Vodavi Infinite Dvx I, Dvx Ii Hybrid Key Telephone Systems Installation Manual

							s-3uTrON KEYSET FEAT- OPERATION i&n&e DVX1andDVXn D@itaI FKey Telephone Systems 
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d. Press the SPEED button to complete the 
programming process. 
405.15 VOLUME CONTROL 
A ‘slide” switch is provided on the front of the 
infinite S-button DgitaI Terminal to adjust the 
volume 
of the voice and tones presented to the 
tmninat speaker. 
- The “slide” switch controls the speaker 
volume which conlrols alI voice signals 
sent 
to fhe speaker i.e. Speaker Phone 
conversations, BGM, and Page an- 
nouncements. 
- The same blide” switcfi aIso controls the 
ringfng volume which controls all tone 
signals presented to the 
speaker i.e. 
Fagirlg, sptash tones. camp-OII etc.,. 
Muted ringing is also controlled by the 
slide switch. The muted ringing volume 
will be proportionately quieter than nor- 
mal ringingbased on the current switch 
setting.  
						

							r 
imite DVX I ad DVX ’ 
D@$tal Key Telephone Systems SLT FTXTURE OPERATION 
SECTION 410 
SLT FEATURE OPERATION 
410.1 INTRODUCTION 
This section of the manual contains the operat- 
ing instnxtions for Sfngle Line users. It is de- 
signed to provide step-by-step instructions for 
operating the Single L3ne telephones in the 
system. 
Literature similar to these operating hsiruc- 
tions has been prepared for use by the customer 
in the form of a Single Line Teiephone User’s 
Guide. 
410.2 ACCOUNT CODE 
SLT stations can enter an account code to iden- 
tlfy the call or calling station. 
Entering Account Code before a talk 
a. Wt the handset. 
b. Dial 16271 on the dial pad. 
c. Dial the account code. If the account code 
contains fewer than 12-digits, dial I+&] to 
return to intercom dial tone. Dial tone fs 
heard. 
d. Dial [9] or CO Access code and the desired 
number. 
Entering Account Code during a call: 
a. Depress the hookswitch momentarily. 
Your call til be placed on hold while you 
enter your account code. 
b. DiaI [627j on the dial pad. 
c. Dial the account code. Ifthe account code 
contains fewer than X2-digits, dial [St] to 
retum automatically to the call. 
,410.3 
AUTOMA’l’X CALLDISTIUBU- 
TION &CD) 
The Basic ACD Software package is an optional 
software package available for the in$n&z Digi- 
tal Systems. When purchased, Uniform Call 
Distribution (UCD) is not used and is replaced 
by the ACD functions identffied in the foIiowing. 
Eight Automatic CallDistribution (AC01 groups 
can be programmed, each containing up to 
eight three-digit statfon numbers. 
k 
Agent Lagin/Ingout Feat& 
The Agent Login/Logout feature provides a 
means for a.n agent to log into one of the 
ACD @mps and receive calls. For an agent 
to be placed into an active ACD state, the 
agent must f&t logfn. 1. Dial the LOGIN CODE 15721 on the dial 
pad, followed by the ACD group number 
(55x) that tbe agent is going to log into. 
2.The agent enters his unique AGENT 
ID 
code (0000-9999). ConfFnnation tone is 
heard and the agent is logged onto the ACD 
group. When the agent logs in. an ACD 
login event is sent 
to the ACD SMDR port. 
if active, 
mm 
For an agent to remove himself from the ACD 
group as an active agent: 
l.DiaI the LOGOUT CODE I5711 on the dial 
pad. When the agent logs out and removes 
himself fi-om the ACD group, an ACD lo- 
gout event is sent to the ACD SMDR port, 
if active. 
Conditfons: 
l If an agent logs into an ACD group from 
a station that is 
logged into another ACD 
group, the station w-III be automatically 
removed Tom the previous ACD group. 
l An agent may log out while in wrap-up, 
or unavailable. 
l An agent logging in wiIl first be placed in 
wrap-up mode before receiving an ACD 
CaIL 
l If an agent attempts to log into an ACD 
group that already has eight members. 
that agent 
will receive error tone. 
l The in#t&eDfgltal System will not verify 
agent’s ID codes, other than requiring 
four digits to be entered. 
