Dell H 625 Cdw Manual

							Using Digital Certificates |311
cClick  WPA-Enterprise-AES/WPA2-Enterprise-AES  from the Encryption list  of 
Secure Settings .
NOTE:
• WPA-Enterprise-AES/WPA2-Enterprise-AES  becomes available only when the following 
steps are set correctly.
- Importing a Digital Certificate
- Setting a Digital Certificate
- Confirming the Settings of a Digital Certificate
d Set  EAP-Identity  of WPA-Enterprise .
e Select  EAP-TLS  from the  Authentication Method  list of WPA-Enterprise .
f Click  Apply New Settings.
Setting for Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2, 
EAP-TTLS PAP, EAP-TTLS CHAP)
NOTE:
•To manage digital certificates, you must set  up HTTPS communication. See "Preparing to Use 
HTTPS Communication."
• WPA-Enterprise is available only when  Infrastructure is selected as  Network Type .
• Make sure to import the certificate with Internet Explorer.
• After importing a PKCS#12 format certificate, the secret key is not exported even if you execute 
exporting.
• Wireless network is available on Dell H625cdw and Dell H825cdw.
1 Import the certificate to be used with Wireless LAN (server or root certificate). See 
"Importing a Digital Certificate."
2 Set the digital certificate for wireless LAN (server or root certificate).
a Start Dell Printer Configuration Web Tool.
See "Starting Dell Printer Configuration Web Tool."
b Click  Print Server Settings   the Security  tab   SSL/TLS   Certificate 
Management .
c Click  Trusted Certificate Authorities  within Category .
d Select the purpose of use from the  Certificate Purpose list.
e Click  Display the List .
f Select the certificate to associate. At this time, check that Validity  of the 
certificate selected is set to  Valid.
g Click  Certificate Details .
h Check the content, and then click  Use This Certificate at the upper-right corner.
3 Make sure that the certificate is set correctly.
a Start Dell Printer Configuration Web Tool.
See "Starting Dell Printer Configuration Web Tool."
b Click  Print Server Settings   the Security  tab   SSL/TLS   Certificate 
Management .
c Click the category from the  Category list.
d Select the Wireless LAN (Server) of use from the  Certificate Purpose list. 
						

							312| Using Digital Certificates
eFrom  Certificate Order , select how the certificates are sorted in Certificate List . 
This setting is not necessary if you do not need to specify the order for the 
certificates.
f Click  Display the List .
The certificate displayed  with an asterisk as "*Valid" in the  Validity  column is the 
certificate associated with the use purpose and actually used.
4 Set WPA-Enterprise for PEAPV0-MS-CHAPV2, EAP-TTLS PAP, or EAP-TTLS CHAP.
a Start Dell Printer Configuration Web Tool.
See "Starting Dell Printer Configuration Web Tool."
b Click  Print Server Settings   the Print Server Settings  tab   Wi-Fi.
c Click  WPA-Enterprise-AES/WPA2-Enterprise-AES  from the Encryption list  of 
Secure Settings .
NOTE:
• WPA-Enterprise-AES/WPA2-Enterprise-AES  becomes available only when the following 
steps are set correctly:
- Importing a Digital Certificate
- Setting a Digital Certificate
- Confirming the Settings of a Digital Certificate
d Set  EAP-Identity , Login Name , and Password  of WPA-Enterprise .
e Select either of the following from the  Authentication Method list of 
WPA-Enterprise :
• PEAPV0 MS-CHAPV2
•EAP-TTLS PAP
•EAP-TTLS CHAP
f Click  Apply New Settings. 
						

							Understanding Printer Messages |313
Understanding Printer Messages
The touch panel displays error messages describing the current state of the printer and 
indicates possible printer problems you must  resolve. This chapter provides a list of 
status codes or error messages, and info rms you what you can do to clear error 
messages. When you contact customer support  about an error, have the status codes 
and messages ready.
CAUTION:
• When an error occurs, the print data remaining on the printer and the information accumulated 
in the memory of the printer may be corrupted.
NOTE:
•A status code is listed in an error message.
• For status codes that are not listed in this chapter, refer to instructions in each error messages.
