Mitel Sx 50 Dpabx Instructions Guide

							Features Descriotion 
To secure a Class of Service against Directed Call Pickup: 
l Commands 121 - 129, COS 1 - COS 9 Programming, Register 7: 
l Set Directed Call Pickup Security (field f) to 1 (Enable). Default is 0 
(Disable). 
Assign the Extension to the Pickup Group: _ 
Commands 301 + 310, Slots 1 - 10, Extension Programming: 
Register = Port number, field d = COS, field f = Pickup Group number (1 - 7). 
OR 
Assign consecutive extensions to the same Pickup Group: 
Commands 341- 350, Slot 1 - 10, Extension COS, Pickup Group and ARS 
Routing Class of Service - Block Programming: 
Register 1, fields a, b = circuit number of first extension in block, fields c,d = 
circuit number of last extension in block, field e = COS, field f = Pickup Group 
number (1 - 7). 
To program an Attendant Call Pickup key: 
l Assign Key Function 21 (Attendant Call Pickup) to a console key using 
Command 185, Attendant Console Key Programming (fields c and d). 
Operation Local Pickup - ONS, OPS, SUPERSET 3 or SUPERSET 410 Telephones 
l A call is ringing at another set in the same Pickup Group. 
l Lift the handset - dial tone is returned. 
l Dial the Dial Call Pickup code. Default is 54. 
l The other set stops ringing. The extension user is connected to the 
calling party. 
Local Pickup - SUPERSET or SUPERSET 420 Telephone 
A call is ringing at another set in the same Pickup Group: 
l If desired, lift the handset. 
l Press the PICKUP softkey. 
l The other set stops ringing. The user is connected to the calling party. 
Directed Call Pickup - All Sets 
A call is ringing at a set outside the Pickup Group. 
l Lift the handset - dial tone is returned. 
l Dial the Directed Call Pickup code. Default is 61. 
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							I 
Features Descriotion 
l Dial the extension number of the ringing set. The other set stops 
ringing. The extension user is connected to the calling party. 
Attendant Call Pickup (Attendant/Auxiliary Attendants only) 
A call is ringing to any extension in the SX-50 system. 
l Lift the handset - dial tone is-not returned to Attendant Console but is 
returned at Auxiliary Attendant Console. 
l Dial the Directed Call Pickup feature access code (default is 61) OR 
press the Attendant Call Pickup console key. The LCD displays 
EXT-NUMBER? . 
l Dial the extension number of the ringing set. The Attendant/Auxiliary 
Attendant is connected to the calling party. The console displays 
INVALID and reorder tone is heard when any of the following occur: 
the ringing set has already been answered, an incorrect extension 
number was dialed, or the set has Directed Call Pickup Security 
enabled. 
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							Features Description 
Call Selection - 
Description 
This feature permits the Attendant to answer calls in the order in which 
they arrive at the Attendant Console, or by selecting a specific call type. 
As calls arrive at the Attendant Console, they are queued and the LCD 
flashes the prompt 
(LDNl, LDNP LDN3, DIAL0 or RECALL associated 
with the call. The attendant can answer the first call in the queue by 
pressing the ANSWER key, or can select a call of a specific call type by 
pressing the key associated with the associated flashing word prompt. 
The SX-50 system provides five incoming call indicators to identify the 
following call types: 
l DIAL0 - calls from extensions 
l RECALL - recalls 
l LDNI, LDNP, LDN3 - incoming trunk calls 
Conditions l Assignment of trunks to the LDN keys is programmable. All trunks can 
be on one key, or they can be distributed across all three keys as re- 
-quired. 
Programming Commands 501 + 580, Trunks 01 to 80, Trunk Programming, Register 4: 
l Day Answer Mode (field d) should be set to 1 (LDN l), 2 (LDN 2) or 3 
(LDN 3). Field d should not be set to 0 (Direct-In Line). Default is 1. 
Commands 501 - 580, Trunks 01 to 80, Trunk Programming, Register 5: 
l Night.Answer Mode (field b), should be set to 1 (LDN l), 2 (LDN 2) or 
3 (LDN 3). Default is 0 (Flexible Night Service). 
Operation To Answer the First Call in the Attendant Console Queue: 
l Press the ANSWER key - the tone ringer stops and the word prompt 
associated with the call type is removed from the LCD. The LCD 
shows the number of the calling trunk or extension and the call waiting 
status decrements by one. 
l The Attendant Console is connected to the calling party. 
To Answer a Specific Call Type: 
l Press the key associated with desired call type -the ringer stops and 
the prompt associated with the call type is removed from the LCD. The 
LCD shows the number of the calling trunk or extension and the call 
waiting status decrements by one. 
l The Attendant Console is connected to the calling party. 
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							Features Descrintion 
Call Split 
Description 
Call Split enables a SUPERSET telephone engaged in a conference call 
to split the call between the conferees. Once active, swapping can occur 
between the calls, or conference can be reestablished. 
Conditions l This feature applies to SUPERSET telephones only. 
l A conference call must be in progress. 
