Vodavi Infinite Dvx I, Dvx Ii Hybrid Key Telephone Systems Installation Manual

							ir?j%Ste DVX’andDVXn 
STATION FEATURE OPERATION Digital Key Telephone Sptems 
ON/OFF button 
enables you to make a 
telephone call without lifting the handset. 
It turns the telephone on and off when 
using the speakerphone. 
HOLD button enables you to place an out- 
side caller 
on hold. 
OUTSIDE CALLS are announced 
by a tone 
signal repeated every 3.2 seconds. The con-e- sponding outside line indicator will flash 
slowly. 
INTERCOM CALLS can be tone ringing or voice 
announce. lf it is voice announced, the receiv- 
ing station will receive 2 bursts of tone prior to 
the announcement. If it is a tone ringing call, 
the receiving station will hear a tone ring every 
2.4 seconds. 
Ffgurt 400-l 33-Button Digital Diqday Termbud  
						

							infinite DVX I and DVX II 
~fgital Key Telephone Smtuns STATION FEATURE OPERATION 
Table 400-l Digital Tennind Numbering Elan 
1 loo-127 Station Intercom Numbers (DVX ‘) 
100-155 
I Station Intercom Numbers (DVX *) 
199 Modem via DISA access or tmnsfcr 
f 22 [Cl call Park Location 0-7 [system) 
228 Personal Park 
: 33 IHI 
420 m 
421 Ixxrq 
MM 
55 WI 
566 
i 56755pJj 
Hunt Group Pilot Numbers O-7 
Voice Mail enable MSG Wait 
Voice Mail cancel MSG Wait 
Voice Mail Group Wet Numbers O-7 
ACD+ or UCD Group pilot Numbers O-7 
ACD+ or UCD Available/Unavailable 
ACD* or UCD Calls in Queue Display 
ACD* Call Qualihr 
ACD* Agent Logout 
ACIY Agent Lctgh 
ACD’ Group Member Status 
ACD, Agent Help 
ACD, Supervisor Logout 
ACDL Supervisor Lz@n 
ACD* Supervisor Queue Status Display 
Tone Mode Ring Option 
Dial w Name 
Attendant Override 
Disable Outgoing CO Line Access 
CO Line Off-Net Forward 
Night Scwice 
Camp-On 
Line Queue 
Call Back 
Message Wait 
conference 
Exeeulive Override/ 
ACD’ Supervisor Monitor Barge-In 
LAZR Queue Cancel 
Account Code Enter 
oHvo Enable 
Do Not Disturb 
Fiackgrwnd Music 
Personalized Message on a Flex Button 
Personalized Messages 
Clear Pcrsonaltxd Messages 
Headset Mode 
ICLJD Display - [ 
unanswered CaIls] 
Station Relocatt 
All Cdl Forward 
No Answer - CalI Forwami 
Busy - Call Forward 
Busy/No Answer - Call Forward 
i 
570 [BB] 
571 
572 55 IV] 
573 
574 
575 
576 55 rul 
577 55 fUJ 
~paoq 
f5* 
601 
602 
603 
604 
620 
621 
622 
623 
624 
625 
626 
627 
628 
631 
632 
633 [#] 
633 [ZZJ 
633 iOO] 
634 
635 
636 pwrl 
II-=4 
mQl+[71 
ImI+H 
I~l+I91 
I~l+V+l 
680 
690 
691 [BB] 
692 
695 
70 
71 
72 
73 
74 
75 
76 IO1 
76 PI 
77 
81 
a2 
83 
84 
85 
86 
87 
88 
9 
0 
#O 
x22 ICI 
#3 
Off-Net - Call Fonvard 
Dial Speed Directory 
Name in Display Programming 
Off-Hook Preference Programming 
Time & Date Rogrammm 
[ist prograrnrncd Atten&& 
Distinctive Ringing 
All Cdl Page IIntemal & External) 
Internal Page Zone 1 
Internal Page Zone 2 
Internal Page Zone 3 
Internal Page Zane 4 
Internal All Call Page 
External AU Cd Page (AU Zunes) 
External Page Zones l-7 
Meet-Me-me Answer 
CO Uric Group 1 
{if LCR is enabled) 
CO Lint Group 2 
CO Line Group 3 
CO Line Group 4 
CO Line Group 5 
CO lhe Group 6 
CO Line Group 7 
All CO Iine Groups 
(CO Line Off-Net Fon%ard] 
LCR or CO Line Group 1 
(if L-CR is disabled) 
Attendant 
Group Call Pick Up (Key & SLZI 
Cal h-k Pickup f.Key and SLT) 
universal NigbtAnswer 
[SPEED] ~Spccd Dial Access 
(cm- 19 StationJ (20-99 system) 
[SPEEDl+[+$%avc Number Redial 
(SPEED]+I#]Last Number &dial 
[*][~]+(3226jData Base Aclmin lk%na@ (default IDBAMI) 
Xxx = Intercom Station Numbas 
W=SpcedDialBlnnumbcrs 
22 = Personalized Messages 
BB = Button Number 
U = ACD* or UCD Group Number O-7 
C = CaII Park Location O-7 
I-l = Hunt Group Number O-7 
V = Voice Mail Group Number O-7 
P = External Page Zone Number J-7 
* Features only if ACD system features soft 
ware is purchased separately. 
