Toshiba Estudio 230 Manual
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June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 REMOTE SERVICE
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2) Touch Panel Setting Each item is set from the Auto Supply Order screen on the touch panel.
Entering the password and customer information is r equired because the setting is made from the
ADMIN screen. Setting it with the administrator is a must.
- Basic setting [ADMIN] > [SERVICE] > [SUPPLY ORDER SETUP] > [ORDER INFORMATION]
*1 HTTP has not been supported yet.
*2 Even when “FAX” is selected, the order is not pl aced...](http://img.usermanuals.tech/thumb/76/103453/w64_estudio-230-manual-1513181221_d-656.png "Page 657
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 REMOTE SERVICE
8 - 3
8
2) Touch Panel Setting Each item is set from the Auto Supply Order screen on the touch panel.
Entering the password and customer information is r equired because the setting is made from the
ADMIN screen. Setting it with the administrator is a must.
- Basic setting [ADMIN] > [SERVICE] > [SUPPLY ORDER SETUP] > [ORDER INFORMATION]
*1 HTTP has not been supported yet.
*2 Even when “FAX” is selected, the order is not pl aced...")
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- Detailed setting for the order [ADMIN] > [SERVICE] > [SUPPLY ORDER SETUP] > [TONER ORDERING]
*1 The order is placed when the number of replaceme nt reaches the number specified for the
CONDITION.
- FAX number of this equipment (common information) [ADMIN] > [FAX] > [TERMINAL ID]
- E-mail information of this equipment (common inform ation)
[ADMIN] > [E-MAIL]
*1 When sending an E-mail, validity of the address is checked. If...](http://img.usermanuals.tech/thumb/76/103453/w64_estudio-230-manual-1513181221_d-657.png "Page 658
e-STUDIO200L/202L/230/232/280/282 REMOTE SERVICEJune 2004 © TOSHIBA TEC
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- Detailed setting for the order [ADMIN] > [SERVICE] > [SUPPLY ORDER SETUP] > [TONER ORDERING]
*1 The order is placed when the number of replaceme nt reaches the number specified for the
CONDITION.
- FAX number of this equipment (common information) [ADMIN] > [FAX] > [TERMINAL ID]
- E-mail information of this equipment (common inform ation)
[ADMIN] > [E-MAIL]
*1 When sending an E-mail, validity of the address is checked. If...")
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8.1.3 Setting procedure
(1) Start up the self-diagnosis setting mode 08-765, and then change the setting value to “0”.
(2) Turn the power OFF, and then ON.
(3) Press the [USER FUNCTIONS] button to enter the user function screen.
(4) Press the [ADMIN] button. When the Administrator Password has been set, ADMI NISTRATOR PASSWORD screen is
displayed.
Fig.8-1
(5) Press the [PASSWORD] button and the screen is sw itched to a...](http://img.usermanuals.tech/thumb/76/103453/w64_estudio-230-manual-1513181221_d-658.png "Page 659
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 REMOTE SERVICE
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8.1.3 Setting procedure
(1) Start up the self-diagnosis setting mode 08-765, and then change the setting value to “0”.
(2) Turn the power OFF, and then ON.
(3) Press the [USER FUNCTIONS] button to enter the user function screen.
(4) Press the [ADMIN] button. When the Administrator Password has been set, ADMI NISTRATOR PASSWORD screen is
displayed.
Fig.8-1
(5) Press the [PASSWORD] button and the screen is sw itched to a...")
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(7) The SERVICE screen is displayed.
Fig.8-3
(8) Press the [SUPPLY ORDER SETUP] button.
Fig.8-4
(9) Press the [ORDER INFORMATION] button.
(10) The ORDER INFORMATION screen is displayed.
Fig.8-5](http://img.usermanuals.tech/thumb/76/103453/w64_estudio-230-manual-1513181221_d-659.png "Page 660
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(7) The SERVICE screen is displayed.
