Mitel Sx 50 Dpabx Instructions Guide

							Customer Data Entry Forms 
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’ FEATURES DESCRIPTION 
General 
3.1 This Part contains a description of each feature the system provides. Each 
description contains four subparts: 
l Description - a detailed description of the feature. _ 
l Conditions - a list of any special conditions which should be considered when 
selecting the feature. 
l Programming -the parameters which must be programmed to allow selection 
and operation of the feature. 
l Operation - a brief description of the feature operation. In a number of atten- 
dant feature operations, the * symbol (or 71) is shown. This is known as the 
Attendant Function Access Code. 
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							Features Description 
Abbreviated Dialing 
Description 
The SX-50 system can store frequently-used numbers of up to 32 digits 
each for access via Abbreviated Dial Numbers.’ Each Abbreviated Dial 
Number consists of the Abbreviated Dial Access Code and the index 
Number. 
The system programmer can select 2-digit or 3-digit index numbers. With 
2-digit index numbers, up to SO entries are available; with 3-digit index 
numbers, 900 entries are available. . 
Each entry contains the digit string that must be dialed to obtain the required 
party. Entries are programmed through the Attendant Console. 
Class-of-Service programming controls access from extensions. 
Abbreviated Dial numbers can be programmed to bypass the Automatic 
Route Selection (ARS) system. This allows an ARS-restricted caller to make 
selected external and long distance calls using Abbreviated Dial numbers. 
Conditions l The Abbreviated Dialing Number consists of the Access Code (default 
55) and the Index Number (10 to 99 or 100 to 999, depending on pro- 
gramming). 
l Each entry can have up to 32 digits including special function codes. 
Special function codes include: 
* 1 - 5 Second Pause, 
* 2 -Wait for Dial Tone, 
* 3 -Wait for manually-dialed digits; 
a number (1 + 9) must follow this code, 
indicating the number of digits to expect. 
l Special function codes each count as one digit. 
l The Special Function code * 3 can be used only once per entry. 
l There are six groups of Abbreviated Dialing Numbers. Each group 
contains IO numbers. Class of Service (COS) programming controls 
access to each group. By default, every COS has access to all 
Abbreviated Dial Numbers. 
l Changing the System Speed Dial Access (2 or 3 digits) option deletes 
existing Abbreviated Dial numbers. 
l If the Abbreviated Dial number’s output digit string appears in the 
Automatic Route Selection (ARS) Digit Comparison Table, the calling 
set’s Routing Class of Service determines call routing. 
l When Abbreviated Dial ARS Bypass is disabled, calls are subject to 
Automatic Route Selection restrictions. When Abbreviated Dail ARS 
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							Features Description 
Bypass is enabled, calls are treated with a Routing Class of Service of 
0. 
l Last Number Redial is always subject to Automatic Route Selection 
restrictions. 
Programming To enable access to the Abbreviated Dialing Feature: 
Command 100, Features Selection 1, Register 09: 
l Leave Abbreviated Dial Enable (field c) at its default value, 1 (Enable). 
l Set System Speed Dial Access (field h) to 0 (2-digit index numbers) or 
1 (3-digit index numbers) as required. Default is 0. 
Command 100, Automatic Route Selection, Register 13: 
l To allow extensions to make Abbreviated Dial calls regardless of their 
Routing Class of Service (RCS), set Abbreviated Dial ARS Bypass (bit 
j) to 1 (Enable). Default is 0 (Disable). 
Command 110, Feature Access Codes, Register 07: 
l Set the System Abbreviated Dialing Access Code. Default is 55. The 
access code can contain one, two, three or four digits. 
Commands 121 - 129, COS 1 - COS 9 Programming, Register 5: 
l For each Class of Service,’ set access to each group of 10 Abbreviated 
Dialing Numbers (fields b through j, 1 = enable or 0 = disable). By 
default, access to all groups is enabled. 
To program Abbreviated Dialing Numbers from the Attendant Console: 
l Press FUNCTION. Dial 65. The LCD displays: 
CHANGE ABBREVIATED DIALING ENTRY? 
l Enter a valid Index Number (10 - 99 or 100 - 999) - the LCD 
displays the selected index Number and a dash. If, for example, 10 
was entered, the LCD displays: lO-. Note that if a digit string is 
already assigned to the selected Index Number, the LCD does NOT 
display it. 
l Enter the digit string. This new entry replaces any previous entry. The 
digit string can include special function codes. (See Conditions). 
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For example, the Attendant enters the following digit string: 
10 9 *1 613 555 21 
Index Number 
71-. .’ 