I 
Issue 1, January lSa3 
40043  
						

							STATION FEATURE OPERATION 
iqfinite DVX I amd DvI[: A 
Dipital Key Telephone !$y&ems 
4~).3 ANSWERDIG AN OU’IWDE CALL 
a. Lift handset or press ON/OFF button. 
b. Press slow flashing outside line button, or 
Loop button. (If your telephone is pro- 
grammed with Preferred Line Answer. you 
may answer an outside line by lifting the 
handset, or pressing the ON/OFF button.) 
400.4 PLACING AN OUTSIDE CALL ON 
HOLD 
a. If your system is programm 
ed for Exclusive 
Hold preference, press HOLD button once 
for Exclusive Hold and twice for System 
Hold. 
b. If your system is programmed for System 
Hold Preference, press HOLD button once 
for System Hold and twice for Exclusive 
Hold. 
400.5 ANSWERING 
A RECALL 
When an outside line has rematned on hold for 
an extended period of time, you will be re- 
minded with a recalling ring. [If Preferred Line 
Answer is enabled. skip step a) 
a.Press outside line, L.oop or Pool button 
flashinog at very fast rate. 
b. Lit? handset or press ON/OFF button to 
converse. 
400.6 ACCOUNT CODES 
When connected to an outside line call: 
a. Press pre-programmed’ ACCOUNT CODE 
button. 
b-Dial account code up to l2-digits, (‘I’he 
other party will not hear the digits being 
dialed). 
- If account code is less than I2-digits. an 
W) must be entered to return to the call. 
- If account codes are forced the account 
- 
code must be entered prior to dialing the 
outside number. 
*Refer to Sec. 400.37, Flexible Button 
Assignment. 
400.7 DISABLE OUTGOING CD LINE AC- 
CESS 
The first attendant station can disable CO lines, 
preventing outgoing CO calls. 
a. Lift handset or press ON/OFF button. 
b. Dial (6W on the dial pad, Con&maton 
tone is heard 
c. Depress the line button(s) of the CO Line(s) 
to be disabled. Confiiation tone is heard 
and the CO Line Button LED is flashing. To re-activate the CO Line(s). repeat the steps 
followed to disable it. 
400,8 PLACING AN OUTSIDE CAL& 
[Automatic Line !Mection] 
a. Press outside line or Pool button. ON/OFF 
button LED will light and dial tone will be 
heard. 
b. Dial the desired party. 
c. When called party answers. lift handset to 
converse or use speakerphone. 
Station user may also dial the individual trunk 
group access code to access an outside line. 
400.9 AUTOmmC CALL DISTRIBU- 
!I’lON (ACD] 
The Basic ACD Softmre package is an optional 
software package avatlable for the infinite Digi- 
tal Systems. When purchased, Uniform CaIl 
Diskibution [UCD) is not used and is replaced 
by the ACD functions identified in the following. 
Eight Automatic Call Distribution (ACD) groups 
can be programmed, each containing up to 
eight three-digit station numbers. 
A. Agent Lq#n/Logout Feature 
The Agent tO@n/logout feature Provides a 
means for an agent to log into one of the 
ACD groups and receive calls. For an agent 
to be placed into an active ACD state, the 
agent must first login. The agent logs in by 
perfo-rming the following steps: 
I-Dial the LOGIN CODE I5721 on the dial 
pad, followed by the ACD group number 
(55x) that the agent is going to log into. 
or 
Press a pre-programm 
ed* LOGIN flex but- 
ton. 