Fig.8-3
(8) Press the [SUPPLY ORDER SETUP] button.
Fig.8-4
(9) Press the [ORDER INFORMATION] button.
(10) The ORDER INFORMATION screen is displayed.
Fig.8-5")
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(11) Press the buttons on the screen of ORDER INFORM ATION to set the required item.
[FAX]/[MAIL]/[OFF] ---
Select the [FAX] or the [MAIL] button for the transm itting way of order.
(HTTP has not been supported yet.)
[OFF]: Turn off the AUTO SUPPLY ORDER function.
[FAX NUMBER] --- Input the FAX number of supplier.
(To transmit by FAX, the order cannot be placed aut omatically if you do not input the number.)
[E-MAIL] ---...](http://img.usermanuals.tech/thumb/76/103453/w64_estudio-230-manual-1513181221_d-660.png "Page 661
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(11) Press the buttons on the screen of ORDER INFORM ATION to set the required item.
[FAX]/[MAIL]/[OFF] ---
Select the [FAX] or the [MAIL] button for the transm itting way of order.
(HTTP has not been supported yet.)
[OFF]: Turn off the AUTO SUPPLY ORDER function.
[FAX NUMBER] --- Input the FAX number of supplier.
(To transmit by FAX, the order cannot be placed aut omatically if you do not input the number.)
[E-MAIL] ---...")
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(16) The SERVICE TECHNICIAN/ RESULT PRINTING screen is displayed.
Fig.8-7
(17) Press a button on the screen of SERVICE TECHNICIAN/ RESULT PRINTING to set the required
item.
SERVICE TECHNICIAN
[NUMBER] --- Input the number of SERVICE TECHNICIAN .
[NAME] --- Input the name of SERVICE TECHNICIAN.
[TEL NUMBER] --- Input the telephone number of SERV ICE TECHNICIAN.
[E-MAIL] --- Input the E-mail address of SERVICE TEC HNICIAN....](http://img.usermanuals.tech/thumb/76/103453/w64_estudio-230-manual-1513181221_d-661.png "Page 662
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(16) The SERVICE TECHNICIAN/ RESULT PRINTING screen is displayed.
Fig.8-7
(17) Press a button on the screen of SERVICE TECHNICIAN/ RESULT PRINTING to set the required
item.
SERVICE TECHNICIAN
[NUMBER] --- Input the number of SERVICE TECHNICIAN .
[NAME] --- Input the name of SERVICE TECHNICIAN.
[TEL NUMBER] --- Input the telephone number of SERV ICE TECHNICIAN.
[E-MAIL] --- Input the E-mail address of SERVICE TEC HNICIAN....")
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(20) Press the [SUPPLY ORDER SETUP] button.
Fig.8-9
(21) Press the [TONER ORDERING] button.
(22) The TONER ORDERING screen is displayed.
Fig.8-10](http://img.usermanuals.tech/thumb/76/103453/w64_estudio-230-manual-1513181221_d-662.png "Page 663
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 REMOTE SERVICE
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(20) Press the [SUPPLY ORDER SETUP] button.
Fig.8-9
(21) Press the [TONER ORDERING] button.
(22) The TONER ORDERING screen is displayed.
Fig.8-10")
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(23) Press the [TONER] button. (Select the part to b e ordered.)
Fig.8-11
(24) Input the order information of TONER.
[PART NUMBER] --- Toner number
[CONDITION] ---
The order is placed when the number of toner empty reaches the number specified for the CON-
DITION.
[QUANTITY] --- Quantity to be ordered
AUTO ORDER
[ON]/[OFF]--- Allows you to select whether each part to be ordered is placed automatically or not.
(25)...](http://img.usermanuals.tech/thumb/76/103453/w64_estudio-230-manual-1513181221_d-663.png "Page 664
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(23) Press the [TONER] button. (Select the part to b e ordered.)
Fig.8-11
(24) Input the order information of TONER.