Status Codes
Status-Code What you can do
004-310 Turn off the printer. Make sure that  the tray is correctly installed, and then 
turn on the printer. Contact customer support if this failure is repeated.
005-121 Open the Duplex Automatic Document Feeder (DADF) cover and remove 
the jammed documents.
009-340 Turn off the printer. Clean the Color Toner Density (CTD) sensor with a 
clean dry cotton swab, and then turn  on the printer. Contact customer 
support if this failure is repeated. See "Cleaning the Color Toner Density 
(CTD) Sensor."
009-360 Turn off the printer. Make sure that  toner cartridge of the specified color is 
correctly installed, and then turn on the printer. The status code differs 
depending on the color of the toner cartridge. Contact customer support 
if this failure is repeated. See "Replacing the Toner Cartridges."
009-361
009-362
009-363
009-367
009-368
009-369
009-370
010-377
Turn off the printer, and then turn  it on again. Contact customer support if 
this failure is repeated.
016-338 Turn off the printer, and then turn it on again. Contact your system 
administrator if this failure is repeated.
016-404 Contact your system administrator. For details about digital certificate 
problems, see "Digital Certificate Problems."
016-405 Security setting mismatch. Initialize  the security setting, and then restart 
the printer by turning off the printer and then on again. Contact your 
system administrator for the security resetting.
016-503 Unable to resolve the e-mail SMTP server hostname. Tap  Close, or wait 
for 60 seconds for the printer to recover. Make sure that SMTP server and 
DNS server are set correctly.
016-504 Unable to resolve the e-mail POP3 server hostname. Tap  Close, or wait 
for 60 seconds for the printer to recover. Make sure that user name and 
password for POP3 server and DNS server are set correctly. 
						

							314| Understanding Printer Messages
016-505E-mail POP3 server login error. Tap  Close, or wait for 60 seconds for the 
printer to recover. Make sure that user name and password used for POP3 
server are set correctly.
016-506 SMTP server is not configured. Tap Close, or wait for 60 seconds for the 
printer to recover. Make sure that SMTP server or POP server is set.
016-507 E-mail SMTP server login error. Tap  Close, or wait for 60 seconds for the 
printer to recover. Make sure that user name and password used for SMTP 
server are set correctly.
016-520 The certificate of the printer is invalid. Contact your system administrator. 
Reset the certificate from other connectable clients with Dell Printer 
Configuration Web Tool. If no device can be connected, disconnect 
Ethernet cable, turn off the IPsec, an d then reset the certificate with Dell 
Printer Configuration Web Tool.
016-521 The certificate of the destination client is invalid. Contact your system 
administrator. Check the certificate of the destination client and reset.
016-530 Authentication server access error. Tu rn off the printer, and then turn it on 
again. Check the access settings for  the authentication server and try 
again. Contact customer support if this failure is repeated.
016-541 A wireless certificate of the server  or client cannot be correctly referenced 
while using Wireless LAN WPA-Enterprise or WPA2-Enterprise. Ask your 
system administrator to connect the printer with a wired network, initialize 
the wireless settings, import the wireless certificate, and then set 
WPA-Enterprise or WPA2-Enterprise again.
016-542 A server certificate error has occu rred when acquiring the certificate with 
the operation of WPA-Enterprise or WPA2-Enterprise. This is a problem in 
the server certificate, such as the vali dity period has expired for the server 
certificate being used with the Radius server. Ask your system 
administrator to check the server cert ificate being used with the Radius 
server.
016-543 A wireless certificate of the server  or client corruption error has occurred 
while using the Wireless LAN WPA-Enterprise or WPA2-Enterprise. Ask 
your system administrator to connec t the printer with a wired network, 
initialize the wireless settings, import the wireless certificate, and then set 
WPA-Enterprise or WPA2-Enterprise again.
016-718 Error relating to USB Direct Print problems has occurred. While the USB 
flash drive is still inserted, set  Image Types to Photos (Standard 
Quality)  in Print Settings  under the Print PDF/TIFF  menu and 
try printing again. See "Image Types."
