feeder and the printer.
• Print the system settings report to see if the  optional 550-sheet feeder is listed in the
Installed Options list. If the optional 550- sheet feeder is not listed, re-install it. See
"Report / List."
• Make sure that the optional 550-sheet feeder  is selected in the print driver you are
using.
The following table lists corrective actions for related problems. If the suggested 
corrective action does not correct the problem, contact Dell.
Although a certificate was imported, 
it is not displayed when selecting 
with "Local Device." The type of the certificate is incorrect. To import a certificate for use 
with the device (own device), impo
rt the secret key and a certificate 
of the PKCS#12 (p12/pfx) format as a pair.
Server validation is not operating 
correctly. Although importing a root certific
ate (Trusted) to use for server 
authentication, an Intermediate certificate may be required when 
validating the path.
When executing a certificate file  with the certification authority, 
create the certificate with a format including all paths and then 
import that certificate.
Digital Signature cannot be selected 
with the IPsec setting. Either the certificate has not been
 imported or the certificate has 
not been associated for use with Di gital Signature of IPsec. Refer to 
"Setting the Certificate in the IPsec Digital Signature Mode" to set a 
certificate of IPsec.
Problem Action
Cannot setup wireless connection. Ensure that the Ethernet cable is disconnected from the printer. Ensure that Wi-Fi is set to On . See "Wi-Fi | WPS."
The firewall on your computer  may be blocking communication 
with your printer. Disable th e firewall on your computer.
Ensure that your local wireless network is supported on 802.11b/g/n 
at 2.4 GH.
Cannot setup wireless connection 
with WPS (Wi-Fi Protected Setup). Ensure that the security setting of the wireless LAN access point or 
router is WPA or WPA2. (WEP is not supported on WPS.)
Cannot setup wireless connection 
with the WPS-PBC (Wi-Fi Protected 
Setup-Push Button Configuration). Press the WPS button on the wireless LAN access point or router 
within 2 minutes after starting the WPS operation on the printer. For 
details about the wireless LAN access point or router, refer to the 
manual supplied with the wireless LAN access point or router.
Cannot setup wireless connection 
with WPS-PIN (Wi-Fi Protected 
Setup-Personal Identification 
Number). Check if the PIN you have entere
d on the computer is correct.
Problem
Action 
						

							392| Troubleshooting
Wi-Fi Direct Problems
NOTE:
•Wi-Fi Direct is available on Dell H625cdw and Dell H825cdw.
Scanner Driver/Printer Utility Problems
Other Problems
Problem Action
The optional 550-sheet feeder does 
not work correctly. Make sure that the optional 550-sheet feeder is correctly installed 
on the printer. Re-install the fe
eder. See "Removing the Optional 
550-Sheet Feeder," and refer to the installation instruction that 
comes with the optional 550-sheet feeder.
Make sure that the print media is loaded correctly. See "Loading 
Print Media in Tray1 and the Optional 550-Sheet Feeder."
Problem Action
The mobile device cannot discover 
the printer. The printer may be connected to another mobile device via Wi-Fi 
Direct. Disconnect the printer and the mobile device. See 
"Disconnecting Wi-Fi Direct Network."
The printer cannot disconnect from 
the mobile device even when the 
procedure in "Disconnecting Wi-Fi 
Direct Network" has been 
performed. The mobile device may be automatically reconnecting to the 
printer. Reset the passphrase for 
Wi-Fi Direct and disconnect the 
mobile device. See "Resetting the Passphrase."
The network mode of the printer 
cannot be set to Ad-hoc  mode.Make sure that Wi-Fi Direct is set to Disable
.
Wi-Fi Direct  cannot be set to 
Enable . Make sure that the network mode is set to 
Infrastructure mode.
Make sure that the IP mode is set to a mode other than  IPv6.
Problem Action
Unable to retrieve the address book 
data from the printer on the Address 
Book Editor. Make sure that the USB or Ethernet cable is connected properly.
Make sure that the printer is turned on.
Make sure that the scanner driver is installed on your computer. The 
Address Book Editor retrieves the address book data via the scanner 
driver when the printer is 
connected using a USB cable.
The TWAIN driver cannot connect to 
the printer. Make sure that the USB or Ethernet cable is connected properly.
If using the network connection, check that IP address of the printer 
is set correctly. See "Scanning Using the TWAIN Driver."
Check if the printer is turned on. If 
the printer is turned on, restart it 
by turning off the printer and then on again.
If a scan program is running, close the program, restart the 
program, and then try scanning again.
The scanner driver has not been 
registered on your computer. Install the scanner driver. If the scanner driver is installed, uninstall it 
and then re-install it again.
Problem Action
Condensation has occurred inside 
the printer. This usually occurs within several 
hours after you heat the room in 
winter. This also occurs when the printer is operating in a location 
where relative humidity reaches 85% or more. Adjust the humidity 
or relocate the printer to an appropriate environment. 
						

