Toshiba Estudio 230 Manual
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June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTING 5 - 91 5 [3C10] [3C11] [3C12] [3C13] TIFF analysis error These errors occur when the mail data is damaged fr om the transmission to the reception of the mail, or when the format of the attached file is not support ed by this equipment (TIFF-FX). Request the sender to retransmit the mail. [3C20] [3C21] [3C22] TIFF compression error The compression method of the TIFF file is not acce ptable for this equipment. (Acceptable: MH/MR/ MMR/JBIG) Request the sender to retransmit the file in the ac ceptable compression method. [3C30] [3C31] [3C32] TIFF resolution error The resolution of the TIFF file is not acceptable f or this equipment. (Acceptable: 200 x 100, 200 x 20 0, 200 x 400, 400 x 400, 300 x 300 or equivalent) Request the sender to retransmit the file in the ac ceptable resolution. [3C40] [3C41] [3C42] TIFF paper size error The paper size of the TIFF file is not acceptable f or this equipment. (Acceptable: A4, B4, A3, B5, LT, LG, LD or ST) Request the sender to retransmit the file in the ac ceptable paper size. [3C50] [3C51] [3C52] Offramp destination error These errors occur when the FAX number of the offra mp destination is incorrect. Request the sender to correct the FAX number of off ramp destination and then retransmit the mail. [3C60] [3C61] [3C62] Offramp security error These errors occur when the FAX number of the offra mp destination is not on the Address Book. Check if the FAX number of the offramp destination is correctly entered or the number has not been changed. [3C70] Power failure error Check if the mail is recovered after turning ON the power again. Request the sender to retransmit the mail if it is not recovered. [3D10] Destination address error Check if the setting of the server or DNS is correc t. Correct if any of the setting is incorrect. When the content of the setting is correct, confirm the sender if the destination is correct. [3D20] Offramp destination limitation error Inform the sender that the transfer of the FAX data over 40 is not supported. [3D30] FAX board error This error occurs when the FAX board is not installe d or the FAX board has an abnormality. Check if the FAX board is correctly connected.
e-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTINGJune 2004 © TOSHIBA TEC 5 - 92 [3E10] POP3 server connection error Check if the IP address or domain name of the POP3 server set for this equipment is correct, or check if POP3 server to be connected is operating properl y. [3E20] POP3 server connection time-out error Check if POP3 server to be connected is operating p roperly. Check if the LAN cable is correctly connected. [3E30] POP3 login error Check if the POP3 server login name and password se t for this equipment are correct. [3E40] POP3 Login Type ERROR Check that the login type (Auto, POP3 or APOP) to t he POP3 server is correct. [3F00] [3F10] [3F20] [3F30] [3F40] File I/O error These errors occur when the mail data is not transf erred properly to the HDD. Request the sender to retransmit the mail. Replace the HDD if the error still occurs after ret ransmission. [4030] No printer kit/Invalid Install the print kit and perform the job again. Register it officially and perform the job again. [4031] HDD full failure during printing Reduce the number of pages of the job in error and perform the job again. Check if the server or local disk has a sufficient space in disk capacity. [4032] Private-print-only error Select “Private”, and then perform the printing aga in. [4033] Printing data storing limitation error Select Print, and then perform the printing again . [4034] e-Filing storing limitation error Select Print, and then perform the printing again . [4035] Local file storing limitation error Select Remote (SMB/FTP) for the destination of th e file to save. [4036] User authentication error Perform the authentication or register as a user, a nd then perform the printing again. [A221] Print job cancellation This message appears when deleting the job on the s creen. [A222] Print job power failure When there are running jobs, perform the job in err or again after the completion of the running jobs. If the error still occurs, turn the power OFF and t hen back ON, and perform the job again. 05/11
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTING 5 - 93 5 [A290] Limit over error [A291] Limit over error [A292] Limit over error Clear the limit counter. 05/11
e-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTINGJune 2004 © TOSHIBA TEC 5 - 94 5.2 Troubleshooting for the Image 1) Abnormality of image density / Gray balance Fig. 5-1 Defective area Step Check items Prescription Density/Gray balance 1 Check the density/gray balance . Adjust the density. Printer section 2 Check test print image (04-113). Go to step 4 if there is any problem on image. Scanner 3 Are the original glass, mirrors and lens dirty? Clean them. Printed image 4 Is the image faded? Perform troubleshoo ting for faded image. 5 Is background fogging occurring? Perform troubleshoot ing for back- ground fogging. 6 Is there a blotch on the image? Perform troubleshoot ing for blotched image. 7 Is the image transferred normally? Perform troublesh ooting for abnor- mal transfer. Feeding direction Image density Gray balance
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTING 5 - 95 5 2) Background fogging Fig. 5-2 Defective area Step Check items Prescription Density reproduction 1 Check the reproduction of the image density. Adjust the density. Background reproduction 2 Check the background reprod uction. Adjust the background. Printer section 3 Check test print image (04-113). Go to step 4 if there is any problem on image. Scanner 4 Are the original glass, mirrors and lens dirty? Clean them. Auto-toner 5 Is the auto-toner sensor normal? Check th e performance of the auto- toner sensor and readjust. 6 Is the toner supplied normally? Check the motor and circuits. High-voltage transformer (Main charger / Developer bias) 7 Is the high-voltage transformer out- put defective? Adjust the output, or replace the transformer. Developer unit 8 Is the contact between the drum and developer material normal? Adjust the doctor-sleeve gap and polarity. Developer material/Toner/ Drum 9 Using the specified developer mate- rial, toner and drum? Use the specified developer material, toner and drum. 10 Have the developer material and drum reached their PM life? Replace the developer material and drum. 11 Is the storage environment of the toner cartridge 35°c less without dew? Use the toner cartridge stored in the environment within specification. Drum cleaning blade 12 Is the drum cleaned properly? C heck the pressure of the drum cleaning blade. Toner dusting 13 Is toner heaped on the seal of the developer unit? Remove the toner and clean the developer unit. Feeding direction
