Dell H 625 Cdw Manual

							Troubleshooting |381
Damage on the Leading Edge of Printout
Jam/Alignment Problems
NOTE:
•Some of the following procedures that use the  Tool Box on Dell Printer Hub and Dell Printer
Management Tool can be performed using the operator panel or Dell Printer Configuration Web
Tool. See "Tool Box," "Understanding the System  Menus," and "Dell™ Printer Configuration Web
Tool."
Problem
Action
The printout is wrinkled.
The printout is stained. 1 Verify that the correct print media 
is being used. See "Supported Print 
Media." If not, use the print media recommended for the printer.
If the problem persists on envelopes, proceed to step 2.
If the problem persists on print media other than envelopes, proceed 
to step 4.
2 Make sure that the wrinkle of the four edges of the envelope is within  30 mm.
If the problem persists on envelopes, proceed to step 3.
3 Load the envelopes in the Multipurpose Feeder (MPF) properly. See  "Loading Envelopes in the MPF" and "Loading Envelopes in the Tray1."
If the problem persists on envelopes, proceed to step 4.
4 Adjust the paper guides properly.
If the problem persists, proceed to step 5.
5 Replace the print media with the freshly unpackaged, undamaged  one.
If the problem persists, contact Dell.
Problem Action
The printout is damaged on its
leading edge. 1 Adjust the paper guides properly.
If the problem persists, proceed to step 2.
2 When using the Multipurpose Feed er (MPF), reverse the paper and 
then try again.
If the problem persists, proceed to step 3a.
When using any of the trays, chan ge the paper and then try again.
If the problem persists, contact Dell.
3a Change the paper with anot her one and then try again.
If the problem persists, proceed to step 3b.
3b Use any of the trays in place of the MPF.
If the problem persists, contact Dell. 
						

							382|Troubleshooting
Incorrect Margins on the Top and Side
Disorganized Color Registration
Skewed Images
ProblemAction
The top and side margins are 
incorrect. 1 Adjust the paper guides properly.
If the problem persists, proceed to step 2.
2 Use any of the trays in place of the MPF. If the problem persists, proceed to step 3.
3 Make sure that the margins are set correctly on the program being  used.
If the problem persists, contact Dell.
Problem Action
Color registration is out of 
alignment. 1 Adjust the settings of the paper type on the print driver to those of the 
tray or feeder.
If the problem persists, proceed to step 2.
2 Execute auto color registration adjustment. aPress the   ( Information) button and tap the  Tools tab 
Admin Settings  Maintenance  Color Reg Adjust
Auto Correct  Start.
If the problem persists, contact Dell. 
						

							Tr o u b l e s h o o t i n g |383
Tray1/Optional 550-Sheet Feeder Misfeed Jam
ProblemAction
The printout is skewed. 1 Adjust the paper guides properly. If the problem persists, proceed to step 2.
2 Use any of the trays in place of the MPF. If the problem persists, proceed to step 3.
3 Replace the print media with the freshly unpackaged, undamaged  one.
If the problem persists, contact Dell.
Problem Action
Print media misfeeds occur in 
tray1 or the optional 
550-sheet feeder. 1 Make sure that tray1 or the optional 550-sheet feeder is properly 
inserted.
If the type of the print media being used is thick, proceed to 2a.
If the type of the print media being used is thin, proceed to 2b.
If the type of the print media bein g used is coated, proceed to 2c.
If using paper other than the above, proceed to steps 2d and 2e.
2a Use thick paper that is 216 g/m
2 or less.
If the problem persists, proceed to step 3a.
2b Use thin paper that is 60 g/m
2 or more.
If the problem persists, proceed to step 3a.
2c Load coated paper one sheet at a time. If the problem persists, proceed to step 3b.
2d Make sure that the print media is not curled.
If the problem persists, proceed to step 3b.
2e Make sure that the print media is not damp. If the print media is not damp, proceed to step 3a.
If the print media is damp, proceed to step 3c.
3a Fan the print media. If the problem persists, proceed to step 3b.
3b Wipe the retard roller in tray1 or  the optional 550-sheet feeder with a 
cloth moistened with water.
If the problem persists, proceed to step 4b.
3c Turn over the print media.
If the problem persists, proceed to step 4a.
4a Use print media that is not damp. If the problem persists, proceed to step 3a.
4b Replace the drum cartridges. If the problem persists, contact Dell. 
						

