Dell H 625 Cdw Manual

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5Gently release the tab and close the part.
6 Close the rear cover.
Clearing Paper Jams From Between the Rollers
1Pull up the handle lever of the rear cover and open the rear cover.
2 Remove the jammed paper. 
						

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3Close the rear cover.
Clearing Paper Jams From the Duplex Unit
1Pull up the handle lever of the rear cover and open the rear cover.
2 Remove the jammed paper. 
						

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3Close the rear cover.
Clearing Paper Jams From the Rear Chute
When a status code for a paper jam inside th e rear cover appear but you cannot find the 
jammed paper, check inside the rear chute.
1 Pull up the handle lever of the rear cover, and then open the rear cover.
2 Pull the tab to open the rear chute. 
						

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3Remove the jammed paper.
4 Close the rear cover.
Clearing Paper Jams From the Optional 550-Sheet Feeder
NOTE:
•To resolve the error displayed on the touch panel, you must  clear all print media from the print 
media path.
1 Pull the tray of the optional 550-sheet feeder halfway out of the printer. 
						

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2Hold the tray with both hands, slightly tip the front of the tray upwards, and then pull 
it out completely.
3 Remove the jammed paper.
4 Insert the optional 550-sheet feeder into the printer, and then push until it stops. 
						

							366| Troubleshooting
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with the printer, 
check each of the following:• The power cord is plugged into  the printer and a properly grounded electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 
10 seconds, and then turn on the printer. This often fixes the problem.
NOTE:
• If error messages are displayed on the touch panel or on your computer screen, follow the 
on-screen instructions to resolve the printer  problems. See "Understanding Printer Messages."
Display Problems
Printing Problems
NOTE:
•If Panel Lock Control  is set to Enable, you need to enter the four-digit password to enter the 
Admin Settings  menu.
Problem
Action
Menu settings changed from the 
operator panel have no effect. Settings in the software program, the print driver, or the printer 
utilities have precedence over the settings made on the operator 
panel.
Problem Action
Job did not print or incorrect 
characters printed. Make sure that the top menu appears on the touch panel before 
you send a job to print. Press the   (Home
) button to return to 
the top menu.
Make sure that the print media is loaded in the printer. Press the   (Home ) button to return to the top menu.
Verify that the printer is using the correct Page Description 
Language (PDL).
Verify that you are using the correct print driver.
Make sure that the correct USB or Ethernet cable is securely 
connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not 
stalled.
Check the printer's interface from the  Admin Settings.
Determine the host interface you are using. Print a Panel Settings 
page to verify that the current interface settings are correct. 
						

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*Dell Document Hub is available on Dell H625cdw and Dell H825cdw.
Print Quality Problems
NOTE:
•Some of the following procedures that use the  Tool Box on Dell Printer Hub and Dell Printer 
Management Tool can be performed using the operator panel or Dell Printer Configuration Web 
Tool. See "Tool Box," "Understanding the System  Menus," and "Dell™ Printer Configuration Web 
Tool."
Print media misfeeds or multiple 
feeds occur.
Make sure that the print media you are using meets the 
specifications for the printer.
 See "Supported Print Media."
Fan the print media before loading it.
Make sure that the print media is loaded correctly.
Make sure that the width and length guides of the print media 
sources are adjusted correctly.
Make sure that tray1, the optional  550-sheet feeder (tray2), or the 
Multipurpose Feeder (MPF) unit is securely inserted.
Do not overload tray1, the optional 550-sheet feeder, or the MPF.
Do not force print media into the MPF when you load it; otherwise, 
it may skew or buckle.
Make sure that the print media is not curled.
Make sure that the recommended print side is facing up. See 
"Loading Print Media in Tray1 and the Optional 550-Sheet Feeder."
Turn the print media over or around  and print again to see if feeding 
improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading 
the print media.
Load print media only when tray1, the optional 550-sheet feeder, or 
the MPF is empty.
Wipe the retard rollers in tray1, th e optional 550-sheet feeder, or the 
MPF with a cloth moistened with water.
The envelope is creased after 
printed. Make sure that the envelope is loaded in the MPF as instructed in 
"Loading Envelopes in the MPF."
Page breaks in unexpected places. Increase the value for  Ti m e - O u t using the operator panel, Tool Box, 
or Dell Printer Configuration Web Tool.
Print media does not stack neatly in 
the output tray. Turn the print media stack over in tray1 or the MPF.
Printing takes time when printing 
from Dell Document Hub.
*Set  Print Mode to >High Speed  in the printer menu. See "Print 
Mode."
Cannot print from tray1 or the 
optional 550-sheet feeder because 
the print media in tray1 or the 
optional 550-sheet feeder is curled. Load the print media into the MPF.
Problem
Action 
						