2.Tbe agent enters his unique AGENT ID 
code (00009999). The LOGIN flex button 
LED will be lit steady. Conffnnation tone is 
heard and the agent is logged onto the ACD 
group. The ON/OFF LED will-extinguish ti 
the agent started the sequence in the 
handsfree mode. When the agent logs in, 
an ACD login event is sent to the ACD 
SMDR port, if active. 
4004 
Issue 1, Jmuaqr 1993  
						

							infinite DVX ’ and DVX ’ 
D&$ti Xey Telephone Systems STATION FEATURE OPERATION 
FOG an agent to remove himself from the ACD 
group as an active agent: 
l.Dial the LOGOUT CODE [571] on the dial 
pad. 
or 
Press a pre-programm ed* LOGOUT flex 
button. LOGIN ficx button LED will extin- 
guish. When the agent logs out and re- 
moves himself from the ACD group, an 
ACD logout event is sent to the ACD SMDR 
port, if active. 
Conditions: 
l If an agent logs into an ACD group from 
a station that is logged into anotherACD 
group, the station will be automati&ly 
removed &om the previous ACD group. 
l An agent may log out while in wrap-up, 
or unavailable. 
l An agent logging in will ihst be placed in 
wrap-up mode before receiving an ACD 
CalI. 
l If an agent attempts to log into an ACD 
group that already has eight members, 
that agent will receive error tone. 
l The infinite Digital System will not verify 
agent’s ID codes, other than requiring 
four digits 
to be entered. 
‘Refer to Sec. 400.37. Flexible Button 
Assignment. 
B. ACD Agent ‘HELP” button 
The ACD Agent “HELP” feature provides a 
means for an ACD agent to signat his as- 
signed supervisor for assistance. A fkx 
button must be programmed for this fea- 
ture to operate. Refer 
to Sec. 400.37, 
Flexible Button Assignment. 
While on a call in progress. the agent: 
* l.Presses his pre-programmed’ ‘HELP” flex 
button. Confirmation tone will be heard by 
the agent. The agent will see his ‘HELP” 
button illuminate if a supervisor is logged 
into his ACD group. If no supervisor is 
logged in. the agent will receive a burst of 
enor tone 
and his “HELP” button will not 
illuminate. 
The ACD supervisor station receives a 
“HELP” message if a member of one of the 
ACD 
groups he is assigned to Lnitiates a 
‘HE&P” request. lhe ‘HELP” function also 
sends a Camp-On tone to the speaker of 
the supenrisors keyset. The ‘HE&P” mes- 
sage takes precedence over any other mes- 
sage and can he cleared by the supervisor by pressing his ‘HELP” button. 
At the time the supervisor receives a 
‘HELP” request, he can press his ‘HELP” 
flex button foIlowed by his override feature 
button to bridge onto the ACD group mem- 
bers call. The ‘HELP” button will place an 
intercom call to the station requesting 
“HELP”. The “HELP” message wiI1 be 
cleared after the supervisor’s *HELP” 
but- 
ton is depressed. In addition. the “HELP” 
message will be cleared ifthe agent was on 
a call and went back on hook before the 
supervisor could respond. In this case, the 
“HELP” message wilI be converted to a mes- 
sage wait indication. The agent can also 
clear the ‘HELP” request by hitting his 
“HELP” button a second time. 
Conditions: I 
. Up to five messages can be left at any 
supenrisor station. 
l The supervisor can cancel the “HELP” 
request signal hy depressing his flashing 
‘HELP” button. In addition. a tail will be 
placed to the agent requesting ‘BELT. If 
the agent 
is on a call, the supervisor can 
press his barge-in button to monitor the 
call 
or give assistance on the call. 
C. ACD Call Quali5caiion 
The CALL QUAIJFICATION feature pro- 
vides a means for an Agent to enter codes 
on ACD type calls that identifies the call. 
This feature provides up to four digits for 
the ACD SMDR reporting function. This 
feature permits up to 12 digits 
to be en- 
tered. however only the first. four digits are 
provided for ACD reporting. 
The QUALIFYbutton is programmed using 
flex code [57#1. Iftbe agent wishes to enter 
his qualify code in a speed bin. he can do 
so using the standard speed bin program- 
ming sequence. 
Then when he programs 
his flex button, he can enter 570 followed 
by the bin number. This will provide an 
agent with a series of buttons with qualify 
codes under them. Refer to Sec. 400.37, 
Flexible Button Assignment. 
While on a call, the agent: 
1. Presses the pre-programmed CALL QUAG 
IFY flex button, followed by the four-digit 
qualify code. Enter a [*I to complete the 
sequence.  
