Toshiba Estudio 230 Manual

							June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTING
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[1C69] SMTP server connection error 
Reset the login name or password of SMTP server and  perform the job again.
Check if the SMTP server is operating properly.
[1C6A] HOST NAME error
Check if there is an illegal character in the devic e name.
Delete the illegal character and reset the appropria te device name.
[1C6B] Terminal mail address error
Check if there is an illegal character in the Termi nal mail address.
Delete the illegal character and reset the appropria te Terminal mail address, then perform the job 
again.
[1C6C] Destination mail address error
Check if there is an illegal character in the Desti nation mail address.
Delete the illegal character and reset the appropria te Destination mail address, then perform the job 
again. 
[1C70] SMTP client OFF 
Set the SMTP valid and perform the job again. 
[1C71] SMTP authentication ERROR 
Check that SMTP authentication method, login name a nd password are correct, then perform authenti-
cation again. 
[1C72] POP Before SMTP ERROR 
Check that both the POP Before SMTP setting and POP 3 setting are correct, then perform authentica-
tion again. 
[1C80] Internet FAX transmission failure when proce ssing E-mail job received
Reset the “Received InternetFax Forward”.
[1C81] Onramp Gateway transmission failure
Reset the mail box. 
[1C82] Internet FAX transmission failure when proce ssing FAX job received
Reset the “Received Fax Forward”.
[1CC1] Power failure 
Check if the power cable is connected properly and  it is inserted securely.
Check if the power voltage is unstable.
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[ 2 ] RFC related error
(when GM-1020/3020, 1030/3030, 2020 or 2030 is inst
alled (e-STUDIO200L/230/280))
(when GM-1070/4070, 1080U/4080U, 2070 or 2080U is i nstalled (e-STUDIO202L/232/282))
[2500] HOST NAME error (RFC: 500) / Destination mai l address error (RFC: 500) / Terminal mail 
address error (RFC: 500) 
[2501] HOST NAME error (RFC: 501) / Destination mai l address error (RFC: 501) / Terminal mail 
address error (RFC: 501) 
Check if the Terminal mail address and Destination  mail address are correct.
Check if the mail server is operating properly. 
Turn the power OFF and then back ON. Perform the jo b in error again.
[2503] Destination mail address error (RFC: 503) 
[2504] HOST NAME error (RFC: 504)
[2551] Destination mail address error (RFC: 551) 
Check if the mail server is operating properly. 
Turn the power OFF and then back ON. Perform the jo b in error again.
If the error still occurs, replace the NIC board. 
[2550] Destination mail address error (RFC: 550)
Check the state of the mail box in the mail server. 
[2552] Terminal/Destination mail address error (RFC : 552)
Turn the power OFF and then back ON. Perform the jo b in error again.
If the error still occurs, replace the NIC board.
[2553] Destination mail address error (RFC: 553) 
Check if there is an illegal character in the mail  box in the mail server.
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[ 3 ] Electronic Filing related error
[2B10] No applicable job error in Job control modul e
[2B11] JOB status abnormality 
[2B20] File library function error 
[2B30] Insufficient disk space in /SHR partition 
[2BC0] Fatal failure occurred 
[2BC1] System management module resource acquiring  failure
Erase some data in the Electronic Filing and perfor m the job in error again (in case of [2B30]).
Turn the power OFF and then back ON. Perform the jo b in error again.
Check if there are no other running jobs and perfor m the HDD formatting (08-690).
If the recovery is still not completed, replace the  SYS board.
[2B50] Image library error 
[2B90] Insufficient memory capacity 
Turn the power OFF and then back ON. Perform the jo b in error again.
If the error still occurs, replace the main memory. 
Perform the job in error again. 
Check if there are no other running jobs and initia lize the Electronic Filing using the Setting Mode (08-
666). 
[2B31] Status of specified Electronic Filing or fol der is undefined or being created/deleted
Check if the specified Electronic Filing or folder  exists. (If no, this error would not occur.)
Delete the specified Electronic Filing or folder. 
Perform the job in error again.
If the specified Electronic Filing or folder can no t be deleted, initialize the Electronic Filing using the Set-
ting Mode (08-666). 
[2B32] Electronic Filing printing failure: Specifie d document can not be printed because of cli-
ents access (being edited, etc.)
Check if the specified document exists. (If no, thi s error would not occur.)
Delete the specified document. 
Perform the job in error again. 
If the specified document can not be deleted, initi alize the Electronic Filing using the Setting Mode  (08-
666). 
[2B51] List library error 
Check if the Function List can be printed out. 
If it can be printed out, perform the job in error  again.
If it can not be printed out, replace the main memo ry.
If the recovery is still not completed, perform the  HDD formatting (08-690). 
						

