Mitel Sx 50 Dpabx Instructions Guide

							Features Description 
Automatic Diagnostics 
Description 
The SX-50 system continuously runs automatic diagnostic checks which 
test the following: memory, channel connections, tone receivers, tone 
generator, supervisory tones, dial tone detectors and channel biasing. If 
the automatic diagnostics detect a malfunctioning unit,.the unit is busied- 
out and an alarm is raised. Refer to ALARM INDICATORS in this Section. 
For a full description of automatic diagnostics, refer to Section 
9104-091-350-NA, Troubleshooting and Maintenance Procedures. 
Conditions l The trunk alarms can be disabled. Refer to TRUNK ALARM CON- 
TROL in this Section. 
Programming Command 100, System Options, Register. 01, System Maintenance: 
l Ensure Automatic Diagnostics (field c) is set to 1 (Enabled). This is the 
default. 0 is disable. 
Operation To Display the Total Number of Busied-Out Units: 
l Press the STATUS key 4 times and hold it down -the total number of 
busied-out units is shown on the Attendant Console LCD. 
l Release the STATUS key i the LCD displays Call Processing Mode 
information (time, date and call waiting status). 
Automatic Night Service 
Description 
When this feature is enabled, the SX-50 System switches into Night Ser- 
vice automatically if calls to the Attendant Console are not answered 
within a defined time period. 
Refer to NIGHT/DAY SWITCHING in this Section. 
Conditions None. 
Programming Command 100, Register 08, Overflow Control: 
l Set Overflow Mode In Day Service (field c) to 3 (Automatic Switching 
to Night Service). Default is 1 (immediate Switching to Overflow). 
l Set Automatic Switch to Overflow Timeout (field e) to 1 + 7 (10 - 70 
seconds). Default is 3 (30 seconds). 
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Features Description 
Automatic Ringdown Circuit 
Description 
This feature allows an extension designated as a Ringdown Circuit to be 
programmed into one of 10 circuit groups. When an Automatic Ringdown 
Circuit extension goes off-hook., the SX-50 system automatically dials a 
preprogrammed number (internal or external). There are three types of 
Automatic Ringdown Circuit groups, as follows: 
. Automatic Ringdown Circuit Group 0 signals the attendant. This 
group acts as a Housephone. See MANUAL LINE in this Section for 
more information. 
. Automatic Ringdown Circuit Group 1 acts as a Contact Monitor. 
See CONTACT MONITOR in this Section for more information. 
. Automatic Ringdown Circuit Groups 2 - 9 signal the destination 
programmed in Abbreviated Dial numbers 12 - 19 (102 - log), 
respectively. See 
HOTLINE in this Section for more information. 
Conditions . Automatic Ringdown Circuit Groups 0 and 2 - 9 require Automatic 
Ringdown Circuit to be enabled in their Class of Service (Commands 
121 - 129, Register 2, field d). 
l Automatic Ringdown Circuit Groups 2 - 9 automatically dial the 
attendant if the corresponding Abbreviated Dial number (102 - 109) is 
invalid. 
. The flash feature is disabled on Automatic Ringdown Circuit 
extensions, therefore these extensions cannot place a call on hold. 
Programming l See CONTACT MONITOR, HOTLINE and MANUAL LINE in this Sec- 
tion. 
Operation l See CONTACT MONITOR, HOTLINE and MANUAL LINE in this Sec- 
tion. 
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							Features Description 
Automatic Route Selection and Toll Control 
Description 
Automatic Route Selection controls the routing and connection of a call 
based on the number dialed, the time of day, route availability, cost and 
the user’s toll restriction. Toll Control denies an extension the ability to 
make certain calls. The system activates denials on the recei’pt of the toll 
supervision, and on the actual digits dialed. For details, refer to Section 
9104-091-220-NA, Automatic Route Selection and Toll Control. 
Conditions l Automatic Route Selection and Toll Control is dependent on: 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. Class-of-Service Programming 
Trunk Group Programming 
Trunk Programming 
ARS Digit Comparison Table Programming 
ARS Time-of-Day Lists Programming 
ARS Route Priority Programming 
ARS Route Table Programming 
ARS Digit Modification Table Programming 
Routing Class of Service (RCS) (Extension Programming). 
Programming l Refer to Section 9104-091-220-NA, Automatic Route Selection and 
Toll Control. 