B. ACD Agent “HELP” button 
The 
ACD Agent XELP” feature provides a 
means for an ACD agent to signal his as- 
signed supervisor for assistance. 
Wldle on a call in progress, the agent: 
I.Aft.er hook-flashing, dial the “HELP” code 
on the dial pad. The agent must hook-flash 
again to return to his call after the code 
is 
dWed. Ii no supervisor is logged in. the 
agent will receive one-burst of error tone. 
The ACD super&or station recetves a 
Issue 1, Jammy 1993 
410-l  
						

							iqjinite DVX’endDVXn 
lX&d Key Telephone Systems 
Table 410-l Digital System SLT Numbering Plan 
IOO- 127 Station Later-corn Numbers (DVX ‘I 
lo&155 
Station Intercom Numbers (DVX ‘1 
22 ICI call Park Location O-7 (system) 
226 Personal Park 
33 IHI Hunt Group Pilot Numbers 0-7 
MM Voice Mail Group Pilot Numbers O-7 
420 m 
Voice Mail Enable MSG Wait 
42 1 [xrorl 
Voice Mail CanceI MSG Wait 
55 P.Jl ACD/LJCD Group Pilot Numbers O-7 
566 
ACD/LJCD Available/Unavaiiable 
571 
ACD Agent Logout 
572 55 [Llj 
ACD Agent Login 
Mm Tone Mode Ring Option 
620 
Camp-On 
621 
Line Queue 
622 
Cd Rack 
623 Message Waft 
624 Conference 
625 Executive Override 
626 
LCR Queue Cancel 
627 Account Code Enter 
631 Do Not Disturb 
633 I221 Personalized Messages 
633 IOO] Clear 
Personalized Messages 
640 
AU Call Forward 
640 I71 No Answer - Cdl Forward 
640 I81 Busy - Cab Fowarcl 
6fK’ 191 
Busy/No Answer - Call Forward 
640 14 Off-Net - Call Forward 
660 SLT Flash Co 
mmandtoCOLine 
sslfwl SLT Station Speed Dial Progmmrmng 
- “HELP” message if a member of one of the 
ACD groups he is assigned to initiates a 
“HELP” request. The ‘HELP” 
function also 
sends a Camp-On tone to the speaker of 
the supervisors keyset. The ‘HELP” mes- 
sage takes precedence over any other 
mes- 
sage and can 
be cleared by the supervisor 
by pressing his “HELP button. 
At tie time the 
supervisor receives a 
“HELP” request, be can press his ‘HEI;p” 
flex button followed by his override feature 
button to bridge onto tie 
ACD group mem- 
bers call. The “HELP” button will place an 
intercom call to the station requesting 
“HELP”. The ‘HELP” message 
will be 
cleared 
after the supemisor’s “HELP” but- 
ton is depressed. In addition, the ‘HELP” 
662 
663 
664 
666 m 
690 
70 
71 
72 
73 
74 
75 
76 WI 
76 [PI 
77 
9 
0 
#O 
#1 
#22 [Cl 
#3 
SLT Clear - call Forward. DND. 
Personal Messages 
Message Watt return 
SLT Conference W/ Personal Park 
SLT Speed Dial Access 
Name in Display Programming 
All Call Page Qm.mal & Extemal~ 
lnteraal Page Zone 1 
Internal 
Page Zone 2 
Internal hge Zone 3 
Inten-& Page Zone 4 
Internal AU Cdl Page 
External All Call *ge (All Zones) 
memal Page Zones 1-7 
Meet-Me-Page Answer 
LCR or CO Line Group 1 
(if LCR is disabkxl) 
Atttndant 
Group CalI pick 
Up [Key & SIX) 
Directed Call Pick-up [SLT] 
CalI Park pfckup IKey and SLT] 
UnWwsal Night Answer 
I 
XXX = Intercom Station Numbers 
YY = Speed Dial Bin numbers 
Zz = PeraonaIized Messages 
U = UCD Group Number O-7 
C = Call Park Location 0-7 
H = Hunt Group Number O-7 
V = Voice Mail Group Number O-7 
P = External Page Zone Number 1-7 
..’ 
message will be cleared if’the agent was on 
a call and went back on hook before the 
supewfsor 
could respond. In this case, the 
‘~~message~be~nvertedtoames- 
sage 
wait indication. 