						

							STAT’ION FE.t%TWtE OPERATION infinite DVX I aad DVX II DQitaI Key Telephone Systems 
Conditions: 
l The outside party will not hear the (qual- 
ify code) account code being entered. 
l The qualify code uses the Grst four digits 
of the account code. Therefore the ac- 
count code record in the SMDRwill con- 
tain the quaI@ code in the first four 
digits. 
l The quaI@ code must be entered during 
CO talk state. 
. A [#] can be entered in the qualify code, 
however it will not be recognized by the 
ACD reporting package. 
l speed dial entries can contain all digits 
including the [%I. which will terminate 
the entry and return the ACD agent to 
his co party. 
D. ACD Agent *cue Matus Display 
From an idle display key telephone: 
1. Dial (5673 on the dial pad, followed by the 
three-digit ACD group number (55x). 
Or 
press pre-programmed* flex button, 
ON/OFF button LED lights steady. 
This display is an idle state display and will 
prompt a Supervisor that a group is having 
problems answering ail their calls. The dis- 
play will tell the agent and his supervisor 
how many calls are in queue. how many 
agent are available or logged into the 
group, and the length of time. in minutes 
that the oldest call has been in queue. The 
agent will automatically receive the calls in 
queue display whenever their is a call in 
queue. 
2. Hang up the handset or press the ON/OFF 
button to terminate the display. 
mui 
*Refer to Sec. 400.37, Flexible Button 
Assignment. 
E. ACD Available/Un~&able Mode 
If you are a ACD agent, you may place your 
station in tbe Avaflable mode to receive 
ACD type of ca& or you may place your 
station in the Unavailable mode to block 
ACD type calls from ringing your station. 
To go Available: 
1. Dial (566) on the dial pad, 
or 
press the pre-programmed* AvailabIe/Un- available button. You may now receive 
ACD eaIls. 
To go Unavailable: 
1. Dial 1566) on the dial pad, 
;ess the pre-programmed* Available/Un- 
available button. You are now blocked from 
receiving ACD calls. 
*Refer to Sec. 400.37. Flexible Button 
Assignment. 
F. Supemisor Login/Lagout Feature 
The Supervisor Login/Logout feature pro- 
vides a means for an supervisor to log fnto 
one of the ACD groups and monitor calls. 
1. Dial the LUGIN CODE (576) on the dial 
pad, followed by the ACD group number 
[55x) that the supdor is going to log 
into, 
or 
Press a pre-programmed* LUGIN flex but- 
ton. (‘Hex button must have 576+55x pro- 
grammed onto it.) 
2.‘I’he supervisor enters his unique SUPER- 
VISOR ID code (000@9999). The LOGIN 
flex button LED will be lit steady. Confir- 
mation tone is heard and the supervfsor is 
logged onto the ACD group. ‘Ihe ON/OFF 
LED wiI1 extinguish if the supervisor 
started the sequence in the handsfree 
mode. When the supervisor logs in, an ACD 
logtn event is sent to the ACD SMDR port, 
if active. 
For an supervisor to remove himself from the 
ACD group as an active supervisor: 
1. Dial the LOGOUT CODE 
[57!51 on the dial 
pad, followed by the ACD group number 
[55x) that the supervisor is going to log out 
of, 
Eess a pre-programmed* LOGOUT flex 
button. (Flex button must have 575+55x 
progmmmed onto it). ‘Ihe LCKXN flex but- 
ton LED will extinguish. When the super- 
visorlogs out andremoves himselffromthe 
ACD group, an ACD logout event is sent to 
the ACD SMDR port, if active. 
ThcAWt3qmhorLqgin~~.~ 
fi@tJi?rtfteAQ)fpvipthaisiassipdEo 
Conditions: 
l If a supervisor logs into an ACD group 
tiorn a station that is logged into another 
ACD group. the station will be automat- 
400-6 Issue 1, January 1893  
						

							i@tite DVX * and DVX ’ 
digital Key Telephone Systems STATION FEATURE OPERATION 
icaI,ly removed from the previous ACD 
group* 
l A supervisor may log out while in wrap- 
up, or unavailable. 
l A supervisor logging in will fist be 
placed in wrap-up mode before receiving 
an ACD call. 
l K a supervisor attempts to log into an 
ACD group that already has eight mem- 
bers, that supervisor will receive error 
tone. 
l The in.@& Digital System will not verify 
supervisor’s ID codes, other than requir- 
ing four digits to be entered. 
