Dell H 625 Cdw Manual

							Troubleshooting |371
Problem Action
The printout is entirely blank. 1 The toner cartridg
es may be low or need to be replaced. Check the 
amount of toner left in each toner cartridge.
aPress the   ( Information) button, and then tap the  Supplies 
tab, or start Dell Printer Configuration Web Tool. See "Dell™ 
Printer Configuration Web Tool."
You can also check the toner level in the following ways.
For Windows
®:
Start Dell Printer Hub or Dell Printer Management Tool, and then 
click the  Overview  tab.
For OS X and Linux:
Start the Status Monitor, and then view the  Printer Status window.
b Replace the toner cartridges as necessary.
If the problem persists, proceed to step 2.
2 If you are using non-Dell brand toner cartridges, enable the  Non-Dell 
To n e r  option.
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Service Tools on the Printer Maintenance  
tab.
NOTE:
• For details about how to start the Tool Box, see "Tool
Box."
b Make sure that the  On check box under  Non-Dell Toner is 
selected.
If the problem persists, proceed to step 3.
3Disable the  To n e r  S a v e r in the print driver.
a On the  Others tab, check that  Off is selected in the To n e r  S a v e r  
drop-down menu.
If the problem persists, proceed to step 4.
4 The print media surface may be uneven. Try changing the  Paper Type 
setting in the print driver. For example, change the plain paper to 
thick.
aOn the  General  tab, change the  Paper Type setting.
If the problem persists, proceed to step 5.
5 Verify that the correct print media  is being used. See "Supported Print 
Media." If not, use the print media recommended for the printer.
If the problem persists, proceed to step 6.
6 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Reports on the Printer Setting Reports  tab.
b Click  Color Test Page  for verification.
If the problem persists, contact Dell. 
						

							372| Troubleshooting
Streaks
Black Printout (Partial or Entire Page)
ProblemAction
Streaks appear on the 
printout. 1 The toner cartridges may be low or
 need to be replaced. Check the 
amount of toner left in each toner cartridge.
aPress the   ( Information) button, and then tap the  Supplies 
tab, or start Dell Printer Configuration Web Tool. See "Dell™ 
Printer Configuration Web Tool."
You can also check the toner level in the following ways.
For Windows
®:
Start Dell Printer Hub or Dell Printer Management Tool, and then 
click the  Overview  tab.
For OS X and Linux:
Start the Status Monitor, and then view the  Printer Status window.
b Replace the toner cartridges as necessary.
If the problem persists, proceed to step 2.
2 If you are using non-Dell brand toner cartridges, enable the  Non-Dell 
To n e r  option.
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Service Tools on the Printer Maintenance  
tab.
NOTE:
• For details about how to start the Tool Box, see "Tool
Box."
b Make sure that the  On check box under  Non-Dell Toner is 
selected.
If the problem persists, proceed to step 3.
3 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Reports on the Printer Setting Reports  tab.
b Click  Color Test Page  for verification.
If the problem persists, contact Dell. 
						

							Troubleshooting |373
Equally Spaced Colored Dots
ProblemAction
Part or the entire printout is 
black. 1 Make sure that the drum cartridges are installed correctly. See 
"Installing a Drum Cartridge."
If the problem persists, proceed to step 2.
2Check that Output Color  is set to Color in the print driver.
a On the  Graphics  tab, Make sure that Output Color  is set to Color.
If the problem persists, proceed to step 3.
3 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool.
NOTE:
• For details about how to start the Tool Box, see "Tool
Box."
b Click  Chart Print on the  Diagnosis tab.
c Click  4 Colors Configuration Chart  for verification.
If the problem persists, contact Dell.
Problem Action
The printout has equally 
spaced colored dots 1 Locate the cause of the problem using the Pitch Configuration Chart.
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Chart Print on the Diagnosis  tab.
NOTE:
•For details about how to start the Tool Box, see "Tool
Box."
b Click  Pitch Configuration Chart  for verification.
c Compare the space between the color spots on your output with 
that on the Pitch Configuration Ch art, and then locate the cause 
of the problem.
If the location of the problem is  drum cartridge, proceed to step 2.
If the cause of the problem is not located, contact Dell.
2 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool.
b Click  Chart Print on the  Diagnosis tab.
c Click  Pitch Configuration Chart  for verification.
If the problem persists, contact Dell. 
						