Conditions: 
l Up to fhte messages can be left at any 
supervisor 
statfon. 
* The supetisor can cancel the ‘HELP” 
request signal by depressfng his &shing 
‘HELP” button. In addition, 
a call wiLl be 
placed to the 
agent requesting “HEW. If 
the agent is on a call. the supervisor can 
press 
his barge-in button to monitor the 
call or give assistance on the call. 
410-2 
Issue 
1, January 199s  
						

							i@nite DVX’andDKXn 
Dj#tal Key Telephone Systems 
SLT FEATURE OPERATION 
c. Skip Step c. for immediate forwarding, oth- 
erwise dial the appropriate code: 
[7j = Cdl Forward No Answer 
IS]= Call Forward Busy 
[9f = Call Forward Busy/No Answer 
[jkj = Call Forward W-Net (via speed dial) 
d.Dial the three-digit extension number or 
. 
speed bin number where calls are to be 
forwarded. Confirmation tone will be 
heard. 
e. Replace handset. 
To Remove Call Forwarding: 
a. Lift handset. 
b. Dial (6401 on the dial pad or [662] on the 
dial pad. ConfIrtnation tone will be heard. 
c. Replace the handset. 
c. ACD Avaihhk/Ihundhble Mode 
lfyou are a ACD agent, you may place your 
station in the Available mode to receive 
ACD we of calls or you may place your 
station in the UnaMilable mode to block 
ACD type calls from ringing your station. 
To go Available: 
1. Dial I5661 on the dial pad. Coniirmation 
tone will be heard through the handset, 
You may now receive ACD calls. 
To go Unavailable: 
1. Dial [ 5661 on the dial pad. ConfG-mation 
tone will be heard through the handset 
You are now blocked from receiving ACD 
CEilIS. 
410.4 CALL BACK 
You call a busy station and receive busy: 
a-Briefly depress and release the hook- 
switch. 
b. Dial (6221 on the dial pad. 
c. Replace handset. 
Ch@onefhUBackmquutcabtl@atu 
stution;6he-n~wiuoorPmttD 
JmsQ~waitingReqaut. 
410.5 CALL FQRWARDIIYG 
To call forward calls to another station: 
a. I& handset. 
b. Dial (6401 on the dial pad. 
410.6 f2AILlNG STATJON TONE MODE 
OPTION 
Allows a calbng station to override a called key 
station’s ‘HF” or ‘w” intercom switch setting. 
When placing a caU to a key station and Tone 
ringing is desired: 
a. Dial [6#] on the dial pad. 
b. Dial three-digit station extension [call tone 
rings station) - 
410.7 
CAMP-ON 
After receiving intercom busy tone: 
a. Briefly depress and release the hook- 
switch. 
b. Dial [6261 on the dial pad. When the called 
party answers. consult with them. 
While on a CO line you receive a Camp-on 
warning tone through handset: 
a. Choose desired call (bang up on present 
call and take the new one. or ignore the 
Camp-on signal). (also see Personal Park) 
410.8 CALL PARK [System) 
To place an outside call on hold and consult 
with, page, or call an internal party before 
transferring the outside call. 
While connected to an outside line: 
a Depress and release ihe hookswitch. The 
caller is put on Exclusfve hold. 
b. Dial parking location 1220 to 227) on the 
dial pad. ConfInnation tone is heard. 
c. If you hear busy tone, depress and release 
the hookswitch and dial another parking 
lomtion. 
Retrieving a Parked Call 
a. Wt handset. 
b. Dial a pound [#I on the dial pad. 
C. Dial parking location (220 to 227) where 
tie call was parked. 
410.9 
CArLTRANsFER: 
Making an Unscreened Transfer 
a.Briefly depress and release the hook- 
Switch. 
b. Dial desired intercom number. 
c. Hang up to complete the transfer. 
Making a Screened Transfer: 
a. Briefly depress and release the hook- 
SwftCb. 
b. Dial desired telephone number. Announce 
the call. 
Isauc 1, Jazluary 1993 
410-S  
						

							SLT FJCATURE OPERATXON 
irzfnite DVX ’ and DVX ’ 
Digitat Eey Telephone Systems 
c. Hang up to complete the transfer. 
