Vodavi Infinite Dvx I, Dvx Ii Hybrid Key Telephone Systems Installation Manual

							- 
irlfinite Dd and DVX” 
Di&it&I key Tclephonc Systems 
~xlkI CALL DISTRIBUTION (Cont’d) 
UCD TIMERS (Cotit’d) 
F. UCD No-mer Retry Timer 
Pro- Steps 
To make a change to the UCD No-Answer Retry 
Timer: 
1. Press the NO-ANSWERRElR’Y~~Rflcx- 
ible button (FJutton #6). The followlngmes- 
sage is shown on the display phone: 
71 
2. Enter the three-digit value on the dial pad 
which corresponds to 000-999 seconds. 
3. Press the HOLD button to save the entry. 
Confhxnation tone is heard and the dispIay 
wIll now update. Description 
UCD NO-ANSWER RETRY TIMER. When the 
No-Answer Recall timer expires. a station that 
failed to amwer tie ringing ACD call is placed 
into an out-of-setice (00s) state. The station 
that was taken out-of-service (00s) will be 
placed back in service if the agent hits his 
available flex button or dials the available flex 
code. In addition. the agent will be placed back 
in service if the No-Answer Retry timer expires. 
If the agent does not answer his next ACD call, 
he will again be taken out-of&mice. Th% cycle 
will eor&inue until the station answers calls, 
logs out, or goes unavailable. 
Default: By default, the UCD No-Answer Retry 
tier is set for 300 seconds and is v&able fi-om 
000 to 999 seconds. 
745-8 
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							i+ite DVX’ md DVX” 
D&i&l Key Telephone Systcme UNJJFORM CALL DISTRIBUTION (UCD) 
I~NI~$GN~I CALL DISTRIBUTION (Cont’d) 
745.3 UCD RAN ANNOUNCEMENT TA- 
BLES 
Rograrmning Steps 
lf Recorded Announcement devices are in- 
stalied to operate with UCD. these tables must 
be programmed: 
a. Press FTASH and dial [62]. The following 
message is shown on the display 
phone: 
-nj 
b-The top left button in the flexible button 
field will be tit for programmmg UCD RAN 
Announcement 
Table 1. To change to UCD 
RAN Announcement Table 2. press flexible 
button #2. Repeat above for Tables 3 
through Tables 8. 
c. Enter a string of six, or seven digits on the 
dial pad. ‘Ihe order 
of data entry will be: 
ppe Number! 
- l= CO Port interface 
- 2s SLT Port interface 
Index (port) Number: 
- Ol-28= CO Line Port 
- 100- 155= SLT Station Port 
Message Time: 
- 000-300 seconds 
d. Press the HOLD button to save the entry. 
Confimation tone is heard and the display 
will now update. 
emmi 
To clear entries in a Table: 
a. Press the pound key once [#I followed by 
the HOLD button. Description 
Determines the type. index (port) number and 
message length for the eight available Recorded 
Announcements Irwu]. There are eight RAN 
tables that can be programmed. A table can be 
the atlswer port for unanswered incoming calls 
to a UCD group, while anotlxer table can provide 
the secondary message. 
The buttons on the digital terminal are defined 
as shown below when entering the UCD RAN 
Announcement Tables program.mW area. 
~~gygygq~~ 
p$qgf+q~{p+q 
The type can be either a CO line port, or a 
SLT 
port. The index number specifies which circuit 
for the type of interface. 
Tbe message length is used to match the maxi- 
mum length of the message to the device that 
is used. 
Example: 
To program a table for a CO line port: 
a. Press the TABL;E “X’ flexible button (But- 
tons l-8). 
b. Dial (I] for CO port interface. 
c. Dial 101 to 281 for CO line used. 
d. Enter message duration (000-300 sec.) 
Example: 
To program a table fd; an SLT port: 
a. 
Press the TABLE “X’ flexible button (But- 
tons 1-B). 
b. Dial [2] for SLT port 
interface. 
c. Dial [ 100 to 1551 
for SLT station used. 
d. Enter Message duration (000-300 sec.) 
R&tcd Pro 
l3--yG Refer to sec. 745.1, 
UCD Group Programmmg; 745.2, UCD Timers; 
Also refer to Sec. 500.9, Installing Recorded 
Announcement Device (RAN).  
						

