Mitel Sx 50 Dpabx Instructions Guide

							Features Descrintion 
Music On Hold - 
Description 
A customer-provided music source can be connected to the SX-50 
system in one of two ways: by a Music on Hold/Pager Module mounted 
on the Universal Card, or by the 6-pin connector jack to the Music/Pager 
circuit on Control Card 2 (MCC2) (MS53/MS54 software and above). 
Music on Hold is provided for trunk calls held by the SUPERSET red Hold 
button and the Call Hold (Attendant), Camp-On, and Call Hold 
(Extensions) features. 
Conditions ; If Control Card MCC2 is not installed, a Music on Hold/Pager Module 
must be installed on the Universal Card. 
l If both a Music on Hold/Pager Module and the Control Card 2 (MCC2) 
are installed on the SX-50 system, the Music on Hold feature is 
handled by the Control Card 2 (MCC2). 
l If music is not provided, trunk calls on hold hear silence. 
l Music on Hold is provided for trunk calls only. 
l Music on Hold is not provided for calls put on Consultation Hold by 
extensions. 
. If a channel is not available for the music channel, then the feature is 
temporarily disabled. . 
l Only one system channel is used regardless of the number of calls 
placed on hold. For example, seven calls could be placed on the 
Music-on-Hold channel. 
Programming Command 100, System Options, Register OS, Features Selection 1: 
l Music on Hold (field f) must be set to 1 (Enable). Default is 0 (Disable). 
Operation None. 
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							Features 
Name (Extension) 
Description 
SUPERSET 4 or SUPERSET 420 users can store their names in the set 
for identification to other SUPERSET 4 or SUPERSET 420 users or the 
Attendant. When names are not programmed, the called and calling 
parties are identified on displays by the Prime Line number only. 
A name can also be stored by a SUPERSET or SUPERSET telephone 
for a SUPERSET or SUPERSET 10 user. This allows the SUPERSET or 
SUPERSET 410 user to be identified by name on the displays of called and 
calling parties. 
Conditions None. 
Programming SUPERSET 3 and SUPERSET 4 Telephones 
To Set Up or Modify a Name on a SUPERSET : 
l Press the PROGRAM softkey. 
l Press the NAME softkey. The display shows 
DIAL IN, NAME 
Telephone keypad keys 1 through 9, # and * have characters associated with 
them. These are printed above each key on the keypad. 
l Press the key associated with the first letter in the name. The first letter for 
that key appears on the Display. Repeated presses on the key cycle the 
Display through all the characters for that key, including its number. When 
the displayed character is correct, press the NEXT softkey. 
l Repeat the above step for the remaining letters in the name. 
To enter a space, press the NEXT softkey twice. 
Use the - softkey to backspace to clear an incorrect entry. To cancel the 
entire procedure before the name has been saved, press the EXIT softkey. 
l When the name is complete, press the SAVE softkey. 
To View the Set’s Name: 
l Press the DISPLAY feature key. 
l Press the NAME softkey. 
l The Features Display shows the currently saved name. 
To Program a Name for a SUPERSET 3 Telephone: 
l Connect a SUPERSET 4 telephone at the desired SUPERSET 3 
telephone’s jack. 
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							Features Description 
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l Program the name as described above. 
l Switch the set to a SUPERSET 3 telephone. 
SUPERSET 
and SUPERSET Telephones 
To Set Up or Modify a Name on a SUPERSET : 
l Press the Superkey key, to select the programmable features menu. 
Feature titel CALL FORWARDING appears on display. 
l Press the No softkey, to step forward to the NAME? feature. 
l Press the Yes softkey, to select NAME feature menu. 
_ 
l Press the Change softkey. Prompt DIAL IN NAME appears on display. 
l Enter name from dialpad keys, and use direction softkeys as required. 
Character designations for each dialpad key are: 
1 !?% 
7 pqrs 
2 abc 6 tuv 
3 def 9 wxyz 
4 ghi 0 
@a$ 
5 jkl * CII 
- 
6 mno # 
.,F 
If help is required, press the Help softkey. 
For telephone dialpad keys having three additional characters associated 
with them, to enter the first letter associated with a key, press the key once, to 
enter the second character press the key twice, to enter the third character 
press the key three times, to enter the number on that key press the key four 
times. For dialpad keys having four additional characters, to enter the fourth 
character press the key four times, and to enter the number press the key 
five times. 
l Press Save softkey to save the name entered. 
To View the Current Name: 
l Press the Softkey key, to select the programmable features menu. 