Operation None. 
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							Features Descrintion 
Automatic Station Release 
Description 
The SX-50 system automatically releases and locks out an extension if 
the user exceeds any of the following time-out periods: 
l Dial Time-out. If an extension does not d,ial a digit within 10 seconds 
of receiving dial tone, the system replaces the dial tone with reorder 
tone. Reorder tone is applied for a period of 20 seconds. If, during this 
time, the extension user flashes the switchhook, dial tone is returned 
to the extension immediately. After 20 seconds of reorder tone, the 
extension is released and locked out. The extension user ‘must go 
on-hook to re-establish service. 
l Interdigit Time-out. If, after dialing a digit, a user fails to dial further 
digits within IO seconds (the interdigit time-out period), the system 
releases the receiver and applies reorder tone to the extension. If the 
extension remains off-hook for an additional 20 seconds, the 
extension is released and locked out. The extension user must go 
on-hook to re-establish service. 
For further information, refer to LOCKOUT ALARM in this Section. 
Conditions None. 
Programming None. 
Operation None. 
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							Features DescriDtion 
Automatic Wake-up 
Description 
This feature allows either the Attendant or an extension user to set up a 
wake-up alarm call that will ring the extensionat a prearranged time. A 
special tone, music or a recorded announcement is played when the wa- 
ke-up call is answered. If the call is not answered (or if the extension is 
busy), the call repeats two more times at 5 minute intervals. Each time, 
the extension rings four times. 
When a ‘Wake-up Intercept to RAD’ is set up for an extension and the 
Wake-up matures, the SX-50 system calls the extension. When the 
extension user answers, the system calls the Recorded Announcement 
Device (first ONS port). The RAD answers and the extension user hears a 
recorded wake-up message. 
Printouts: Every time a wakeup call is set up, changed, rung, answered or 
canceled, a message is printed on the printer, if it is enabled. The printer 
message has the following format: 
nnnn mm/dd hh:mm WU HH:MM message 
l nnnn - extension number 
l mm/dd - date (month and day) 
l hh:mm -time-of-day 
l WU - feature (Automatic Wakeup) 
l HH:MM -wake-up time (24-hour clock) 
l message - an explanation of what has occurred 
The messages include 
ANSWER, NO ANSWER x, BUSY x, SET, 
CHANGED 
and CANCELLED where x is the wake-up call number 
(maximum of three attempts). After three unsuccessful wake-up call 
attempts, the wake-up call is abandoned and marked with five * s; i.e., NO 
ANSWER -. 
Conditions 
l Do Not Disturb does not affect Wake-up calls. 
l If a wake-up call is not answered or busy it is re-tried 5 minutes later. 
l If a wake-up call is not answered on the third attempt, it is canceled 
and an alarm results: 
A 63 213 WAKE-UP NOT ANSWERED (example) 
l Upon system reset, the Automatic Wakeup time resets to system 
clock time (to the time when the system went out of service), as 
opposed to real time. The extension’s wake-up timer resumes 
counting from the time when power is restored. 
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							Features DescriDtion 
I 
. In order for a user to be able to program a wake-up request from his 
or her extension, Automatic Wake-Up must be enabled in system 
programming (Command 100, Register 10, field c) and Wake-up from 
Extensions must be enabled in COS programming (Commands 121 + 
129, Register 4, field j). 
l A maximum of one wakeup call is allowed at each extension at a 
time. The valid wake-up time is the LAST one set, regardless of 
whether the wake-up was set by the attendant or set at the extension. 
l The printer has a queue for Automatic Wake-Up and SMDR reports. If 
this queue fills up, an alarm results: 
A 92 PRINTER QUEUE FULL . 
The system inhibits subsequent Automatic Wake-Up calls until there is 
room in the queue. This could be due to a suspended printer. Refer to 
PRINTER PORT in this Section and to Section 9104-091-350-NA, 
Troubleshooting. 
l A Recorded Announcement Device (RAD) must occupy the lowest 
ONS equipment number (i.e., the first programmed ONS port) in the 
system. 
l A RAD which provides its own disconnect must be used. The SX-50 
system has no way of disconnecting the RAD. 
l If the Recorded Announcement Device (RAD) is busy when the SX-50 
system calls it, the extension user is placed in a listen-only conference 
with the RAD. 
l A maximum of 44 extensions can be in a listen-only conference with 
the RAD at one time. 