							mite DVX’andDVX’ 
wtfd Key Telephone Systems ICIJD PROGRAMMING 
SECTION 750 
ICLID PROGRAM-G 
750.1 INTRODUCTION 
The ICLID @ncoming Calling 
Line IDentica- 
iion) feature has been added to the infinite 
DigkaI Key Telephone System. The operation of 
this feature is dependent on the feature first 
being activated kom the central office so that 
the numbers of the calling party will be deliv- 
ered over the individuat tip and ring of the CO 
Itnes during the first siknt interval between 
ringing. The features implemented are: 
A. Calling Numhtr/Harne Msplap 
This feature is intended as the basic off& 
ing of the ICLID service when associated 
with the infinite DigitaI Key Telephone 
system. Essentially. whenever an incom- 
ing call is received at the system, the num- 
ber received along with the ringing signal 
wiI1 be stored in the line control tables and 
used at various points in the processing of 
the call. 
The primary function will be that the call- 
ing number is displayed (if available) at any 
point at which the “LINE RINGING” mes- 
sage is displayed in the system. 
In addition, with the avaikbility of the cu.& 
ing name feature. if the calIing name is 
provided, the system will deliver that to the 
display instead of the calling number. 
000000000111111111122222 
I23456789012345678901234 
II bbbbbNbbbb 
II 
II 
II I’ lj 
Note that although the Central Oiiice deliv- 
eryofthecallingnameis15characters,the 
internal table used to store the name for 
translation of a received number is 24- 
characters in length. If the Central Office 
delivers a name , it will be positioned left 
justified in the 24-character field on the 
display. If a number is received which 
matches a number/name tianslation, the 
translated name will be used and the name delivered fi-om the Central Offke will be 
effectively discarded. 
E no name is available. either supplied 
from the Central Office or internally from 
the translation table, the delivered number 
will be positioned centered in the display 
as shown above for the 14 N’s. 
B. Incoming Number/Name SMDR 
When this feature is implemented, the sys- 
tem will operate normaI@ in the absence of 
1CLID information of the failure of the 
ICLID equipment. If the information is pre- 
sent at the time that an SMDR record is 
generated for 
a call, it will alter the content 
and format of the SMDR output record. 
l If the caIIing number is available, the 
number will be output in the SMDR re- 
cord in the same location as the dialed 
number is located in the outgoing calls. 
l If the calling name is present, an addi- 
tionaI line will be output in the SMDR 
identi@ng the name. This record w-Ill 
immcdiateIy follow the normal SMDR re- 
cord. The normal SMDR record will in- 
clude an indicator which identities that 
a foIlowing record with name identifim- 
tion is present. 
Unanswered caUs will be recorded on the 
SMDR for incoming as a system option to 
allow the identification of cakrs for statis- 
tical and call-back purposes. These calls 
will be identified’ with an indicator in the 
SMDRrecord. 
c. unanswered cdl 
Management 
An Unanswered Call Management Table 
with 50 entry capacity for the infinite 
DVX I System, and 100 entry capacity for 
the tn. DVX ’ system is maintained in 
the system. The calling number/name In- 
formation pertaining to any unanswered 
call wiU be placed in this table at the time 
the system has determined that the call 
has been abandoned. 
This table may be administered from ap- 
propriately privileged phones so that the 
unanswered 
calls may be reviewed and 
handled by the customer. Upon entering 
into the review process, the functions 
available to a phone are: 
Issue 1. Januarg 1993 7su-1  
						

							ICLJDPROG-G 
iqjinite DVX’andDVXn 
D&&al Key Telephone Systems 
FUlCtiOIl Function 
3utton 
1. GO to be&min~ of list ) DialCode 
635 
2. Review next item in this 
3. Step to next list en-. HOLD 
4. Delete this list entry. FLASH 
5. Delete entire list. 1 Note’ . 
6. Exit list review function. ON/OFF 
7. Step to previous list entry, TRANS : 
18. Call Back. 1 SPEED 1 
’ This feature is only available to the 
Attendant(s) st.aUcm[s) to clear the list one 
entry at a time. 
. 
760-2 
Issue 1. January 1993  
						

