Mitel Sx 50 Dpabx Instructions Guide

							Features Description 
Message Register Audit 
Description 
When this feature is enabled, the Attendant can print out the contents of 
the Message Registers and optionally clear them. The printout consists of 
several lines. The first line is the Message Register Audit header and has 
the following format: 
MM/DD hh:mm ROOM REGISTER 
l MM/DD - month and day 
l hh:mm -time-of-day (24-hour clock) 
l hh:mmP -time-of-day (12 hour clock, PM). 
The remaining lines are of the same format. They provide the extension 
number and its Message Register contents as follows: nnnn - xxxx 
(repeated four times across the page), where nnnn is the extension number 
and xxxx is the contents of the Message Register. 
Conditions 
l A printer is required; refer to PRINTER PORT in this Section. 
Programming Command 100, System Options, Register 10, Features Selection 2: 
. 
Operation . 
. 
. 
Message Register Audit (field e) must be set to 1 (Enable) or 2 
(Enable With Clearing of Message Registers). Default is 0 (Disable). 
Dial the Attendant Function Access Code (71 or *) or press the FUNC- 
TION key. 
Dial Attendant Function 73. 
The system outputs the contents of the Message Registers to the 
printer and clears them (if enabled). 
105 3-140 Revision 0 9104-091-l 05-NA Issue 5  
						

							Features 
Message Registration 
Description 
This feature computes the number of trunk call units made from each 
extension. For each trunk call an initi,al charge and an additional time 
charge can be set. The initial charge can be enabled by a timer or a 
I meter pulse from the CO (see Meter Pulse Collection feature). The 
additional charge can be metered by a timer, or meter pulses from the 
CO. The frequency of the timer is programmable. The Attendant can 
reset an extension’s message counter. 
Optionally, the system can provide proportional calfcharging. When a trunk 
call is passed from one extension to another, each extension’s message 
register is charged for the time the extension spent on the trunk. 
Conditions l Restrictive Station Control should not be enabled if Room Status is en- 
abled. Refer to Restrictive Station Control in this Section. 
l Unless proportional call charging is selected, the originating extension 
always gets the Message Registration charge applied even if the trunk 
is transferred to another extension. 
l An extension designated as a Manual Line cannot have Message 
Registration. 
l The maximum call count is 9998. 
l If the extension has Restrictive Station Control enabled and the count 
is 9998, the next attempt to make a trunk call results in reorder tone. 
. A call count of 9999 indicates the Attendant has activated Restrictive 
Station Control to restrict trunk calls from the extension. 
. When the Attendant resets the Message Registration counter, the 
existing count is deleted from the records. 
Programming Command 100, System Options, Register 10, Features Selection 2: 
l Set Proportional Call Charging (field g) to 1 (Charge to all parties 
involved in the call) or 0 (Charge to originating extension only), as 
desired. Default is 0. 
Commands 121 - 129, COS 1 - COS 9 Programming, Register 2: 
l Message Registration/Restrictive Station Control (field 9 must be set 
to 2 (Enable Message Registration Only) or 3 (Enable Both). Default is 
0 (Disable Both). 
Commands 151 - 156, Trunk Groups 1 - 6 Programming, Register 2: 
l Answer Supervision (field e) can be set to 1 (Supervision is Meter 
Pulse or Reversal), 2 (Ignore Supervision Except for Toll Restriction) or 
9104-091-105-NA Issue 5 Revision 0 105 3-141  
						