016-720 Error relating to Page Description Language (PDL) emulation problems 
has occurred. Change the  Print Mode setting in the Graphics  tab of the 
print driver. Contact customer support if this failure is repeated.
016-756 Printing in the prohibited time. Contact your system administrator.
016-757 The account is not registered. Contact your system administrator.
016-758 The function cannot be used. Contact your system administrator.
016-759 Printable page limit is exceeded. Contact your system administrator.
016-764 An error occurs when the printer connected to the SMTP server. Tap 
Close , or wait for 60 seconds for the printer to recover. Check the SMTP 
server settings or contact the SMTP server administrator.
016-765 The capacity of the SMTP server is not enough. Tap  Close, or wait for 60 
seconds for the printer to recover. Contact the SMTP server administrator.
Status-Code
What you can do 
						

							Understanding Printer Messages |315
016-766 The e-mail exceeds the SMTP server size restriction. Tap 
Close, or wait 
for 60 seconds for the printer to recover. Contact the SMTP server 
administrator.
016-767 The e-mail address of the recipient is incorrect. Tap  Close, or wait for 60 
seconds for the printer to recover.  Check e-mail address, and then try 
scanning again.
016-768 The e-mail address of the sender is incorrect. Tap  Close, or wait for 60 
seconds for the printer to recover.  Check e-mail address, and then try 
scanning again.
016-786 A timeout error occurs when sending or receiving scanned data. Tap 
Close , or wait for 60 seconds for the printer to recover. Check if the 
Ethernet cable is connected properly. If there is no problem with the 
Ethernet cable, contact server administrator.
016-790 Network connection error. IP address is not determined. Tap  Close, or 
wait for 60 seconds for the printer to recover. Check if the Ethernet cable 
is connected properly. If there is no problem with the Ethernet cable, 
contact server administrator.
016-799 Tap Close to clear the message and cancel  the current print job. Check 
the configuration of the printer on the print driver.
016-930 The device is not supported. Remove it from the front USB port.
016-931 The USB hub is not supported. Remove it from the front USB port.
016-985 Tap Close, or wait for 60 seconds for the printer to recover. Retry 
scanning by lowering the resolution setting or changing the file format of 
the scanned data.
016-986
024-965
Make sure that the size and type specified in the tray settings matches the 
size and type of paper loaded in the tray.
024-966
024-969
026-721 Check your USB flash drive:
• If the file size or the number of fi les exceeds the limit of your USB flash 
drive.
• If your USB flash drive  is not write-protected.
027-446 Change the IPv6 address to avoid  duplication. Turn off the printer, and 
then turn it on again.
027-452 Change the IPv4 address to avoid  duplication. Turn off the printer, and 
then turn it on again.
031-521 SMB server login error. Tap Close, or wait for 60 seconds for the printer 
to recover. Check login-able computer with your system administrator.
031-522 SMB server login error. Tap Close, or wait for 60 seconds for the printer 
to recover. Check if login name (domain name and user name) and 
password are correct.
031-523 Invalid SMB share name. Tap Close, or wait for 60 seconds for the printer 
to recover. Check the share name you specified.
031-524 Exceeded the SMB server user account limit. Tap  Close, or wait for 60 
seconds for the printer to recover. Check the number of users who use 
the server at the same time is  not exceeding the upper limit.
031-525 SMB destination client permission error. Tap  Close, or wait for 60 
seconds for the printer to recover. Check if the specified user can read 
and write file at the storage location.
031-526 Unable to resolve the SMB server hostname. Tap Close, or wait for 60 
seconds for the printer to recover.  Check DNS connection, or check if 
forwarding destination server is registered with DNS.
Status-Code
What you can do 
						

							316| Understanding Printer Messages
031-527Unable to resolve the SMB server hostname. Tap Close, or wait for 60 
seconds for the printer to recover. Set DNS address, or set forwarding 
destination server address as IP address.
031-528 Unable to connect to the SMB server. Tap  Close, or wait for 60 seconds 
for the printer to recover. Check if the printer can communicate via 
network with the forwarding destinat ion SMB server. For example, check 
the following:
• Connection of an Ethernet cable
• TCP/IP setting
• Communication with Port 137 (UDP), 138 (UDP), and 139 (TCP).