							[email protected] DVX’andDVXn 
D&&al kzcy Telephone Systems ICLID PROG~G 
ICLID PRoG I~AMMING (Cunt’d) 
750.2 ICIJD RINGING ASSIGNMENT 
If ICIJD Ringing Assignments need to be as- 
signed or changed: 
1, 
press FLASH and dial [43]. The following 
message is shown on the display phone: 
where: 
- 
OO= ICUD Route Number 
00-09 for DVX I System, 00-20 
for 
DYX ’ System 
- 
XxXY= ICLID De&nation @OR) and 
Rixghg Assignment Kl 
2. Press the RING ASSiGNMEWT flexible but- 
ton (Button # 1). LED #l is 
lit indicating 
Route 00 is ready for programming. 
3. Enter the three-digit destination clear] and 
the one-digit ring Q-pe (YJ. 
- 
O= Unassigned (to delete a station) 
- I=DayRinging 
- 2= Night Ringing 
- 3= BothDay&NightRh@ng 
Deleting a station [entering a 0 for ring type) 
only removes that station from the ring assign- 
ment. 
4.Press the HOLD button to save the entry. 
Confiiation tone is heard and the display 
will now update. 
5. Press Button # 17 to display ring assign- 
ments. Assignments wiIl be displayed in 
sets of 8 up to the number programmed. 
Press Button # 17 additional times to cycle 
to the next group of 8 ring 
assignments. 
The foIIowing format is used to display the 
assignments: 
where: 
- DDD= Destination 
- R= D for Day 
N = Night 
B=BothDay&Night. Description 
1CLID Ringing Assignments will provide a 
means to change the ring assignment based on 
the incoming number received. This feature 
permits the user to select one of 20 ringing 
routes for each entry in the name to number 
transIation table. For example, this feature 
could be used to re-route selected customers to 
a specffk ACD or UCD group and bypass the 
general attendant. 
The buttons on the digital terminal are defined 
as shown below when entening the ICWD Ring- 
ing Assignment pro@amming area: 
Rh;;-lhr;-lh;-;-l 
jGGsl~~{~j 
H Fr;;;i &El GiGI 
Keysets designated to ring on an incoming CO 
line but not designated to ring on the fCWD 
ring, may receive a ring cycle before the call is 
moved. The same ringing restrictions applied to 
CO line ringing will be applied to ICLJD rIngin& 
The same ringing types applied to CO line ring- 
ing will also be applied to ICLID ringing. 
DcfimItz By default. no destinations or ringing 
assignmeRts exist. 
Issue 1. JanuaIy 199s 760-S  
						

							iqfhtite DVX’andDVXn 
Digital Key Telephone 
Systems 
Propnnning Steps 
ping assfgnments witl be continuous and w-ill 
be displayed in order of the destination number 
f?om 001 to 557. 
&Repeat Step 3 to program additional sta- 
tions and rIngi.ng ass@ments. A maxi- 
mum of eight stations wilS &splay on the 
LCD display. Additionat stations and ring- 
ing assignments can be displayed using 
Button # 17. 
To advance to the next Route: 
1. Press the NEXT flexible 
button (Button 
#l$) to advance to the next ICLID Route 
number, 
To go to a previous Route: 
1. Press the PREVIOUS flexible button (But- 
ton #19] to go to the previous ICLID Route 
number. 
To select a different Route: 
1. Press the SELECT ROUTE NUMBER to 
select the desired route number. 
2. Enter the two-digit ICLJD route numba. 
- 00-09 for DVX ’ System, 
- 00-19 for DVX’ System. 
3.Press the HOLD button to change to the 
difXerent route entered. Conflrmatlon tone 
willbe heard. Description 
750-4 
rssuc 1. January 1993  
						