*Refer to Sec. 400.37. Flexible Button 
Assignment. 
G. S-r 
Monitor With Barge-In 
The Supervisor Monitor wfth Barge-In fea- 
ture will provide a means for a ACD super- 
visor to monitor an agent’s call in progress 
or provide assistance in training ACD 
per- 
sonnel. When used, a supervisor may in- 
trude onto an agent’s call in a listen only 
mode or in a true conference mode. This 
feature is available with or without a warn- 
ing tone. 
The ACD supervisor can intrude on an 
agent’s call in the listen only mode by: 
1.Dia.l the three-digit station number of the 
agent’s station. Upon bearing busy tone, 
press the pre-progmmmed* Barge% flex 
button. The conversation in progress will 
be heard by the Supervisor on the handset 
receiverand the Supervisor’s MUTE button 
LED is lit indicating that the Supervisor’s 
transmit is muted. If the Supervisor wishes 
to participate in the conversation in a true 
conference mode, he can depress his 
MUTE button which removes mute. 
Conditions: 
l SupervIsors are granted the Barge-In op- 
tion if they log in at a station with the 
Supervisor Barge-In flag enabled. 
l Supervisors can only Barge-In on calls of 
members of the ACD group(s) that they 
are logged into. 
l Warning tone is enabled and disabled 
using the Executive override warning 
tone option (FLASH 05, button 4). 
l Supervisor stations must be digital ter- 
nlinals. 
H. SupcMsor Queue Status Display 
The Supervisor Queue Status feature wtll 
provide a means for an ACD supervisor to 
view the status of their ACD group. This 
display is an idle state display and wiIl 
prompt a Supervisor that a group is having 
problems answering all their calls. The dis- 
play will tell the supervisor how many calls 
are in queue, how many agents are logged 
into the ACD group, and the length of time 
in minutes that the oldest call has been in 
queue. 
The supenrisor statiofi logged onto the ACD 
group can obt.a$ the Queue Status display 
by: 
1. Dialing the Queue Status code I5771 on the 
dial pad. followed by the ACT, group (55x) 
the supervisor wants to observe, 
01 
press the pre-programmed’ flex button. 
If the supervisor wants to change the display to 
a different goup: 
1. Dials the Queue Status code [577] on the 
dial pad, followed by the ACD group that 
he wishes to observe. 
or 
2. presses the pre-programmed+ flex button 
Conditions: 
l To receive the Supervisor’s Queue 
Status display, the station must be 
IoggedinasaSupervisorand dfaltheflex 
code for the appropriate group. 
l ACD SupervIsors will receive the Queue 
Status display in real time. 
l The Queue Status display is only given 
when the ACD group member or Super- 
visor’s station is not receivjng a 
higher 
prfority display, such as ‘HELP” or Out- 
Of-Service. or other applicable off-hook 
events are taking place at the station. 
l The Supervisor’s Queue Status display 
is saved in battery backed memory. 
l When a Supervisor logs out of the group 
he is presently displaying, he must enter 
a new request for Queue Status display. 
l The Supervisor’s Queue Status display 
can be removed by dialing the Queue 
Iseue I, January 1993 
400-7  
						

							STATION FEATURE O=‘TTON 
iqj?nite DVX 1 and DVX ’ 
Digital Xey Telephone Gystems 
Status display code folIowed by the 
group being observed. Dialing a different 
group will change the Queue Status dis- 
play to a different group. 
l The Queue Status dispIay show the fol- 
lowfng information: 
- 55x = ACD Group (550-557) 
- CIQ:xx = Calls in queue 
- &xx = Agents logged in 
- 0C:rmnrn = Oldest call in minutes 
I. ACD Group Member Status 
The ACD Group Member Status feature 
provides a means for an ACD Supervi- 
sor/Agent to view the status of the eight 
ACD groups in the system. This displaywilI 
tell the Supervisor/Agent which stations 
are logged into the group, and ifthe station 
logged in is Available/ Unavailable, Out- 
Of-Servfce, fn DND. or busy on a call. The 
Supervisor/Agent couId use this display to 
determine why there are a lot of queued 
calls in a specific group. 
Any station (Supetisor or Agent) logged onto 
the ACD group can bring up the group members 
display by: 
1. Dial the ACD Group Member Status code 
15731 on the dial pad. 
or 
Press the preprogrammed* ilex button. 