Programming Command 100, System Options, Register 10: 
l Set Automatic Wake-Up (field c) to the required signal that the 
extension hears upon answering the alarm call: 0 (Disable), 1 (Enable 
With Wake-Up Tone), 2 (Enable With Music) or 3 (Enable with 
Intercept to Recorded Announcement Device (RAD)). Default is 1. 
l If a printout is required for each wake-up alarm, set Automatic 
Wake-Up Printout (field d) to 1 (Enable). Default is 0 (Disable). 
Program the Printer Port, if this has not already been done. Refer to Printer 
Port in this Section. 
To Program Wake-up from Extensions: 
Command 110, Feature Access Codes, Register 41: 
l Set the Wake-up From Extensions feature access code. Default is 69. 
Commands 121 - 129, Class of Service, Register 4: 
l For each COS group requiring Wake-up from Extension capability, set 
Wake-up from Extension (field j) to 1 (Enable). Default is 0 (Disable). 
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							Features Description 
Operation To Display the Wake-Up Call from the Attendant Console: 
l Dial the Attendant Function Access Code (71 or *) or press the 
FUNCTION key. 
l Dial Attendant Function 72. 
l The LCD displays VIEW WAKE-UP TIME FOR EXT-?. 
OR 
l Press and hold the WAKE-UP key. 
l The LCD displays EXT NUMBER?. 
_ 
l Dial the extension number-the LCD displays the extension number, a 
dash, and the time in hours and minutes (nnnn-HHMM). If no time is 
programmed, five dashes are displayed. 
l If using the WAKE-UP key, release it. 
To set the Wake-Up Call from the Attendant Console: 
l Dial the Attendant Function Access Code (71 or *) or press the 
FUNCTION key. 
l Dial Attendant Function 71. 
l The LCD displays CHANGE WAKE-UP TIME FOR EXT-? 
OR 
l Press and hold the WAKE-UP key. 
l The LCD displays EXT NUMBER?. 
l Dial the extension number requesting the wake-up call. 
l Enter the wake-up time in hours and minutes (24-hour clock). 
l If using the WAKE-UP key, release it. 
To Set a Wakeup Call from an Extension: 
l Go off-hook. 
l Dial the Wake-up From Extensions access code (default is 69). 
l Dial the desired wake-up time using four digits and 24-hour format 
(e.g., 7:00 AM is entered as 0700). If a valid wake-up time is entered, 
dial tone is returned. If an invalid wake-up time is entered, reorder 
tone is returned. 
To Cancel the Wake-Up Call: 
l Follow the procedure for setting the wake-up call. Enter 9999 as the 
wake-up time. 
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							Features Descrbtion 
Auxiliary Attendant 
Description 
The SX-50 System allows 
SUPERSET 4 or SUPERSET 420 telephones 
or Voice Mail Ports to act as enhanced Auxiliary Attendant positions. The 
telephone set user programs Speed Call/Line Appearance keys to act as 
Attendant Console Function keys. The following function keys are avail- 
able: 
No. 
Function 
01 DIAL 0 
02 DO NOT DISTURB 
03 
RECALL 
04 HOLD 1 
05 HOLD 2 
06 HOLD 3 
07 LDN 1 
08 LDN 2 
09 
LDN 3 
10 MESSAGE WAITING 
11 MSG REGISTER 
12 NIGHT SERVICE 
13 OVERFLOW 
The Auxiliary Attendant uses the appropriate softkeys and keys of the 
SUPERSET 4 or SUPERSET 420 telephones to provide the PAGE, 
ANSWER, SWAP/Trade, CANCEL and RELEASE/Speaker Console 
functions. 
The Auxiliary Attendant can also perform Customer Data Entry. 
For more information on the use of Voice Mail Ports as Auto Attendant 
positions, refer to the documentation provided with the VX Voice Processing 
System. 
Conditions 
l An Auxiliary Attendant position must be a SUPERSET 4 or 
SUPERSET 420 telephone. 
. The Auxiliary Attendant should not be a member of a Pickup Group. 
. The SUPERSET 4 or SUPERSET 420 telephone’s Prime Line is busy 
when the set is performing an Attendant Console Function. 
l The Auxiliary Attendant can use Attendant Function access codes, 
regardless of Attendant Console Function key assignments. 
