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Vodavi Infinite Dvx I, Dvx Ii Hybrid Key Telephone Systems Installation Manual
Vodavi Infinite Dvx I, Dvx Ii Hybrid Key Telephone Systems Installation Manual
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ifiite DVX’ amI DVX’ D&itaI Key Telephone Systems EEY STATION FFiATURE DESCRIPTION D. E. group. No answer calls fomard when the system-wide “no answer timer” expires. In- itial CO ringing, transferred CO ringing and intercom ringing calls can ak be for- warded. CaUs that ring to an idle station wfll be call forwarded after expiration of the No Answer ring timer.(See Note) CalI Forward - No Answer This feature allows a station the ability to have their calls forwarded to a designated station. a UCD group pilot number, Voice Mail group number or Hunt group number when there is no answer at the station. No answer calls forward when the system- wide *no answer tlmef expires. [See Note) Call Forward - M-Net Stations will be allowed to forward inter- com and transferred CO line caUs to an off-net location This allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially rlngmg CO calls can- not be forwarded with this feature [see Incoming CO lines O&Net Forward fea- ture). 300.18 CALLPAEE An outside line can be placed into one of eight parking locations and can be retrieved by any station that has a direct line appearance or an available loop button. Parked cabs have their own recall timer and wiII recall the originating station and if still unanswered, the atten- dant(s) . 300.19 CALL. PICK-tIPz A Dtccted call Pick-up A station can pick up an intercom call, transferred. incoming, or recalling outside line call to a specfic unattended station. The call must be a tone ringing caL B. Group Pick-up Stations can be placed in one or more of four pick-up groups. Stations within a group can pick up tone ringing intercom calls, transferred. incoming. or recalling outside line calls for another station in that &roup . 300.20 GAIL TRANSFER AII outside CO line can be transferred f&m one keyset to another. l3y using the TRWIS button, screened (announced) or unscreened transfers can be made. The line being transferred rings on the keyset and provides Exclusive Hold flashing indication to the receiving party’s keyset. Any number of attempts can be made to locate someone by calling different keysets without losing the call. Ifa line is transferred to a busy station, it will receive muted ringing. 300.21 CAWING STATION TONE MODE OPTION This feature til provide an easy means for a Calling station to ovenide a desired stations HF (handsfree) or PV (call announce) intercom switch setting. A dial cod& has been added that is dialed in front of the extension number to force the tone ringing. 300.22 CAMP-ON A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP-ON button. To camp on a call, press the TRANS button to tisfer the call to the desired busy station. then press the CAMP ON button. The busy party will receive amuted ring over the keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON but- ton, the person called places his existing out- side call on hold and is connected to the person placing the Camp On. He can then pick up the call on the appropriate line. Calls cannot be camped on when a station is in DND or in COIlk~Ce. 300.23 CAMP-ONREcALt When a station does not answer a Camp On. that call will recall the person placing the Camp Onandif unanswered by them, will recall the attendant(s). 900.24 CANNED TOLL RESTRICTION The system provides an easy means of applying the most common form of toll restriction where l+ and 0+ along wftb 976,555. and 4 11 tvpe of caUsa.rerestrictedwHhalllocalcallsand l-800. 911, l-911,and l-611typeofcalIsarealIowed. This canned toll restriction is applied through the use of a single pre-built Class-of-Servfce and can be assigned to stations using range pmgmmming. 300.26 CENTREX CODKPA~ The infinite Digital Key Telephone System pro- vides features that are Centrex compatible so Issue 1, January 1993 300-11