The display now shows ACD Group 550. 
2,Dial an [%I on the diaI 
pad to scroll up to 
the next ACD Group. 
or 
Dial a WI on the dial pad to scroll down to 
- the previous ACD Group. To return to an 
We display, the station (Supervisor/Agent) 
returns to on-hook condition. 
Conditions: 
l The ACD Group Members Status display 
will be updated at the time the code is 
dialed. 
l The status of the ACD agent will be dis- 
played with a letter foIIow%ng the station 
number that the agent is log& in at. 
The status wiII be displayed with the 
following priority: 
- (IV) = Not Equipped 
- [D) = Do not Disturb - (0) = Out of se&es 
- (U) = Unavailable 
- (B)=BusyonacaIl 
- (A) = Available 
i.e.: If an agent made a call while out of service 
his status would be out of service. not busy, 
400.10 EAcxG~amD MUSIC (optional) 
a. D&l16321 on the dial pad, 
Eess the pre-programmed* flexible but- 
ton. [music is heard) 
b. Dial 1632) on the dial pqd again, 
gess the pre-programmed* flexible button 
again, and music is discontinued. 
c. When you pick up the handset 
or 
Press the ON/OFF button, music is discon- 
tinued automatically. 
*Refer to Sec. 400.37. Flexible Button 
ASSigIUDtXlt. 
400.11 AUTOkWI’IC SELECTION 
Pressing an outside Iine button, or pool button; 
a speed button; a station button: or diahng a 
number in the infinite D@al Key Telephone 
system numbering plan, will automaticaIly ac- 
tivate the speakerphone and light the ON/OFF 
button, If your keyset is programmed as a 
speakerphone. 
4u0.12 CALLaAcs 
If you dial a tekpbone tlmt is busy and want to 
activate Call Back 
a-Press the pre-programmed* CAL& BACK 
button. 
b. Hang up. 
c. When busy station hangs up. you wiII be 
signaled. 
d. Answer the call; station you called will then 
be signtied. W your station is busy when 
signaled, an automatic MSG wiU be Ieft at 
your phone.) 
4ocb8 Issue 1. Jan- 1995  
						

							ir@ife DVX ’ ad DVX ’ 
digital Key Telephone Systems STATION FEATURE OPEMTION 
Or@oneC%ZLBuckrequestcunbeZ@uta 
station; the second request will be 
converted to a message wait call back 
*A flex button must be programmed for this 
feature to operate. Refer to Sec. 400.37. FI&ble 
Button Assignment. 
400.13 GALZ, 
FORWARD: STATION 
A. CallForward-AllCalls 
If you have been given the abiity to forward 
your calls: 
1, Lift handset or press ON/OFF button. 
2. Fess the pre-programmed* FWD button. 
3. Press DSS button of desired station, 
or 
Dial the three-digit extension number 
where calls are to be forwarded, including 
ACD or UCD. Voice Mail, and Hunt group 
pilot numbers. 
4. Replace the handset or press the ON/OFF 
button. 
Refer to Sec. 405.4, Call Forward-Stations for 
&button operation of this feature. 
Conditions: 
l Line Queue. Call back requests, mes- 
sage wait requests. and pre-selected 
messages are canceled when a station 
activates call forward. 
l Call back requests are not allowed at a 
station where a call is forwarded. 
l COLinecallscanbetransf&bythe 
receiving station back to the original for- 
warded station. 
1 A station in the call forward mode may 
still make outgoing calls. 
- To remove Call Forwarding: 
1. Lift handset or press ON/OFF button. 
2. Press the pre-proved* FWD flex but- 
ton. Confirmation tone will be heard and 
the CALL FWD LED is extinguished. 
*Refer to Sec. 400.37, Flexible Button 
Assignment. 
B. 
CallForward-NoAnswer 
If you have been given the abiuty to forward 
your calls: 
1. Lift the handset or press ON/OFJ? button. 
2. Press the pre-programmed* FWD button. 
3.Dial the Call Forward No-Answer code [71 
on the dial pad. 4.Dial the three-digit extension number 
where calls are to be forwarded. Confirma- 
tion tone will be heard. 
5. Replace the handset or press the ON/OFF 
button. 
Refer to Sec. 405.4, Call Forward-Stations for 
B-button operation of this feature. 
To remove Call Forwarding: 
1. Lift the handset or press the ON/OFF but- 
ton. 
2.Press the pre-programm ed* IWD button. 
Confirmation tone will be heard and the 
CALL FWD LED is extinguished. 