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[2BA0] Invalid Box password 
Check if the password is correct. 
Reset the password.
When this error occurs when printing the data in th e Electronic Filing, perform the printing with the 
administrators password.
If the recovery is still not completed or in case o f invalid password for the operation other than pri nting 
(opening the file, etc.), initialize the Electronic  Filing using the Setting Mode (08-666).
[2BB1] Power failure 
[2BD0] Power failure occurred during restoring of E lectronic Filing
Check if the power cable is connected properly and  it is inserted securely.
Check if the power voltage is unstable. 
[2BE0] Machine parameter reading error 
Turn the power OFF and then back ON. Perform the jo b in error again.
[2BF0] Exceeding maximum number of pages 
Reduce the number of inserting pages and perform th e job again.
[2BF1] Exceeding maximum number of documents 
Backup the documents in the box or folder to PC or  delete them.
[2BF2] Exceeding maximum number of folders
Backup the folders in the box or folder to PC or de lete them. 
						

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[ 4 ] E-mail related error
(when GM-1020/3020, 1030/3030, 2020 or 2030 is inst alled (e-STUDIO200L/230/280))
(when GM-1070/4070, 1080U/4080U, 2070 or 2080U is i nstalled (e-STUDIO202L/232/282))
[2C10] System access abnormality 
[2C32] File deletion failure 
Turn the power OFF and then back ON. Perform the jo b in error again.
If the error still occurs, first, check if there ar e no jobs existing and then perform the HDD formatt ing (08-
690). 
[2C11] Insufficient memory 
When there are running jobs, perform the job in err or again after the completion of the running jobs.
If the error still occurs, turn the power OFF and t hen back ON, and perform the job again.
[2C12] Message reception error 
[2C13] Message transmission error 
Turn the power OFF and then back ON. Perform the jo b in error again.
[2C14] Invalid parameter
When a template is used, form the template again. 
If the error still occurs, turn the power OFF and t hen back ON, and perform the job again.
[2C15] Exceeding file capacity 
Reset and extend the “Message size limitation” or r educe the number of pages and perform the job 
again.
[2C20] System management module access abnormality 
[2C21] Job control module access abnormality
[2C22] Job control module access abnormality 
Turn the power OFF and then back ON. Perform the jo b in error again.
Check if there are no other running jobs and perfor m the HDD formatting (08-690).
If the recovery is still not completed, replace the  SYS board.
[2C30] Directory creation failure 
[2C31] File creation failure 
[2C33] File access failure 
Check if the access privilege to the storage direct ory is writable.
Check if the server or local disk has a sufficient  space in disk capacity.
[2C40] Image conversion abnormality 
[2C62] Memory acquiring failure 
Turn the power OFF and then back ON. Perform the jo b in error again.
Replace the main memory and perform the job again.
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[2C60] HDD full failure during processing 
Reduce the number of pages of the job in error and  perform the job again.
Check if the server or local disk has a sufficient  space in disk capacity.
[2C61] Address Book reading failure
Turn the power OFF and then back ON. Perform the jo b in error again.
Reset the data in the Address Book and perform the  job again.
[2C63] Terminal IP address unset
Reset the Terminal IP address. 
Turn the power OFF and then back ON. Perform the jo b in error again.
[2C64] Terminal mail address unset 
Reset the Terminal mail address. 
Turn the power OFF and then back ON. Perform the jo b in error again.
[2C65] SMTP address unset 
Reset the SMTP address and perform the job. 
Turn the power OFF and then back ON. Perform the jo b in error again.
[2C66] Server time time-out error 
Check if the SMTP server is operating properly.
[2C67] NIC time time-out error 
[2C68] NIC access error
[2C6D] System error 
Turn the power OFF and then back ON. Perform the jo b in error again.
If the error still occurs, replace the NIC board.
[2C69] SMTP server connection error
Reset the login name and password of SMTP server an d perform the job again.
Check if the SMTP server is operating properly. 
[2C6A] HOST NAME error (No RFC error) 
Check if there is an illegal character in the devic e name.
Delete the illegal character and reset the appropria te device name.
[2C6B] Terminal mail address error
Check if there is an illegal character in the Termi nal mail address.
Delete the illegal character and reset the appropria te Terminal mail address, then perform the job 
again. 
						

