Panasonic Kx Td500 User Manual

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Placing a call on exclusive hold
Retrieving a call on exclusive hold
Conditions
Music on Hold
Music on Hold is sent to the party on hold, if available.
What if a call on hold is not retrieved?
If a call (intercom, outside) on hold is not retrieved in a specified period of time (Hold 
Recall Time), ringing or an alarm tone is sent to the extension user who held the call as a 
reminder.
Hold Recall tone:
If the extension user is on-hook and its speaker phone (PT only) is off when the Hold Recall 
Time expires, the phone will ring.
Hold Alarm Tone:
If the extension user is engaged in a call when the Hold Recall Time expires, an alarm tone 
is sent from the built-in speaker of a PT or from the handset receiver of an SLT at 15-second 
intervals.
In this case, Call Waiting feature should be set at the extension beforehand.
For further information on Tone Patterns, please refer to Section 6.1.3 Tone List.
Placing a call on Exclusive Call Hold is not available for an SLT user.
Exclusive Call Hold  Regular Call Hold
After Hold Recall or Hold Alarm Tone is emitted, the held call can be retrieved from any 
extension even if it is placed on Exclusive Call Hold.
PT
Press HOLD. Press HOLD again.
During a conversation;
HOLDHOLD
The CO or INTERCOM or DN indicator light flashes green slowly.
The current call is placed on hold.
The CO or INTERCOM or DN indicator light
flashes green moderately.
The current call is placed on exclusive hold.
Confirmation tone
(optional)
PT
Press the CO or INTERCOM or DN
that is on exclusive hold.
or or(CO)(DN)INTERCOM
The CO or INTERCOM or DN indicator light turns steady green.
You can talk to the held party again. 
						

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It is possible to disable the Hold Recall tone by System Programming .
Automatic Disconnection
If an inside / outside call put on hold is not retrieved within 30 minutes, it is disconnected 
automatically.
The number of calls that can be placed on (exclusive) hold at an extension
It differs depending on the telephone type as follows.
Intercom calls
–  One, : One (Not available)
– : as many intercom calls as the number of DN (PDN, SDN) buttons on it. 
Outside calls
– : as many outside calls as the number of CO (S-CO, G-CO, L-CO) buttons 
on it.
– : as many outside calls as the number of CO (S-CO, G-CO, L-CO) buttons 
and DN buttons on it.
– : One (Not available)
An SLT user can hold only one call, either an intercom or outside, at a time. To hold multiple 
calls, use the Call Park feature.
Tenant Service
If Tenant Service is utilized, retrieving a held call (intercom or outside) is only available 
within the same tenant.
Confirmation Tone
A confirmation tone is sent to the extension user who retrieved the held call, when it is 
retrieved by dialing the feature number.
This tone can be eliminated by System Programming .
The extension user cannot retrieve the following calls.
– Unattended Conference Calls
– Calls held at the System Call Parking Area
– Calls placed on Exclusive Call Hold
Programming Guide References
2.2 Tenant
– Music on Hold Source
2.3 Numbering Plan
– Hold
– Hold Retrieve – Station
– Hold Retrieve – Trunk
– Call Waiting Set/Cancel
2.5 System Timer
– Hold Recall Time
2.8 System Option 
						

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– Confirmation tone for Call Pickup, Paging, Paging – Answer, TAFAS – Answer, 
Hold Retrieve and Call Park Retrieve
Features Guide References
1.3 System Features
Music on Hold
1.10 Holding Features
Call Hold
Call Park
1.13 Audible Tone Features
Hold Recall
User Manual References
4.3.17 Call Waiting 
						

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4.3.12 Call Park
Allows you to place a held call into a system parking area. You can be released from the parked 
call to perform other operations. The parked call can be retrieved from any extension.
Parking a call
PT and SLT
For PT: Press TRANSFER.
For SLT: Flash the switchhook.
Confirmation tone
and dial toneConfirmation tone
and dial toneEnter a parking zone
number (00 through 99).
parking zone no.
During a conversation;
For SLT For PT
Dial 52.
TRANSFER
52

Parking zone number 
(00 through 99)
If you hear a busy tone, it indicates the specified parking zone is
unavailable.

You can change the parking zone simply by entering the parking zone
number while hearing the busy tone.
Park at xx N/A
C. Parked at xx 
						

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Retrieving a parked call
Conditions
Up to 800 calls can be parked at the same time in the system.
Tenant Service
If Tenant Service is employed, each tenant can use up to 100 parking areas (00-99) 
independently.
Call Park Recall
If a parked call is not retrieved in a specific period of time, Call Park Recall rings back the 
extension who parked the call.
Automatic Disconnection 
If a parked call is not retrieved in 30 minutes, it is automatically disconnected.
Confirmation Tone
A confirmation tone is sent to the extension user who retrieved the parked call. Eliminating 
the tone is programmable.
With the KX-T7431, KX-T7433, KX-T7436 or KX-T7235, you can execute this feature 
using the display operation.
Programming Guide References
2.3 Numbering Plan
– Call Park / Call Park Retrieve
2.5 System Timer
– Call Parking Recall Time
2.8 System Option
– Confirmation tone for Call Pickup, Paging, Paging-Answer, TAFAS-Answer, Hold
Retrieve and Call Park Retrieve
PT and SLT
Confirmation tone
(optional) Enter a parking zone number
(00 through 99) where the call
is parked.
parking zone no.
Lift the handset or press
SP-PHONE/MONITOR.
You can talk 
to the party.
Dial 52.
52
If there is no held call, you will hear a reorder tone. 