*Refer to Sec. 400.37. Flexible Button 
Assignment. 
C. Call Forward - Busy, 
If you have been given the ability to forward 
your cam 
1. Lift the handset or press ON/OFF button. 
2. Press the pre-programmed* FWD hutton. 
3. Dial the Call Forward Busy code 181 on the 
dial pad. 
4.Dia.l the three-digit extension number 
where calls are to be forwarded. ConfIrma- 
tion tone will be heard. 
5. Replace the handset or press the ON/OFF 
button. 
Refer to Sec. 405.4, Call Forward-Stations for 
8-button operation of this feature. 
To remove Calf Forwarding: 
1. Lift the handset or press the ON/OFF but- 
ton. 
2.Fkess the pre-progmmmed* lWD button. 
Confirmation tone will be heard and the 
CALLIWD LED is extinguished, 
*Refer to Sec. 400.37. Flexible Button 
Assignment. 
D. CaJJ Foxward - Busy/No Answer 
If you have been given the ability to forward 
your calls! 
1. I.Jft the handset or press ON/OFF button. 
2. Press the prc-programmed* FWD button. 
3.Dial the Calz Forward Busy/No Answer 
code I91 on the dial pad. 
4.DM the three-digit extension number 
where calls are to be forwarded. Confii- 
tion tone will be heard. 
5. Replace the handset or press the ON/OFF 
button. 
zssue 1, Jall~ 1903 400-B  
						

							STATXON FEATURE OPERATlON infinite DVX ’ and Dvx n 
Diffital Key Telephone Systems 
Refer to Sec. 405.4, Call Forward-Stations for 
&button 
operatiOn Of this feature. 
To remove Call Forwarding: 
1. Lift the handset or press the ON/OFF but- 
ton. 
2.Press the pre-programmed* FWD button. 
Confi!iation tone will be heard and the 
CALL FWD LED is extinguished. 
*Refer to Sec. 400.37, Flexible Button 
ASSignmWt. 
E. CalI Forward - Of&Net (via speed dial) 
This feature allows stations to forward intercom 
and transferred CO calls to an off-net location. 
In a speed dial bin, store the number of the 
off-net location where calls are to be forwarded. 
Follow insticl9ons provided for storing station 
or system speed dial numbers. 
1. Lift handset or press ON/OFF button. 
2. Press the pre-programmed’ FWD button. 
3. Dial IS+] on the dial pad. Dial the speed bin 
number that contains the number where 
calls are to be forwarded, 
or 
FYess the pre-programmed* flex button for 
the speed bin. 
4. Confirmation tone is heard. FWD button 
LED fs flashing. 
5. Replace the handset or press the ON/OFF 
button. 
Refer to Sec. 405.4, Call Forward-Stations for 
&button operation of this feature. 
Conditions: 
l Lfne Queue, Call back requests, mes- 
sage waft requests, and pre-selected 
messages are canceled when a station 
activates call forward. 
- l Call back requests are not allowed at a 
station where a call is forwarded. 
l COLinecaIlscanbetransfm-redbythe 
receiving station back to the O~QIIIA for- 
warded station. 
. A station in the call forward mode may 
still make outgoing calls. 
To remove Off-Net ForwardLTlg 
1. IJft handset or press ON/OFF button, 
2.Press the pre-programmed* FW’D button. 
Confirmation tone will be heard and the 
Q%JL FWD button LED is extinguished. 
*Refer to Sec. 400.37, Fl&ble Button 
AsQnment. F. Call Forward - ACD or UCD Groups 
If you have been given the ability to fomai-d 
your calls: 
1. Lift the handset 
or press ON/OFF button. 
2. Press the pre-programmed* FWD button. 
3. Dial the desired code: 
171 = no answer calls 
18]= busy calls 
191= busy and no answer calls. 
skip thepnceding step for immediate 
fding. 
4. Dialthe three-digttACD or UCD group pilot 
number (550-557) for the group (l-8) 
where calls are to be forwarded. Confkna- 
tion tone will be heard., 
5. Replace the handset or press the ON/OFF 
button. 
Refer to Sec. 405.4, Call Forward-Stations for 
8-button operation of this feature. 
*Refer to Sec. 400.37. Flexible Button 
Assignment. 
To remove Call Forwarding: 
1. Lift the handset or press the ON/OFF but- 
ton. 
2.Press the pre-programmed* FWD button. 