410.10 CLEAR CALL FORWXRD, DND. 
PERsoNALfzED MESSAGES 
SLTs can activate and cancel call forward by 
dialing (64OJon the dial pad and DND by dialing 
(63 11 and enable and cancel personalized mes- 
sages by dialing [f533xxI. 
A convenient code I6621 has been incorporated 
to cancel either Cal3 forwarding. DND. or 
Per- 
sonalized Messages when the SLT user has 
forgotten which code has been programmed on 
the phone 
To cancel Call Forward. DND, Personalized 
Messages: 
a. Lift handset. Notification tone will be 
heard. 
b-Dial E62] 
on the dial pad. Con&nation 
tone will be heard. 
c. Replace the 
handset. 
410.11 CO LINE QUEUING 
a. Dial outsfde line access code. Receive busy 
tone. 
b.Briefly depress and release the hook- 
switch. 
c. 
Dial I6211 on the dial pad. Con&-nation 
tone is heard. 
410.12 CONFERENCE 
You 
may set up a conference of 1 external and 
1 other intemal station. 
a. Lift handset. 
b. Make outside calL 
c. Briefly depress and release the hookswitch 
to put the call on hold, 
d. Dial number of intcmal station you wish to 
add. 
k. When that station answers, briefly depress 
and release the hookswltch again and all 3 
parties will he connected. 
410.13 CONFERENCE WITH PERSONAL 
PAXZK 
While connected to an outside line: 
a. Depress the hookswitch momenWy. In- 
tercom dial tone is heard. 
b. Dial 12281 
on the dfalpad. (1st call is placed 
in personal park). 
c. Dial desired number for 2nd call. 
d. Depress the hookswitch momentarily. in- 
tercom dial tone is hcarcl. 
e. Dial [664J on the dial pad. All three parties 
are conferenced. f. Hang up to terminate 
conference. 
Thewm!anazItFnrabelyaon~etto~~ 
daermI1bgdoingahook-flashanddinlimg 1 
/2281rrrmangtklrsasn.err?sjary. : 
410.14 DIRECT OUTSIDE LKiVE ACCESS 
a. Lift handset.. 
b. Dial access code (9.81- 87) on the dial pad. 
c. Dial desired telephone 
number. 
410.lS DIRECTED CALL PICK-UP 
Upon hearing an unattended telephone ring: 
a. Lift handset. 
b. Dial [#Xl on the dial pad. 
c. Dial station number of ringing telephone. 
You wiIl be connected to intercom. incom- 
ing, recaIl.ing or transferred outside line. 
410.16 DO NOT DBTURB 
ActMating Do Not Disturb: 
a. Lift handset. 
b. Dial [631] on the dial pad, 
c. 
Replace handset. 
To cancc1 Do Not Disturb: 
a. Lift handset. 
b. Dial 1631 J on the dial pad or 16621 on the 
dial pad. 
c. Replace handset. 
410.17 PEBX/CENTREX TRANSFER (Flash 
Command 
to CO Line) 
To 
iniuate a PBX or Centrexl’I-ansfer command 
from an SLT. 
While connected to a PHX or Centrex line: 
a.Briefly depress and release the hook- 
switch. intercom dial tone will be heard. 
b.Dial I6601 on the dial pad. A Flash com- 
mand will be presented to the PEG% or Cen- 
frex line. 
c. PBX or Centrex &udder tone wfll be heard. 
Did number of desired extension. 
d. Replace handset to complete uansfer. 
410.18 GROUP CALL PICK-up 
Upon hearing au unattended telephone ringing: 
a. Uft the handset. 
b.Dial [#O] on the dial pad. You will be con- 
nected to intercom or transferred or recall- 
ing outside line call. 
4lO-4 
Lseue 1. January 1993  
						

							irIfin$te DVX l ftnd DVX II 
[email protected] Key T&phone 
Systems SLT FUYMJRE OPERATION 
410.19 PIAClNG CALLS ON EXCLUEXVE 
HOLD 
While 
connected to an outside line: 
a. Briefly press and release the hookswitch. 
(Call is placed on Exclusive Hold). 
To retrieve the call: 
a. Press and release the ho&switch again. 