Trunk Group Access Code 
5 Second Pause 
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Area Code 
Office Code 
Subscriber Code 2 
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l When all digits have been entered, press the RELEASE key - the 
Attendant Console returns to the idle state and the LCD displays the 
date and time. 
To program Abbreviated Dialing Numbers from the Test Line: 
l Dial “65. If the Test Line is a SUPERSET or SUPERSET 4 
telephone, the LCD displays: SET S/C NO. 
l Enter a valid Index Number (10 - 99). If the Test Line is a 
SUPERSET or SUPERSET 4 telephone, the LCD displays the 
selected index number and a dash. If, for example, ten was entered, 
the LCD displays: lO-. Note that if a digit string is already assigned to 
the selected index number, the LCD does NOT display it. 
l Enter the digit string. This new entry replaces any previous entry. The 
digit string can include special function codes. (See Conditions). 
l When all digits have been entered, hang-up. 
To view Abbreviated Dialing Numbers at the Attendant Console: 
l Since existing digit strings cannot be viewed during programming, 
there is a function code for viewing Abbreviated Dialing Numbers. 
l Press FUNCTION. Dial 60. The LCD displays: 
VIEW ABBREVIATED DIALING NUMBER ENTRY? 
l Enter the required Index Number. The LCD displays the Index Number 
and its associated digit string. If desired, press # to advance the 
display to the next entry. 
For example; for the above previous digit string, the LCD displays: 
lo-9*16135551212 
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							Features Description 
l After viewing the digit string, press the RELEASE key - the Attendant 
Console returns to the idle state and the LCD displays the date and 
time. 
To view Abbreviated Dialing Numbers at the Test Line: 
l Enter the Abbreviated Dialing Number Viewing Function Code (*60) - 
the LCD displays: VIEW S/C-NO.? 
l Enter the required Index Number. The LCD displays the Index Number 
and its associated digit string. If the entry is too long for the display, the 
+ softkey appears. Press this key to view the remaining digits. 
l If desired, press # to advance the display to the next entry. The display 
is the same as on the Attendant Console. 
l After viewing the digit string, press the HANG-UP softkey - the Test 
Line returns to the idle state and the LCD displays the date and time. 
Operation 
l Dial the Abbreviated Dial Access Code (Default is 55). 
l Dial the Index Number. If a SUP ERSET 420 or SUP ERSET 4 
telephone or the Attendant Console is used, the LCD displays the 
digits as they are outpulsed. 
l If the dialed index Number is out of range or has no digit string 
programmed, the system returns reorder tone. If the Attendant 
Console is used, the LCD displays INVALID; press RELEASE to return 
to normal operation. 
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							Features Description 
Account Codes - 
Description 
Typically, Account Codes are used to charge the cost of outgoing or trunk 
calls to departmental cost centres or special project accounts. Account 
codes are also used to allow calls to be billed to a client (for example, in a 
lawyer’s or accountant’s office). The Account code for a.call appears on 
the SMDR record. 
Note: Account Codes are non-verified (as compared to “Verified Authorization 
Codes” discussed in features SPECIAL DISA and TRAVELLING COS in this 
Section). 
Account Code entry is a Class of Service Option. Account codes can be 
programmed as not allowed, optional, required for toll calls only, or required 
for all calls (toll and local). 
The Account Code can be programmed as fixed length or variable length. 
The length (or maximum for the variable length) can be set to 1 through 8 
digits. 
Account codes can be entered during a call from a SUPERSET 420 or 
SUPERSET 4 telephone. 
Conditions l After an Account code has been entered, the extension can only make 
a trunk call. To make an internal call, it must first go on and off hook. 
l If a Variable Length Account Code of less than maximum length is 
entered, use the # character to indicate the end of the Account code. 
Otherwise, the system will wait for the interdigit time-out (10 seconds). 
l It is recommended that when both Account codes and Verified 
Authorization codes are enabled, Account Code Length be set to an 
odd number of ,digits (1,3,5 or 7) for Account codes and be set to an 
even number of digits (2,4,6 or 8) for Verified Authorization codes, or 
vice versa. This provides a method of distinguishing the two types of 
codes on the SMDR printout. 
l When both Account codes and Verified Authorization codes are 
enabled, “VAC Overwrite Billing Code” programming in Command 100, 
Register 14, field k, determines whether the Account code or the 
Verified Authorization code will be printed on the SMDR record. 
l When both Account codes and Verified Authorization codes are used 
during a call, the Verified Authorization code is entered before the 
Account code. 
l If a user is in a COS group where account codes are “Required for Toll 
Calls only” and the user dials an Account code during a local call, the 
call is connected normally. ‘:-. 