							374|Troubleshooting
Vertical Blanks
Mottle
ProblemAction
The printout has vertical 
blanks. 1 Clean inside the printer by using the cleaning rod. See 
"Cleaning the 
LED Print Head.
"
a After the cleaning is completed, press the   ( Information) 
button.
b Ta p  t h e  Information tab   Report / List   Color Test 
Page for verification.
If the problem persists, proceed to step 2.
2 Check if the light path is not covered. aRemove the drum cartridges, and then keep them in the dark 
place. See "Replacing the Drum Cartridges."
b Check the light path, and then remove the shielding.
c Re-install the drum cartridges. S ee "Installing a Drum Cartridge."
d Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Chart Print on the Diagnosis  tab.
NOTE:
•For details about how to start the Tool Box, see "Tool
Box."
e Click  Pitch Configuration Chart  for verification.
If the problem persists, proceed to step 3.
3 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Reports on the Printer Setting Reports  tab.
b Click  Color Test Page  for verification.
If the problem persists, contact Dell.
Problem Action
The printout is mottled. 1 Verity that the correct print media is being used. See “Supported Print  Media.” If not, use the print media recommended for the printer.
If the problem persists, proceed to step 2.
ABC
DEFAAABAAAAAAAAAABBBBBBBBBBBBBBBCCCCCCCCCCCCCCCCCCCCCCC
DDDEDDDDDDDDDDDDEEEEEEEEEEEEDEFFFFFEFEFFFFDFFEEFF
B
DEFFFF 
						

							Tr o u b l e s h o o t i n g |375
Ghosting
2 Raise the transfer unit voltage.aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Adjust 2nd BTR .
b Increase the voltage. See “Adjust 2nd BTR.”
3 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Reports on the Printer Setting Reports  tab.
NOTE:
•For details about how to start the Tool Box, see "Tool
Box."
b Click  Color Test Page  for verification.
If the problem persists, contact Dell.
Problem Action
The printout has ghosting. 1 Identify the type of ghosting.
If the type of ghosting is positive ghost, proceed to step 2a.
If the type of ghosting is negative ghost, proceed to step 2b.
If the type of ghosting is not identified, contact Dell.
2a Adjust the transfer bias. aPress the   ( Information) button and tap the  Tools tab 
Admin Settings   Maintenance   Adjust Transfer 
Belt Unit .
b Ta p   K Offset or  YMC Offset, and then decrease the value.
If the problem persists, proceed to step 3.
Problem
Action
ABC
ABC
Positive ghost
Negative ghost 
						

							376| Troubleshooting
Light-Induced Fatigue
2b Adjust the transfer bias.aPress the   ( Information) button and tap the  Tools tab   
Admin Settings   Maintenance   Adjust Transfer 
Belt Unit .
b Ta p   K Offset or  YMC Offset, and then increase the value.
If the problem persists, proceed to step 3.
3 Make sure that the correct print media is being used. See "Supported  Print Media." If not, use the print media recommended for the printer.
If the problem persists, proceed to step 4.
4 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool.
NOTE:
• For details about how to start the Tool Box, see "Tool 
Box."
b Click  Chart Print on the  Diagnosis tab.
c Click  Ghost Configuration Chart  for verification.
If the problem persists, contact Dell.
Problem Action
The printout has 
light-induced fatigue pattern. 1 Check the light fatigue pattern using the Pitch Configuration Chart.
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Chart Print on the Diagnosis  tab.
NOTE:
•For details about how to start the Tool Box, see "Tool 
Box."
b Click  Pitch Configuration Chart  for verification.
If the pattern on the output  match with that on the Pitch 
Configuration Chart,  proceed to step 2.
If the problem persists, contact Dell.
2 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
If the problem persists, contact Dell.
Problem
Action 
						