410.20 INTERCOM CALLING 
a. You will hear ringing if called station is in 
the TN” answering mode: or two bursts of 
tone if called station is in the “HF’ 
or “PV” 
positton. 
b. Lift the handset. 
- 1 OO- 127 for DVX I System, 
- 100-155 
for DVX ’ !System). 
c. Converse after the two tone bursts stop. 
d. Rep&e the handset to end tie call. 
Answering an Intercom Call 
a. Lift handset 
to convex-se. 
b. Replace handset to end call 
410.21 LEAST COST ROUTING 
To place an outside caII when IER has been 
enabled in the system: 
a. Lfft the handset. 
b. Dial [9J on the dial pad. 
c. Dial the desired seven-digit telephone 
number (i.e.: 1+ area code+7-digit num- 
bed. 
d. Wait for an answer, then converse. 
If all lines avaiIabIe to you are 
busy. remam 
off-hook for four seconds to automatically be 
queued 
onto LCR for an available line. 
If an 
LCR Queue CaIlback has been activated: 
- a. When telephone is ~signaled, answer the 
can. 
b.Desired telephone number will automat- 
ical& be re-dialed. 
lf an LCR Queue Callback has been activated 
and you wish to cancel that caIlback request: 
a. Dial the U=R Queue Cancel code, [626] on 
the dial pad. 
b. Replace the handset or press the 
UN/OFF 
button. 
410.22 MEssAGE WAITING 
Leaving a Message Waiting Indication 
a. Lift handset. 
b.DiaI the desired intercom station. Receive 
no answer. or DND tone. 
c. Briefly depress and release the hook- 
switch. 
d. Dial [623] on the dial pad. 
e. Replace handset. 
Answering a Message Waiting Indication. 
Your message waiting lamp is flashing: 
a. Lift handset. 
b.DiaS 16631 on the 
dial pad. Station that left 
the message will ring. 
410.23 OFF-HOOK PREFZRENCE 
If your phone has been programmed for Off- 
Hook Preference, you wiIl hear outside line dial 
tone when lifting the handset. 
When thls operation is enabled, you may not 
have access to all features contained in this 
User Guide. However, consult your Centrex or 
PBX User’s Guide for addftional features you 
may have. 
410.24 PERSONAIZZED MESSAGES 
Each station can select a pre-assigned message 
to be displayed on the LCD of any Key 
Tele- 
phone c&g that station. To select one of the 
ten available messages: 
a. Dial 16331 on the dial pad. 
b-Dial the two-d&it code for the messa,qe 
which will app&. 
00 
01 
02 
03 
CM 
05 
06 
07 
08 
09 
10 clears message ON VACATION 
R.ElwKNAM 
RETLJRNPM 
RETURN TOMORROW 
RETURN NEXTWEEK 
ON TRIP 
IN MEEnNG 
AT HOME 
ON BREAK 
AT LUNCH 
This $ieutzwe Ir not amzilable to. the 
hmue 1, January 1993 410-b  
						

							iqfkite DVX’amiDVXn 
D&&al Eey Telephone Systems 
c. Replace the handset. (Activating DND or 
Call Fomrding cancels selected mes- e. Dial I2281 on the dial pad. (1st call is re- 
sage.) turned and 2nd call is placed in persofial 
park. 
410.25 PAGING 
a. LifI handset. 
b-Dial tie two-digit paging code. Wait for 
page warning tone 
70 AU Call - Internal & External 
71 Internal Zone 1 
72 Internal Zone 2 
73 Internal Zone 3 
74 Internal Zone 4 
75 Internal AU CaII 
76 tOI Ektemal All Cdl (All Ext Zones) 
76 (21 External Zone 
(Dvx I =1-4, Dvx L 1-7) 
c. Speak in normal tone of voice to deliver 
message. f. The user can alternately connect to the 
other call by doing a hook flash and dialing 
I2281 as many times as necessary. 
