Mitel Sx 50 Dpabx Instructions Guide

							Features Descriotion 
A SUPERSET 4 and SUPERSET 420 telephone receiving this type of 
forwarded call displays 
CFB: or CFNA:, as appropriate, preceding the 
caller’s name or extension number. 
Conditions l Call Forwarding has no effect on callbacks. 
l Call Forwarding has no effect on calls directed to an extension via 
hunting. 
l Only one type of Call Forwarding can be active at an extension at any 
time. If an extension has one type of Call Forwarding active and a new 
Call Forwarding type is entered, the first type of Call Forwarding is 
canceled. 
l Call Forwarding - No Answer has no effect if the SUPERSET 4 and 
SUPERSET 420 telephone is operated in Auto-answer mode. 
l If an invalid number is selected as a forwarding destination, reorder 
tone is returned. On SUPERSET 4 and SUPERSET 420 telephones, 
the display shows 
ERROR. ’ 
l Call Forwarding does not apply if the calling extension is the party to 
which the call would be forwarded. 
l Call Forwarding to an external destination is possible via Speed Dial or 
Abbreviated Dial only. 
l Call Forwarding to an external destination can occur only if the caller’s 
COS has Proceed to be Call Forwarded Externally enabled and the 
called party’s COS has an external forwarding option enabled for the 
type of forwarding required. 
l A call can be forwarded twice if the first forward is of the “Follow Me” 
or “Busy” type, and the second is of the “Don’t Answer” type. 
Otherwise a call can be forwarded only once. 
Programming Command 100, System Options, Register 5: 
Fields c through i of the above register controls trunk-to-trunk connections. 
All fields default to 0 (disabled). Enable the appropriate field with a 1. 
l CO to CO is field c. 
l E&M to E&M is field d. 
l CO to E&M is field e. 
l DID to CO is field g. 
l DID to E&M is field h 
l DID to DID is field i 
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Features Description 
Commands 121 - 129, COS 1 - COS 9 Programming, Register 4: 
Fields b through e of the above registers control Call Forwarding. 
l Follow Me is field b. 
l Busy is field c. 
l No Answer is field d. 
l Busy/No Answer is field e. 
The options for these fields are: 
l Disable all Call Forwarding (field = 0) _ 
l Enable internal Call Forwarding of extension calls and trunk calls (field 
= 1). This is the default. 
l Enable internal and external Call Forwarding of extension calls only 
(field = 2) 
l Enable internal and external Call Forwarding of extension calls and 
trunk calls (field = 3) 
To permit members of this Class of Service to be forwarded to external 
numbers: 
l Set the fields b - e to 2, to forward extensions to external numbers for 
the type of call forwardingthat applies. 
l Set the fields b L e to 3, to forward extensions and trunk calls to 
external numbers for the type of call forwarding that applies. 
l Set Proceed to be Call Forwarded Externally (field 9 to 1 (Enable). 
Default is 0 (Disable). 
Command 501-580, Trunks 01-80, Trunk Programming: 
l Register 1; set Connect to Outgoing Trunk without Third Party (field g) 
to 1 (Enable). Default is 0 (Disable). 
. Register 2; set Disconnect Supervision Guaranteed (field c) to 1 
(Enable). Default is 0 (Disable). 
ONS, 
OPS, SUPERSET 3 and SUPERSET 470 Telephones 
To set up Call Forwarding: 
l Lift the handset - wait for dial tone. 
l Dial the access code for the desired type of forwarding. 
l Dial the number to which calls are to be forwarded. 
l Dial tone returns. 
l Hang up - the extension is available for normal use. 
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							Features Description 
To cancel Call Forwarding: 
l Lift the handset - wait for dial tone. 
l Dial any forwarding access code. 
l Hang up -the forwarding is canceled. 
SVPERSET 4 Telephone 
To Set Up or Modify Call Forwarding: 
l With the handset on-hook, press the PROGRAM softkey. 
l Press the CALL FWD softkey. . 
l The Features Display shows a Call Forwarding type. If the displayed 
type is required, press the YES softkey. If the displayed type is not 
required, press the NO softkey. Another Call Forwarding type is then 
displayed. 
l If the call is to be forwarded to another extension number or the 
Attendant Console, dial the Call Forwarding destination. If the call is to 
be forwarded to an outside number, press the Speed Dial key 
associated with that number or dial the Abbreviated Dial number, if 
programmed. 
9 Check the Call Forwarding destination as displayed on the Features 
Display. If correct, press the SAVE softkey. The Call Forwarding type 
and destination are now stored. 
l Call Forwarding is now active, and the FWD prompt is displayed as a 
reminder. 
To correct a programming error before the SAVE softkey is pressed: 
l Use the 
						

							Features Description 
Note: The Clear All Features code (default 444) also can be used to deactivate Call 
Forwarding. Refer to 
Clear All Features in this Section. 
To Reactivate Call Forwarding: 
l Press the SELECT FEATURES feature key. 
l Dial ‘1’ (feature number 1 is-Call Forwarding (1 :FWD)). 
l Press the ON softkey. 