[PART NUMBER] --- Toner number
[CONDITION] ---
The order is placed when the number of toner empty reaches the number specified for the CON-
DITION.
[QUANTITY] --- Quantity to be ordered
AUTO ORDER
[ON]/[OFF]--- Allows you to select whether each part to be ordered is placed automatically or not.
(25)...")
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Note: Note: Auto Supply Order setting is also available from th e following setting mode (08).
Items 08 code Contents
The transmitting way of order
[FAX] / [MAIL] / [OFF] 732 0: Ordered by FAX
1: Ordered by E-mail
2: Ordered by HTTP
3: OFF
SUPPLIER
[FAX NUMBER] 733 Maximum 32 digits
SUPPLIER
[E-MAIL] 734 Maximum 192 letters
CUSTOMER
[NAME] 738 Maximum 50 letters
CUSTOMER
[TEL NUMBER] 739 Maximum 32 letters
CUSTOMER...](http://img.usermanuals.tech/thumb/76/103453/w64_estudio-230-manual-1513181221_d-664.png "Page 665
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Note: Note: Auto Supply Order setting is also available from th e following setting mode (08).
Items 08 code Contents
The transmitting way of order
[FAX] / [MAIL] / [OFF] 732 0: Ordered by FAX
1: Ordered by E-mail
2: Ordered by HTTP
3: OFF
SUPPLIER
[FAX NUMBER] 733 Maximum 32 digits
SUPPLIER
[E-MAIL] 734 Maximum 192 letters
CUSTOMER
[NAME] 738 Maximum 50 letters
CUSTOMER
[TEL NUMBER] 739 Maximum 32 letters
CUSTOMER...")
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 REMOTE SERVICE 8 - 7 8 (11) Press the buttons on the screen of ORDER INFORM ATION to set the required item. [FAX]/[MAIL]/[OFF] --- Select the [FAX] or the [MAIL] button for the transm itting way of order. (HTTP has not been supported yet.) [OFF]: Turn off the AUTO SUPPLY ORDER function. [FAX NUMBER] --- Input the FAX number of supplier. (To transmit by FAX, the order cannot be placed aut omatically if you do not input the number.) [E-MAIL] --- Input the E-mail address of supplier. (To transmit by E-mail, the order cannot be placed automatically if you do not input the address.) (12) Press the [NEXT] button. (Press the [ENTER] button to register, and then the screen returns to the (7) SERVICE screen. Press the [CANCEL] button to cancel this register, and t hen the screen returns to the (7) SER- VICE screen.) (13) The CUSTOMER/SUPPLIER screen is displayed. Fig.8-6 (14) Press the buttons of the screen of CUSTOMER/SUP PLIER to set the required item. CUSTOMER [NAME] --- Input the name of customer. [TEL NUMBER] --- Input the telephone number of cust omer. [E-MAIL] --- Input the E-mail address of customer. [ADDRESS] --- Input the address of customer. SUPPLIER [NAME] --- Input the name of supplier. [ADDRESS] --- Input the address of supplier. (15) Press the [NEXT] button.