KEY STATION FEATURE DESCRIPMQN i@nite DVX’ and DVX’ Di@tal Kqy Telephone Spetcms that Centrex users can utilize the infinite Digital Key Telephone System to enhance their Centrex capabilities. The system actually simplifies and provides easier access to many Centrexfeatures by offering the following features: A Flex Button Frog-g Flexible button programming allows Cen- trex users to program complexCentrexdial codes onto a keyset button for easy one touch access to Centrex features. B. Off-Hook Rdcrcnct Both Digital Terminals and Single line tele- phones may be programmed to have their personal Centrex line accessed automat- icaKy just by lifting the handset or pressing the ON/ OFF button. Internal features to the in. Digital Key Telephone System are still made available to DigitaITemUnais by accessing intercom before going off- hook. C. Private Line Agbpearance The in$.rr.& Digital Key Telephone System aIlows for private line assignment on an unlimited basis. Each station may have sole access to a particular outside line if desired and may also be assigned to receive incoming ringing on that line. D. Programmable Flash Timer CO line flash is a momentary opening on a CO Iine used for signaling. When usingthe m&e Digital Key Telephone System in a Centrex environment the CO line flash is to signal the intention to transfer a calier using Centt-cx transfer. The CO line flash timer is programmable on a per CO line bases to facilitate a mixture of Centrexand CO line5 within the same system. E: Prow “W, *#“, and Hook-Flashes into Speed Dial Many Centrex codes utilize a hook-flash followed by in many cases the digit [*] and or I#]. The [email protected] Digital Key Telephone System allows these codes to be pro- grammed as a part of system or station speed dial sequences. 300.28 CENTREX /PBX TRANSFER WbenCenixxorPEXlines areconnectedtothe tifiti Digital Key Telephone System, users may, by using the Flash button, transfer callers to other Centrex or PBX extensions. Addition- ally. the Flash command may be included within a Speed Bfn and programmed onto a flex button for one button transfer. 300.27 C HAINXNG SPEED BINS Speed dial bins may be chained together ‘by simply pressing one speed bin, then another and another as required. This is helpful for accessing Long Distance car- tiers or banking services when account codes may be required. 300.28 CO LlNE ACCESS Through programming, telephones are allowed or denied access to particular outside lines or Iine groups. 300.29 CO LINE CUSS OF SERVICE Each CO Line may be programmed with a Class-of-Service to provide dialing privileges. The in@ni& Digital Key Telephone System uses an array between CO Line Class-of-Service and Station Class-Of-Service to offer a wide variety of dialing privilege possibilities. 300.30 CO IJNE CON!l’ROL (CONTACT) On the infinite DVX ’ System. there are four control contacts, and seven control contacts on the irsfintce DVX ’ System which may be indi- vidually programmed as either CO Line Control (to control ancillary equipment) or Loud BeIl ControI to control a customer provided ringing device to external areas. When programmed as CO Une Control and assigned to a CO line. the corresponding contact will close whenever that CO line is accessed by a station. Since no *on- poard” relay contacts are available on the DVX for CO Line Conkol. the Relay/Sensor Inter- face module is used for this purpose. On the i#.de DVX ’ System, there is one contact for each 4x8 port card. 300.51 CO UNE GROUPS Outside lines can be placed in one of eight groups if the customer’s business requires such grouping. Stations are. then individually as- signed access to these groups and given the ability to dial on particular lines. 300.32 CO LINE IDENTIpIICAmON This feature allows a name to be entered into the database progr * g for each individual line &tunk) connected to the system. The name may be entered in any combination up to 1% characters in length (this will represent 24dig- its entered). Once entered, LCD digital terminals includingthe attendant station(s) WU receive the programmed line *name” in place of the default ‘LINE XX” message. This applies to all line call processing conditions where the current ‘LINE XX message appears. 300-12 bsttc 1, Jsnuary 1993
infinite DVX ’ and DVX n Di@taI Key Telephone System KEY STATION FEATURE DES-ON SMDR will continue to print out the line num- berm place of the programmed name. If the line name has not been programmed. then the cur- rent ‘WNE XX” display will be used as the default. A programmable data field is available for each line in the system. 300.33 co LINE INCOMING RINGING As- SIGNMENT Each CO line may be programmed (in database admin) so that incoming ringing on the speci- fied CO line[sl may be assigned initial ringing to one of the following destinations: l one or more stations fKeyset or SLTJ l To an ACD, UCD, Voice Mail or Hunt Group l Off-Net [via Speed Dial) The ring-in will follow Day King assignments unless Njght Service mode is active, in which case all incoming CO calls will follow Night Ring aSSigllIll~tS. When ringing is assigned to a keyset, a direct line appearance or an idle Loop button must be available to receive the call. Station call for- warding of initial ringing CO mll is possible and can be directed to other keysets with an avail- able Loop button or direct appearance, lf the inMaNy ringing CO call cannot ring at the destination assigned. it will ring at the tit Attendant station. 