Operation SUPERSET 3 Telephone 
l Establish a conference call. 
l Press the SWAP feature key. The first caller or called party is placed 
on hold, and the call continues with the second called or calling party. 
. The SWAP feature key is active. (See Call Swap). 
. Press the TRANSJCONF feature key. The conference call is 
m-established. 
l Press the SWAP feature key. The second caller or called party is 
placed on hold, and the call continues with the first called or calling 
party. 
SUPERSET 4 
Telephone 
l Establish a conference call. 
l Press the SPLIT softkey. The first caller or called party is placed on 
hold, and the call continues with the second called or calling party. 
l The SWAP softkey is active. (See Call Swap). 
l Press the CONF softkey. The conference call is m-established. 
l Press the SPLIT softkey. The second caller or called party is placed on 
hold, and the call continues with the first called or calling party. 
SUPERSET 420 
Telephone 
l Establish a conference call. 
l Press the SPLIT softkey. The first caller or called party is placed on 
hold, and the call continues with the second called or calling party, 
l The TRADE softkey is active. (See Call Trade). 
l Press the CONF softkey. The conference call is m-established. 
. Press the SPLIT softkey. The second caller or called party is placed on 
hold, and the call continues with the first called or calling party. 
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							Features DescriDtion 
Call Swap/Trade - 
Description 
Call Swap/Trade permits the SUPERSET user to alternate between two 
called or calling parties. Each time the SWAP/Trade key is pressed, the 
current party is placed on hold while the conversation continues with the 
other party. 
Conditions l If transfer dial tone is not enabled, normal dial tone is returned. 
. 
Operation SUPERSET 3 Telephone 
l Place or receive a call at the SUPERSET 3 telephone. 
l Press the TRANS/CONF feature key -transfer dial tone is returned; 
the current party is held. 
l Dial the second call. Conversation takes place between the 
SUPERSET 3 telephone and the second party. 
l Press the SWAP feature key. The second call is placed on hold, and 
the conversation continues with the first party. 
l Each subsequent press of the SWAP feature key alternates between 
the two calls. 
CANCEL: 
l To terminate the call with the current party and continue conversation 
with the held party, press the CANCEL feature key. 
SUPERSET 
4 Telephone 
l Place or receive a call at the SUPERSET 4 telephone. 
l Press the TRANS/CONF softkey -transfer dial tone is returned; the 
current party is. held. 
l Dial the second call. Conversation takes place between the 
SUPERSET 4 telephone and the second party. 
l Press the SWAP softkey. The second call is placed on hold, and the 
conversation continues with the first party. 
l Each subsequent press of the SWAP softkey alternates between the 
two calls. 
CANCEL: 
l To terminate the call with the current party and continue conversation 
with the held party, press the CANCEL softkey. 
SUPERSET 410 
Telephone 
l Place or receive a call at the SUPERSET 470 telephone. 
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							Features Description 
l Press the Trans/Conf key -transfer dial tone is returned; the current 
party is held. 
l Dial the second call. Conversation takes place between the 
SUPERSET 4 10 telephone and the second party. 
l Press the Trans/Conf key. The second call is placed on hold, and the 
conversation continues with the first party. 
l Each subsequent press of the Trans/Conf key alternates between the 
two calls. 
CANCEL: 
l To terminate the call with the current party and continue conversation 
with the held party, press the Cancel key. 
SUPERSET 420 
Telephone 
Place or receive a call at the SUPERSET 420 telephone. 
Press the Trans/Conf key - transfer dial tone is returned; the current 
party is held. 
Dial the second call. Conversation takes place between the 
SUPERSET 420 telephone and the second party. 
Press the TRADE softkey. The second call is placed on hold, and the 
conversation continues with the first party. 
Each subsequent press of the TRADE softkey alternates between the 
two calls. 
CANCEL: 
l To terminate the call with the current party and continue conversation 
with the held party, press the CANCEL key. 
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							Features Description 
Call Transfer - . . 
.1 
Description 
This feature allows an extension user on an established call to transfer 
the call to another party. 
Conditions l If transfer dial tone is not enabled, normal dial tone is returned. 
l Call Transfer is not available when the set is in a conference call. 
l Flash for Consultation Hold and Flash for Attendant are mutually 
exclusive. 
l The transferred call can be camped onto a busy destination if 
camp-on is enabled. 
l A transferred call that is not answered after a programmed time-out 
period recalls the extension that transferred it. (See Recall). 
l A transferred trunk call that is camped-on to a busy destination recalls 
the extension that transferred it, after a programmed time-out period. 
(See Recall). 
Programming Command 100, System Options, Register 11, Time-out Selection: 
l Set Timed Recall - Camp-On (field c) to the required time; 10 through 
70 Seconds. Default is 30 seconds. 
l Set Timed Recall - No Answer (field d) to the required time; 10 
through 70 Seconds. Default is 30 seconds. 