							Features Description 
3 (Supervision is Meter Pulse, Ignore Reversals). Default is 0 (No 
- Supervision). 
Commands 151 - 156, Trunk Groups 1 + 6 Programming, Register 3: 
l Message Registration (field b) must be set to 1 (Enable). Default is 0 
(Disable). 
l If additional message units are counted, Count Additional Message 
Units (field c) must be set to 1 (Enable), 2 (Insert Message Unit every 
6 Seconds) or 3 (Insert Message Unit every 60 Seconds). Default is 0 
(Disable). 
l If Initial Message Unit Charge (fields d, e) is required, specify the 
amount (00 - 99). Default is 00. 
l If Additional Message Unit Charge (fields f, g) is required, specify the 
amount (00 --j 99). Default is 01. 
l If the trunk does not supply Answer Supervision, Pseudo Answer 
Timer (field h) must be set. One pseudo answer signal is generated 
after the selected time-out period (10 - 70 Seconds). Default is 30 
seconds. 
Command 185, Function Key Programming, Registers 1 --f 14: 
l Assign one of the Programmable Function keys (1 through 14) as 
MES REG key. 
Operation Attendant Function 
l Dial the Attendant Function Access Code (71 or *) or press the 
FUNCTION key (Console only). 
l Dial Attendant Function 22. 
l Dial the extension number-the LCD displays the extension number 
and its 4-digit Message Registration counter status. 
l To clear the counter, dial 0. 
l To activate Restrictive Station Control (if enabled) dial 9. The counter 
is set to 9999. 
Attendant Console Key 
l Press the MES REG key and hold -the LCD displays 
EXT-NUMBER?. 
l Dial the extension number-the LCD displays the extension number 
paired with its respective Message Registration counter status. 
l To clear the counter, dial 0. 
l To activate Restrictive Station Control (if enabled) dial 9. The counter 
is set to 9999. ! ., 
2’ 
105 3-142 Revision 0 9104-091-105-NA Issue5  
						

							Features 
Auxiliary 
Attendant Function Key 
At the Auxiliary Attendant set: 
l Press the MSG REGISTER function key. The LCD shows EXT 
NUMBER?. 
l Dial the desired extension number. The LCD shows the extension 
number and the Message Registration counter. 
l If desired, dial 0 to clear the counter. 
l If desired, dial 9 to prohibit trunk calls from the extension. 
l To exit, press the EXIT softkey. 
9104-091-10%NA Issue 5 Revision 0 105 3-143  
						

							Features Description 
Message Waiting 
Description 
This feature permits the Attendant or Auxiliary Attendant to inform an 
extension user that there is a message waiting. The system rings the 
extension at the end of the selected Message Waiting Indication Interval with 
three short rings. (If sets with lamps are provided and programmed, the lamp 
flashes and the bell does not ring). If the extension is busy, the Message 
Waiting Indication reactivates 10 seconds after the extension becomes idle. If 
the extension user answers the Message Waiting Indication within 30 
seconds (‘Enable with 30 Second Manual Line’ option), the extension 
automatically calls the Attendant that set the message. Extensions with 
messages waiting when calling the Attendant will cause MSG to appear on 
the LCD. Message Waiting can be canceled automatically, or by an 
Attendant. 
Message waiting indication on a SUPERSET 4 telephone is the word MSG 
flashing in the top right corner of the Features Display. This is in addition to 
indication by ringing (if programmed). 
Message waiting indication on a SUPERSET 410 and SUPERSET 420 
telephone is the indicator flashing beside the Message key. This is in addition 
to indication by ringing (if programmed). 
Conditions . Message Waiting indications are not lost during a power failure. 
. If ‘Message Waiting With Lamps’ or ‘Message Waiting With Bells’ is 
selected, the user must dial the ONS Message Waiting Callback code 
(default is 65), to obtain the message. If Message Waiting ‘Enable With 30 
Second- Manual Line’ is selected and the extension user answers the 
Message Waiting Indication within 30 seconds, the extension user is 
automatically directed to the attendant that set the message. 
. 
Each Attendant position can set only one message per extension. 
Multiple messages can be set on an extension from different attendant 
or auxiliary attendant sources. 
The Message Waiting indicator remains ON until all messages are 
cancelled. 
The SX-50 system can drive a maximum of 30 Message Waiting 
lamps. 
If Message Waiting Automatic Cancel is selected, the Message 
Waiting indication cancels automatically when the Attendant Console 
answers a call from an extension with the Message Waiting feature 
active. 
If bell indication of messages is used, Do Not Disturb will prevent the 
set from receiving this signal. 
105 3-144 Revision 0 9104-091-105NA Issue 5  
						