For communication beyond the subnet, contact your system 
administrator.
031-529 SMB server login error. Password is invalid. Tap Close, or wait for 60 
seconds for the printer to recover. Check if password is correct.
031-530 The SMB share folder was not found on the specified SMB server. Tap 
Close , or wait for 60 seconds for the printer to recover. Check the 
following:
• Check if the storage location is correct.
• Check if the file name you specified ca n be used when creating a file on 
the SMB server.
• Have your system administrator check the DFS setting, and then directly 
specify the SMB server, share name,  and storage location according to 
the checked settings.
031-531 Unable to get a file or folder name on the SMB server. Tap  Close, or wait 
for 60 seconds for the printer to reco ver. Check access right of the folder 
you specified.
031-532 SMB scan file or folder name limit exceeded. Tap  Close, or wait for 60 
seconds for the printer to recover. Change file name and forwarding 
destination folder, or move or delete  file in forwarding destination folder.
031-533 Unable to write a file in the SMB server. Tap  Close, or wait for 60 seconds 
for the printer to recover. Check the following:
• If the file name you specified is not used by other users.
• If file or folder that has the same name as the one you specified already 
exists.
031-534 Unable to create a folder on the SMB server. Tap  Close, or wait for 60 
seconds for the printer to recover. Check the following:
• If the file name you specified is not used by other users.
• If file or folder that has the same name as the one you specified already 
exists.
031-535 Unable to delete a file on the SMB server. Tap  Close, or wait for 60 
seconds for the printer to recover. Check if other user is not operating file 
in storage location you specified.
031-536 Unable to delete a folder on the SMB server. Tap  Close, or wait for 60 
seconds for the printer to recover. Check if other user is not operating file 
in storage location you specified.
031-537 SMB server capacity exceeded. Tap  Close, or wait for 60 seconds for the 
printer to recover. Check if th e storage location has free space.
031-539 The specified SMB server is invalid. Tap  Close, or wait for 60 seconds for 
the printer to recover. Check if the server name is correct.
031-540 The specified domain name is invalid. Tap  Close, or wait for 60 seconds 
for the printer to recover. Check if the domain name is correct.
Status-Code
What you can do 
						

							Understanding Printer Messages |317
031-541 Invalid user name specified for SMB server. Tap 
Close, or wait for 60 
seconds for the printer to recover. Check if login name (user name) is 
correct.
031-542 TCP/IP not initialized. Tap  Close, or wait for 60 seconds for the printer to 
recover. Wait for a while and try the same operation again. Contact the 
customer support if this failure is repeated.
031-543 SMB server login error. Tap  Close, or wait for 60 seconds for the printer 
to recover. Check login permitted time with your system administrator.
031-544 SMB server login erro r. Password is expired. Tap Close, or wait for 60 
seconds for the printer to recover. Ch eck the password valid period with 
your system administrator.
031-545 SMB server login error. Password is to be changed. Tap  Close, or wait for 
60 seconds for the printer to recover. Check necessity of password 
change with your system administrator.
031-546 SMB server login error.  Invalid user is specified. Tap Close, or wait for 60 
seconds for the printer to recover. Contact your system administrator for 
the destination server settings.
031-547 SMB server login error. User restricted from ac cessing the SMB server is 
specified. Tap  Close, or wait for 60 seconds for the printer to recover. 
Contact your system administrator for the destination server settings.
031-548 SMB server login error. Logon ti me of SMB destination is expired. Tap 
Close , or wait for 60 seconds for the printer to recover. Contact your 
system administrator for the destination server settings.
031-549 SMB server login error. Specified  user is restricted, and a null password is 
prohibited. Tap  Close, or wait for 60 seconds for the printer to recover. 
On server security settings, check access permission of null password 
user.
031-550 Append command not supported by SMB server. Tap  Close, or wait for 
60 seconds for the printer to recover. Check if the printer has access 
rights to append data to the SMB server. Check if server supports SMB 
append command.