							384| Troubleshooting
Multipurpose Feeder (MPF) Misfeed Jam
Regi Jam (Exit Sensor On JAM)
Problem Action
Print media misfeeds occur in 
the MPF. 1 Make sure that the MPF is properly inserted.
If the type of the print media being used is thick, proceed to 2a.
If the type of the print media being used is thin, proceed to 2b.
If the type of the print media bein g used is coated, proceed to 2c.
If the type of the print media being used is envelope, proceed to 2d.
If using paper other than the above, proceed to step 2e.
2a Use thick paper that is 216 g/m
2 or less.
If the problem persists, proceed to step 3a.
2b Use thin paper that is 60 g/m
2 or more.
If the problem persists, proceed to step 3a.
2c Load coated paper one sheet at a time. If the problem persists, proceed to step 3b.
2d Make sure that the envelope is properly loaded in the MPF as  instructed in "Loading Envelopes in the MPF."
If the problem persists, proceed to step 3c.
2e Make sure that the print media is not damp. If the print media is not damp, proceed to step 3a.
If the print media is damp, proceed to step 3c.
3a Fan the print media. If the problem persists, proceed to step 3b.
3b Wipe the retard roller in the MPF with a cloth moistened with water. If the problem persists, proceed to step 4a.
3c If the envelope is deformed, co rrect it or use another envelope.
If the problem persists, proceed to step 3a.
3d Turn over the print media. If the problem persists, proceed to step 4a.
4a Use print media that is not damp. If the problem persists, proceed to step 4b.
4b Replace the drum cartridges.
If the problem persists, contact Dell.
Problem Action
Regi jam (Exit Sensor On JAM) 
occurs. 1 Make sure that the drum cartridges are installed correctly.
If the problem persists, proceed to step 2.
2 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
If the problem persists, contact Dell. 
						

							Tr o u b l e s h o o t i n g |385
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
Multipurpose Feeder (MPF) Multi-feed Jam
Noise
Problem Action
Print media multiple-feeds 
occur in tray1 or optional 
550-sheet feeder. 1 Make sure that tray1 or the optional 550-sheet feeder is properly 
inserted.
If using coated paper, proceed to step 2a.
If using other type of print media, proceed to step 2b.
2a Load coated paper one sheet at a time.
If the problem persists, proceed to step 3.
2b Use print media that is not damp. If the problem persists, proceed to step 3.
3 Fan the print media. If the problem persists, proceed to step 4.
4 Wipe the retard roller in tray1 or the optional 550-sheet feeder where  the multi-feed occurred with a cloth moistened with water.
If the problem persists, contact Dell.
Problem Action
Print media multiple feeds 
occur in the MPF. 1 Check the media type you are using.
If using coated paper, proceed to step 2a.
If using other type of print media, proceed to step 2b.
2a Load coated paper one sheet at a time. If the problem persists, proceed to step 3.
2b Use print media that is not damp.
If the problem persists, proceed to step 3.
3 Fan the print media. If the problem persists, proceed to step 4.
4 Wipe the retard roller in the MPF where the multi-feed occurred with  a cloth moistened with water.
If the problem persists, proceed to step 5.
5 Decrease the number of print me dia to be loaded to the MPF.
If the problem persists, contact Dell.
Problem Action
The printout has noise. 1 To specify the cause of the noise, perform the Auto Registration  Adjustment.
If the problem persists, proceed to step 2.
2 Replace the waste toner box. See  "Replacing the Waste Toner Box."
If the problem persists, proceed to step 3.
3 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
If the problem persists, proceed to step 4.
4 Replace the toner cartridge (K). See "Replacing the Toner Cartridges." If the problem persists, proceed to step 5. 
						