300.34 CO LINE LOOP SDPERVISION - The injh.& Digital Key Telephone System can be programmed to monitor CO lines while on- hold or connected to RAN devices or Voice Mail systems or in Trunk-to-M connections for disconnect signal provided by the Telco. After a disconnect signal is detected, the in&We Digital Key Telephone System will release the CO lines and automatically place them back in service. The Loop Supervision disconnect sig- nal is 700 msec. In duration. 300.35 co LmE QUEUE When all the outside hnes in a group are busy, stations can be placed in queue awaiting a line in the same group to become available. If a station doesn’t answer the queue signal within 15 seconds, that station is dropped from the queue. 300.36 CO RING DETECT The duration of the ringing signal from the CO or the PBX is matched with ringing detection circuitry in the KSU. The ring detect can range horn 200 to 900 msec. programmed in 100 msec increments. This timer helps prevent false ringing. 300.37 CONFERENCE There are three dffferent types of conferencing: A Add On Conftrence Up to fwe internal parties can engage in a conference, or four internal parties with a limit of one external party. B. Multi-Ldae Confcrellcc One internal station can engage in a con- ference with two outside parties. c. IJnsupvpieed Conference The conference initiator can exit a confer- ence with two outside parties and leave them in an unsumed conference. The initiator can r-e-enter the conference at any time. The &I Digital Key Telephone System can automatically terminate the call whenboth parties hangup. whenLoop Supervision is provided by the telco and enabled in the database. A programmable conference timer will dis- connect the unsupervised conference tithe initiator does not re-enter. 300.98 CONFERENCE ENAB~/DBAB~ This feature will allow the system conference feature to be administered on a per station basis for the ability of a station to initiate a conference. 300.39 DATA FEATURE The Data Feature offers the ability to transmit data information between personal computers, printers, plotters, modems, CI?Tterminals. and main frame computer ports. To establish a data call, a Digital Data Interface Unit (DDIU) is required to be connected to each data commu- nications device. The Digital Data Interface Unit (DDIUI allows any serial data communications device {which conforms to RS-232C) to be con- nected to the fnjinfte Digital systems. This re- quires a digital port. Ieaue 1. rfanurvp 1993 SOB-13
h@Gte DVX ’ aad DVX I1 fEEp STATION FEATURE DESCRTPTION Dig&al Key Telephone Systems WO.40 DATABASE PFUNTOUT (DUMP) Through a system programming command. either potions of or a complete database dump can be printed using the FS232C connector located on the infinite Digital Key Telephone System Central Processing Board (CPB). 300.41 DATABASE UPLOAD/DOWNLOAD DataBase Upload/Download Feature provides a maintenance facility which has been added to the Remote Administration routine. This rou- tine will permit the database to be downloaded to a PC. when a software change is made or when the system needs to be initialized and reprogrammed. In addition. the routine will facilitate the pro@ * 2 of a database on an in-house system which can be downloaded to a PC and then uploaded to a system in the field. After the system maintenance is completed. the fiIe saved in the PC can then be uploaded to the System. 300.42 DAY/NIGHT CLASS OF SEKVICE WOSI This feature allows stations that are a c&sin COS during the day, to be assigned a different COS when the system is put in the night mode. The night COS goes into a&& when the system is placed into the night mode, manually or automatically. This prevents the misuse of phones after hours. 300.43 DEFAULT BUTTON MAPPING ‘!h infinite Digital Key Telephone System al- lows for 24 flexible buttons on each Enhanced or Executive Digital Terminals to be flexibly assigned to CO/PBX lines, DSS buttons, Speed Dial or Feature buttons. However, the system will power up witb a default button mapping as shown in Figure 300-l 3SButton Default Button Map . The infinite Digital Key Telephone System also supports an &button Digital Ter- minal with 4 fixed feature buttons, 4 flexible buttons, a message wait LED and full speaker- phone capability. This keyset provides the same functionality that the standard non-display 33- button keyset provides. The 8-button keyset default button map is shown in Figure 300-2 8-Button Default Button Map. 300.44 DIAL BYNAME The system will allow station users to dial ex- tension numbers. or speed bins by entering the name of a person that has been programmed for that station. The system database will allow entryafa~ehlphanunm-ic)~pto 24digits ii-~ length for each station. The programmed name can be used for dial-by-name station users and in directory dialing. 