							XCLID PRoG RilNMXNG [Cont’d) 
7so.3 ICLID FEkmmEs 
Programming 
Steps 
If ICLID is to be used: 
1. Press FLASH and dial [SS]. The following 
message is shown on the display phone: 
2. To program ICLJD features, use the flexibie 
button(s) as defined in the following proce- 
dures. The ICLID. NAME buttons toggle on 
and off. 
3.After all entries are made, press the HOLD 
button to accept the data. 
Prow steps 
1. Press the ICLID ENABLE flexible button 
(Button # 1). This feature will toggle on and 
off with each depression, and the display 
wiU update with each depression. 
l LED ON = ICWD is enabled 
l LED OFF = ICLID is disabled 
2.Press the H0I.D button to save the entry. 
Confkmation tone is heard. 
B. Name in Display 
Pro@ 
- g Steps 
1. Press the NAME flexible button [Button #2) 
to determine whether the name will appear 
In the LCD display instead of the incoming 
telephone number. This feature will toggle 
on and off with each depression and the 
display will update with each depression. 
l LED ON = Name will appear in display 
l LED OFF = Telephone number will ap- 
pear in display 
2.Press the HOLD button to save the entry. 
Confkrnation tone is heard. Description 
The in-@&e Digital Key Telephone Systems can 
provide ICLID output to either the standard 
Ezs-23% connector on the DVX I Basic KSU 
motherboard or DVX II CPB board or to the 
optional -2326/422 l/O Module cunnec- 
tar(s). When ICIJD is desired. the 
following 
system-wide parameters w-ill determine how the 
ICLID inform&ton will be distibuted. 
The buttons on the digital terminal are defined 
as shown below when entering the ICLID Fea- 
tures programming area: 
Related Pro gWlIY&lg: Refer to Sec. 710.14, 
local Number/Name Translation Table. 
Description 
The ICLID (Incoming Calling Line IDentifka- 
tion) feature has been added to the infinite 
DigitalKeyTelepbone Systems. However. these 
features are not available unless the Basic 
ICIJD Software package has been purchased 
separately. In order for this feature to operate 
properly, it must be activated kom the central 
office so that the numbers of the calling party 
will be delivered over the indMdual tip and ring 
of the CO lines during the ik-st silent intenrdl 
betweenringing. 
D&uIt: By default, ICLID is disabled. 
Description 
The 5ystem can be set to display either the 
ticomlng telephone number or the person’s 
name on the LCD display, 
Default: By default, the system will show the 
telephone number on the LCD display. 
Issue 1, January 1893 
750-K  
						

							iqfiniie DvX’andDVX” 
DQfiM Key Telephone Systems 
ICIJD PROG RABUMING (Ccmt’d) 
ICUD Features {Ckmt’dI 
prog - g steps 
C. 
Baud Rate Display 
The ICLJD Baud Rate is programmed using 
Flash 15 Baud Rate Assignments. Button 
#3 will return error tone when pressed. The 
LCD displays the current baud rate based 
on which Port number is assigned to the 
iCLID Port number. 
D. Port Atmi@mcnt 
prO@3Imliq~ steps 
1. Press the PORT flexible button (Button #4) 
to determine which port is to be used for 
ICLID information. 
2. Enter a one-digit number for theICIJD Port 
number: 
- I= Port #l (“On-Board” RS-232C) 
- 2= Port #2 (“On-Board” 300 Baud 
Modem) 
- 3= Port #3 (I/O Expander Module 
RS-232C) 
- 4= Port #4 (I/O Ekpander Module 
RS-422) 
The LCD displays the current baud rate based 
on which Port number is assigned to the ICLID 
Port number. 
3. Press the HOLD button to accept the data. 
The display will now update. Description 
The infintte Digital Key Telephone Systems can 
provide. ICLID input to either the standard RS- 
232C ‘On-Board” connector on the DVX’ 3KSLl 
or DVX I1 CPB board or to the optional RS- 
232C/422 I/O Expander Module connector(s). 
The Baud Bate wU.l be displayed as either 300 
baud, 1280 baud. 2400 baud, 4800 baud,, or 
9600 baud. 
Related Progmx: Refer to Sec. 710.8, 
Baud Bate Assignments. 
Description 
Port #1 refers to the standard RS-232C “On- 
Board- connector on the DVX’ Basic KSU or the 
CPB board on the DVX n. 
Port #2 refers to the “On-Board” 300 Baud 
modem provided with the system. 
Port #S refers to the FS232C connector on the 
I/O Expander Module. 
Port #4 refers to the RS-422 connector on the 
same I/O Expander Module fnstalled in either 
infznite Digital system. 
Dcfimlt: By default, Port #l is used for ICLlD 
operation. 
750-B 
Ismle I, January 1993  
						