e-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTINGJune 2004 © TOSHIBA TEC 5 - 96 3) Moire/lack of sharpness Fig. 5-3 Moire Lack of sharpness Defective area Step Check items Prescription Density reproduction 1 Check the reproduction of the image density. Adjust the density. Parameter adjustment value 2 Check the image processing param- eters. Check the adjustment value for sharpness. Printer section 3 Check test print image (04-113). Whe n defects occur, perform the cor- responding troubleshooting proce- dure. Defective area Step Check items Prescription Density reproduction 1 Check the reproduction of the image density. Adjust the density. Parameter adjustment value 2 Check the image processing param- eters. Check the adjustment value for sharpness. Printer section 3 Check test print image (04-113). Whe n defects occur, perform the cor- responding troubleshooting proce- dure. 4 Check the image processing param- eters. Check the encircled areas A and B in the image, and change the sharp- ness intensity in the sharpness adjustment mode. Feeding direction A B
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTING 5 - 97 5 4) Toner offset Fig. 5-4 Toner offset (Shadow image appears approx. 94 mm to ward the dark image.) Defective area Step Check items Prescription Density 1 Is the density too high? Adjust the density. Fuser unit 2 Is the pressure of the fuser roller nor- mal? Check the pressure releasing parts and pressurization mechanism. 3 Is the thermistor in contact with the fuser roller? Contact the thermistor with the fuser roller. 4 Is there a scratch on the fuser roller surface? Replace the fuser roller. 5 Has the fuser roller reached its PM life? Replace the fuser roller. 6 Is the setting temperature of the fuser roller normal? Check the adjustment values of fuser roller temperature? 08-407, 410, 411, 450, 515, 516 Paper 7 Has the appropriate paper type been selected? Select a proper mode. 8 Is the setting temperature of the fuser roller in each paper type normal? Check the setting and correct it. 08-412, 413, 437, 438, 451, 452, 453, 518, 520, 521 9 Using the recommended paper? Use the recommended pa per. Developer material 10 Using the specified developer ma te- rial? Use the specified developer material and toner. Scanner 11 Are the original glass (especially the position of shading correction plate), mirror and lens dirty? Clean them. Feeding direction Approx.94mm
e-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTINGJune 2004 © TOSHIBA TEC 5 - 98 5) Blurred image Fig. 5-5 Defective area Step Check items Prescription Paper 1 Is the paper in the drawer or LCF damp? Change paper. Avoid storing paper in damp place. Bedewed scanner 2 Is the scanner bedewed? Clean the sc anner. Drum 3 Is the drum surface wet or dirty? Wipe the drum with a piece of dry cloth. * Do not use alcohol or other organic solvents. Ozone exhaust 4 Is the exhaust fan operating prop- erly? Check the connection of connector. Replace the ozone exhaust fan. 5 Is the ozone filter stained or dam- aged? Replace the ozone filter. Feeding direction
June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTING 5 - 99 5 6) Poor fusing Fig. 5-6 Defective area Step Check items Prescription Heater electric power 1 Check if the connector contact s prop- erly. Correct it. 2 Is the heater shorted or broken? Replace the heater. Pressure between fuser roller and pressure roller 3 Are the pressure springs working properly? Check and adjust the pressure springs. Fuser roller temperature 4 Is the temperature of the fuser roller normal? Check the setting and correct it. 08-407, 410, 411, 450, 515, 516 Developer material/Toner 5 Using the specified develop er mate- rial and toner? Use the specified developer material and toner. Paper 6 Is the paper in the drawer or LCF damp? Avoid storing paper in damp place. 7 Is the paper type corresponding to its mode? Use the proper type of paper or select the proper mode. 8 Is the setting temperature of the fuser roller in each paper type normal? Check the setting and correct it. 08-412, 413, 437, 438, 451, 452, 453, 518, 520, 521 9 Using the recommended paper? Use the recommended pa per. Feeding direction
e-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTINGJune 2004 © TOSHIBA TEC 5 - 100 7) Blank copy Fig. 5-7 Defective area Step Check items Prescription Transfer charger wire 1 Is the transfer charger wire cut off? Replace the transfer charger wire. High-voltage transformer (Transfer charger, Devel- oper bias) 2 Is the high-voltage transformer out- put defective? Adjust the output, or replace the transformer. 3 Are the connectors of the high-volt- age harness securely connected? Is the harness open circuited? Reconnect the harness securely. Replace the high-voltage harness. Developer unit 4 Is the developer unit installed prop - erly? Check and correct the engaging con- dition of the developer unit gears. 5 Do the developer sleeve and mixers rotate? Check and fix the drive system of the developer unit. 6 Is the developer material smoothly transported? Remove the foreign matter from the developer material. 7 Has the magnetic brush phase been shifted? Adjust the developer polarity. 8 Is the doctor blade positioned prop- erly? Adjust it using the doctor-sleeve jig. Drum 9 Is the drum rotating? Check the drive system of the drum. CCD, SLG, SYS, LGC boards and harnesses 10 Are the connectors securely con- nected? Check if the harnesses connecting the boards are open circuited. Connect the connectors securely. Replace the harness. Feeding direction