Feature title ACCOUNT CODE? appears on display. 
l Press the No softkey to move forward to NAME feature. 
l Press the Yes softkey to select NAME feature menu. The name 
appears on the display. 
To Program a Name for a SUPERSET 4 70 Telephone: 
. Temporarily disconnect the SUPERSET 470 telephone to be 
programmed from the telephone jack and replace it with a 
SUPERSET telephone. 
l Program the name as described above. 
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							Features 
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l After programming is complete, remove the SUPERSET 420 
telephone from the telephone jack and reconnect the SUPERSET 410 
telephone. 
Operation From a SUPERSET 4 or SUPERSET 420 telephone, call an extension 
set that has an LCD display. Your number and name appear on the called 
party’s display. If the called party has-a name programmed, it appears 
briefly on your display. 
From a SUPERSET 3 or SUPERSET 4 70 telephone, call an extension set 
that has an LCD display. Your name and number appear on the called party’s 
display. 
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							Features DescriDtion 
New Call Tone - 
Description 
Conditions 
Operation 
When a SUPERSET user is engaged in a call, an incoming call on 
another line rings with just a single burst of ringing tone. The appropriate 
Line Status indicator flashes. 
l The SUPERSET telephone must have at least one line appearance in 
addition to its prime line. 
l Delay Ring line appearances provide New Call Tone after the 
programmed delay. 
l No Ring line appearances provide no New Call Tone. 
None. 
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							Features 
Night/Day Switching 
Description 
The Attendant Console, Auxiliary Attendant or Test Line can put the 
SX-50 system into Night or Day service. 
Conditions None. 
Programming Attendant Console 
By default, the Attendant Console has Function Key 14 programmed as a 
NIGHT key. To program this function on some other key: 
Command 185, Register = Key number: 
l Set field c,d to 12. 
Auxiliary Attendant - SUPERSET 4 Telephone 
If the Auxiliary Attendant set does not have a NIGHT function key: 
l Press the PROGRAM softkey. 
l Press the SELECT FEATURES key. The LCD shows FUNCTIONS... 
for 3 seconds, then PRESS A S/C KEY. 
l Press a Speed Call key. The adjacent LCD indicator shows a light 
circle in a dark square. The set display shows 
DIAL FEATURE NO. 
l Dial 12. 
. Press the SAVE softkey. 
Auxiliary Attendant - SUPERSET 420 Telephone 
l Press the Superkey key, to select the programmable features menu. 
The ACCOUNT CODE? feature appears on display. 
l Press the No softkey, to step forward to PERSONAL KEYS? feature. 
l Press the Yes softkey. Prompt PRESS A S/C KEY appears on display. 
l Press a Line Appearance (Speed Call) key. 
l Press the Change softkey. Prompt SPEED CALL? appears on display. 
l Press the No softkey. Prompt ATT FUNC KEYS? appears on display. 
. Press the Yes softkey. Prompt DIAL FEATURE NO. appears on 
display. 
. Enter 12 from dial pad, and use direction softkeys as required. If help 
is required, press the Help softkey. 
. Press Save softkey, to save the name entered. 
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Features Description 
Operation Attendant Console 
At the Attendant Console: 
l Press the NIGHT function key. 
The display shows 
NIGHT if the system has switched to Night Service. Time 
and date are displayed if the system has-switched to Day Service. Each 
press of the key switches the system to the opposite type of service. 
If the Console has no NIGHT key programmed, follow the procedure given 
for the Test Line. 
Auxiliary Attendant 
. 
At the Auxiliary Attendant set: 
l Press the NIGHT SERVICE function key (appropriate line key). 
The display briefly shows 
NIGHT if the system has switched to Night Service. 
Time and date are displayed if the system has switched to Day Service. 
During Night Service, the Line Status Indicator associated with the NIGHT 
SERVICE key shows a black square (black triangle on SUfERSET470 and 
SUPERSET telephones). Each press of the key switches the system to 
the opposite type of service. The display returns to normal in 3 seconds. 
If the Console or Auxiliary Attendant has no NIGHT key programmed, follow 
the procedure given for the Test Line. 
Test Line 
To put the system into Night Service: 
l Dial 71 or * 
l Dial 11. 
To put the system into Day Service: 
l Dial 71 or * 
l Dial 12. 
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							Features 
Off-Premises Extensions 
Description 
The SX-50 System supports, via the Off Premises (OPS) Line Card, the 
connection of standard telephone sets via wiring that goes outside the 
building housing the PABX. OPS extensions are otherwise similar to ONS 
extensions. 