SUPERSET 420 Telephone 
To Set Up Call Forwarding: _ 
. 
. 
. Press the Superkey key, to select the programmable features menu. 
Press the No softkey, to step forward to the CALL FORWARDING 
feature. 
Press the Yes softkey, to select call forwarding feature. The display 
indicates NON ACTIVE. 
Press the Program softkey. 
Press the No softkey to step through the call forwarding options. 
Press the Yes softkey, to select the desired option. 
Enter the destination number or select a speed call key. 
Press the Save softkey, to activate feature. 
To Modify Call Forwarding: 
Press the Superkey key, to select the programmable features menu. 
Press the No softkey, to step forward to CALL FORWARDING feature. 
Press the Yes softkey, to select call forwarding feature. The display 
indicates the existing call forwarding option. 
Press the Change softkey. 
Press the Program softkey. 
Press the No softkey, to step through the call forwarding options. 
Press the Yes softkey, to select the desired option. 
Enter the destination number or select a speed call key. 
Press the Save softkey, to activate feature. 
To Deactivate Call Forwarding: 
l Press the Superkey key, to select the programmable features menu. 
l Press the No softkey, to step forward to the CALL FORWARDING 
feature. 
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							Features Description 
l Press the Yes softkey, to select call forwarding feature. The display 
-indicates the existing call forwarding option. 
l Press the Change softkey. 
‘5 
.l 
_’ 
.>” 
l Press the Off softkey. 
To Reactivate Call Forwarding: 
l Press the Superkey key, to select the programmable features menu. 
l Press the No softkey, to step forward to the CALL FORWARDING 
feature. 
l Press the Yes softkey, to select call forwarding feature. The display 
indicates the existing call forwarding option. 
l Press the Change softkey. 
l Press the On softkey. 
To Display the Current Call Forwarding Type and Destination: 
l Press the Superkey key. 
l Press the No softkey to move forward to CALL FORWARDING 
feature. 
l Press the Yes softkey to select call forwarding feature menu. The 
display indicates the existing call forwarding option. 
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							Features Description 
Call Hold (Attendant) 
Description 
This feature places a call on hold at one of three HOLD keys. This frees 
the DIAL0 or LDN softkeys where the call originally appeared. The Atten- 
dant can retrieve the call by pressing the appropriate HOLD key. An 
extension can pick up the call by dialing the correct Call Hold Access 
Code. 
Conditions l If Music on Hold is required (trunk calls only), a Music-on-Hold Mod- 
ule must be installed on the Universal Card. A Music-on-Hold module 
is not required if the Control Card 2 (MCC2) is installed. 
Programming Command 100, System Options, Register 09, Features Selection 1: 
l If Music on Hold is required, set Music on Hold (field 9 to 1 (Enable). 
Default is 0 (Disable). 
Command 100, System Options, Register 11, Time-out Selection: 
l Set Timed Recall - Call Hold (Attendant) (field 9 to (1 -+ 7) x 10 
seconds. Default is 3 (30 Seconds). 
Command 110, Feature Access Codes, Registers 16, 17 and 18: 
l Assign Call Hold Access Codes. Default is 451 (Register 16), 452 
(Register 17) and 453 (Register 18). 
Operation To Place a Call on Hold: 
l Answer an incoming call. 
l Press a HOLD key on the Attendant Console. The LCD indicates the 
hold and the appropriate Call Hold Access Code; e.g., 
HELD ON-451. 
. The.Attendant can retrieve the call, unless it has been picked up, by 
pressing the appropriate HOLD key. The LCD displays the Call Hold 
Access Code when the HOLD key is pressed. The Attendant can 
return the call to HOLD by pressing a HOLD key. 
. The call progression information associated with the held call is 
removed from the LCD. 
To Pick Up a Held Call from an extension: 
l Lift the handset. 
l Dial the call HOLD Access Code. 
l The extension is connected to the held party. 
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							Features Description 
Auxiliary Attendant 
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To place a call on Hold: 
l Press the appropriate HOLD function key (Hold 1, Hold 2 or Hold 3). 
While the key is held down, the display shows the corresponding Call 
Park access code. 
. . 
‘ 
.‘I 
., 
_,’ 
l The associated line indicator shows a dark square. If the call recalls to 
the set, the line indicator flashes. 
To retrieve a call from Hold: 
l Press the appropriate HOLD function key. The associated-line’ 
indicator clears: 
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							Features Description 
Call Hold (Extensions) 
Description 
This feature enables the extension user to place the current call on hold by 
dialing a code. The user can hang up. or make other calls. All features nor- 
mally active on the extension can be selected while the call is held. The held 
call can be retrieved locally or remotely (from a different extension) by dialing 
the required Call Hold Retrieve Access Code. The retrieved call can be 
transferred or added to form a conference. If the held call is not retrieved 
within the selected recall time, the holding extension is automatically recalled. 
Conditions . The Attendant Console cannot be put on hold. 