410.28 PROGRAMMTN GYOURNAME 
INTO TEE LCD DISPLAY 
EV~IY SLT extension has the capability to pro- 
gram the users name so that people using dis- 
play telephones will see the name instead of the 
station number. 
a. Lift handset. 
b. Dial I6901 on the dial pad. 
c. Enter your name (up to 7 letters) using the 
pattern shown below. ’ 
Stations off-hook or in DND will not heaf tfie 
internal page announcement. A=21 
M=61 1 =l# - =Ol 
B=22 Nz62 2 =2# 
.=02 
C=23 0=63 
3 =3# 3 =03 
D =31 
P=71 4 =4# /=04 
E =32 Q =74 5 =5# 
F -33 R ~72 
6=6# ill; 
G =41 s =73 
7 =7# o$f) =*3 
H =42 
T=61 
8 =8# & =*4 
I =43 U&2 
9 =9# * G# 
J=51 
K =52 I v=83 0 =O# 
(=#l 
I W=91 Space=11 ) =#2 
L=53 
x=92 
: =12 + =#3 
Y=93 
- =13 = =#4 
294 
’ =14 # =## 
1 
amithe~-isbrrsy,tlw-~bl~rroilL 
receive ringback tone .unkil ths zone 
becomee~le.Ymwilltlu~2heura 
warning tone wtd can muke the 
pqe 
d. Deliver page in normal tone of voice. 
e. Replace handset to terminate page. 
410.26 MEET BEE PAGE 
To request another party to meet you on a page: 
a-Dial the desired two-digit or three-digit 
paging code. 
b. Request that party meet you on the page. 
c. Do not hang up; wait for the requested 
partyto answer. As soon as the paged party 
answers and is connected to you. the page 
_ circuit is released. 
Answering a Meet Me Page 
a. Go to the nearest telephone and dial 177) 
on the dial pad. You will be connected to 
the party that paged you. 
410.27 PERSONAL PARX @‘Up-Flop) 
WhiIe connected to first call: 
a. Depress the hookswitch momentarily. hi- 
tercom dial tone is heard. 
b. Dial 1228) on the dial pad. (call is placed in 
personal park]. 
c. Dial desired number for 2nd tail. 
d. Depress the hookswitch motientarily. In- 
tercom dial tone is heard. d. Press the ho&switch to complete the pro- 
I3 - 1g process. 
410.29 STATION S-D DIAL 
a. LiR 
handset. 
b. Dial 1666) on the dial pad. 
c. Dial desired station speed bin number (Oo- 
19). 
410.30 STORING 
STATION SPEED NUBI- 
BERG 
a. Lift handset. 
b. DiaI [SSl) on the dial pad. 
c. Dial desired station speed bin number [OO- 
19). 
d. Dial telephone number you wish to store. 
e. Briefly depress and release the hook- 
switch. (Confkmation tone is heard.) 
410-6 
Issue 2, Jaauaq 1993  
						

							iqfmite DVX1andDVXn 
Dfgitd 3.~9 Tclephoae 
Sy&ema 
SLT FEATURE OPERATION 
410.31 SYSTEM SPEED DIAL 
a. Lift handset. 
b. Dial I6661 on the dial pad. 
c. Dial desired system speed bin number (ZO- 
99). 
410.32 UNWERWW NIGHT ANSWER 
Upon hearing an incoming signal 
a. IAl handset. 
b-Dial the UNA 
access code I#31 on the dial 
pad. You wi.lI be connected to ringing out- 
side Me. 
410.33 UCD AVNLAi3LE/UNAVAlL#LBLE 
If you are a UCD Agent. you may place ymxr 
station in the AvaiIable mode to receive UC.13 
type of calls 
or you may place your station in 
the Unavailable mode to block UCD type of calls 
f?om ringing at your station. 
To go Available: 
a.Mal [566] on the dial pad. You may now 
receive calls. 
To go Unavailable: 
a. Dial [5661 on the dial pad. You are now 
blocked from 
rtxeivhg UCD calls. 
Iague 1. January 1993 
410-7  
						

							i@ite DVX ’ and DVX ‘I 
Digital Key Telephone Systems A’l”I’ENIMNT F&i- OPEEWI’ION 
SECTION 420 
ATTENDANT FSATURE OPERATION 
420.1 INTRODUCTION 
The infinite Digital Key Telephone System has a 
wide variety of features and flexible program- 
ming, allowing each telephone user to program 
his/her telephone to meet his/her own in&id- 
ual needs. 
