Mitel Sx 50 Dpabx Instructions Guide
Have a look at the manual Mitel Sx 50 Dpabx Instructions Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 55 Mitel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![Page 659
Station Message Detail Recording
, AC NIGHT BELL
, RESET SWITCH
----. RS-232PORT
-(ATTENDANT CONSOLE]
7SEGMENT
DISPLAY
’ EDG BAR
DD0039
-
221 3-4
Revision 0
9104-091-221-NA Issue 5](http://img.usermanuals.tech/thumb/3284/83889/w64_mitel-sx-50-general-description_d-658.png "Page 659
Station Message Detail Recording
, AC NIGHT BELL
, RESET SWITCH
----. RS-232PORT
-(ATTENDANT CONSOLE]
7SEGMENT
DISPLAY
’ EDG BAR
DD0039
-
221 3-4
Revision 0
9104-091-221-NA Issue 5")
Station Message Detail Recording 4.4 This option applies only when SMDR is enabled for incoming DID and LS/GS trunks. With this option enabled (Command 100 Register 14 field f = I), the only incoming calls recorded are those from CO (DID and LS/GS) trunks. 4.5 With this option selected, SMDR does not record outgoing calls in which less than eight digits were dialed on the trunk. It is enabled by Command 100 Register 14 field g= 1. 4.6 With this option selected, SMDR does not record incomplete outgoing calls. If the Trunk Group is programmed for Answer Supervision, an incomplete call is one that does not receive supervision. Otherwise, it is a call which is terminated before the 10 second interdigit time-out. This option is enabled by Command 100 Register 14 field h= 1. 4.7 Output to the printer is buffered. The buffer provides temporary storage for the data to allow for a printer that is slow or temporarily out-of-service (e.g. out of paper). If printer buffer becomes full, the Overwrite queued Printer Buffer option allows SMDR to return to the start of the printer buffer and continue sending report records, overwriting the oldest records first. Otherwise, SMDR output stops and no more outgoing trunk calls can be made until there is room in the buffer to record them. This option is selected by Command 100 Register 14 field i = 1. c1, 4.8 On outgoing calls, the last 1 to 7 digits of the dialed digit string can be replaced by Xs. Command 100, Register 14, controls this option; set field j to the number of digits to replace with X. 0 is Disable. 4.9 22 Verified Authorization Codes (VAC) and Account Codes share the same field in the SMDR record. When both codes are provided during a call, the SMDR printout contains the code specified by Command 100, Register 14, field k. Set field k to 1 to give priority to Account Code printing or set field k to 0 to give priority to VAC printing. Default is 0. 1 4-2 Revision 0 9104-091-221~NA Issue 5
The following operational parameters should be noted when using SMDR. 5.1 SMDR is not active under the following conditions, even if SMDR is enabled for the Class of Service and Trunk Group involved. * The station or attendant obtains busy tone when trying to access a trunk group. (All trunks in the group are busy.) * The system is in Power Fail Transfer. * ARS prevents the user from seizing a trunk (toll control). 5.2 The following conditions apply when the attendant handles a call: e If the attendant dials a trunk with no station or other trunk involved, the calling party is the attendant. This includes direct trunk accesses. * If the attendant makes an unsupervised transfer to a station, the attendant is the called party and the station appears as the third party. e If the attendant dials a trunk while in conversation with a station, the station is the calling party and * appears in the Attendant Involved field. 9 If the attendant dials a trunk, then takes a station off hold and presses RELEASE, the station is the calling party and * appe in the Attendant Involved field. 5.3 When SMDR is enabled for incoming calls, the following conditions apply: 0 Digits dialed on incoming DISA trunks are reported in the Digits Dialed on Trunk field. SMDR reports the call even if the dial-in trunk dials an illegal or vacant number or hangs up without completing dialing. The DISA/Access Security Code is recorded. 0 Direct-In-Lines show the station number as the called party. However, the Digits Dialed field is blank. If the trunk is connected to a Hunt Group, the station that an- swered the call is reported as the Called Party. 9104-091-221-NA Issue 5 Revision 0 221 5-I
Station Message Detail Recording 5.4 Table 5-l shows examples of typical SMDR records. Example 1 - 2-PARTY OUTGOING CALL -06/03 11:42 00:08:29 101 9 16135922122 A TOO2 12345678 On June 3rd at 11:42 AM, station 101 entered VAC 12345678, dialed 9, accessed CO Trunk 2 and dialed 1-613-592-2122. The conversation lasted 8 minutes, 29 sec. Note the - Long Call indicator at the start of the line. Answer supervision was provided. Example 2 -ATTENDANT-HANDLED OUTGOING CALL 01/30 03:27P 00:04:11 210 *9 16135922122 A TOO5 On January 30th, station 210 asked the Attendant to make an outside call. At 3:27 PM the Attendant dialed 9, followed by 1-613-592-2122 and then pressed RELEASE. Conversation lasted 4 minutes, 11 seconds. Trunk number 5 was used and answer supervision was provided. Example 3 -2-PARTY INCOMING CALL 04/l 5 01:42P 00:03:55 TO08 *009 121 On April 15 at 1:42 PM, trunk 8 rang the console and asked to talk to station 121. The Attendant took 9 seconds to answer the call. The conversation lasted 3 minutes, 55 seconds. Example 4 - CALLED STATION TRANSFER CALL 04/21 02:15P 00:04:53 r”*r TOO7 *004 ATTOX 143 On April 21 at 2:15 PM, trunk 7 rang the console and asked to talk to station 143. The Attendant took4 seconds to answer the call. Station 143 subsequently transferred the call to extension 110. The total time for both conversations was 4 minutes, 53 seconds. 221 5-2 Revision 0 9104-091-221-NA Issue 5
: ’ R ‘;, y - d Tra emark of Mite1 Corporation. opyright 1993 Mite1 Corporation. All rights reserved. Printed in Canada.
