Mitel Sx 50 Dpabx Instructions Guide

							Features Description 
l Refer to Section 9104-091-210-NA, Customer Data Entry, for 
- programming details. 
.:. 
)I 
Programming l Refer to Section 9104091-210-NA, Customer Data Entry. 
Operation To Enter Programming Mode at the Console: 
l Press the STATUS key once and hold -the LCD displays SX-50 plus 
the software identity and revision levels 
(e.g., MS54-MRO). 
l While holding down the STATUS key, dial the Security Code (default is 
7772 for System Security Code and 1234 for User Security Code). 
l If the correct code is entered, the word SX-50 flashes. 
l Release the STATUS key. 
l Press # key within 10 seconds - the LCD displays Command loo?. 
The system is now in Programming Mode. 
To Enter Programming Mode at the Test Line or Auxiliary Attendant: 
l Press the # key. The display shows ENTER CODE. 
l For read-only access, press the READ softkey instead of entering a 
security code. 
l Dial the Security Code (default is 7772 for System Security Code and 
1234 for User Security Code). 
l If the correct code is entered, the LCD displays Command loo?. The 
system is now in programming mode. 
To Exit Programming Mode: 
l To exit from Programming Mode, press the EXIT softkey. 
105 3-180 Revision 0 9104-091-10!5-NA Issue 5  
						

							Features 
Recall - 
Description 
The SX-50 system ensures calls that have been forvClarded or put on hold 
are not forgotten. After a programmed time-out period, a held call or a 
forwarded call not yet answered recalls the last party that handled it. 
A forwarded call not answered recalls the ‘extension or Attendant that 
forwarded it. On the Attendant Console, the flashing RECALL softkey 
identifies a recall. 
A forwarded Trunk call, unanswered or camped on and Manstiered, recalls 
the extension or Attendant that forwarded it. When the Attendant Console or 
Auxiliary Attendant position answers a recall, its display shows the 
destination and the reason for the recall: no answer or busy. 
Examples: Attendant Console 
TRK-33 TALK RCL BSY BILL SMITH (busy, with programmed name) 
TRK-33 TALK RCL BSY EXT-2001 (busy, no programmed name) 
TRK-33 TALK RCL NA BILL SMITH (no answer, with programmed 
name) 
TRK-33 TALK RCL NA EXT-2001 (no answer, no programmed name) 
Examples: Auxiliary Attendant 
T 33 BSY 2001. (busy) 
T 33 NA 2001 (no answer) 
The recall timers are as follows: 
Timer Range Default 
Timed Recall - Camp-on (Trunks) 
lO+70second.s 30seconds 
Timed Recall - No Answer lo-70seconds 30seconds 
Timed Recall - Call Hold (Extension) 
1 - 4 minutes 3 minutes 
Timed Recall - Call Hold (Attendant) 
10 ---, 70 seconds 30 seconds 
Conditions 
l There is no recall for forwarded extensions that camp on to busy desti- 
nations. They remain camped-on until the destination is idle or the 
originator hangs up. 
l Trunk and Hold recalls ignore Do Not Disturb on extensions. 
Programming Command 100, System Options Programming, Register 11, Time-out Se- 
lection: 
. Set Timed Recall - Camp-on (Trunks) (field c) to 1 - 7 (10 - 70 
seconds). Default is 3 (30 seconds). 
9104-091-l 05-NA 
Issue 5 Revision 0 105 3-181  
						

							Features Description 
l Set Timed Recall - No Answer (field d) to 1 - 7 (10 - 70 seconds). 
-Default is 3 (30 seconds). -/. 
..: 
i 
l Set Timed Recall - Call Hold (Extension) (field e) to 1 + 4 minutes. _ 
Default is 3 minutes. 
l Set Timed Recall - Call Hold (Attendant) (field 9 to 1 - 7 (10 - 70 
seconds). Default is 3 (30 seconds). _ 
Operation None. 
105 3-182 
“_ 
i 
I : 
:> 
Revision 0 9104-091-l 05-NA Issue 5  
						