031-551 Rename command not supported by SMB server. Tap  Close, or wait for 
60 seconds for the printer to recover. Check if the printer has access 
rights to rename data on the SMB  server. Check if server supports SMB 
append command.
031-552 Job canceled. Tap Close, or wait for 60 seconds for the printer to 
recover. Change the file name that already exists on FTP server.
031-574 Unable to resolve the FTP server hostname. Tap  Close, or wait for 60 
seconds for the printer to recover.  Check DNS connection, or check if 
name of forwarding destination server is registered with DNS.
031-575 Unable to resolve the FTP server hostname. Tap Close, or wait for 60 
seconds for the printer to recover. Set DNS address, or set forwarding 
destination server address as IP address.
031-576 Unable to connect to the FTP server. Tap  Close, or wait for 60 seconds 
for the printer to recover. Check  if the printer communicates with 
forwarding destination FTP server.  For example, check connection of 
Ethernet cable and if the IP address of the server is correct.
031-578 FTP server login error. Tap Close, or wait for 60 seconds for the printer to 
recover. Check if the login name (user name) and password are correct.
031-579 Invalid FTP subdirectory path. Tap  Close, or wait for 60 seconds for the 
printer to recover. Check if th e storage location is correct.
Status-Code
What you can do 
						

							318| Understanding Printer Messages
031-580Failed to obtain a file or folder name of the FTP server. Tap  Close, or wait 
for 60 seconds for the printer to recover. Check the server access right.
031-581 FTP scan file or folder name limit exceeded. Tap  Close, or wait for 60 
seconds for the printer to recover. Change the file name and forwarding 
destination folder, or move or delete  file in forwarding destination folder.
031-582 Unable to write a scan file to the FTP server location. Tap Close, or wait 
for 60 seconds for the printer to recover. Check if the file name you 
specified can be created in storage lo cation. Check if the storage location 
has free space.
031-584 Unable to create a scan folder on the FTP server. Tap  Close, or wait for 60 
seconds for the printer to recover. Ch eck if the folder name you specified 
can be created in storage location. Check if the folder that has the same 
name as the one you specified already exists.
031-585 Unable to delete a file on the FTP server. DEL command failure. Tap 
Close , or wait for 60 seconds for the printer to recover. Check server 
access rights.
031-587 Unable to delete a folder on the FTP server. RMD command failure. Tap 
Close, or wait for 60 seconds for the printer to recover. Check server 
access rights.
031-588 Unable to write a file to the FTP server location. Tap Close, or wait for 60 
seconds for the printer to recover. Check if storage location has free 
space.
031-590 Job canceled. Tap Close, or wait for 60 seconds for the printer to 
recover. Change the file name that already exists on FTP server.
031-594 FTP transfer type error. TYPE command failure. Tap Close, or wait for 60 
seconds for the printer to recover. Try the same operation again. Contact 
customer support if this failure is repeated.
031-595 FTP data port error. PORT command failure. Tap  Close, or wait for 60 
seconds for the printer to recover. Try the same operation again. Contact 
customer support if this failure is repeated.
031-598 FTP append data error. APPE command failure. Tap Close , or wait for 60 
seconds for the printer to recover. Check if the printer has access rights to 
append data to the FTP server. Ch eck if server supports FTP append 
command.
031-599 FTP rename file error. RNFR command failure. Tap  Close, or wait for 60 
seconds for the printer to recover. Check if the printer has access rights to 
rename data on the FTP server. Check if server supports FTP rename 
command.
033-513 Tap Close, or wait for 60 seconds for the printer to recover. Try the 
following:
• Print the received fax, or wait  for a while until sending a fax is 
completed.
• Print the fax job stored using the Secure Receive feature.
See "Receiving Faxes in the Secure Receiving Mode."
033-527 Tap Close, or wait for 60 seconds for the printer to recover. Wait for a 
while until the printer is not busy, and then try again.
033-528 Tap Close, or wait for 60 seconds for th e printer to recover. Check the 
available time period for the FAX, and then try again.
033-762 Tap Close, or wait for 60 seconds for the  printer to recover. The printer 
rejects faxes sent from unwanted numbers. See "Junk Fax Setup."