							irtfirrite DVX’ and DVX’ 
DQ$tal Key Telephone Systems VOICE I&AIL GROUPS (VMj 
SECTION 755 
VOICE MAIL GROUPS m) 
755.1 VOICE MAIL. PROGRAM?HING 
Pro@ammin~ Steps 
If the system is in the programming mode, 
continue using the program codes. If starting to 
program here, enter the programming mode. 
Refer to Sec. 700.2, Program Mode Entry 
(Key 
Station). 
If Voice Mail Groups are to be programmed: 
1. Press FLASH and dial (651. The following 
message is shown on the display phone. 
‘31 
W-ha: 
- G = Voice Mail group number (O-7) 
- AAA = Alternate group W404-47) 
- L = ‘Leave” mafl index from out- 
pulsing table for leaving messages (O- 
71 
- 
R = ‘Retrieve” maLl index from out- 
pulsing table for retrieving messages 
(O-7) 
- XXX = Voice Mail station numbers 
(po*).(up to 
8 maI 
2.The top lefk button in the flexiile button 
field will be lit for programming voice mail 
group 440. To change Voice Mail groups or 
enter fW-&er Voice Mail groups, press the 
appropriate fltrdble button 1-8 (440447) 
and perform the following procedures. 
t.xeain~tnsrlx~inm 
VoictMUil~ ctnzmedtotheirlfinite 
~cItp-~mprqpa Description 
Up to eight Voice Mail groups can be confgured 
in the in$r&k Digital Key Telephone System. 
Each group can contain up to eight Voice Mail 
designated ports, each ofwhich interfaces with 
a port on an SLT or OPX card. 
An externally provided Voice Mail system or 
Auto Attendant must be connected to the in& 
r&a Digital Key Telephone System forvoice Mail 
or Auto Attendant opera&n. Voice Mail auto- 
matirdy handles unanswered calls. Station 
user can then retrieve messages left at their 
stations. Auto Attendants can handle incoming 
calls and route callers to station users without 
intervention from the systxxns attendant. 
Direct incoming ring to Voice Mail/Auto Atten- 
dant groups can be done directly through CO 
Line Ringfng AssigTlments. 
The buttons on the digital terminal are defined 
as shown below when entering the Voice Mail 
progmmming area: 
Izclatcd Plugi 
l .~g: Refer to Sec. 755.2, 
Voice Mail Outpulsing Table, Voice Mail In- 
Band Signaling for incoming CO calls: 720.1, 
CO Line Programming, CO Line Ringing 
AsSignmelltS. 
Issue 1, January 1SBS 
755- 1  
						

							VOICE MAIL GROUPS W 
infinite DVX’ and DVX” 
D&~&II Key 
Telephone Systems 
A ANnnate Voice Mail Group 
Profpmming Steps 
To program an alternate group: 
1. Press the ALTERNATE VM GP flexible but- 
ton (Button #9). 
2. Enter the three-digit pilot number (440 to 
447) of the desired group. 
3. Aess the HOLD button to save the entry. 
Con&mat&m tone is heard and the display 
will now update. 
B. ‘leave” Mail Index Entry 
l?rof$ * g steps 
To specitjr the “Leave” mail index (outpulsing 
table) to be accessed by a Voice 
Mail group: 
1. Press the LEAVE flexible button (Button 
#IQ). 
2. Enter the one-digit outpulsing table num- 
her [O-7) on the dial pad. 
3.Press the HOLD button to save the en-. 
Confmnation tone is heard and the display 
will now update. 
Description 
ALTERNATE VM GP. An 
Alternate Voice Mail 
Group may be programmed so that if all Voice 
Mail ports are in use. the call can be routed to 
an alternate 
group. This is useful whin more 
than eight ports are required for Voice Mail 
tXl.EiC. 
To delete an Alternate Voice Mail Group assign- 
ment, enter three pounds [###I on the keypad 
and press the HOLD button. 
Description 
LEAVE, The “Leave” mail index specifies the 
outpulsing Table where the “in-band” digits 
required to connect a caller, forwarded fnto 
Voice Mail, to the called stations mail box are 
stored. Refer to Sec. 755.2 for programming 
enties into an outpulsing table. 
To delete a “Leave” mail index entry, enter one 
pound I#] on the keypad and press the HOLD 
button. ;