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							Features Description 
l If Verified Authorization codes are enabled and the COS of the user 
specifies account codes required for all calls or for toll calls only, then 
the Verified Authorization codes take presedence over regular account 
codes. The account code may be entered for tracking purposes, but 
has no effect on toll access. 
Programming Command 100, System Options, Register 14, SMDR: 
l Select all of the required SMDR options as outlined in Section 
9104-091-221-NA, Station Message Detail Recording (SMDR). 
Command 100, System Options, Register 15, Account, Code. Control: 
l Set Number of Digits (field c) to: 1, 2, 3, 4, 5, 6, 7 or 8 digits, as 
appropriate. Default is 0 (Disable). If Variable Length codes will be 
used, this field defines the maximum length of the code. 
l If Variable Length Account Codes are required, set field d to 1 Enable). 
Default is 0 (Disable). 
Command 110, Feature Access Codes, Register 28: 
l Assign an Access Code for Account Code Entry. Default is 75. 
Commands 121 - 129, COS 1 - COS 9 Programming, Register 3: 
l For each Class of Service that uses Account Codes, set COS SMDR 
(field h) to 1 (Enable). Default is 0. 
Commands 121 - 129, COS 1 - COS 9 Programming, Register 7: 
l For extensions requiring Account Codes, set Account Code Entry (field 
c) to 2 (Required for Toll Calls only) or 3 (Required for all Calls). For 
extensions that optionally can use Account Codes, set Account Code 
Entry (field c) to 1 (Optional). Default is 0 (Not Allowed). 
Note: If field c is set to 3 then Register 2 must have field e set to 2. 
Command 185, Function Key Programming, Register = Key Number: 
l Set Function Code (fields c,d) to 08. 
Command 751, ARS Digit Route Table Programming: 
l Set Toll Call (field h) to 0 (Non-Toll Call) or 1 (Toll Call). Default is 0 
(Non-Toll Call). 
Operation ONS, OPS, SUPERSET 3 and SUPERSET 470 Telephones 
To Access a Trunk via Account Code Entry: 
l Dial the access code for Account Code Entry (default is 75). 
l Dial the Account Code digits. If a Variable Length Account Code less 
than the maximum length is entered, follow it by # to avoid delay. 
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l Dial tone is returned. 
l -Access the Trunk in the normal manner (e.g., Trunk Group Access 
Code, Speed Call, Last Number Redial, DTS, DLS). 
l Dial the directory number - when the call is completed and the 
extension goes on-hook, the SMDR record, including the Account 
Code is recorded. 
SUPERSET 4 Telephones 
Before dialing: 
l Dial the Account Code access code (default 75). 
l Dial the account code. 
l Dial # or wait for interdigit time-out. 
OR 
During the call: 
l Press the SELECT FEATURES feature key. 
l Dial 5 (feature number 5 is Account Code (5:ACC CODE)). 
l Dial account code digits. The c= softkey is used to backspace and 
change incorrect digits. The EXIT softkey can be used to abandon 
account code entry. 
l Press the SAVE softkey. 
SUPERSET 420 Telephones 
Before dialing; 
l Dial the Account Code access code (default 75). 
l Dial the account code. 
l Dial # or wait for interdigit time-out. 
OR 
During the call: 
l Press the Superkey key, to select programmable features menu. The 
features menu title ACCOUNT CODE appears on the display. 
l Press the Yes softkey, to select account code feature. 
l Enter the account code number from dialpad. 
. Press Save softkey, to save the account code entered. 
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							Features Description 
Add Held 
Description 
Add Held allows a 
SUPERSET 4 or SUPERSET 420user to add to the 
line currently accessed, a caller held on another line. 
Conditions 
l This feature applies to SUPERSET 4 or SUPERSET 420 telephones 
only. 
. The SUPERSET 4 and SUPERSET 420 telephone must have at the 
set at least one keyline or multicall line appearance, in addition to its- 
prime line. 
Operation 
l Establish a call. 
l Press the HOLD key to place the call on hold. The display shows 
SELECT LINE. 
. Press another Line Select key. The ADD HELD prompt appears. If 
desired, establish another call. 
. Press the ADD HELD softkey. The display shows SELECT HELD 
LINE. 
l Press the Line Select key associated with the call on hold. The held 
party is connected to the line. If there is already a conversation on the 
line, a 3-way conference call is established. 
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