							Features 
Remote-Maintenance Administration And Test System (RMATS) 
Description 
RMATS provides the maintenance staff at a remote location with the 
ability to perform programming, Maintenance and Attendant Functions on 
the SX-50 system. The Attendant Console is not affected, thus the local 
attendant is not aware that the DPABX is being used by RMATS (unless 
the same facility that RMATS is currently using is used by the attendant), 
Conditions l Data Line Security is automatically enabled on RMATS DIL. 
_ 
l The Attendant Console can never be used to access RMATS. 
l Refer to Section 9104-091-301-NA, Remote Maintenance 
Administration and Test System (RMATS) for details. 
l Attendant Functions 16, 17, 18, 19, 73, 81, 82, 85, 91 and 92 are not 
available via RMATS. 
l The Test Line and the Console cannot access programming while 
RMATS is accessing programming. 
l Trunk access is not allowed during ARS programming if ARS is enabled. 
Programming Command 100, System Options, Register 01: 
l Set RMATS Protocol Selection (field d) to 0 (CClllJ or 1 (North 
American). Default is 1 (North American). 
Command 110, Feature Access Codes, Register 26: 
l Enter required RMATS Modem Access Code. Default is 498. 
Command 192, RMATS Security Code Programming, Registers 1 and 2: 
. Enter the required RMATS Security Code in fields b through f. Register 
1 contains digits 1 through 5. Register 2 contains digits 6 through 10. 
Default is 0246813579. 
If any trunk is used with RMATS during Day Service, program the following: 
Commands 501 - 580, Trunk 01 - Trunk 80 Programming, Register 4: 
l Set Day Answer Mode (field d) to 0 (Direct-In Line). 
. Set Day Inward Dial Trunk Intercept Answer Point (fields e, f, g) to 168. 
If a trunk is used with RMATS during Night Service, program the following: 
Commands 501 - 580, Trunks 01 - 80, Trunk Programming, Register 5: 
l Set Night Answer Mode (field b) to 0 (Flexible Night Service). 
l Set Night Inward Dial Trunk Intercept Answer Point (fields c, d, e) to 168. 
9104-091-105-NA Issue 5 Revision 0 105 3-183  
						

							Features Description 
Operation l Refer to Section 9104-091-301-NA, Remote Maintenance Adminis- 
- tration and Test System for a complete description. 
105 3-184 Revision 0 9104-091-l 05-NA Issue 5 
. . . 
; 
.’  
						

							- 
Features 
Restrictive Station Control 
Description 
This feature temporarily restricts an extension from making outgoing trunk 
calls. Station-to-Station calls can be made in the normal manner, but an 
attempt to access a trunk results in the extension receiving reorder tone. 
Conditions l This feature works independently of the Room Status trunk barring 
feature. Restrictive Station Control does not change the room’s trunk 
barring status (ALLOW or DENY), or vice versa. Restrictive Station 
Control should not be enabled if Room Status is enabled.’ 
Programming Commands 121 + 129, COS 1 - COS 9 Programming, Register 2: 
. Message Registration/Restrictive Station Control (field 
9 must be set 
to 1 (Enable Restrictive Station Control Only) or 3 (Enable Both). 
Default is 0 (Disable Both). 
Operation To Enable Restrictive Station Control: 
l Dial the Attendant Function Access Code (default 71 or *) or press the 
FUNCTION key. 
l Dial Attendant Function 22, plus the number of the extension which 
requires restriction. 
l Dial 9 -the LCD displays the extension number and 9999. 
. The extension is restricted. - 
To Disable Restrictive Station Control: 
l Dial the Attendant Function Access Code (default 71 or *) or press the 
FUNCTION key. 
l Dial Attendant Function 22, plus the number of extension from which 
the restriction is being removed. 
l Dial 0 -the LCD displays the extension, and 0000. 
l The extension is no longer restricted. 
9104-091-105-NA Issue 5 Revision 0 105 3-185  
						

							Features Description 
Reversal Meaning 
Description 
This entry in Trunk Programming defines the interpretation of Tip-Ring 
reversal. A reversal is received from the CO and indicates answer 
supervision. 
Conditions l In all cases, reversal implies supervision from the CO. 
Programming Commands 501 - 580, Trunks 01 --;, 80, Trunk Programming, Pegister 2: 
l If a reversal indicates an incoming call only, Reversal Meaning on Call 
Origination (field e) must be set to 1 (Incoming Call). Default is 0 (Not 
Incoming Call). 
l If the removal of a reversal indicates a disconnection, then set 
Disappearance of Reversal (field d) to 1 (means Disconnect). Default 
is 0 (is Ignored). 
Operation None. 
. 
105 3-186 
Revision 0 9104491-105-NA Issue 5  
						