							386|Troubleshooting
Copy Problems
Fax Problems
NOTE:
•If Panel Lock Control  is set to Enable, you need to enter the four-digit password to enter the 
Admin Settings  menu.5 Replace the toner cartridge (Y). See "Replacing the Toner Cartridges."
If the problem persists, proceed to step 6.
6 Replace the toner cartridge (M). See "Replacing the Toner Cartridges." If the problem persists, proceed to step 7.
7 Replace the toner cartridge (C). See "Replacing the Toner Cartridges." If the problem persists, contact Dell.
Problem Action
A document loaded in the DADF 
cannot be copied. Make sure that the DADF cover is firmly closed.
Make sure that the release lever is properly positioned.
Vertical blanks or streaks appear on 
the output when scanned using the 
DADF. Clean the DADF glass. See "Cleaning the Scanner."
Clean inside the printer by 
using the cleaning rod. See 
"Cleaning the 
LED Print Head.
"
The copy is misaligned or skewed. Before loading the document(s) on the DADF, straighten the edges  of the stack of the document(s).
Load the document correctly, and align the document guides to the 
document. See "Loading a Document in the Duplex Automatic 
Document Feeder (DADF)."
Problem Action
The printer is not working, there is 
no display and the buttons are not 
working. Unplug the power cord and plug it in again.
Make sure that there is power to the electrical receptacle.
No dial tone sounds. Make sure that the phone line is connected properly. See  "Connecting Your Printer to a Telephone Line."
Make sure that the phone socket in the wall is working by plugging 
in another phone.
Diagnose the fax connection. See "Fax Line Test."
The numbers stored in the memory 
do not dial correctly. Make sure that the numbers are stored in the memory correctly.
Print a phone book list.
The document does not feed into 
the printer. Make sure that the document is not wrinkled and you are putting it 
in correctly. Check that the document is of the right size, not too 
thick or thin.
Make sure that the DADF cover is firmly closed.
Problem
Action 
						

							Tr o u b l e s h o o t i n g |387
Faxes are not received 
automatically.
The 
Fax mode should be selected.
Make sure that there is paper in the paper tray.
Check if MFP Memory Full  is displayed on the touch panel.
If the time interval specified for the following features is too long, 
change the time interval sh orter such as 30 seconds.
• Auto Rec Fax
• Auto Rec TEL/FAX
• Auto Rec Ans/FAX
Diagnose the fax connection. See "Fax Line Test."
The printer does not send faxes. Sending Fax should show up on the touch panel.
Check the other fax machine you are sending to, to see if it can 
receive your fax.
Check the dialing type for  Tone, Pulse(10PPS)  or 
Pulse(20PPS) .
Make sure that the document is loaded in the DADF or on the 
document glass.
Diagnose the fax connection. See "Fax Line Test."
The incoming fax has blank spaces 
or is received in poor quality. Check the printer by making a copy.
The toner cartridge may be empty. 
Replace the toner cartridge. See 
"Replacing the Toner Cartridges."
A noisy phone line can cause line  errors. Set the fax modem speed 
to a slower speed.
The remote machine may be faulty.
Some of the words on an incoming 
fax are stretched. The remote machine had a temporary document jam.
There are lines on the documents 
you send. Check the surface of the document glass and DADF glass for marks 
and clean it. See "Cleaning the Scanner."
The printer dials a number, but the 
connection with the remote 
machine fails. The remote machine may be turned off, out of paper, or cannot 
answer incoming calls. Speak with the remote machine operator 
and ask her/him to sort out the problem.
Documents are not stored in the 
memory. There may not be enough memory to store the document. If 
MFP 
Memory Full  is displayed on the touch panel, delete any 
documents you no longer need from the memory. And then, 
restore the document, or wait for the job in progress such as fax 
transmission or reception to complete.
Blank areas appear at the bottom of 
each page or on other pages, with a 
small strip of text at the top. You may have chosen the wrong pa
per settings in the user option 
setting. See "Print Media Guidelines."
The printer does not send or receive 
faxes. Make sure that the country code is set correctly. 
Press the  (
Information) button and tap the  Tools tab   
Admin Settings   Fax Settings   Fax Line Settings   
Country.
Check the dialing type for Tone or Pulse.
Make sure that the cables are connected properly.
If the telephone cable is connected to the printer via any device 
such as an answering machine and a computer, remove the device 
and directly connect the telephone cable to the printer.
Make sure that Junk Fax Setup  is set to Off.
Problem Action 
						