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[2C6C] Destination mail address error (No RFC error )
Check if there is an illegal character in the Desti nation mail address.
Delete the illegal character and reset the appropria te Destination mail address, then perform the job 
again. 
[2C70] SMTP client OFF
Set the SMTP valid and perform the job again. 
[2C71] SMTP authentication ERROR 
Check that SMTP authentication method, login name a nd password are correct, then perform authenti-
cation again. 
[2C72] POP Before SMTP ERROR 
Check that both the POP Before SMTP setting and POP 3 setting are correct, then perform authentica-
tion again. 
[2C80] E-mail transmission failure when processing  E-mail job received
Reset the “Received InternetFax Forward”. 
[2C81] Process failure of FAX job received 
Reset the setting of the mail box or “Received Inte rnetFax Forward”.
[2CC1] Power failure
Check if the power cable is connected properly and  it is inserted securely.
Check if the power voltage is unstable.
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[ 5 ] File sharing related error
(when GM-1020/3020, 1030/3030, 2020 or 2030 is inst
alled (e-STUDIO200L/230/280))
(when GM-1070/4070, 1080U/4080U, 2070 or 2080U is i nstalled (e-STUDIO202L/232/282))
[2D10] System access abnormality 
[2D32] File deletion failure 
[2DA6] File deletion failure
[2DA7] Resource acquiring failure 
Delete some files in the shared folder by using Exp lorer because of automatic/manual file deletion fail-
ure (in case of [2DA6]) 
Turn the power OFF and then back ON. Perform the jo b in error again.
If the error still occurs, first, check if there ar e no jobs existing and then perform the HDD formatt ing (08-
690).
[2D11] Insufficient memory
When there are running jobs, perform the job in err or again after the completion of the running jobs.
If the error still occurs, turn the power OFF and t hen back ON, and perform the job again.
[2D12] Message reception error 
[2D13] Message transmission error 
Turn the power OFF and then back ON. Perform the jo b in error again.
[2D14] [2D61] Invalid parameter
When a template is used, form the template again. 
If the error still occurs, turn the power OFF and t hen back ON, and perform the job again.
[2D15] Exceeding document number 
Delete some documents in the folder, and then perfo rm the job in error again.
[2D20] System management module access abnormality 
[2D21] Job control module access abnormality 
[2D22] Job control module access abnormality 
[2D60] File library access abnormality 
Delete some files in the shared folder by using Exp lorer because of automatic/manual file deletion fail-
ure (in case of [2DA6]) 
Turn the power OFF and then back ON. Perform the jo b in error again.
Check if there are no other running jobs and perfor m the HDD formatting (08-690).
If the recovery is still not completed, replace the  SYS board.
[2D30] Directory creation failure 
[2D31] File creation failure 
[2D33] File access failure 
Check if the access privilege to the storage direct ory is writable.
Check if the server or local disk has a sufficient  space in disk capacity.
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[2D40] Image conversion abnormality 
Turn the power OFF and then back ON. Perform the jo b in error again.
Replace the main memory and perform the job again. 
If the error still occurs, first, check if there ar e no jobs existing and then initialize the shared f older using 
the Setting Mode (08-667). 
[2D62] File server connection error
Check the IP address or path of the server. 
Check if the server is operating properly. 
[2D63] Invalid network path
Check the network path. 
If the path is correct, turn the power OFF and then  back ON, and perform the job again.
[2D64] Login failure 
Reset the login name and password. Perform the job. 
Check if the account of the server is properly set u p.
[2D65] Exceeding documents in folder: Creating new  document is failed
Delete some documents in the folder. 
[2D66] HDD full failure during processing 
Reduce the number of pages of the job in error and  perform the job again.
Check if the server or local disk has a sufficient  space in disk capacity.
[2D67] FTP service not available
Check if the setting of FTP service is valid.
[2D68] File sharing service not available 
Check if the setting of SMB is valid. 
[2DC1] Power failure 
Check if the power cable is connected properly and  it is inserted securely.
Check if the power voltage is unstable. 
						

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[ 6 ] E-mail reception related error
(when GM-1020/3020, 1030/3030, 2020 or 2030 is inst
alled (e-STUDIO200L/230/280))
(when GM-1070/4070, 1080U/4080U, 2070 or 2080U is i nstalled (e-STUDIO202L/232/282))
[3A10] [3A11] [3A12] E-mail MIME error 
The format of the mail is not corresponding to MIME  1.0.
Request the sender to retransmit the mail in the fo rmat corresponding to MIME 1.0.
[3A20] [3A21] [3A22] E-mail analysis error 
[3B10] [3B11] [3B12] E-mail format error 
[3B40] [3B41] [3B42] E-mail decode error 
These errors occur when the mail data is damaged fr om the transmission to the reception of the mail.
Request the sender to retransmit the mail. 
[3A30] Partial mail time-out error
The partial mail is not received in a specified per iod of time.
Request the sender to retransmit the partial mail,  or set the time-out period of the partial mail longer.
[3A40] Partial mail related error
The format of the partial mail is not corresponding  to this equipment.
Request the sender to remake and retransmit the par tial mail in RFC2046 format.
[3A50] [3A51] [3A52] Insufficient HDD capacity erro r
[3A60] [3A61] [3A62] Warning of insufficient HDD ca pacity
These errors occur when the HDD capacity is not suf ficient for a temporary concentration of the jobs, 
etc. 
Request the sender to retransmit after a certain pe riod of time, or divide the mail into more than one.
Insufficient HDD capacity error also occurs when prin ting is disabled for no printing paper.
In this case, supply the printing paper. 
[3A70] Warning of partial mail interruption
This error occurs when the partial mail reception s etting becomes OFF during the partial mail receptio n.
Reset the partial mail reception setting ON and the n request the sender to retransmit the mail.
[3A80] [3A81] [3A82] Partial mail reception setting  OFF
Reset the partial mail reception setting ON and the n request the sender to retransmit the mail.
[3B20] [3B21] [3B22] Content-Type error
The format of the attached file is not supported by  this equipment (TIFF-FX).
Request the sender to retransmit the file in TIFF-F X.
[3B30] [3B31] [3B32] Charset error 
These errors occur when the standard of the Charset  is other than ISO-8559-1 or ISO-8559-2.
Request the sender to reformat the Charset into eit her of the standards described above and then 
retransmit the mail.
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