Confirmation tone will be heard and the 
CALL FWD LED is extinguished. 
*Refer to Sec. 400.37, Flexible Button 
Assignment. 
G. Call Forward - Voice Mdl Groups 
Lntercom and Transferred CO callers may 
be routed ditectiy to your mail box by for- 
warding your phone to a voice mail group. 
Callers will then b? greeted by your per- 
sonal voice mail greeting ff available. 
If you have been given the abtity to forward 
your calls: 
1. LAft the handset or press ON/QFl? button. 
2. Press the pre-programmed* FWD button. 
3. Dial the desired code: 
I7l=noanswercalls 
IS] = busy cak 
[9]= busy and 
no answer calls, 
skip ftac precdfng step for iIrtmdm 
-I?. 
4. Dial the three-digit Voice Mail group pilot 
number (440-447) for the group (l-81 
where calls are to be forwarded. Confirma- 
tion tone will be heard. 
400-10 
Iseue 1. January 1993  
						

							irzfznite DVX I and DVX ’ 
Digital IKey Telephone Syetm STATION FEATURE OPERATION 
5. Replace the handset or press the ON/OFI” 
button. 
Refer to Sec. 405.4, Call Forward-Stations for 
S-button operation of this feature 
To remove Call Forwarding: 
1. Lift the handset or press the ON/OFF but- 
ton. 
ZPress the pre-programm ed* FWD button. 
Confirmation tone will be heard and the 
CALL FWT, LED is extinguished. 
*Refer to Sec. 400.37, Flexible Button 
ASSigIlRlWlt. 
H. Call Forward - Hunt Groups 
If you have been gWn the abtity to forward 
your calls: 
1. L.ift the handset or press ON/OFF button. 
2. Press the pre-programmed* FWD button. 
3.Dial the desired code: 
- 171 =noanswcrcaUs 
[S] = busy calls 
(9]= busy and no answer calls. 
4. Dial the three-digit Hunt group pilot num- 
ber (330337) for the group (l-8) where 
calls are to be forwarded. Confirmation 
tone wfll be heard. 
5. Replace the 
handset or press the ON/OFF 
button. 
Refer to Sec. 405.4, Call Forward-Stations for 
B-button operation of this 
feature. 
To remove Call Fommrding: 
1. Lii? the handset or press the ON/OFF but- 
ton. 
2.Fres.s the preprogrammed* lWD button. 
Confirmation tone will be heard and tie 
. 
CAL& lWD LED is errtinguished. 
*Refer to Sec. 400.37. Flexible Button 
Ass@lment. 
400.14 CALL FORWARD: PREsm 
If a CO Line fomarded by Preset Call Forward 
encounters a manually forwarded station (Call 
Forward - Station], or a station in DND, then 
the ir~~rnjng CO Line will bypass that station 
and forward to the next in the chain. lfthat 
station is the last in the chain, then the call WU 
not forward any further and will continue to 
Wg at that station until answered or termi- 
nated. 
400.15 CALL FORWARD: CO LINES 
A. Incoming CO fJn#i Off-Net (via speed 
dW 
This feature allows the first attendant sta- 
tion to forward incoming CO calls to an 
off-net location. 
In a speed dial bin. store the number of the 
off-net location where calIs are to be for- 
warded. Follow instructions provided for 
storing station or system speed dial num- 
bers. 
1. Dial [603] on the dial pad. 
2. Dial the CO group access code for the CO 
Une group to be forwarded, 
or 
Press an individual CQ Line button. 
m=co Group 1 
82=CO Group 2 
83=CO Group 3 
84=CO Group 4 
85=CO Group 5 
86=CO Group 6 
87=CO Group 7 
88=All CO Line 
3.Dial the speed bin number that contains 
the number where calls are to be for- 
warded, 
or 
Press the pre-programtned* flex button for 
the speed bin. Confirmation tone is heard. 
To remove Off-Net Forwarding 
a. Dial [603] on the dial pad. 
b. Dial the CO group 
access code, 
or 
press an individual CO Line button. 
c. Dial [#I on the dial pad. Confkmation tone 
is heard. 
400.16 CAIUNG STATION TONE MODE 
OPTION 
Allows a calling station to override a called 
stations HF or W intercom switch settings. 
When pladng a call to a station and Tone ring- 
ing 
is desired: 
a Dial [6#] on the dial pad. 
b. Dial the three-digit extension number, 
gess DSS button of desired station. (call 
tone rings station). 
Issue 1. January 1999 
MO-11