							388|Troubleshooting
Scanning Problems
An error often occurs during a fax 
transmission or reception.Reduce the modem speed. 
Press the   (
Information) button and tap the  Tools tab 
Admin Settings   Fax Settings   Transmission 
Defaults   Modem Speed.
The printer receive faxes, but it does 
not print. Check the toner level.
Make sure that there is paper in the paper tray.
Make sure that Received Fax Forward
 is set to Off.
Make sure that the printer is in the secure receiving mode. If this 
mode is turned on, enter the correc t password or turn off this mode 
to print faxes in memory.
Problem Action
The scanner does not work. Make sure that you place the document to be scanned facing down  on the document glass, or facing up in the DADF.
There may not be enough available memory to hold the document 
you want to scan. Lower the scan  resolution rate and then try 
scanning again.
Make sure that the USB or Ethernet cable is connected properly.
Make sure that the USB or Ethernet cable is not defective. Switch 
the cable with a known good cable.  If necessary, replace the cable.
If using the network TWAIN or Windows
® Image Acquisition (WIA) 
driver, check that the Ethernet cable is connected properly and the 
IP address of the printer is set correctly. See "Verifying the IP 
Settings."
Make sure that the scanner is configured correctly. Check the 
program you want to use to make certain that the scanner job is 
being sent to the correct port.
Make sure that the scanner sharing feature of a Macintosh is 
disabled before you scan documents via an ICA compatible 
program such as Image Capture. The printer does not support the 
scanner sharing feature of Mac OS X. Select a printer which is 
directly connected to the computer via USB or wired/wireless LAN 
and scan documents.
The printer scans very slowly. Graphics are scanned  more slowly than text when using the Scan to 
Email or Scan to Network Folder feature.
Communication speed becomes slow in scan mode because of the 
large amount of memory required to analyze and reproduce the 
scanned data.
Scanning images at a high resolution takes more time than scanning 
at a low resolution.
Problem
Action 
						