No Held Call 
						

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Features Guide References
1.10 Holding Features
Call Park
1.12 Conversation Features
Conference, 5-Party
User Manual References
4.3.22 Conference, 5-Party
4.5.9 KX-T7235 Display Features - System Feature Access Menu
4.5.12 KX-T7431 / KX-T7433 / KX-T7436 Display Features - System Feature Access 
Menu 
						

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4.3.13 Call Pickup
Allows you to answer a call (intercom, outside, doorphone) ringing at any other extension. The 
following types are available.
Preventing other extensions from picking up calls ringing at your extension is also possible 
(Call Pickup Deny).
Call Pickup, CO Line
Call Pickup, Directed
Feature Type Picking up call type
DirectedA specific extensions call.
GroupA call within your extension group.
CO LineAn outside call.
PT and SLT
Lift the handset or press
SP-PHONE/MONITOR.Confirmation tone
(optional)Talk.Dial 4   .
4
PT and SLT
Dial the extension
number where the
call is ringing.
extension no.
Lift the handset or press
SP-PHONE/MONITOR.Confirmation tone
(optional)Talk.Dial 41.
41 
						

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Call Pickup, Group
Conditions
[General]
Confirmation Tone
A confirmation tone is sent to the extension user who picked up the call. Eliminating the 
tone is programmable .
This feature is not available to answer the following calls:
–a call ringing at an extension in Call Pickup Deny mode
–a call which shows the call arrival indication but is not ringing yet (Delayed Ringing)
With the KX-T7431, KX-T7433, KX-T7436 or KX-T7235, you can execute this feature 
using the display operation.
[Directed]
Tenant Service
If Tenant Service is utilized, this feature is only available for the calls ringing on an 
extension within the same tenant.
Doorphone Call
Doorphone calls can be picked up from extensions that are not programmed to answer 
doorphone calls.
Call Waiting Call
This feature applies to a call waiting call.
[Group]
Group Call Pickup Priority:
Outside call > Transferred call > Extension call > Doorphone call
If more than one call is ringing on an extension, Call Pickup to that extension works for the 
first arrived call.
Call Waiting Call
This feature does not apply to a call waiting call.
PT and SLT
Lift the handset or press
SP-PHONE/MONITOR.Confirmation tone
(optional)Talk.
40
Dial 40. 
						

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[CO Line]
Tenant Service
If Tenant Service is utilized, this feature is only available for an outside call ringing on an 
extension within the same tenant.
If more than one CO call is ringing on an extension, Call Pickup starts with the first arrived 
CO call.
Call Waiting Call
This feature does not apply to a call waiting call.
Programming Guide References
2.3 Numbering Plan
– CO Call Pickup
– Group Call Pickup
– Directed Call Pickup
– Dial Call Pickup Deny Set/Cancel
2.8 System Option
– Confirmation tone for Call Pickup, Paging, Paging - Answer, TAFAS - Answer,
Hold Retrieve and Call Park Retrieve
3.3 Extension Group
Features Guide References
1.3 System Features
Extension Group
1.9 Answering Features
Call Pickup
User Manual References
4.3.17 Call Waiting
4.5.9 KX-T7235 Display Features - System Feature Access Menu
4.5.12 KX-T7431 / KX-T7433 / KX-T7436 Display Features - System Feature Access 
Menu 
						

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4.3.14 Call Pickup Deny
Allows you to prevent another extension from picking up your calls with the Call Pickup 
feature.
Setting / Canceling
Conditions
This feature does not apply to calls coming in on multiple extensions simultaneously.
Applicable calls
This feature applies to the following calls.
Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial 
tone (dial tone 2) after going off-hook depending on System Programming .
With the KX-T7431, KX-T7433, KX-T7436 or KX-T7235, you can execute this feature 
using the display operation.Call Type
Outside calls Direct In Lines (DIL) 1:1;
Direct Inward System Access (DISA); 
TIE
Intercom calls Calls ringing on a single extension
PT and SLT
To set: Dial 7201.
To cancel: Dial 7200.Lift the handset or press
SP-PHONE/MONITOR.
Hang up or press
SP-PHONE/MONITOR.Confirmation tone
and dial tone
720
720
To set
To cancel1
0

When setting:
When canceling:
C.Pickup AllowC.Pickup Deny