300.45 DIAL PULSE SENDING Each CO interface circuit for outside lines can be progmmm ed to send dial pulse or DTMF signals. Dialing speed and break/make ratios are progrsmmable . 300.46 DUG PRWTLEGES The systexn provides a flexible means of provid- ing toll or dialing restriction. Through the as- signment of class of service (both station and outside line) many combinations of allow and deny numbers can be set. Both area and office codes can be screened for allow/deny privi- leges. . 300.47 DIRECT INWARD SYSTEM AD cE6s mm Allows as many as three simultaneous outside line calls to be programmed to provide direct access to the system and the use of features such as WATS lines. intercom dial tone or the ability to dial out on outgoing trunks without going through the attendant. The duration of a ‘ll-unk to Trunk DisA call can be set by the system administrator. A. B. c. D. CO Wne Group Access Incoming DISA callers may access all line groups such as FX or WATS lines or other outgoing services fi-om home orwbile away horn the offke. Frogrammable Access A 3-d@ securlly code can be assigned in the system database to restict unwanted use of the DISA circuits. E&h DISA line can be programmed independently for 24 hour DISA use or night DISA use only. station Access DISA callers may dfal any station directly without going thru the attendant. If a DIU caller attempts to call a station that is busy or does not answer the system wiU return ICM &al tone at the end of a programmable timer (Preset Forward Timer). This will allow the DISA caller to try another station without havfng to dial into the system again. Trunk-to-Tntnk: The DISA Trunk-to-Trunk [or Confkxnce) option on the CO line governs a DISA call- ers ability to access other outside Ilnes. CO lines must have DISA Trunk-to-m en- abled to allow a DISA caller to establish an 300-14 Issue 1, Jamxary 1983
j@ntte DVX’ and DVX’ D&+II Key Telephone Syetems KEY STATION FEATURE DESCRFIION I- pvgute 300-l 33-Butt.011 Dcikdt Button Map
i?@nite DVXTad DVX” XEY STATION FEATURE DE!XRIPTION Di@aI Key Telephone Systenm Ffgure 300-Z S-Button Ddault Button Map MO- 16 Itmuc1,Jamary1883
in,,ite DVX’ aad DVX’ ~&ital Eey Telephone Systems EEY STATloN FEATURE DESCRIPTION outgoing trunk-to-trunk connection. This allows for specific CO line access restric- tion on DISA calls. 300.48 DIRECT STATION SELECTION The user with DSS buttons assigned at their Dig&d Terminal can call an intercom station by simply pressing the appropriate DSS button. The called station is automaticaIIy signaled. 300.49 DIRECTED CALL PICX-UP k cdl Pick-up - station A station can pick up an intercom caIl, transferred. incoming, or recaEng outside line cab to a specif3c unattended station. The call must be a tone ringing caIl. B. call Pick-up - ACD/UCD Groups Stations outside of an ACD or UCD group can pick up an intercom call, transferred, incoming, or recalling outside Iine caIl ringing to a specific UCD station. The call must be a tone ringing call. 300.50 DIRECTOIW DIALING Directory dialing allows station users to obtain a directory of station users and have the system dial the extension that is currently on the dis- play. The fr@Me DVX I System provides loca- tions for up to 100 names, while the infinite DVX ’ System provides locations for up to 200 names. Directory dialing also allows users to program a ‘name” along with a speed dial bin for use in later locating a speed dial number. When promPted to do so, the system will display the name associated with a speed dial number on the LCD display so that when the desired name is shown, the user may then have the system dial the number. -Directory dialing also allows users to associate a *name” with an entry in the local rum- her/name translatfon table. When prompted to do so, the system wiII display the name associ- ated with the table on the IED dispIay so that when the desired name is shown, the user may then have the system dial the number. The ir@die DVX I System provides locations for up to 100 names. whiIe the ni&z DVX ’ System provides locations for up to 200 names. 300.51 DISABIIE OUTGOING CO LUVE AC- CESS This feature allows the first Attendant station to dial a code and disable a CO line from outgo- iry! CO calls. This applies to all station(s) that have access to that line. I,IICO~~~ status is not affected. This feature is a part of the ‘Maim& nance” package. 