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Light Printout
ProblemAction
The printed result is too light. 1 The toner cartridg es may be low or need to be replaced. Check the 
amount of toner left in each toner cartridge.
aPress the   ( Information) button, and then tap the  Supplies 
tab, or start Dell Printer Configuration Web Tool. See "Dell™ 
Printer Configuration Web Tool."
You can also check the toner level in the following ways.
For Windows
®:
Start Dell Printer Hub or Dell Printer Management Tool, and then 
click the  Overview  tab.
For OS X and Linux:
Start the Status Monitor, and then view the  Printer Status window.
b Replace the toner cartridges as necessary.
If the problem persists, proceed to step 2.
2 If you are using non-Dell brand toner cartridges, enable the  Non-Dell 
To n e r  option.
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Service Tools on the Printer Maintenance  
tab.
NOTE:
• For details about how to start the Tool Box, see "Tool 
Box."
b Make sure that the  On check box under  Non-Dell Toner is 
selected.
If the problem persists, proceed to step 3.
3Disable the  To n e r  S a v e r in the print driver.
a On the  Others tab, make sure that  Off is selected in the To n e r  
Saver  drop-down menu.
If the problem persists, proceed to step 4.
4 The print media surface may be uneven. Try changing the  Paper Type 
setting in the print driver. For example, change the plain paper to 
thick.
aOn the  General  tab, change the  Paper Type setting.
If the problem persists, proceed to step 5.
5 Make sure that the correct print media is being used. See "Supported  Print Media." If not, use the print media recommended for the printer.
If the problem persists, proceed to step 6.
6 Make sure that the transfer unit is correctly installed. If the problem persists, proceed to step 7. 
						

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Smearing Toner/Loose Toner
7 Stir the developer in the drum cartridge.aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Clean Developer 
and Transfer Unit   Start .
b Print a Color Test Page from  Report / List.
If the problem persists, proceed to step 8.
8 Clean the toner in the drum cartridge. aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Toner Refresh .
b Select the desired color, and then tap  Start.
NOTE:
•The Toner Refresh feature uses the toner, and shorten
the life of the toner cartri dge and the drum cartridge.
c Print a Color Test Page from  Report / List.
If the problem persists, proceed to step 9.
9 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Reports on the Printer Setting Reports  tab.
b Click  Color Test Page  for verification.
If the problem persists, contact Dell.
Problem Action
Toner smears or toner comes 
off. 1 The print media surface may be uneven. Try changing the 
Paper Type 
setting in the print driver. For example, change the plain paper to 
thick.
aOn the  General  tab, change the  Paper Type setting.
If the problem persists, proceed to step 2.
2 Verify that the correct print media  is being used. See "Supported Print 
Media." If not, use the print media recommended for the printer.
If the problem persists, proceed to step 3.
3 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Print a test page for verification.
If the problem persists, proceed to step 4.
4 Stir the developer in the drum cartridge. aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Clean Developer 
and Transfer Unit   Start .
b Print a Color Test Page from  Report / List.
If the problem persists, contact Dell.
Problem
Action 
						

							370|Troubleshooting
Random Spots/Blurred Images
Blank Printout
ProblemAction
The printout has random 
spots or is blurred. 1 Make sure that the toner cartridges are installed correctly. See 
"
Installing a Toner Cartridge."
If the problem persists, proceed to step 2.
2 Make sure that the drum cartridges are installed correctly. 
See 
"Replacing the Drum Cartridges" and "Installing a Drum Cartridge."
If the problem persists, proceed to step 3.
3 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool.
NOTE:
• For details about how to start the Tool Box, see "Tool
Box."
b Click  Chart Print on the  Diagnosis tab.
c Click  Pitch Configuration Chart  for verification.
If the problem persists, contact Dell.