							Tr o u b l e s h o o t i n g |377
Fog
ProblemAction
The printed result is foggy. 1 If the whole page of th e printout is light, contact Dell. If not, proceed 
to step 2.
2 Stir the developer in the drum cartridge. aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Clean Developer 
and Transfer Unit   Start .
b Print a Color Test Page from  Report / List.
If the problem persists, proceed to step 3.
3 Clean the toner in the drum cartridge. aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Toner Refresh .
b Select the color that is the same as the fog, and then tap  Start.
NOTE:
•The Toner Refresh feature uses the toner, and shorten 
the life of the toner cartri dge and the drum cartridge.
c Print a Color Test Page from  Report / List.
If the problem persists, proceed to step 4.
4 Clean the toner in the drum cartridge again. If the problem persists, proceed to step 5a or 5b.
5a If you use a non-Dell brand tone r cartridge, enable the Non-Dell 
To n e r  o p t i o n .
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click the  Service Tools on the Printer Maintenance  
tab.
NOTE:
• For details about how to start the Tool Box, see "Tool 
Box."
b Make sure that the  On check box under  Non-Dell Toner is 
selected.
If the problem persists, proceed to step 6.
5b If you use a Dell toner, replace the drum cartridges. See "Replacing  the Drum Cartridges."
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Reports on the Printer Setting Reports  tab.
b Click  Color Test Page .
If the problem persists, contact Dell. 
						

							378|Troubleshooting
Bead-Carry-Out (BCO)
Jagged Characters
6 Replace the drum cartridge and the toner cartridge with a Dell toner. 
See "Replacing the Drum Cartri dges" and "Replacing the Toner 
Cartridges."
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Reports on the Printer Setting Reports  tab.
b Click  Color Test Page .
If the problem persists, contact Dell.
Problem Action
Bead-Carry-Out (BCO) 
occurs. 1 If the printer is installed in a high altitude location, set the altitude of 
the location.
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Service Tools on the Printer Maintenance  
tab.
NOTE:
• For details about how to start the Tool Box, see "Tool
Box."
b Under  Adjust Altitude , select the value close to the altitude of the 
location where the printer is installed.
c Click  Reports  on the Printer Setting Reports  tab.
d Click  Color Test Page  for verification.
If the problem persists, proceed to step 2.
2 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box, and then click  Reports on the Printer Setting 
Reports  tab.
b Click  Color Test Page  for verification.
If the problem persists, contact Dell.
Problem
Action 
						

							Tr o u b l e s h o o t i n g |379
Horizontal Bands
ProblemAction
The printout has jagged 
characters. 1Set 
Screen to Fineness  in the print driver.
a On the  Others tab, set  Screen under Image Options  to Fineness.
If the problem persists, proceed to step 2.
2Set  Print Mode  to High Quality  in the print driver.
a On the  Graphics  tab, make sure that Output Color  is set to Color.
b Select  High Quality  from Print Mode .
If the problem persists, proceed to step 3.
3Enable  Print Page Mode  in the print driver.
a On the  Others tab, set  Print Page Mode under  Image Options to 
On .
If the problem persists, proceed to step 4.
4 If using a downloaded font, make sure  that the font is compatible for 
the printer, operating system, and the program being used.
If the problem persists, contact Dell.
Problem Action
The printout has horizontal 
bands. 1 Locate the cause of the problem using the Pitch Configuration Chart.
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Chart Print on the Diagnosis  tab.
NOTE:
•For details about how to start the Tool Box, see "Tool
Box."
b Click  Pitch Configuration Chart  for verification.
If the location of the problem is  drum cartridge, proceed to step 2.
If the cause of the problem is not located, contact Dell.
2 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool.
b Click  Chart Print on the  Diagnosis tab.
c Click  Pitch Configuration Chart  for verification.
If the problem persists, contact Dell. 
						

							380|Troubleshooting
Diagonal Lines
Wrinkled/Stained Printout
ProblemAction
The printout has diagonal 
lines. 1 Locate the cause of the problem using the Pitch Configuration Chart.
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Chart Print on the Diagnosis  tab.
NOTE:
•For details about how to start the Tool Box, see "Tool
Box."
b Click  Pitch Configuration Chart  for verification.
If the output matches with the patte rn for diagonal lines, proceed to 
step 2.
If the output does not match with  the pattern for diagonal lines, 
contact Dell.
2 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
If the problem persists, contact Dell.