							Features 
Programming Command 100, System Options, Register 12, Message Waiting: 
l Set Message Waiting System Enable (field c) to 1 (Enable With 
Lamps), 2 (Enable with Bells) or 3 (Enable with 30 Second Manual 
Line). Default is 1. 
l Set Message Waiting Indication (field d) to 0 (Always) or 1 (During Day 
Service Only) as required. - 
. Set Message Waiting Indication Interval (field e) to required time 
period (1 - 4) x 5 minutes. Default is 3 (15 Minutes). 
l Set Message Waiting Automatic Cancel (field f) to 0 (Disable) or 1 
(Enable), as desired. Default is 1 (Enable). - 
Commands 121 - 129, COS 1 - COS 9 Programming, Register 2: 
l Set Message Waiting (field g) in the extension’s COS to 1 (Enable). 
Default is 1. 
Operation Attendant Console 
To Apply or remove Message Waiting on an extension: 
l Press and hold the MESSAGE key (or MSG WTG key on a 
SUPERSET 4 set). The LCD shows EXT NUMBER?. 
l Dial the desired extension number. The LCD shows the extension 
number, MSG - and a flashing OFF or ON status. 
l If required, dial 1 to set status ON, or dial 0 for OFF. 
l Release the MESSAGE key. 
The Attendant can also apply Message Waiting upon reaching a busy or 
unanswered extension. To do this: 
l Press and hold the MESSAGE key. The LCD shows the extension 
number, MSG -and ON or OFF. Each time the MESSAGE key is 
pressed, it changes the Message Waiting status for the extension. 
l Press CANCEL. 
To Apply Message Waiting During a Recall: 
l Press the ANSWER key or RECALL softkey - the LCD identifies the 
called extension and the trunk or extension that was transferred to it. 
l Press and hold the MESSAGE key - the Attendant Console remains 
connected to the original trunk or extension and the system applies 
Message Waiting to the called extension. Each time the MESSAGE key is 
pressed, it changes the Message Waiting status for the called extension. 
l Press CANCEL and RELEASE. 
To cancel all Message Waiting indications from the Attendant position: 
l Dial 71 or * or press the FUNCTION key. 
9104-091-l 0%NA 
Issue 5 Revision 0 105 3-145  
						

							Features Descriation 
l Dial 29. 
Auxiliary Attendant Position from a SUPERSET 4 or SUPERSET hl 
Telephone: 
To Apply or Remove Message Waiting on an Extension: 
l Press the appropriate Message Function key (Line Appearance key). 
Prompt EXT NUMBER? appears on display. 
l Dial extension number. Auxiliary Attendant display indicates current 
status of extension, MSG - ON or MSG - OFF. 
l Press the On softkey to apply Message Waiting to the extension or 
press the Off softkey to remove Message Waiting. 
l Press the Cancel key (EXIT softkey on SUPERSET4). 
To Apply Message Waiting after reaching a Busy or Unanswered extension: 
l Press the appropriate Message Function key (Line Appearance key). 
Auxiliary Attendant display indicates current status of extension, MSG 
- ON or MSG - OFF. 
l Press the On softkey to apply Message Waiting to the extension. 
l Press the Cancel key (EXIT softkey on SUPERSET 4). 
ONS Sets 
To Apply Message Waiting on another Extension: 
l Dial ONS Message Waiting Activate code (default is 72) and the 
destination extension number. Dial tone is returned when message 
has been activated. 
To Respond to a Message Waiting Indication: 
The Message Waiting indicator lamp flashes indicating that there is a 
message waiting. The set is idle. To respond to the message: 
l Dial ONS Message Waiting Callback code (default is 65). The sender 
of first (oldest) message is dialed. If the sender does not answer the 
call (i.e., No Answer, Busy or Do Not Disturb), dial 65 again to call the 
next sender in the message queue. The Message Waiting lamp 
continues to flash until there are no more messages to be read. 
To respond to the Next Message: 
l Dial ONS Message Waiting Callback code (default is 65). The sender 
of the next message is dialed. Repeat until the Message Waiting 
indicator lamp stops flashing and reorder tone is heard, indicating that 
the end of the message queue has been reached. 
105 3-146 Revision 0 9104-091-105-NA Issue5  
						