300.52 DISTINCTIVE RINGING (User 8e- lectahle) The tone ring signal used to notify stations of an incoming call can be changed by each sta- tion user to provide distinctive ringing among a group of stations. Each station user may select a distinctive ringing tone that will be used to ring their station. The system provides 81 dif- ferent ring patterns that the station users may select tiom. 300.53 DO NOT DISTUM (DND) Placing a kqset in DND will ebminate incoming outside line ringing. intercom calls, transfers and paging announcements. A ringing station may go into DND to silence ringing. The atten- dant can override a station in DND. The station in DND can use the telephone to make normal outgoing calls. A station can be denied this feature through programming. A. One-Time Do Not Disturb (DND) Allcms a station user to turn off muted ringing that occurs while off hook (handset or ON/OFF) on another call. Useful when having an important conversation and do not wish to be distur&d by ringing. The station, while off hook, ION/OFF or hand- set) depresses the DND button which eliminates muted ringing. When the sta- tion goes on-hook the DND button is e&in- guished and DND is canceled. 900.54 DTMF SENDING Each CO interface circuit for outside lines can be individually programmed to send DTMF (tone) or diaI pulse si&als. 300.55 EMERGENCY TRANSFER Each OPX box wfll provide power transfer to spedfied customer provided SLTs. or up to 12 CO lines using the Power Failure Transfer Unit PF=Jl. 300.56 END TO END 8IGNAIBVG This feature indicates the capability of the sys- tem to accept DTMF tones from stations, send them through the public network and have them received at the distant end for computer access, or a variety of control functions or in- ward call completion at a distant switching system. Issue 1, January 1993 3oa-17
gEy STATION FEATURE DESCRIPTIJON iqjinite DVX’andDVX” D&ital Key Telephone Systems 300.57 ExcLu8lvE HOLD When a line is placed on Exclusive Hold, no other station in the system canretrieve this call. Hold may be programmed to be activated on the first or second depression of the Hold button. CO Lines whiIe in a transfer hold are ahvays placed in an Exclusive Hold condition. XKLSS EXECUTIVE OVERRIDE This feature allows certain stations to be desig- nated as executive stations with the ability to *override” and “Barge in” on other keysets en- gaged in conversation on a CO line or intercom Cdl. In addition to the station programmable option, a system programmable option will enable or disable a warning tone when the station marked as an executive is cut-thru to the con- versation. This is useful for an ACD agent su- pervisors or training personnel who require a service observing option. A separate condition has been added to this feature which will allow or d&&low an Execu- tive to override an extension. This prevents an extension with override capability from ovenid- ing an Execu five’s station. USE OF THIS FEATURE W3IEN THE EXECTJTIVE OVERRIDE WARNING TONE IS DISABLED MAY BE INTER- PRETED AS A VIOLVION OF FED- ERAL OR STATE LAWS,, AND AN INVASION OF PRIVACY. CONSULT COUNSEL WITH RESPECTTG APPLI- - CABLE LAW BEFORE INTRUDING ON CALLS USING THIS FEATURE 300.89 EXECUTIVE/8ECBETARY TBANG- FER There are four sets of Executive/ Secretary pairings available. When the Executive station is busy or in DND, the Secretary station will receive intercom CaTIs and transfers. The Seere- tay station can signal the Executive in DND by using the Camp On feature. 300.66 EXTERNAL NIGET RINGING The system can be programmed so that CO lines marked for UNA will provide ringing out the external page ports when the system is placed fnto Night mode. 500.61 FLASH Provides telephone users with the abihty. to terminate an outside call or transfer a call be- hind a PBX or Centrex and restore dial tone without hanging up the handset. A FLASH but- ton is located on each Digital Terminal. 300.62 FLA!3H ON INTERCOM This feature enables key station users to utilize the Flash Key to terminate pages and intercom calls. While connected to a page zone or another i.ntemaI station pressing the Flash key will ter- minate the call and return intercom dial tone. 300.63 FLASH WXTH SPEED DIAL A flash can be programmed within a speed dial number. When this is done, a pause will auto- matically be inserted before the remaining speed dial digits are sent. 300.64 FMZXIBLE ATTENDANT Any three DigitaI Terminals in the system can be assigned as attendant stations. These sta- tions will receive recalls and can place the sys- tem into Night Service. The attendant stations must be eitherEr&mced or Executive stations. 