e-STUDIO200L/202L/230/232/280/282 REMOTE SERVICEJune 2004 © TOSHIBA TEC 8 - 8 (16) The SERVICE TECHNICIAN/ RESULT PRINTING screen is displayed. Fig.8-7 (17) Press a button on the screen of SERVICE TECHNICIAN/ RESULT PRINTING to set the required item. SERVICE TECHNICIAN [NUMBER] --- Input the number of SERVICE TECHNICIAN . [NAME] --- Input the name of SERVICE TECHNICIAN. [TEL NUMBER] --- Input the telephone number of SERV ICE TECHNICIAN. [E-MAIL] --- Input the E-mail address of SERVICE TEC HNICIAN. [DESCRIPTION] --- Input the remarks if you want to re gister. RESULT PRINTING [OFF] / [ALWAYS] / [ON ERROR] --- Whichever you pre ss, the result list is printed. (18) Press the [ENTER] button to register and comple te the order information setting. (19) The SERVICE screen is returned. Fig.8-8 05/05
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 REMOTE SERVICE 8 - 9 8 (20) Press the [SUPPLY ORDER SETUP] button. Fig.8-9 (21) Press the [TONER ORDERING] button. (22) The TONER ORDERING screen is displayed. Fig.8-10
e-STUDIO200L/202L/230/232/280/282 REMOTE SERVICEJune 2004 © TOSHIBA TEC 8 - 10 (23) Press the [TONER] button. (Select the part to b e ordered.) Fig.8-11 (24) Input the order information of TONER. [PART NUMBER] --- Toner number [CONDITION] --- The order is placed when the number of toner empty reaches the number specified for the CON- DITION. [QUANTITY] --- Quantity to be ordered AUTO ORDER [ON]/[OFF]--- Allows you to select whether each part to be ordered is placed automatically or not. (25) Press the [ENTER] button to register the settin g of toner order. (26) The screen returns to the TONER ORDERING. (27) Press the [USER FUNCTION] button to be switched from the ADMIN screen on touch panel and returned to the BASIC screen, so that the setting o f Auto Supply Order is finished. 05/05
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 REMOTE SERVICE 8 - 11 8 Note: Note: Auto Supply Order setting is also available from th e following setting mode (08). Items 08 code Contents The transmitting way of order [FAX] / [MAIL] / [OFF] 732 0: Ordered by FAX 1: Ordered by E-mail 2: Ordered by HTTP 3: OFF SUPPLIER [FAX NUMBER] 733 Maximum 32 digits SUPPLIER [E-MAIL] 734 Maximum 192 letters CUSTOMER [NAME] 738 Maximum 50 letters CUSTOMER [TEL NUMBER] 739 Maximum 32 letters CUSTOMER [E-MAIL] 740 Maximum 192 letters CUSTOMER [ADDRESS] 741 Maximum 100 letters SUPPLIER [NAME] 746 Maximum 50 letters SUPPLIER [ADDRESS] 747 Maximum 100 letters SERVICE TECHNICIAN [NUMBER] 742 Maximum 5 digits SERVICE TECHNICIAN [NAME] 743 Maximum 50 letters SERVICE TECHNICIAN [TEL NUMBER] 744 Maximum 32 digits SERVICE TECHNICIAN [E-MAIL] 745 Maximum 192 letters Remarks [DESCRIPTION] 748 Maximum 128 letters RESULT PRINTING [OFF] / [ALWAYS] / [ON ERROR] 764 0: OFF 1: Always 2: ON Error TONER [PART NUMBER] 758 Maximum 20 digits TONER [CONDITION] 760 1-99 TONER [QUANTITY] 759 1-99
e-STUDIO200L/202L/230/232/280/282 REMOTE SERVICEJune 2004 © TOSHIBA TEC
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8.1.4 Order Sheet Format
The sample of order sheet is as follows.
1) FAX (This format is the same as that of TIFF image
attached E-mail.)
Fig.8-12
2) E-MAIL (TIFF image attached with the E-mail is the same format with that of the FAX order sheet.)
SUBJECT: SUPPLY ORDER REQUEST
Fig.8-13
DATE & TIME :99-99-99 99:99
CUSTOMER NUMBER :XXX
CUSTOMER NAME :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
CUSTOMER ADDRESS :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
CUSTOMER TEL NUMBER :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
CUSTOMER E-MAIL ADDRESS :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SERVICE TECHNICIAN TEL NUMBER :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SERVICE TECHNICIAN E-MAIL :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SUPPLIER NAME :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SUPPLIER ADDRESS :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
PART NUMBER QUANTITY
TONER CARTRIDGE
BLACK : XXXXXXXXXXXX 99
DESCRIPTION AREA ..............................................
.................................................................