							- 
Features 
To Cancel Message Waiting: 
l If Message Waiting Automatic Cancel (Command 100, Register 12, field 9 
is enabled for the set, message waiting is cancelled automatically once 
the sender and recipient have a telephone conversation. 
l If Message Waiting Automatic Cancel (Command 100, Register 12, 
field 
9 is disabled, dial the Cancel All Message Waiting Indications 
-  code (default is 66). 
. If the Attendant or an Auxiliary attendant sent the message, the 
console can cancel the message. 
9104-091-105NA Issue5 Revision 0 105 3-147  
						

							Features Descridion 
Messaging - Advisory 
Description 
This feature allows a SUPERSET 4 or SUPERSET 420 user to display a 
short advisory message on the set’s LCD. Other SUPERSET 4 or 
SUPERSET 420 telephones and the Attendant Console see this 
message on their display when they call the set. 
The SX-50 system can store 15 advisory messages. Messages 1 through 8 
are preprogrammed but can be changed. SUPERSET or SUPERSET 
users, if their Class of Service allows it, can create messages. Messages 
have a maximum length of 13 characters. 
Table 3-3 Advisory Messages 
Message Number English’ French 
01 IN A MEETING 
EN REUNION . 
02 ON VACATION EN VACANCES 
03 AT LUNCH PAUSE MIDI 
04 GONE HOME A LA MAISON 
05 BACK IN 5 MIN 
RETOUR 5 MIN 
06 OUT ON A CALL DEPLACEMENT 
07 IN TOMORROW RETOUR DEMAIN 
09 OUT OF TOWN EN VOYAGE 
09+ 15 
(BLANK) 
Conditions l Messages are system-wide. 
l A message currently in use cannot be changed. 
l User-programmed SUPERSET 4 or SUPERSET 420 advisory 
messages always appear in their original language. 
l An advisory message appears at the Attendant Console in the language 
of the SUPERSET 4 or SUPERSET 420 telephone that sent it. 
Programming Commands 121 - 129, COS 1 + COS 9 Programming, Register 7: 
l To permit users to write messages, leave SUPERSET 4 or 
SUPERSET 420 Telephone Message Programming (field b) at its 
default value, 1 (Enable). 
Operation Activating an Advisory Message from a SUPERSET 4 Telephone 
l Press the MSG softkey. 
l Press the NEXT softkey repeatedly until the appropriate message 
105 3-148 
appears, or dial the message number (01 to 15). 
Revision 0 9104-091-l 05-NA Issue 5  
						

							Features 
l Press the ON softkey. 
Canceling an Advisory Message: 
l Press the MSG softkey. 
l Press the OFF softkey. 
l Press the EXIT softkey. 
Writing an Advisory Message: 
l Press the PROGRAM softkey. 
l Press the MSG softkey. The display shows: - 
DIAL IN MSG NUM. 
Note: Messages 01 through 08 are preprogrammed as described in Table 3-3. 
Selecting a message number in this group overwrites the existing message. 
l Dial the message number (01 to 15). The Features Display shows: 
NOW ENTER MSG. 
A message can contain both numbers and letters. 
Telephone keypad keys 2 through 9 and *have letters associated with them. 
These are printed above each key on the keypad. 
l Press the key associated with the first character in the message. The 
first letter for that key appears on the Display. Repeated presses on 
the key cycle the Display through all the characters for that key, 
including its number. When the displayed character is correct, press 
the NEXT softkey. 
l Repeat the above step for the remaining characters in the message. 
To enter a space, press the NEXT softkey twice. 
Some punctuation is provided. For the apostrophe, press the * key three 
times; for the period, press the * key four times. 
Use the - softkey to backspace to clear an incorrect entry. To cancel the 
entire procedure before the message has been saved, press the EXIT 
softkey. ‘_ 
l When the message is complete, press the SAVE softkey. 
Activating an Advisory Message from a SUPERSET 420 Telephone 
To Activate a Pre-programmed Advisory Message: 
l Press the Superkey key, to select the programmable features menu. 
Feature title CALL FORWARDING appears on display. 
. Press the No softkey, to step forward to ADVISORY MSGS? feature. 
l Press the Yes softkey. 
9104-091-I 0%NA issue 5 Revision 0 105 3-149