Commands .I 21 --+ 129, COS 1 - COS 9 Programming, Register 2: 
l Ensure.Switchhook/Ground Button Flash (field b) is set to 1 (Flash for 
Consultation Hold). This is the default. 
Commands 121 + 129, COS 1 - COS 9 Programming, Register 8: 
l By default, extensions are allowed to camp a trunk call onto a busy 
extension. To disallow this, set CO Trunk Camp-On (field c) to 0. 
Operation ONS and OPS Sets ‘_ 
On an Established Call: 
l Flash the switchhook -the original call is placed on Consultation Hold. 
l Dial the number of the third party. If desired, wait for the party to 
answer and announce the call. 
l Replace the handset-the original call transfers to the third party. 
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							Features Description 
SUPERSET 3, SUPERSET 4, SUPERSET 410 and SUPERSET 420 
Telephones 
On an Established Call: 
l Press the TRANS/CONF key - transfer dial tone is returned; the 
current called or calling party is held. 
l Dial the desired number. - 
l Hang up. (If in Handsfree mode, press the SPEAKER key). This can 
be done while listening to ringing or busy tone, or after the call has 
been answered. 
OR 
l Press the TRANWCONF key. 
l Dial the desired number. 
l Wait for the call to be answered. If the number is busy or does not 
answer, press the CANCEL key to return to the held call. 
l Speak with the called party. This conversation is private. 
. Hang up. (If in Handsfree mode, press the SPEAKER key). The called 
party is connected to the party on hold. 
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							Features Description 
Camp-On - 
Description 
This feature allows a caller to indicate to a called but busy party that com- 
munication is desired. The called extension receives a 200 ms burst of 
440 Hz tone (two bursts for a trunk call). If the called extension is a 
SUPERSET 4 or SUPERSET 420 telephone, its Features Display indi- 
cates that a call has camped on. 
While waiting, the calling set receives Special Busy tone (350/440 Hz 
interrupted at 60 ipm). DID callers receive ringback tone while waiting, if QID 
Camp-on is enabled. 
When the busy extension hangs up, it immediately rings. The calling set 
receives ringback tone. 
Conditions l 
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. 
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. 
. 
. 
. 
. 
. 
The Attendant Console can camp-on a caller to an extension even if 
the Camp-On feature is disabled. 
If the Camp-On feature is disabled, an attempt by an extension to 
camp a call on to another extension rings the trunk back to the 
extension that made the Camp-On attempt. 
Camped-n internal calls do not recall. 
A camped-on trunk call not answered within the time-out period 
recalls to the extension that transferred it. 
Camp-on tone is not supplied to trunks or to extensions using paging 
equipment. 
Camp-on to Paging equipment is not permitted. 
The Camp-On feature is selected automatically when the set remains 
off-hook receiving busy tone for 10 seconds. 
An extension with a COS that includes Data Security can be camped 
onto, but camp-on tone is not supplied. 
An extension on hold can receive camp-on tone. 
Camped-on callers ring the extension (when it becomes free) in the 
order that they camped on, but trunks have priority over extensions. 
If Camp-On is not enabled, callers hear Busy Tone. 
When a SUPERSET 4 or SUPERSET 420 set with Do Not Disturb 
enabled is a member of a hunt group, incoming trunk calls cannot 
camp on to the set. The next available set is selected for the 
Camp-On feature. If all members of the hunt group have Do Not 
Disturb enabled, Camp-On is not allowed and reorder tone is 
returned. 
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							Features Description 
Programming Command 100, System Options, Register 11, Timeout Selection: 
. Set Timed Recall - Camp-on (Trunks) (field c) to 1 - 7 (10 - 70 
seconds). Default is 3 (30 seconds). 
Command 121 - 129, COS 1 -+ COS 9 Programming, Register 8: 
By default, camp-on is enabled for all types of callers. To disable, set the 
appropriate field to 0. The fields are: 
l Extension Camp-on (field b) 
l Trunk Camp-on (field c) 
l Inward Dial Trunk Camp-on (field d) 
Operation SUPERSET 4 Telephone 
To Camp-On to a Busy Extension: 
l While receiving busy tone, press the CAMP ON softkey. Remain 
off-hook. 
l The called party hears camp-on tone. If it is another SUPERSET 4 or 
SUPERSET 420 telephone, the camped-on party’s number is 
displayed. 
l The busy extension hangs up and immediately rings. The camped-on 
extension receives ringback tone. 
OR 
l At the busy SUPERSET 4 telephone, the user presses the SWAP 
CAMP ON softkey. The camped-on party is connected. 
SUPERSET 420 Telephone 
To Camp-On to a Busy Extension: 
l While receiving busy tone, press the Wait softkey. Remain off-hook. 
l The called party hears camp-on tone. If it is another SUPERSET 4 or 
SUPERSET 420 telephone, the camped-on party’s number is 
displayed. 
. The busy extension hangs up and immediately rings. The camped-on 
extension receives ringback tone. 
OR 
l At the busy SUPERSET 420 telephone, the user presses the Trade 
softkey. The camped-on party is connected. 
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