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							Features Description 
. If the Auxiliary Attendant is busy when a call arrives, the set will give 
- New Call Tone, a single burst of ringing. 
l Other SUPERSET telephones can have line appearances of the 
Auxiliary Attendant’s prime line, but they have none of the Auxiliary 
Attendant functions. 
l On SMDR reports, the Attendant Involved field contains an *, and the 
Calling/Called Party field shows the Auxiliary Attendant prjme line 
number. 
l The telephone set user can identify the Console Function keys by 
using, on the SUPERSET 4 telephone, the DISPLAY function key, and 
the Superkey key on the SUPERSET 420 telephone. 
l Attendant Functions 81, 82, 85, 87, 91 and 92 are not available from 
the Auxiliary Attendant. 
l Calls answered on LDNs, DIAL 0 or Hold recalls transfer to the prime 
line, making room for more incoming calls. 
l In order for internal and external calls to ring at the Auxiliary Attendant 
position, the Attendant Console must be enabled (i.e., Command 100, 
Register 2, field d must be set 0). 
l A maximum of five appearances of each auxiliary attendant function 
key can be programmed on the SX-50 system. When an attempt is 
made to program a sixth appearance (e.g., Dial 0 key), the error 
message “MAXIMUM LIMIT EXCEEDED” is returned. 
Programriiing Commands 121 - 129, COS 1 - COS 9 Programming, Register 7: 
l Set Auxiliary Attendant Position (field d) to- 1 (Enable). Default is 0 
(Disable). 
Commands 301 -+ 310, Extension Programming: 
l Assign Auxiliary Attendant sets with a COS (field d) that contains no 
other extensions. Default is COS 1 for all sets. 
Ringing Modes - CDE 
The Auxiliary Attendant can select the ringing type for incoming calls on a 
station basis. The three types of selectable ringing are: Immediate Ring, 
Delayed Ring or No Ring. The Recall key always rings immediately. Ringing 
delay timeout is programmed using Command 100, Register 7, field e. 
Ringing Modes, from an Auxiliary Attendant SUPERSET .Telephone 
l To program the ringing type, press the SELECT FEATURES key, then 
dial 6. The main display displays the available ringing types. 
l Press the NO softkey to step through the available ringing types, then 
press the YES softkey when the desired ring type is shown on the 
display. 
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							Features Description 
Ringing Modes, from an Auxiliary Attendant 
SUPERSET 
Telephone 
. Press the Superkey key, to select the programmable features menu. 
l Press the No softkey to step forward to Al7 RING TYPES feature. 
l Press the Yes softkey to select AlT RING TYPES feature. 
l Press the No softkey to step through the available ring types, until the 
desired ringing type is displayed on the display. 
. Press the Yes softkey to activate the ring type displayed. 
Auxiliary Attendant Function Keys can be programmed inCDE or from the 
Auxiliary Attendant Set. Both procedures are described below. 
Function Keys, CDE 
Commands 401 - 480, 
SUPERSET Telephone 01 - 80 Programming, 
Register = Line Key Number: 
l Set Line Appearance Type (field c) to 8 (Attendant Function). 
l Set fields d,e to the required Attendant Function key number. 
Function Keys, from Auxiliary Attendant 
SUPERSET 4 Telephone 
l Press the PROGRAM softkey. 
l Press the SELECT FEATURES key. The LCD shows FUNCTIONS . . . 
for 3 seconds, then PRESS A S/C KEY. 
l Press a Speed Call key. The adjacent LCD indicator shows a light 
circle in a dark square. The set display shows DIAL FEATURE NO. 
l (To delete the current feature key without programming a new one, 
press CANCEL. Otherwise, continue). 
l If the number is not known, use the HELP softkey to step through the 
features list until the desired feature appears. 
l Dial’the Feature Number. The LCD shows the feature number and 
name. If the feature is not the one desired, use the and ---, softkeys to 
step through the features list until the desired feature appears. 
l Press the SAVE softkey. 
l Repeat for each Console Function key desired. 
Function Keys, from Auxiliary Attendant 
SUPERSET Telephone 
. Press the Superkey key, to select the programmable features menu. 
l Press the No softkey, to step forward to the PERSONAL KEYS 
feature. 
l Press the Yes softkey, to select PERSONAL KEYS feature menu. 
l Press a Speed Call key (Line Appearance key), to be programmed. 
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