							Features 
Ring Group 
Description 
This feature defines up to nine stations as a group. These stations are 
rung simultaneously when the group is accessed, hence the term Ring 
Group. The stations programmed into the Ring Group are called Ring 
Group members. There is only one Ring Group provided by the system 
and it is assigned a unique access code. 
Conditions l SUPERSET telephones cannot be members of a Rjng Group. 
l The Ring Group can be assigned as a Day or Night Inward Dial Trunk 
Intercept Answer point (for DIL applications). 
l Call Forwarding is honoured if the station is called using its extension 
number; it is not honoured if the station is called via the Ring Group 
Access Code. 
l At any given time, there can only be one device allowed to camp on to 
the Ring Group when all Ring Group members are busy. In this case, a 
camp-on tone is applied onto the first member to indicate the 
situation. 
. Ensure only valid station numbers are programmed into the group. 
That is, ensure that there is a corresponding equipment number for 
that station number. 
l If a member set has Do Not Disturb enabled, the system treats it as 
busy. 
Programming Command 110, Feature Access Codes, Register 25: 
l Assign required l-, 2-, 3 or 4-digit Ring Group Access Code. Default 
is 497. 
Command 381, Extension Ring Group Programming, Registers 1 + 9: 
. Assign the required extension numbers (fields b, c, d, e) for the Ring 
Group in Registers 1 to 9. 
Commands 501 - 580, Trunks 01 - 80, Trunk Programming, Register 4: 
l If the Direct-In Line (DIL) is assigned to the Ring Group, set Day 
Inward Dial Trunk Intercept Answer Point (fields e, f, g) to 167 (Ring 
Group). Default is 001 (Station Equipment Number 001). 
Commands 501 - 580, Trunks 01 - 80, Trunk Programming, Register 5: 
l If the Direct-In Line is assigned to the Ring Group, set Night Inward 
Dial Trunk Intercept Answer Point (fields c, d, e) to 167 (Ring Group). 
Default is 001 (Station Equipment Number 001). 
9104-091-105-NA Issue 5 Revision 0 105 3-187  
						

							Features Description 
Operation l All members of the Ring Group are rung when the Ring Group Access 
- Code is dialed. Ringing is terminated when a member answers the 
call. 
105 3-188 
l If all members in the Ring Group are busy, the next caller camps on to 
the first member and hears ringback tone. Subsequent callers to the 
Ring Group receive busy tone (except for Direct-In Line, which routes 
directly to the Attendant Console). 
Revision 0 
9104-091-105-NA Issue 5  
						

							Features 
Room Status 
Description 
The Room Status feature allows the Attendant Console (Reception) to 
view the current status of each Hotel/Motel room: 
- 
l Vacant or Occupied 
l Clean or Not Clean 
l Allowed or Denied trunk calls 
l Maid In Room or, 
l Out of Service 
The maid or staff enters codes from the room extension to indicate that the 
room is being prepared, is available for guests or is out of service. 
The front desk is responsible for: 
. 
setting the Room Status to OCCUPIED or VACANT when appropriate. 
l setting the Room Status to NOT CLEAN when appropriate. 
l setting the Room Status to the appropriate level of call restrictions. 
l restoring an Out of Service room to service. 
Only the Attendant Console can perform these operations. 
Conditions . 
. 
. 
. 
. 
. 
. 
. 
. 
. 
9104-091-105NA 
The Room Status function is not available from the Auxiliary Attendant 
or RMATS. 
Room Status does not affect the Automatic Wake-up, Call Block, 
Message Waiting or Message Registration features. 
After room status is enabled, all rooms show vacant/clean/deny with 
no maid present. 
When a room is vacant or out of service, all calls are denied except to 
the Attendant. Reorder tone is returned to all denied calls. 
Maid in Room status can be changed only from the room extension, 
using the Maid in Room Access Code. ‘. 
The latest Maid in Room status entered at a room extension 
supercedes the previous entered status. 
The VACANT or OCCUPIED status of the room can be changed from 
the Attendant Console position only. 
Only the Attendant Console can set a room’s status to NOT CLEAN. 
Only the Attendant Console can restore an Out of Service room to 
service. 
All Room Status information is retained after a power failure. 
Issue 5 Revision 0 
105 3-189