							Troubleshooting |393
*Dell Document Hub is available on Dell H625cdw and Dell H825cdw.
Contacting Service
When you call for printer service, be prepared to describe the problem you are 
experiencing or the error message that appears.
You need to know the model type and Service Tag number of your printer. See the label 
located inside the front cover of your prin ter and write down the Service Tag number. 
For details on the location of the Service Tag, see "Express Service Code and Service 
Tag."
A problem has occurred when using 
Dell Document Hub.*Visit  www.dell.com/dochub .
Problem
Action 
						

							394|
Appendix 
						

							Appendix |395
Appendix
Dell™ Technical Support Policy
Technician-assisted technical support requires the cooperation and participation of the 
customer in the troubleshooting process and provides for restoration of the operating system, 
software program and hardware drivers to the original default configuration as shipped from 
Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed 
hardware. In addition to this technician assisted technical support, online technical support is 
available at Dell Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and 
peripherals. Support for third-party software an d peripherals is provided by the original 
manufacturer, including those purchased and/or  installed through Software & Peripherals 
(DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).
Online Services
You can access Dell Support through the following websites:
• Product support and manuals
www.dell.com/support
www.dell.com/support/manuals
www.dell.com/printer
Warranty and Return Policy
Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or 
equivalent to new in accordance with industry-standard practices. For details about the Dell 
warranty for the printer, visit  www.dell.com/support.
Recycling Information
It is recommended that customers dispose of their used computer hardware, monitors, printers, 
and other peripherals in an environmentally sound manner. Potential methods include reuse of 
parts or whole products and recycling of products, components, and/or materials.
For specific information on Dell’s worldwide recycling programs, visit  www.dell.com/recycle.
Contacting Dell
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/contactdell 
						

							396| Appendix
New Zealand PTC200 Warnings
General warning
“The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has 
accepted that the item complies with minimum conditions for connection to its network. It 
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. 
Above all, it provides no assurance that any item will work correctly in all respects with another 
item of Telepermitted equipment of a different make or model, nor does it imply that any 
product is compatible with all of Telecom's network services”
Warnings taken from Specification text
2.11.1 Compliance testing (6) & (7) (Functional tests)
"This equipment is not capable, under all operating  conditions, of correct operation at the higher 
speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in 
such circumstances"
4.5.1 Off-hook line impedance
(4) "This equipment does not fully meet Telecom's impedance requirements. Performance 
limitations may occur when used in conjunction with some parts of the network. Telecom will 
accept no responsibility should difficulties arise in such circumstances"
4.9.3 Non-voice equipment
(4) "This equipment is not capable, under all opera ting conditions, of correct at the higher speeds 
for which it is designed. Telecom will accept no responsibility should difficulties arise in such 
circumstances"
5.6.1 General requirements (automatic dialling devices)
(3) "This equipment shall not be set up to make automatic calls to the Telecom '111' Emergency 
Service
5.5.5 User instructions
(4) If a charge for local calls is unacceptable, the 'Dial' button should NOT be used for local calls. 
Only the 7-digits of the local number should be dialled from your telephone. DO NOT dial the 
area code digit or the '0' prefix
8.1.7 User Instructions (automatic call set-up)
(b) This equipment shall not be set up to make automatic calls to the Telecom '111' Emergency 
Service
8.2.1(b) Call answering
When this equipment is set up call answering not within 3~30 sec., the telephone or answering 
machine shall answer incoming call with 3~30sec. 
						