The information contained in this document is believed to be accurate in all respects but is not warranted by Mite1 Corporation (MITEL@). The informa- tion is subject to change without notice and should not be construed in any way as a commitment by Mite1 or any of its affiliates or subsidiaries. Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. Revision 0 9104-091-301 -NA Issue 5 Remote Maintenance, Administration and Test System (RMATS)
Reason for Reissue ...................... Brief Description ........................ Hardware Requirements . . . . . . . . . . . . . . . . . . General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Methods of Accessing RMATS ............. RMATS Sign-on ........................ Primary Selection Menu ................... Help Function .......................... Command Summary Function .............. Attendant Functions ...................... Customer Data Entry Function ............. Customer Data Entry Function - ARS ........ . . . . . . . ‘ . . . * . . . . . . . . . . . . . . . . . . . . . . . . . ...... ...... ...... ...... ...... ...... ...... . . . . . . * . . . . . . I . . . . . . * . . . . . . . . . . . . . . . . . . . . . * . . . . . ‘ . . . . . . , , . . . . . . . . . . . . . . . . . . . . * . 301 l-l . . 301 l-l . . 301 2-l . . 301 3-l . . 301 4-1 . . 301 4-1 . . 301 4-1 ............................... 301 4-2 ............................... 301 4-2 ............................... 301 4-2 ............................... 301 4-2 ............................... 301 4-2 Table 4-1 AttendantFunctions.. ......................................... 301 4-3 Table 4-2 Customer Data Entry Commands ................................ 301 4-4 Table 4-3 Sample RMATS Programming Session - Customer Data Entry ......... 301 4-5 Table 4-4 Sample RMATS Programming Sessionp;- Attendant Functions .......... 301 4-5 9104-091-301 -NA Issue 5 Revision 0 . . . Ill
Remote Maintenance, Administration and Test System (RMATS) 9104-091-301~NA Issue 5 iv Revision 0
This Section describes the Remote Maintenance, Administration and Test System (RMATS) for the SX-5063 DPABX. Refer to Section 9104-091-210-NA, Customer Data Entry, if additional information is needed. iss 1.1 This section has been reissued to incorporate MS55 software. 1.2 RMATS allows the customer to access maintenance and customer data entry (CDE) functions from a remote location. The console is not affected unless it attempts to access Attendant Functions or CDE while RMATS is using them. Maintenance and CDE functions allow access to only one user at a time. The equipment required at the remote end consists of a data terminal/printer and a modem. If the modem is the acoustically-coupled type, a telephone is also required. RMATS is assigned an access code and is accessed like a station. The customer can access RMATS from an internal station or externally via the attendant or a DISA trunk. Security is assured by means of a 4-digit system security code, Command 190, and a 1 O-digit security code that RMATS requests at sign-on. 9104-091-301~NA Issue 5 Revision 0 301 l-l
Remote Maintenance, Administration and Test System (RMATS) 9104-091-301 -NA Issue 5 301 1-2 Revision 0
2.1 The SX-50 system must have an RMATS module installed on a Universal Card. The modem used to access RMATS must have the following characteristics: e Bell Standard 103 or equivalent 0 300 Baud e Even parity * 7 data bits, 2 Stop Bits * Full Duplex * Originate mode. 9104-091-301-NA Issue 5 Revision 0 301 2-1