300.6S FLEXIBLE BUTTON ASSIONMENT Each 33-button digiti terminal has 24 fle.xible buttons which can be individually pro- grammed. Each &-button digital terminal has 4 flexible buttons which can be individually pro- grammed. One of the following operations can be selected for each button. Refer to Section 400.37, Flexiile Button Assignment. l Outside line: Automatically accesses as- signed kne. (Assigned in database) l DSS/BLF: Automatically signal as- signed station and provides BLF for off- hook and DND. (User programmable) l Feature: Any feature with a dialing code (Le.: Personalized Messages. Paging, Ac- count Code. Cdl Park Music, etc.) can be assigned to a flexible button. lJJser programmable) l Group Access: (i.e. ACD. ‘UCD. Hunt, Voice Md group pilot numbers) (User programmabIe) l Speed dial: Automatically dials a Speed number. Eystem. Station, Saved Num- ber Redial, Last Number Redial) (User programmable) l Pooled group access: Some or ail out&de lines can he grouped: pressing this but- ton accesses the highest numbered un- 300-18 Isane 1. January 1993
__ infinite DVX’ and DVK” . I Digital Key Telephone Systems KEY STATION FEATURE DESCRXPTION used CO hne in that group. [Assigned in database) l Ioop: Used to answer a transferred call on a line for which a user does not have a button assigned. &Mgned in data- base) 300.66 FLEXIBLE FORT ASSIGNMENT6 The Flexible Port Assignment feature will pm- vide a means to assign stations and CO line numbers to any station or CO line port in the system. This provides complete flexibility in determining station and CO line numbers withh the system as long as they stay within the system numbering plan, Therefore a station can be assigned any number between 100 and 127 on the infiiteDVX1 system and any num- ber between 160 and 155 on the in&&z DVX”. A CO line can be assigned any number between 01 and 14onthein#niieDVX’systemandany CO fine can be assigned any number between 01 and 28 on the infinite DVX I1 system. This restriction is required to ’ * ’ memory re- qutrements on the smaller systems. 300.67 FORCED ACCOUNT CODE6 The f@nite Digital Key Telephone System al- lows the system to be arranged so that station USFXS must enter an account code before pfac- ing an outside call. Account codes can also be used as a Traveling Class-of-Service to upgrade a restricted stations class-of-service for unre- stricted dialing. Account codes must be entered - before the call when forced. 3 00.68 FORCED &EA6T COST ROUTING NW The infinfte Digital Key Telephone System may be programmed on a per station basis to force the use of LCR for outgoing accessed. This allows the system admini5trator to maintain greater control over dialing pattern5 and the lines used for placing outgoing CO calls. 300.69 GROUP CALL PICK-UP Stations can be placed in one or more of four pick-up groups. Stations within a group can pick up tone ringing intercom calls, recalling outside line ringing. or transferred outside line calls for another station in that group. 300.70 GROUP LWI’FMNG All digital key stations have built-in speaker- phones. Station users may use the speaker to monitor a call while using the handset to con- veme with the outside party. This enable5 other people in the room to listen to both parties in the conversation. This flmm? is not asaiIubb nh?n the 1 . stafwnisirlhta&otmod& 1 300.71 HEADSET COM.PA’I’lBILITY The in$ni.&? Digital Terminals are designed to allow the connection of an industry standard, electret mic compatible, modular headset. The user COMECt5 the modular headset to the handset jack on the telephone leaving the handset in place. The ON/OFF button on the Digital Terminal is then used to activate the hcad5et.. 300.72 HEAD- MODE Each digital terminal can be individually pro- grammed for headset operation. When pro- grammed, an industry standard headset with it’s adapter box may be connected to a digital terminal for headset use. This allows handset or headset operation by switching the selector switch on the adapter box. Speakerphone op- eration and call announce on intercom are dis- abled while a station has enabled headset mode. Once programmed in station progmmming, the user may then select between headset mode or nonnalhandset/speakcrphone mode by simply dialing a code or pressing a user programmable flex button. 