Status-Code
What you can do 
						

							Understanding Printer Messages |319
033-776
The size of the fax document data is too large and may have exceeded the 
space available in memory. Lower the scan resolution rate and then try 
scanning again. See "Resolution."
033-788 Tap Close, or wait for 60 seconds for the printer to recover. Try the 
following:
• Remove the received fax, or wait for a while until sending a fax is 
completed.
• Print the fax job stored using the Secure Receive feature.
See "Receiving Faxes in the Secure Receiving Mode."
034-515 Tap Close, or wait for 60 seconds for the printer to recover. Try the 
following:
• Try the same operation.
• Check the printer or remote machine if the memory is full.
034-791 Tap Close, or wait for 60 seconds for the  printer to recover. Check if the 
telephone cable is connected properly.  If the line connection is correct, 
check the following:
• If Tone/Pulse setting is correct.
See "Tone / Pulse."
If Tone/Pulse setting is correct, check the following: • If the remote machine can receive a fax.
035-701 Tap Close, or wait for 60 seconds for th e printer to recover. Check the 
following:
• Status of the remote machine
• Tone/Pulse setting
See "Tone / Pulse."
035-708 Tap Close, or wait for 60 seconds for the printer to recover. Try the 
following:
• Try the same operation.
• Reduce the modem speed.
See "Modem Speed."
035-717 Tap Close, or wait for 60 seconds for the printer to recover. Reduce the 
modem speed. See "Modem Speed."
035-718 Tap Close, or wait for 60 seconds for th e printer to recover. Check the 
status of the remote machine.
035-720 Tap Close, or wait for 60 seconds for th e printer to recover. Check the 
features of the remote machine.
035-781 Tap Close, or wait for 60 seconds for the  printer to recover. Check if the 
remote machine is busy.
042-700 Wait for a while until the printer cools down. Contact customer support if 
this failure is repeated.
077-301 Close the right side cover.
077-302 Close the rear cover.
091-911 Remove the used waste toner box,  and then install a new toner box. See 
"Replacing the Waste Toner Box."
091-914 Reinsert the drum cartridge of the specified color.  If the message remains, 
replace the cartridge. See "Replacing the Drum Cartridges."
091-917
091-918
091-919 Status-Code What you can do 
						

							320| Understanding Printer Messages
Error Messages
091-921Make sure that the drum cartridge of the specified color is fully installed. 
See "Replacing the Drum Cartridges."
091-922
091-923
091-924
091-931 Remove the used drum cartridge of  the specified color, and then install a 
new cartridge. See "Replaci ng the Drum Cartridges."
091-932
091-933
091-934
091-942 Reinsert the drum cartridge of the specified color.  If the message remains, 
replace the cartridge. See "Replacing the Drum Cartridges."
091-943
091-944
091-945
091-960 Remove the unsupported drum cartridge of the specified color, and then 
install a supported drum cartridge.  See "Replacing the Drum Cartridges."
091-961
091-962
091-963
093-930 Remove the used toner cartridge of the specified  color, and then install a 
new cartridge. See "Replaci ng the Drum Cartridges."
093-931
093-932
093-933
093-960 Remove the unsupported toner cartridge of the specified color, and then 
install a supported toner cartridge.  See "Replacing the Drum Cartridges."
093-961
093-962
093-963
093-970 Make sure that the toner cartridge of  the specified color is fully installed. 
See "Replacing the Drum Cartridges."
093-971
093-972
093-973
116-722 Tap Close for the printer to recover. Check the Web Services on Devices 
(WSD) scan address and the destinatio n computer, and then try scanning 
again. Contact your system administrator.
193-700 When genuine toner cartridges are installed, change the Non-Dell Toner 
setting to disable using Dell Printer Configuration Web Tool.
Message Cause Action
Cannot access the LDAP 
address book. Contact your 
network administrator if this 
error persists. The printer fails to authenticate 
against an authentication server.
Check the server settings. If the 
error persists, contact your network 
administrator.
An SSL/TLS authenti cation error on 
connection to the LDAP server; an 
SSL/TLS authentication internal error 
occurs. If the error persists, contact your 
network administrator.
Status-Code
What you can do