							Appendix |397
USA/Canada Wi-Fi Warnings
Class B:
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception,  which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the 
following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is
  connected.
-Consult the dealer or an experienced radio/ TV technician for help.
CAUTION:
Any changes or modifications not expressly approved by the grantee of this device could void 
the user's authority to operate the equipment.
Labeling Requirements
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two 
conditions: (1) this device may not cause harmful interference, and (2) this device must accept 
any interference received, including interference that may cause undesired operation.
RF Exposure Warning
This equipment must be installed and operated in  accordance with provided instructions and the 
antenna(s) used for this transmitter must be installed to provide a separation distance of at least 
20 cm from all persons and must not be co-loc ated or operating in conjunction with any other 
antenna or transmitter. End-users and installers must be provide with antenna installation 
instructions and transmitter operating condit ions for satisfying RF exposure compliance.
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
Operation is subject to the following two conditions: (1) this device may not cause interference, 
and (2) this device must accept any interference, including interference that may cause 
undesired operation of the device. 
						

							398| Appendix
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada (IC) radio 
frequency exposure limits. The Wireless Device should be used in such a manner such that the 
potential for human contact during normal operation is minimized.
This device has also been evaluated and shown compliant with the IC RF Exposure limits under 
mobile exposure conditions. (antennas are greater than 20cm from a person's body).
This device has been certified for use in Canada. Status of the listing in the Industry
Canada's REL (Radio Equipment List) can  be found at the following web address:
http://www.ic.gc.ca/app/sitt/reltel/srch/nwRdSrch.do?lang=eng
Additional Canadian information on RF exposure also can be found at the following web address:
http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.html
Canada, avis d'Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et 
RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas 
causer d'interférence et (2) cet appareil doit accepter toute interférence, notamment les 
interférences qui peuvent affecter son fonctionnement.
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l'appareil de sans fil Dell est inférieure à la limite d'exposition aux 
fréquences radio d'Industry Canada (IC). Utilisez l'appareil de sans fil Dell de façon à minimiser les 
contacts humains lors du fonctionnement normal.
Ce périphérique a également été évalué et démontré conforme aux limites d'exposition aux RF
     d'IC dans des conditions d'exposition à des appareils mobiles (les antennes se situent à moins
     de 20 cm du corps d'une personne).
Ce périphérique est homologué pour l'utilisation au Canada. Pour consulter l'entrée
     correspondant à l'appareil dans la liste d'équipement radio (REL - Radio Equipment List)
     d'Industry Canada rendez-vous sur:
     http://www.ic.gc.ca/app/sitt/reltel/srch/nwRdSrch.do?lang=eng
Pour des informations supplémentaires concernant l'exposition aux RF au Canada rendez-vous 
sur :
http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.html
Canada IC Statement
NOTICE:
• This equipment meets the applicable Industry Canada Terminal Equipment Technical 
Specifications. This is confirmed by the regist ration number. The abbreviation, IC, before the 
registration number signifies that registration was performed based on a Declaration of 
Conformity indicating that Industry Canada technical specifications were met. It does not 
imply that Industry Canada approved the equipment.
• The Ringer Equivalence Number (REN) for this terminal equipment is 0.0
. The REN assigned 
to each terminal equipment provides an indication of the maximum number of terminals 
allowed to be connected to a telephone interface. The termination on an interface may 
consist of any combination of devices subject only to the requirement that the sum of the 
Ringer Equivalence Numbers of all the devices does not exceed five. 
						

							Appendix |399
Avis :• Le présent matériel est conforme aux spécifications techniques d'Industrie Canada 
applicables au matériel terminal. Cette conformité est confirmée par le numéro 
d'enregistrement. Le sigle IC, placé devant le numéro d'enregistrement, signifie que 
l'enregistrement s'est effectué conformément à une déclaration de conformité et indique 
que les spécifications techniques d'Industrie Canada ont été respectées. Il n'implique pas 
qu'Industrie Canada a approuvé le matériel.
• L'indice d'équivalence de la sonnerie (IES) du présent matériel est de 0.0
. L'IES assigné à 
chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent être 
raccordés à une interface téléphonique. La terminaison d'une interface peut consister en 
une combinaison quelconque de dispositifs, à la seule condition que la somme d'indices 
d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5.