300.73 HEARING +ID COMPA’IIBLE All Electronic Digital Termin& and Single Line Telephones are hearing aid compatible in com- pliance with the FCC Pti 68. Section 68.316. This allows the telephone to be used in conjunc- tion with users wearing hearing aids. 306.74 HOLD PREFERENCE This allcsws either Exclusive or System hold as the primary hold on the tit depression of the HOLD button, deper&ng on pro@, * g. 300.75 HOLD RECALL When an outside call has been on Hold for a prog&unmabIe length of time, recall ringhg tone is sent to the station placing the call on Hold. If this station does not answer the recall, a recall tone is sent to the attendant(s). Issue 1, January 1993 300-18
iqfinite DVX I and DVX” KEY STATION F%ATuRE DBSCBIPTION Digital Key Telephone Systems 900.76 HOT IJIVEVRING DOWN ~@tal terminals may be programmed to imme- diately call or ring down a particular station or outside number upon going aff hook. This is done by programming the stations Off-Hook preference to activate a DSS or Speed dial fea- ture key. This feature can be overridden if the station user selects a CO line first when going off-hook. 300.77 HUNT GROUPS The system can be arranged for up to eight Hunt groups. Each Hunt group cari contain up to eight stations each. Each Hunt group is inde- pendently arranged to utihze either a pilot hunting technique or station hunting tech- nique. k Hunt GroupChaining Hunt Groups can be chained or joined together forming larger Hunt Groups. This is accomplished by assigning a pilot hunt group number as the last member of a group- B. pilot Hunting Inc~mfng CO, transferred CO, and inter- com calls can be directed to a pilot exten- sion number of a Hunt group. The system wfIl search sequentially (in the order the extensions were entered in the database programmU@ for an idle station in the @OUP and will ring that station. Calls di- rected directly to stations (by calling the extension number1 within the hunt group w-lllnothunt but receive call progress tones ofthe extension dialed. C. Stathu Hunting Incoming CO, transferred CO, and inter- com calls that are presented to a busy. or _ DND statton, that Is a member of a Station Hunt group. will search sequentially [in the order the extensions were entered in data- base programming) for an idle station in the group and will ring that station, Calls can also be dtiected to the groups pilot number for hunting. 300.78 ICLTD FEATURE The ICLID 0ncoming Galling Line IDentlfrca- tion) feature has been added to the &@-&e Digital Key Telephone Systems. H owever, these features are not available unless the Basic ICLID Software package has been purchased sew-ately. In order for this faux-e to operate Proper@ it must be activated from the central of&e So that the numbers of the calling party will be delivered over the individual tip and ring of the CO lines during the first silent interiral between ringing. The following features have been implemented: A CalJitq Numbcr/Namc Dtiplay This feature is intended as the basic offer- ing of the ICUD service when associated with the infintte Digital Key Telephone Sys- tern. Whenever an incoming call is received at the system, the number received along with the ringing signal will be stored in the line control tables and used at various points in the processing of the call. The primary function will be that the call- ing number will be displayed [if avaiiable) at any point at which the “UNE RINGING” is displayed in the s&m. In addition. with the aMilability of the call- fng name feature. if the calling name is provided, the systemwill deliver that to the display instead of the calling number. B. Incoming Numbcr/Nsme for GMBR Records Thfs feature will operate normally in the absence of ICUD information or the failure of the ICLID equipment. If the information is present at the time that an SMDRrecord is generated for a caIl. it will alter the content and format of the SMDR output record. If the calling number is available, the nurn- ber will be output in the Sh4DR record in the same location as the dialed number is located in the outgoing calIs. If the calling name is present, an additional line will be output in the SMDR record identifying the name. This record will im- mediaMy follow the normal SMDR record. The normal SMDR record wilI include an indicator which identifies that a following record with name idcntifkatfon is present. Unanswered calts will be recorded on the SMDR for incoming as a system option to ahow the identification of callers for statis- tical and call-back purposes. These calls wJlI be fdentit3ed with an indicator in the SMDR record. C. Unanswered call IWuqement An Unanswered Call Management Table Fth 50 entry capacity for the in@M!e DVX system, and 100 entxy capacity for the in$hite DVX II system is mairitajned in the system database. The calling num- ber/name information pertains to any soo-zo Issue 1, January 1993