This section of the manual 
contains the operat- 
ing instructions for Attendant Key Telephone 
user[s) and includes an illustration of the 33- 
button digital key telephone used in the in@Ue 
Digital Key Telephone System and description 
of the keys on the telephones and their func- 
tions. It is intended that this section be used in 
conjunction with the Station Operation section 
to provide step-by-step instructions for operat- 
ing tie Attendant(s) Digital Termiual(s] in the 
system. Visual and audible cues which accom- 
pany the various steps in the operation of the 
features are also include 
LiteratLlrE similar to thesse 0pel-atin.g instruc- 
tions has been prepared foruse by the customer 
in the 
form of an Attendant User’s Guide. 
420.2 ATTENDANTHEpTELEpHONE 
STATION FE&m 
Each tiQi.r&z Digital Key Telephone System pro- 
vides the following 
keys, indicators and fea- 
tures: 
HANDSET AND SIJEAHER 
are located at the 
left side ofthefrontpanel. Ahandsetis provided 
to allow cotidenttal conversation 
when de- 
sired. Lifting the handset from its cradle (going 
off-hook) disengages the station’s built-in 
speaker. 
*The speaker is located dii-ectlybelowthe center 
portion of the handset. The station may be 
operated with the handset on-hook. When this 
occurs. audio 
is transmitted to the station user 
through the station’s speaker. 
FLEXIBLE BUTTON8 are used to access idle 
outside lines, provide DSS/BLF 
for internal 
stations. access speed dial number and activate 
features. These buttons are programmed by the 
individual station user. The default flex feature 
buttons are described below: 
CALL HACK Ulexl button allows you to 
initiate an automatic call back request to 
another busy station. As soon as that sta- 
tion 
becomes idle, the station that left the call back request Is 
signaled. A flex button 
must be assigned to use this feature. 
CALL FWD (flex) button allows you to for- 
ward your calls to another station. 
DO NOT DISTURB @NIB) (flex} button al- 
lows the user to place his/her telephone 
into a Do Not Disturb mode to eliminate 
incoming 
outside line ringing. intercom 
calls, transfers and paging an- 
nouncements. The station in DND can 
use 
the telephone to make normal outgoing 
calls. On Attendant &ations. this button 
becomes the system Nfght Mode button. A 
flex button must be assigned to use this 
feature. 
COKFERENCE (CONF) (flex) button is 
used to establish and build conference 
C&S. 
FIXED FEATURE BUTTONS: 
PICK-UP button allows you to pickup a 
tone ringing intercom cdll, msferred. in- 
coming, or recalling outside line call to a 
sped& unattended station either hy group 
or 
directed call pick-up. 
FIA6H button is used to terminate an 
outside call and restore dial tone 
without 
having to hang up the handset. It is also 
used to transfer calls behind a PBX or 
Centrex within those systems. 
MESSAGE WAIT &¶SG) button allows you 
to initiate a message waiting indication at 
stations that are-busy, unattended, or in 
Do Not Disturb. Message Waiting C&back 
request left at your station will indicated by 
a fktshing Msg Wait LED. 
‘IBANS- (TRANS) button is 
used to 
transfer an outside call from one station to 
another. 
SPEED button provides you with access to 
speed diakng, save number rediat and 
last 
number red&L This button is aiso used to 
access speed dial and flexbutton program- 
ming- 
CAMP-ON button enables you to alert a 
busy party that an outside line is on hold 
and waiting for them. 
MUTE button allows you to swkch the 
built-in mimphone on or off when using 
Issue 1, Janusry 1993 
420-l  
						

							r 
the speakerphone, or the handset micro- 
phone when using the handset. 
ON/OFF button enables you to make a 
telephone call without lifting the handset. 
It turns the telephone on and off when 
using the speakerphone. 
HOLD button enables you to place an out- 
side caller on hold. OUTSIDE CALLS are announced by a tone 
signal repeated every 3.2 seconds. The corie- 
sponding outside line indicator will flash 
slowly. 
INTERCOM CALLS can be tone ringing orvoice 
announce. If it is voice announced, the receiv- 
ing station will receive two bursts of tone prior 
to the announcement. Ifit is a tone ringing call, 
the receiving station wiI1 hear a tone ring every 
2.4 seconds. 
l 
m 420-l 33-Button Attendant DispLay Ttrmfnal 
420-2 
belle 1. January 1993