							Tr o u b l e s h o o t i n g |389
Document misfeeds or multiple 
feeds occur in the DADF.
Make sure that the DADF roller assembly is installed properly.
Make sure that the document’s pa
per type meets the specifications 
for the printer. See "Supported Print Media."
Make sure that the document is properly loaded in the DADF.
Make sure that the document guides are adjusted properly.
Make sure that the number of document sheets does not exceed 
the maximum capacity of the DADF.
Make sure that the document is not curled.
Fan the document well before loading it in the DADF.
Vertical blanks or streaks appear on 
the output when scanned using the 
DADF. Clean the DADF glass. See "Cleaning the Scanner."
A smear appears at the same 
location on the output when 
scanned using the document glass. Clean the document glass. 
See "Cleaning the Scanner."
Images are skewed. Make sure that the document is loaded straight in the DADF or on 
the document glass.
Before loading the document(s) on the DADF, straighten the edges 
of the stack of the document(s).
Diagonal lines appear jagged when 
scanned using the DADF. For documents of thick paper, use the document glass.
Message appears on your computer 
screen: • "Device can’t be set to the H/W 
mode you want."
• "Port is being used by another 
program."
• "Port is Disabled."
• "Scanner is busy receiving or 
printing data. Wh en the current 
job is completed, try again."
• "Invalid handle."
• "Scanning has failed." There may be a copy or print job in progress. When the current job 
is complete, try the job again.
The selected port is currently being used. Restart your computer 
and try again.
The cable may be improperly connected or the printer may be 
turned off.
The scanner driver is not installe
d or an operating environment is 
not set up properly.
Make sure that the port is properly connected and the printer is 
turned on. Then restart your computer.
Make sure that the USB or Ethernet cable is connected properly.
The printer does not properly 
transfer scan data to a specified 
destination via the  Scan to Email or 
Scan to Network Folder  feature.Make sure that the following settings have been set correctly on 
Dell Printer Configuration Web Tool.
Scan to Network Folder:
Check the following settings under 
Address Book  Server 
Address .
• Server Address
•Share Name
• Server Path
•Login Name
•Login Password
Scan to Email:
Check the following setting under  Address Book  E-Mail Address .
• Address
Problem
Action 
						

							390|Troubleshooting
Digital Certificate Problems
Scanning using TWAIN or Windows® 
Image Acquisition (WIA) cannot be 
performed on a Windows Server
® 
2008 or Windows Server® 2008 R2 
computer. Install Desktop Experien
ce on the computer.
To install Desktop Experience: 1 Click  Start, point to Administrative Tools , and then click Server 
Manager .
2 Under  Features Summary , click Add Features .
3 Select the  Desktop Experience  check box, click Next, and then 
click  Install .
4 Restart the computer.
Scanning using TWAIN or Windows
® 
Image Acquisition (WIA) cannot be 
performed on a Windows Server
® 
2012 or Windows Server® 2012 R2 
computer. Install Desktop Experien
ce on the computer.
To install Desktop Experience: 1 Click  Server Manager from the  Start screen.
2 Under  Manage, click  Add Roles and Features .
3 Click  Next to skip the Before you begin  page.
4 Make sure that Role-based or feature-based installation  is 
selected, and then click  Next.
5 Make sure that Select a server from the server pool  is selected, 
select the server under  Server Pool, and then click  Next.
6 Click  Next to skip the Select server roles  page.
7 Select the  Desktop Experience  check box under User Interfaces 
and Infrastructure , and then click Next.
8 Click  Confirmation  from the list on the left.
9 Select the  Restart the destination server automatically if 
required  check box, and then click  Install.
10 Restart the computer.
Problem Action
The certificate import button is 
disabled. SSL/TLS communication may be disabled. Create a self-signed 
certificate and enable SSL/TLS.
The certificate details button is 
disabled.
The certificate cannot be imported. The time setting may be incorrect. Check validity period of the  certificate as well as the time setting of the device.
The certificate file may be incorrect. Make sure that the password is 
correct.
Make sure that the file type is PKCS#7/#12 or x509CACert.
Make sure that the attribute information such as key Usage or 
Extended key usage of the certificat e to be imported is set correctly.
The browser may be incorrect. Use Internet Explorer.
016-404 is displayed when trying to 
use security settings that require 
certificates. The certificate data stored in internal memory may be either 
deleted, corrupt, or may not be re
adable. Import the certificate and 
enable the security settings again.
A certificate cannot be set with 
"Certificate Details." The validity period of the certificate may be expired. Make sure that 
the time setting of the printer is correct, and whether the validity 
period of the certificate has expired.
The certificate path is invalid. Th
e certificate chain (path validation) 
of the imported certificate may not be correctly validated. Make 
sure that all of the high-level ce rtificates (Trusted/Intermediate) 
have been imported and are not deleted, and whether the validity 
period has expired.
Problem
Action