DEVICE DESCRIPTION :XXXXXXXXXXXXXXXXXXXXXXX
SERIAL NUMBER :XXXXXXXXXXXXXXXXXXXXXXX
DEVICE FAX NUMBER :XXXXXXXXXXXXXXXXXXXXXXX
DEVICE E-MAIL ADDRESS :XXXXXXXXXXXXXXXXXXXXXXX
TOTAL
PRINT COUNTER 999999999
SCAN COUNTER 999999999
Date&Time: 04-07-11 00:17
Customer Number: svc02
MachineName: TOSHIBA e-STUDIO450
SerialNumber: CV
Device FAX Number: 1122
Device Email: [email protected]
OrderInformation:
BLACK PartNumber: kuro-01
Quantity: 1
CounterInformation:
PrintCounter(Small) FullColor: 0 TwinColor:0 Black:5
PrintCounter(Large) FullColor: 0 TwinColor:0 Black:0
ScanCounter FullColor: 0 TwinColor: 0 Black: 0
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 REMOTE SERVICE
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3) Result list
Fig.8-14
ORDER XXXXXXXXX
DATE & TIME :99-99-99 99:99
CUSTOMER NUMBER :XXX
CUSTOMER NAME :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
CUSTOMER ADDRESS :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
CUSTOMER TEL NUMBER :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
CUSTOMER E-MAIL ADDRESS :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SERVICE TECHNICIAN
TEL NUMBER :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SERVICE TECHNICIAN E-MAIL :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SUPPLIER NAME :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SUPPLIER ADDRESS :XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
PART NUMBER QUANTITY
TONER CARTRIDGE
BLACK : XXXXXXXXXXXX 99
DESCRIPTION AREA ..............................................
.................................................................
DEVICE DESCRIPTION :XXXXXXXXXXXXXXXXXXXXXXX
SERIAL NUMBER :XXXXXXXXXXXXXXXXXXXXXXX
DEVICE FAX NUMBER :XXXXXXXXXXXXXXXXXXXXXXX
DEVICE E-MAIL ADDRESS :XXXXXXXXXXXXXXXXXXXXXXX
TOTAL
PRINT COUNTER 999999999
SCAN COUNTER 999999999
e-STUDIO200L/202L/230/232/280/282 REMOTE SERVICEJune 2004 © TOSHIBA TEC 8 - 14 8.2 Service Notification 8.2.1 Outline This function automatically notifies the status of the equipment to the service technician by E-mail o r FAX. The following three are the items to be notifi ed. Total Counter Transmit When this function is effective, it notifies each c ounter information periodically (on the set date an d time every month). Service Call Transmit (E-mail only) When this function is effective, it notifies the co rresponding error code and such at a service call error. PM Counter Transmit When this function is effective, it notifies that t he PM timing has come when the present PM count has reached to its setting value, or the present PM driving count has reached to its setting value. 8.2.2 Setting Note: Note: When using this function, it is required that sendi ng and receiving E-mails or FAXes are avail- able. Confirm the details to the administrator. [ 1 ] Preparation The screen to set this function is not displayed at the default setting. Set this screen to be displayed with the following code (08). 08-774 Setting of notification display 0: Invalid (Default) 1: Valid 05/05
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 REMOTE SERVICE 8 - 15 8 [ 2 ] Setting procedure (1) Press the [USER FUNCTIONS] button and select the [AD MIN] button. Then enter the password and press the [ENTER] button. Confirm the password to the administrator. Fig.8-15 (2) Press the [SERVICE] button. Fig.8-16 05/05
e-STUDIO200L/202L/230/232/280/282 REMOTE SERVICEJune 2004 © TOSHIBA TEC 8 - 16 (3) Press the [SERVICE NOTIFICATION] button. Fig.8-17 (4) Press the [E-MAIL] or [FAX] button in “SERVICE NOT IFICATION”. When the [OFF] button is pressed, all functions re lated Service Notification become ineffec- tive. Fig.8-18 05/05