If a held extension call is not retrieved before the Timed Recall - Call Hold 
time-out (see Programming), the held extension recalls the holding extension: 
. If the holding extension is busy, the held extension camps on, if 
Extension Camp-On is enabled in its Class of Service. 
l If the extension does not answer within 5 minutes, the call is dropped. 
Call forwarding does not apply. 
If a held trunk call is not retrieved before the Timed Recall - Call Hold 
time-out (see Programming), the held trunk recalls the holding extension: 
9 If the holding extension is busy, the held trunk camps on. 
l If the extension does not answer within 5 minutes, the call is dropped. 
Call forwarding does not apply. 
l The Call Hold Retrieve (Remote) access code cannot retrieve a call held 
at a Multicall line appearance using the SUPERSET red HOLD key. 
Programming Command 100, System Options, Register 09, Features Selection 1: 
l If Music on Hold is required, set Music on Hold (field 9 to 1 (Enable). 
Default is 0 (Disable). 
Command 100, System Options, Register 11, Time-out Selection: 
l Set the required Timed Recall - Call Hold (Extension) (field e) to 1, 2, 
3 or 4 minutes. Default is 3 minutes. 
Command 110, Feature Access Codes: 
l Register 03. Assign the required Call Hold Access Code. Default is 51. 
l Register 04. Assign the required Call Hold Retrieve - LOCAL Code. 
Default is 52. 
l Register 05. Assign the required Call Hold Retrieve - REMOTE Code. 
Default is 53. 
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							Features Description 
Commands 121 - 129, COS 1 + COS 9 Programming, Register 3: 
l Call Hold (field e) for the holding extension must be set to 1 (Enable). 
Default is 1. 
Operation To Place a Call on Hold: 
l Originate or answer a call. 
l Flash the switchhook. 
l Dial the Call Hold Access Code (default is 51). Dial tone is returned. 
The original call is held. The holding extension can make or receive 
calls or access features in the normal manner. 
To Retrieve a Held Call Locally (From the Holding Extension): 
. Lift the handset. 
l Dial the Call Hold Retrieve - LOCAL Access Code. 
l The held call is returned to the holding extension. 
To Retrieve a Held Call Remotely (From a Remote Extension): 
l Lift the handset. 
l Dial the Call Hold Retrieve - REMOTE Access Code (default is 53). 
l Dial the number of the holding extension. The call is connected to the 
remote extension. 
SUPERSET Telephones 
To Place a Call on Hold: 
l Inform the caller, then press the red HOLD key. 
. The call is held. A caller from within the switch receives silence; a trunk 
caller hears music, if provided. The holding set can select another line to 
make calls or access features in the normal manner, or hang up. 
l The Line Status Display associated with the call on hold flashes as a 
reminder. 
To Retrieve the Call from the holding set or from another 
SUPERSET 
telephone that has a key line appearance of the held line: 
l Press the Line Select key associated with the call on hold. 
l The call is returned to the holding set. 
To Retrieve the Call Remotely (from another extension): 
l Lift the handset. 
l Dial the Call Hold Retrieve - REMOTE Access Code (default is 53). -3 
l Dial the number of the holding extension. 
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							Features Description 
Call Pickup 
Description 
This feature enables an extension user to answer a call ringing at another 
extension. 
There are three types of Call Pickup: Local,.Directed and Attendant. Local 
means to pick up a call within the same Pickup Group. There can be up to 
seven Pickup Groups. Directed Pickup applies to any extension within the 
system. Attendant Call Pickup allows an attendant to dial a code or press a 
preprogrammed console key to answer any ringjng extension. Attendant 
Call Pickup is useful to retrieve a transferred call before the call recalls to the 
console. 
A COS Option can secure extensions against Directed Call Pickup. See 
Programming, below. 
Conditions l For local Call Pickup, the extension must be assigned to the appropri- 
ate Pickup Group in CDE Programming. By default, allextensions are 
in Pickup Group 1. 
l Reorder tone is returned if the Call Pickup cannot be performed. This 
occurs if local Call Pickup is attempted on an extension in another 
Pickup Group, the extension has already been answered, or another 
extension has picked up the call. 
. An extension with a call on consultation hold cannot perform Directed 
Call Pickup. 
. A DISA Trunk cannot perform Directed Call Pickup. 
l ’ The extension to be “picked up” must not have Directed Call Pickup 
Security enabled, be busy or be in programming mode. 
l For Attendant Call Pickup, a programmed console key replaces only 
the feature access code. The extension number of the ringing set must 
still be dialed. 
. The feature access code for Attendant Call Pickup is valid even when 
a console key is programmed to replace the access code. 
Programming Command 110, Register 6, fields c - f: 
l Assign a Dial Call Pickup code. The default is 54. 
’  Command 110, Register 30, fields c + f: 
l Assign a Directed Call Pickup code. The default is 61. 
Commands 121 - 129, COS 1 += COS 9 Programming, Register 7: 
l Set Directed Call Pickup (field e) to 1 (Enable). Default is 0 (Disable). 
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