Conditions None. 
Programming Commands 301 - 310, Extension Programming, Registers 1 - 16: 
l Set Off-Premise Loop Length (field h) to 0 (Short) (under 2 Km) or 1 
(Long), as required. 
Note: Only odd-numbered circuits (registers) are valid for OPS extensions. 
Commands 341 - 350, Extension Memberships - Block Programming: 
. Set Off-Premise Loop Length (field h) to 0 (Short) (under 2 Km) or 1 
(Long), as required. 
Originate Only Extensions 
Description 
An extension programmed with this Class Of Service (COS) option can 
originate calls, but cannot receive any calls. Calls dialed to this extension 
receive reorder tone. 
Conditions l Originate Only and Automatic Callback are mutually exclusive. 
Programming Commands 121 - 129, COS 1 + COS 9 Programming, Register 2: 
. Set Call Direction (field c) to 0 (Originate Only). Default is 1 (Bothway 
Calling). 
Operation None. 
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							Features Description 
Overflow - 
Description 
I 
I 
Conditions 
. I When the Overflow feature is activated, LDN calls or Dial 0 calls to the 
Attendant Console that are not answered either ,immediately, or within a 
defined time-out period, can be routed to a preprogrammed answer 
point, called the Overflow Point. This feature ensures that all calls 
directed to the Attendant Console are answered, even if the Attendant is 
busy. 
The Overflow Point can be an extension, Night Bells, a hunt group or a ring 
group. 
AUTOMATIC SWITCHING TO OVERFLOW TIMEOUT: 
The Overflow Timer is used for automatic switching into overflow or night 
service. The timer runs whether the console is busy or not. If there are calls in 
the console queue, the timer restarts each time an LDN key, Dial 0 key, 
RECALL key or ANSWER key is pressed. When automatic switching to night 
service is selected the call is routed to the night answer point selected in 
trunk programming. l The call causing the system to switch into night service, remains at the 
console. 
l Recalls are not routed to the Overflow Point unless night bells are 
chosen as the Overflow Point. 
l An extension cannot place a call on Consultation Hold and then 
answer an Overflow call. 
l Rerouted.calls are allowed to camp on to the Overflow Point, unless 
the Overflow Point is a ring group. 
l One Overflow Point is programmed for both day service and night 
service. 
l If Night Bell is disabled, calls ring the Attendant Console only. 
l The night bell circuit can support up to five standard ringers.‘ 
l If an extension is programmed as the Overflow Point, and the 
extension has Do Not Disturb enabled, Do Not Disturb is ignored. 
Overflow calls will ring at the set. 
l If the Overflow Point has Camp On enabled, the entire console queue 
camps on to the Overflow Point. This queue cannot be recalled to the 
Attendant by restoring the system to normal service. 
l If the Overflow Point does not have Camp On enabled, only the first 
call in the queue will ring the Overflow Point. 
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l If the Attendant restores the system to normal service before the 
console queue is emptied, the remaining calls stay in the console 
queue. 
l TAFAS will not work unless Overflow is enabled. 
Programming Command 100, System Options, Register 08, Overflow Control: 
l Set Overflow Mode In Day Service (field c) to 1 (Immediate Switching 
to Overflow), 2 (Automatic Switching To Overflow After Time-out), or 3 
(Automatic Switching to Night Service). Default is 2. 
l Set Overflow Mode In Night Service (field d) to 1 (Immedjate Switching 
to Overflow) or 2 (Automatic Switching to Overflow After Time-out), as 
desired. Default is 0. 
l Set Automatic Switching to Overflow Time-out (field e) to the desired 
time (1 - 7 x 10 seconds). Default is 3 (30 seconds). 
l To route internal calls (Dial 0) to the Overflow Point, set Internal Calls 
to Console Routed to Overflow (field 
9 to 1 (Enable During Day 
Service), 2 (Enable During Night Service) or 3 (Enable.During Both 
Day and Night Service), as desired. Default is 2. A setting of 0 will 
allow internal calls to ring the console only. 
l Assign an Overflow Point (fields g,h,i). Default is 000 (Night Bell). 
Operation Incoming Call to Overflow Point: 
I 
l Press appropriate LDN key, DIAL 0 key, RECALL key or ANSWER 
key. 
l Incoming calls to the Overflow Point will ring the same as DIL calls, 
and should be answered in the same manner. 
‘Incoming Call to Night Bells: 
l Refer to TRUNK ANSWER FROM ANY STATION (TAFAS) in this 
Section. 
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